Charlotte Ofsharick Resume Jan 2016 (1)

Charlotte Ofsharick Resume Jan 2016 (1)

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  259 Spring MillAvenue Conshohocken, PA 19428 ▪ 215.896.5996 ▪ [email protected] Charlotte L. Ofsharick  Proven performer  Team leader  Strategic thinker Profile Results-oriented retail management professional with 15+ years of experience motivating teams and achieving financial and operational goals. Demonstrated leadership skills related to sales growth, operational excellence, and talent development. Seeking a position in management utilizing my energetic and positiveattitude to motivate a team and enhance the clients shoppingexperience. Collaborating a teamsetting, coachingand developing talent, and generating sales through high standards and strategic partnerships. Areas of Expertise include:  Ability to effectively execute day-to-day operations  Passionateabouttalent acquisition, development, and retention  Proven analytical capability (sales analysis, inventory management, resource management)  Committed to brand valueand customer engagement and loyalty  Ability to build and sustain collaborative relationships  Effective communicator at all levels of the organization Professional experience VICTORIA’S SECRET, LIMITED CORPORATION 2012–2015 Category Manager – Springfield, Pennsylvania Identified as a DistrictLeader for brand training ─ $3 million revenue, 20+ associates  Delivered strong performance in all corecompetencies ─ talent, capabilities,and brand whilecompletinga full store renovation  Recruited and developed a leadership team focused on identifyingtop talent, coachingto brand behaviors, and buildinga team inspired by the company culture and values  Created a engaging customer environment through people, product and visual presentation  Proactively analyzed businessmetrics to identify opportunities to partner with corporate buyingoffice to capitalizeon buyingtrends/customer preferences  Ensured operational successthrough planningand execution of merchandiseflowand Brand Guide execution creatingan environment supportingavailability of merchandise BLOOMINGDALE’S King of Prussia Store, Pennsylvania 2009 –2012 Sales Manager – Intimate Apparel Successfully ran $1 million revenue, participated in Company initial launch of Management TrainingProgram  Focused on coachingand developingSales Professionals. Set high standards,inspired,and motivated a team to achieveresults. Celebrated and reinforced positivebehavior whilegivingcandid feedback to develop  Developed strategic partnerships with Vendors and Central Organization focused on producteducation, assortment, and placement  Aligned team on Customer Service Priority,utilized the Company clientelingsystemto create long-term, high- valuerelationships,and initiated a FittingSellingculture  Ensured all procedures and policies were understood includingShortageAwareness, TIA functions,and all Performance Reviews Operating Assistant – YES, Contemporary Department Assisted Sales Manager in successfully runninglargestbusinessin store$7 million in annual sales  Created positivework environment and helped build team dynamics with 30 Sales Professionals. Successfully on-boarded and mentored new hires to supportSales Manager in recruiting and retaining Sales Professionals  Provided feedback and coached team to achieve sales results,outstandingservice,and Company loyalty. Partnered with Sales Manager to utilizedepartment expectations to reinforceand redirect behaviors  Empowered Sales Specialistto be business owners within department. Coached business analysis and communicated daily numbers and business needs to Corporate Officeand Vendor Partners
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  259 Spring MillAvenue Conshohocken, PA 19428 ▪ 215.896.5996 ▪ [email protected]  Set sales associates up the success with information on sales and upcomingevents, created sales goalsfor each associate,and helped associates makethose goals through daily coachingand consistentfollow-up  Developed strategic relationshipswith vendors,merchants, and Bloomingdale’s Central Organization focused on product assortment, trends, key items, location,spaceallocation,and merchandising Shop Manager – Holiday Selected and promoted by Senior Executives to be responsiblefor Holiday Shop and candy sales - $800.0.  Responsiblefor managingand directingall merchandisefor holiday shop. Executed Company vision and guidelines for Shop. Recognized from Corporate Visual Teamfor standards  Hired and On-boarded Holiday Team. Educated team on product knowledge, replenishment, sell -down strategy, and overall customer experience for Holiday Shop Sales Professional - Young World and Dresses Responsiblefor outstandingcustomer serviceand building customer loyalty delivering $400.0 in personal sales  Designated the "Prom Specialist"for Spring2010. Partnered with Public Relationsto plan outreach to 50 High Schools and supportCompany Prom event in store. Delivered over $60.0 in sales for day,a 10% increaseover previous year  Partnered with Operational team to improve efficiency at Pointof Sale, back of house, and replenishment of merchandise. Ensured visual standards wereexecuted and maintained at the highest level Gap Kids & Baby 2008 – 2009 Brand Experience Manager/ Visual Merchandise Expert Successfully supported $2.5 Million business.  Support the execution of the merchandiseplacement, handling,and replenishmentprocess and all aspects of the visual presentation within the store to create a great customer environment.  Coached and trained Brand Experience team members to meet productivity standards.  Complied with presentation book standards,adjustingvisual presentation to consistently ensurebrand appropriateness. Mapped merchandiseflow and product placement and used Field Merchandise Reports to recommend necessary productplacement adjustment based on sellingand FMR reports. Valleygreen Flowers & Gifts 1999 - Present  Providecustomer service. Assistin the selection of all merchandise. Develop ongoing customer relationshipsbuildingfuturesales.  Assistin the creation and designs of all weddingreception, church and personal flowers. Provideonsite management of wedding setup and delivery.  Create window and interior displays. Set-up and created Christmas Shop.  Select and purchaseall jewelry for gift shop.  Supervise, motivate and train employees. Education Philadelphia University – Philadelphia, PA 2004–2008 Bachelor of Science, Fashion of Industry Management Montgomery County Community College – Blue Bell, PA 2002–2004 Associatein Science, Liberal Studies References available upon request.