changing the way
we talk about recycling
Monica Boehringer
Refuse and Recycling Coordinator
City of Manassas
What is the public perception of recycling?
What influencers and the media believe
Industry
• The current business model for recycling is in “crisis.”
• The recycling industry has not compensated for the
“evolving ton.”
• Commodity prices have plummeted and common
recyclables have lost value.
Jurisdictions
• Incompatible local systems make recycling confusing
for residents.
• Jurisdictions have set their sites too high on “zero
waste” without considering issues within the recycling
industry.
What influencers and the media believe
Citizens
• Citizens practice “wishful recycling” on the outside
chance they may get it right.
• Single stream recycling leads to contamination of
recyclable material.
• Citizens are tired of trying to recycle.
What influencers and the media believe
• 94% recycle
• 9% don’t think it’s necessary
According to a 2014 Harris Poll* on behalf of
Institute of Scrap Recycling Industries (ISRI)
*2,000 Americans surveyed
According to a 2014 Harris Poll* on behalf of
Institute of Scrap Recycling Industries (ISRI)
*2,000 Americans surveyed
• 90% believe recycling should be made easier
• 62% say that if a product is not easy or
convenient to recycle – they won’t do it.
Conclusion:
People want to recycle – they’re just confused …
The industry and jurisdictions have sent:
• mixed messages
• confusing instructions
• poor explanations
For the past 29 years …
the public have been led to associate recycling with:
• energy consumption
• decreasing pollution
• preserving natural resources
Make recycling relevant
Saves money by reducing the amount of
waste sent to landfill.
Helps create local jobs and supports
local businesses.
Improves public health.
Reduces the need to waste natural
resources.
Aren’t we already saying that?
According to the EPA:
• Reduces the amount of waste sent to landfills and incinerators.
• Conserves natural resources such as timber, water, and minerals.
• Prevents pollution by reducing the need to collect new raw materials.
• Saves energy.
• Reduces greenhouse gas emissions that contribute to global climate
change.
• Helps sustain the environment for future generations.
• Helps create new well-paying jobs in the recycling and manufacturing
industries in the United States.
Think about it …
Humans now have a shorter attention span than a goldfish ….
AND
Nearly 50% of all American Adults have limited literacy skills …
Industry and jurisdictions need to think about how they communicate!
THEN
IF
energy
consumption
decreasing
pollution
preserving
natural
resources
Save
Money!
Local
Jobs!
Improve
Health!
Yeah, but
what’s in it
for me?
Relative
Advantage
Compatibility
Complexity
Normative
Influences
Efficacy
Facilitating
Conditions
Attitude
Subjective
Norm
Perceived
Behavioral
Control
Behavioral
Intention
Actual
Behavior
The Psychology of
changing behavior
Recycling is
Good
It fits my
lifestyle
It’s not too
hard
It’s the
“right”
thing to do
It works
I set it out
on Tuesday
I want to do
this
My friends
do it too
I can do this
I will do
this
I did it!
I recycled!
What it looks like when
you add recycling!
Developing clear, coherent messages
Effective Public Engagement:
1. Presents the issue
2. Provides information
3. Seeks agreement
4. Asks for cooperation
5. Stimulates action
Don’t
invite
confusion
RECYCLE
WHAT????
Are we
making
recycling
easier?
It’s sounds like you’re
explaining the plot of
Game of Thrones
• Keep messages clear
• Talk in pictures
• Use simple language
• Stay positive
• Be creative
5 Fast Tips for Better Communication
Putting theory into practice
in written communication• Presents the issue
• Provides information
• Seeks agreement
• Asks for cooperation
• Stimulates action
• Recycling
• Saves Money/Creates
Jobs/Improves
Quality of life
• Want to help?
• Sort your recycling
• Set it out Tuesday
Theory
Practice
Recycle
with me!
Using new and social media to spread the word
Finally!!
• Don’t get too technical
• Never use acronyms
• Use appropriate language for media format
• Make sure that your pages and information
are mobile friendly!
The Pew Research Center tells us that 64% of American adults
now own a smartphone of some kind.
• Keep sentences to 25 words or less.
• Paragraphs should not be longer than 3 sentences.
• Use lists and links
• Keep formatting simple
Thank you!
Monica Boehringer
Refuse and Recycling Coordinator
City of Manassas
Phone: (703) 257 -8252
Email: mboehringer@ci.manassas.va.us
“I know it may seem small and
insignificant, but it’s not about what
it is, it’s about what it can become.”
~The Lorax

changing the way we talk about recycling

  • 1.
    changing the way wetalk about recycling Monica Boehringer Refuse and Recycling Coordinator City of Manassas
  • 2.
    What is thepublic perception of recycling?
  • 3.
    What influencers andthe media believe Industry • The current business model for recycling is in “crisis.” • The recycling industry has not compensated for the “evolving ton.” • Commodity prices have plummeted and common recyclables have lost value.
  • 4.
    Jurisdictions • Incompatible localsystems make recycling confusing for residents. • Jurisdictions have set their sites too high on “zero waste” without considering issues within the recycling industry. What influencers and the media believe
  • 5.
    Citizens • Citizens practice“wishful recycling” on the outside chance they may get it right. • Single stream recycling leads to contamination of recyclable material. • Citizens are tired of trying to recycle. What influencers and the media believe
  • 6.
    • 94% recycle •9% don’t think it’s necessary According to a 2014 Harris Poll* on behalf of Institute of Scrap Recycling Industries (ISRI) *2,000 Americans surveyed
  • 7.
    According to a2014 Harris Poll* on behalf of Institute of Scrap Recycling Industries (ISRI) *2,000 Americans surveyed • 90% believe recycling should be made easier • 62% say that if a product is not easy or convenient to recycle – they won’t do it.
  • 8.
    Conclusion: People want torecycle – they’re just confused … The industry and jurisdictions have sent: • mixed messages • confusing instructions • poor explanations
  • 10.
    For the past29 years … the public have been led to associate recycling with: • energy consumption • decreasing pollution • preserving natural resources
  • 11.
    Make recycling relevant Savesmoney by reducing the amount of waste sent to landfill. Helps create local jobs and supports local businesses. Improves public health. Reduces the need to waste natural resources.
  • 12.
    Aren’t we alreadysaying that? According to the EPA: • Reduces the amount of waste sent to landfills and incinerators. • Conserves natural resources such as timber, water, and minerals. • Prevents pollution by reducing the need to collect new raw materials. • Saves energy. • Reduces greenhouse gas emissions that contribute to global climate change. • Helps sustain the environment for future generations. • Helps create new well-paying jobs in the recycling and manufacturing industries in the United States.
  • 13.
    Think about it… Humans now have a shorter attention span than a goldfish …. AND Nearly 50% of all American Adults have limited literacy skills … Industry and jurisdictions need to think about how they communicate! THEN IF
  • 14.
  • 15.
  • 16.
    Recycling is Good It fitsmy lifestyle It’s not too hard It’s the “right” thing to do It works I set it out on Tuesday I want to do this My friends do it too I can do this I will do this I did it! I recycled! What it looks like when you add recycling!
  • 17.
  • 18.
    Effective Public Engagement: 1.Presents the issue 2. Provides information 3. Seeks agreement 4. Asks for cooperation 5. Stimulates action
  • 19.
  • 20.
  • 21.
  • 22.
    It’s sounds likeyou’re explaining the plot of Game of Thrones
  • 23.
    • Keep messagesclear • Talk in pictures • Use simple language • Stay positive • Be creative 5 Fast Tips for Better Communication
  • 25.
    Putting theory intopractice in written communication• Presents the issue • Provides information • Seeks agreement • Asks for cooperation • Stimulates action • Recycling • Saves Money/Creates Jobs/Improves Quality of life • Want to help? • Sort your recycling • Set it out Tuesday Theory Practice
  • 26.
  • 27.
    Using new andsocial media to spread the word Finally!! • Don’t get too technical • Never use acronyms • Use appropriate language for media format • Make sure that your pages and information are mobile friendly! The Pew Research Center tells us that 64% of American adults now own a smartphone of some kind. • Keep sentences to 25 words or less. • Paragraphs should not be longer than 3 sentences. • Use lists and links • Keep formatting simple
  • 28.
    Thank you! Monica Boehringer Refuseand Recycling Coordinator City of Manassas Phone: (703) 257 -8252 Email: [email protected] “I know it may seem small and insignificant, but it’s not about what it is, it’s about what it can become.” ~The Lorax