The IT manager is facing challenges with inefficient warehouse operations and wrong product dispatches at a consumer products company. To address this, the document recommends implementing a warehouse management system (SAP EWM) integrated with their existing ERP system (SAP ERP). It outlines risks such as resistance to change and issues with master data replication. Mitigation strategies include effective communication, master data cleanup, comprehensive training, and business continuity planning. The implementation will provide end-to-end supply chain visibility and improved inventory and order accuracy.