Chatbot

Chatbot

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  CHATBOT TECHNOLOGY Chinelo Okafor, MNSE
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  Table of Content • Whatis Chatbot? • Types of Chatbot • Benefits of Chatbot technology • Uses of Chatbot • Example of Industries that should adapt Chatbot
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  What is Chatbot? Chatbots arecomputer programs that interact with users in a conversational style, through text or voice. They use Artificial Intelligence (AI) to interpret queries and to provide relevant responses. They also self-learn to provide more customized and targeted offerings. Businesses can now make their own chat representative for it to tackle the most reasonable queries by the customers It often runs inside a popular messaging application, such as Facebook Messenger, Slack, WhatsApp, Skype or SMS.
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  Types of Chatbot Chatbots areclassified according to the level of its knowledge assessment. They are; Open domain: It has the ability to discuss about general topics and respond accordingly. This bot uses both AI and machine learning to achieve this. Closed domain: It operates on a set of rules. It responds to specific commands. The chatbot might fail to answer questions outside its knowledge domain.
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  Benefits of Chatbot technology • Chatbotscan automate customer service process while taking care of time consuming B2B activities, from ticket generation to complaint management. • Chatbots can promote your offers, products, services and take orders too. • They can simplify international payments process by combining bitcoin and other cryptocurrency with it to make faster payments. • With chatbots development and implementation, enterprise resource management can be sufficiently automated, thus reducing human intervention and corresponding costs. • With enhanced user experience, chatbots would bolster customer acquisition, engagement and retention, adding immense value
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  Uses of Chatbot • 1.Customer Services (New Customers), Onboarding of customers or providing information about products and services, allow customers to apply for accounts, loans etc utilizing machine learning to give informed answers. • 2. Customer Services (Existing Customers), providing customers easy access to their information and allowing to interact with banks various systems and agents through single interface. This can also be done using WhatsApp. • 3. IT Support (Internal) - Provide a digital assistant to help in qualifying, resolving or logging calls from bank staff.
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  Uses of Chatbot continues….. • 4.HR Chatbot - Provide bank staff with easy access to all policies and procedures as well as allowing them to access their own personal information from the HR system. • 5. Client Services Chatbot - Provide Customer facing staff with a digital assistant that will allow them to improve customer service, easily access information and complete applications. • 6. Reception Chatbot - A voice activated chatbot that will allow customers to ask question and request services, this will allow the chatbot to qualify their request and guide them to the right person.
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  Example of Industries that shouldadapt Chatbot Industries catered by Chatbot: According to an estimation, 80% of businesses want to implement chatbots in their business model by 2020. Industries that can derive the greatest benefits by enacting consumer-facing chatbots are: • Hospitality • Banking/Financial • Retail • Service Businesses • Publishing
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  Examples continues……
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  References • https://www.researchgate.net/publication/320 307269 • www.intelligent-information.blog •https://www.slideshare.net/Imaginea