BWoodwardResume

BWoodwardResume

• 1.
  Breeze Woodward 1946 LimaDr San Luis Obispo, CA 93405 480.414.2626 [email protected] Summary of Qualifications Objective Driven CRM Expert Experienced Microsoft Office User Team & Process Oriented Excellent Communicator Case Analysis and Management Mentoring and Coaching Quality Assurance Process Improvement Professional Experience Sunrun Partner Help/Deal Desk Analyst April 2015- Present • Responsible for developing and maintaining knowledge of a variety of products offered to customers in 14 states and 40+ utilities. • Serve as liaison between sales and operations teams for project requirements, increasing speed to installation and activation of solar system. • Established cross-functional relationships with various internal and external servicing departments to collaborate and research information necessary to move projects forward. • Assist in the creation of change orders after initial sale to provide what is fair for Sunrun and the customer. • Aided in the expansion of our partner help desk team; trained and on-boarded six members of the team, continuing to help lead by ongoing training and handling escalations by partner companies. • Contributed to enhancing processes, procedures, and overall workflow management system (Salesforce). • Adapt to new product and process roll outs and provide specific feedback that contribute to new improvements • Helped create job aids for sales consultants and deal desk team to utilize for 40+ markets • Proficient in working in numerous systems simultaneously in inbound/outbound call setting to ensure both direct and partner deals are accurately processed. • Demonstrate ability to analyze and action various management reports and performance metrics designed to monitor status of work-flow and service levels • Proven leadership skills by coaching, mentoring, and influencing direct and indirect team members of all levels. Verengo Solar Project Coordinator April 2014- March 2015 • Process moderately complex to complex jobs in a manner that minimizes cycle time and maximizes realization, warranting customer satisfaction. • Ownership of job from sale to activation of installed solar system (90 day average). • Build rapport as single point of contact to customer to relay consistent, timely status updates and obtain any outstanding information needed to move solar project forward. • Proven ability to seamlessly transition and adapt in a work environment with ongoing changes to policies, procedures, and requirements • Collaborate with utility company, finance partner, sub-contractor, and city inspector to meet project deadline. Wells Fargo Mortgage Home Preservation Specialist II June 2012 – April 2014 • Accountable for performing in a fast paced environment to exceed tight deadlines with a pipeline averaging 100+ loans. • Ensure all jobs move through outlined process within company SLAs and promptly address all items outside of SLA to get process moving forward again. • Evidenced strong analytical skills/knowledge of investor credit policy by providing high standard of service while executing a complex end to end process. • Continued top performance in metrics each month with total amount/speed of loans submitted into underwriting, time from submission to decision of files, and quality score averaging 95%. • Received numerous awards/acknowledgments for outstanding job performance, including quality of work, professionalism, and constant willingness to help and lead peers to success.
• 2.
  GE Capital RetailBank Collections Representative February 2010 – June 2012 • Relied upon to recommend workout solutions to accounts in different stages of delinquency while providing excellent customer service amid difficult conversations. • Consistently exceeded performance expectations by providing courteous service while performing administrative tasks such as account maintenance and payment collection. Bright International Productions Control Administrator August 2008 – February 2010 • Prepared and closed work orders for production to attain monthly goal of $2,000,000 in shipments to customers. • Partnered with purchasing department to carry out the schedule to make production successful. • Worked with Quality Assurance to seamlessly transition materials from quarantine to available stock • Monitored and entered data for all components & raw materials for inventory count updates on a day- to-day basis • Collaborated with Customer Service and Accounts Payable/Receivable to have work orders closed in a timely manner for shipment and invoicing. • Followed contingency plans to resolve problems with supply and recommend solutions • Worked to resolve actual and potential issues with documentation and/or deliveries. Education Corona Del Sol High School May 2004 Obtained high school diploma one year early with overall GPA of 3.5