CHERYL O resume

CHERYL O resume

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  CHERYL O’NEIL 199 ElmStreet, Blackstone, MA 01504 (508) 298-2372 [email protected] OBJECTIVE: To adapt and evolve my experience within the customer service industry where my abilities will be beneficial to the employer and customer. PROFESSIONAL EXPERIENCE SODEXHO, Franklin, MA February 2014 - Present Barista/Deli Prep  Greet all students, staff, faculty and visitors with fast, friendly and personalized service  Accurately ring sales orders into cash register  Proficiently prepare blended, cold and hot drinks provided by the store  Sell and serve baked goods and miscellaneous food items to customers  Restock shelves when necessary  Routinely clean bar area and floor  Set up for full deli prep in college cafeteria  Make sandwiches, panini’s and wraps to order  Work at on campus events as needed BANK OF NEW YORK, Norwood, MA January 2011 – March 2011 Banking Assistant  Responsible for servicing 529 College Advantage Funds as well as Black Rock Mutual Fund  Took inbound calls from mutual fund holders and screened for security purposes before engaging in conversation  Worked with clients on the process of withdrawing money from funds to help pay college tuition OWENS & MINOR, Franklin, MA September 2007 – November 2010 Accounts Receivable Coordinator  Managed hospital financial accounts in New England  Researched for electronic check payments from a secured lock box from Bank of America  Covered the front desk for incoming calls and also greeted customers  Called clients daily to manage their payment arrangements and suggested ways to increase lines of credit
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  CVS CORPORATION, Woonsocket,RI August 2004 – January 2006  Worked in fast paced call center and answered store support line for CVS stores in the United States  Trained new customer service representatives on proper protocol  Handled inbound calls from CVS store managers and pharmacists regarding troubles with various issues  Performed troubleshooting and set up work orders as needed for vendors to go to CVS locations  Followed up with locations to ensure work was completed and store managers were satisfied COLGATE PHARMACEUTICAL, Canton, MA January 2001 – August 2004 Customer Service Representative  Worked in fast paced call center  Supported dental offices throughout North America  Educated dental office on Colgate’s oral pharmaceutics product  Researched shipments, delivery schedules and resolved account data  Expanded sales due to strong product knowledge BOSE CORPORATION, Framingham, MA September 1998 – November 2000 Customer Service Representative  Received inbound calls for Direct Marketing group  Researched customer shipments to be received in a timely manner  Took credit card payments over the phone  Reported fraudulent clients EDUCATION Johnson & Wales University, Providence, RI Associates in Culinary Arts Dean’s List Spring 1996 SKILLS Effective communication skills, Customer focused, Results driven, Problem Solving, Microsoft office, Sap *REFERENCES AVAILABLE UPON REQUEST*