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Business value of Lync integrations
The document discusses the evolution of business communications, focusing on the integration and customization of Microsoft Lync with various telephony partners and business applications. It highlights the benefits of deep integration, such as enhanced collaboration, automation of communication processes, and improved efficiency in business operations. Additionally, it showcases examples of how Lync can optimize workflows and improve user experience through innovative features like real-time notifications and interactive tools.
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Business value of Lync integrations
- 1. 27 JUNE 2013– Olivier Mangelschots
- 3. Evolution of business communications CEBPopportunities Lync integrations Talk
- 6.
- 8. Analogue & digital phones Ahybrid system with both analogue, digital and IP phones. Toshiba, Aastra, Alcatel, Shoretel, Avaya Telephony partner Telephony partner with network experience Mix of partners IT infrastructure partner Software developer business process exper. Mix of solutions for: audio-conferencing, web meetings, instant messaging, voicemail, email. Adobe Connect / GoToMeeting + Belgacom (Audio)conference + Polycom IP video People centric communication & collaboration. Federated presence Microsoft Lync 2013 or Cisco Jabber + Cisco WebEx + Cisco Unified Communications Manager Integrate communications deeply into your business processes and business software tools. Visual Studio + Lync API SharePoint Dynamics CRM What partner does the customer need? Next big thing
- 9.
- 10. Contract approval processmay be experiencing human latency because the person assigned to providing an approval is on vacation or busy working on something else.
- 11. * Based onROI modeling and Published Case Studies © 2010 M Parker UniComm Consulting, LLC
- 12. http://go.microsoft.co m/?linkid=9767940 Optimize Resource Utilization AccelerateTransaction Completion Increase Notification Precision Improve Contact Success Automate Communication Processes Speed Information Delivery Enhance Collaboration Effectiveness
- 14. Deep integration witheveryday tools Extensible using open & clear APIs Large community
- 16. 1. Enhanced Presence 2.Click-2-Call 3. Conversation window ext. 4. Provide context to each other 5. Notifications and Alerts 6. Interactive Outbound 7. Expert Finder 8. Kiosk 9. Web Chat 10. Query-Response Bots 11. Interactive Voice Response (IVR) “Involve people in business processes” “Work better together between 2 people” Examples “People talk to a machine”
- 17. Presence of adoctor (healthcare): Presence of a contact center agent: Presence of a room: Presence of a truck:
- 18. for Time Tracking& Billing www.copelandbuhl.com Benefit Week View Day View
- 19.
- 20. Mini-apps embedded in Lyncclient Examples
- 23. Provide context toeach other Invite people to talk from business app
- 24. Fast push-alerts Example Benefits People aregetting notified a lot faster FireLink Quickly alert everyone in an area when there is a fire. http://wm.MS-STUDIOSMEDIA.COM/a10065/o9/events/Lync/en-us/1005128_JASCO_1017_1500k.wmv
- 25. Crew dispatch system allowsdispatchers to initiate automated outbound calls to crew cell phones with the click of a button. Benefits
- 26. Using skill searchand location information Custom Integration Benefits
- 27. Skinning of Lyncapp http://www.avtex.com/products/avtex-products/video-kiosk
- 28. Allows professors to scheduleand deliver live courses Benefits interactive distance learning experience for students
- 29. Orbit One LyncPresence & Chat Widget http://www.orbitone.com/EN/COMPANY/Pages/People.aspx Benefits
- 30. Personnel on thefield can send instant messages to an IM Bot and get status and updates instantly! Benefits
- 31. Response Groups Workflows Customerscalls & uses keypad to navigate Customizations: Click on Speaker Icon. Audio Recording of IVR.
- 32. 1. Scan operations 2.Identify ‘hot spots’ 3. Test
- 33. CEBP = Lync UC+CEBP= Orbit One =
- 35. Lync Inside BusinessApplications http://channel9.msdn.com/Events/TechEd/Europe/2012/EXL312 Communications-enable your applications (API) http://msdn.microsoft.com/en-us/lync/fp179716 Demo https://ucwa.lync.com
- 36.
Editor's Notes
- #5 Focus: on MicrosoftPassion: Experts: we hebben 18 experts
- #6 Vraag aan de klant: hoever staan julie met, of wat willen jullie bereiken met ... ?
- #7 Vraag aan de klant: hoever staan julie met, of wat willen jullie bereiken met ... ?
- #22 Download Conversation Translator Add-In for Microsoft Lync http://www.microsoft.com/en-us/download/details.aspx?id=26136+ registry fix http://voipnorm.blogspot.be/2012/11/lync-2013-enabling-conversation.htmlhttp://modalitysystems.com/software/time-prompthttp://www.orbitone.com/en/blog/archive/2012/01/24/dynamics-crm-dashboard-for-microsoft-lync-1.aspx
- #28 http://www.microsoft.com/en-us/download/details.aspx?id=16104
- #29 http://www.avtex.com/products/avtex-products/video-kiosk
- #33 http://technet.microsoft.com/en-us/library/jj945604.aspx
- #37 1 212 613 1220