[Case study] How IndusInd Bank improved staff productivity with Arkadin conferencing and collaboration solutions

[Case study] How IndusInd Bank improved staff productivity with Arkadin conferencing and collaboration solutions

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  Arkadin Case Study Oneof India’s fastest growing banks achieves breakthrough .results in collaboration at all levels of the organisation, in communicating with remotely-based employees, coupled with “ reduced costs and greater flexibility by using ArkadinAnytime™. Communications play an important role for us to achieve breakthrough results. I always carry my Arkadin moderator card for quick access to conferencing.” ” - Mr. Jagmohan Mehta, Head – Facilities & Administration, IndusInd Bank About IndusInd Bank IndusInd Bank, established in 1994, services both consumer and corporate customers. Driven by a corporate culture encouraging Customer innovation, IndusInd Bank is one of India’s fastest growing banks IndusInd Bank with 445 branches and 700 ATMs spread across 270 geographic locations. IndusInd has representative offices in London and Dubai; Region it enjoys clearing bank status for both major stock exchanges - BSE Asia Pacific and NSE - and three major commodity exchanges - MCX, NCDEX and NMCE. Industry Banking and Finance Innovative Client Services via Close Internal Products Collaboration and Fail-safe Communication ArkadinAnytime™ IndusInd Bank is always searching for innovative ways to provide superior consumer banking services. The Bank’s corporate strategy to deliver a cutting-edge customer experience rested on an infrastructure of close internal collaboration and instant, fail-safe communication for its 8,000 employees spread across 270 locations. With the bank’s workforce increasingly mobile and distributed, there were difficulties for employees to engage in any meaningful collaboration with management, and to be accessible to important contacts. IndusInd was also seeking a conferencing solution that could emulate the level of comfort and efficiency in face-to-face meetings. Prior to deploying Arkadin Anytime, normal landline/desk phones were used to communicate with remotely-based members in addition to weekly travel to various cities. Start Sharing www.arkadin.com
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  Conference calls wereessential; however, if elminate hundreds of emails, and more. Mr. Mehta there were more than 4 - 5 persons involved, says, “Arkadin Collaboration solutions are the preferred mobile phones were unreliable because of way to manage day-to-day meetings and deliver frequent call drops. Regional and zonal multi- large-scale global announcements.” . party conference calls were needed to track sales targets on Current & Savings bank Arkadin Anytime also helped the bank reduce its accounts; to share information about the carbon footprint and achieving more than 95% of third-party products; to monitor performance; CSR targets. . for training requirements, and so forth. About Arkadin IndusInd Bank Surpasses 90% of Arkadin is a global Collaboration Services Provider, Business Objectives offering audio, web, video conferencing and Unified Collaboration solutions. Arkadin enables organisations Arkadin Anytime solved our real-time to communicate and collaborate using customisable, engagement issues with remotely-based cost-efficient, user-friendly solutions. Founded in 2001, colleagues. By using Arkadin’s audio Arkadin has 50 operating centres in 29 countries conferencing solution, the bank experienced throughout Asia, Europe, Middle East, Africa and a “natural collaboration” leading to quicker North America, offering a full suite of remote decision-making and reduced communications collaboration solutions to more than 25,500 clients. bottlenecks. “Arkadin Collaboration solutions not only boosted the workforce performance To find out more about Arkadin, please visit: but have also helped in quick decision-making www.arkadin.com during brainstorming sessions within the teams,” said Mr. Jagmohan Mehta, Head – Facilities & Administration. Arkadin Collaboration solutions create a more efficient workflow that now hastens the business process (performance evaluations, report submission, etc.), help teams collaborate on projects as though they were sitting across from each other, facilitate communication between departments, “ Arkadin Anytime provides the user-friendly features for me to get connected to the team members on the move. It makes life easy when we communicate to more than 800 people ” who are geographically dispersed, within few seconds and our business teams can discuss closely on the sales targets. - Mr. Jagmohan Mehta, Head – Facilities & Administration, IndusInd Bank Start Sharing www.arkadin.com