Measuring the right things for the right reasons!
Angela Dugan
Principal Consultant
Polaris Solutions
Principal Consultant (SALTY!)
Been doing software since 1999 (OLD!)
Lots of certs (BORING!)
Loves board games and running
Possibly unhealthy love of Halloween?
Chicago Code Camp 2017 - Metrics that matter
Chicago Code Camp 2017 - Metrics that matter
Chicago Code Camp 2017 - Metrics that matter
Chicago Code Camp 2017 - Metrics that matter
Chicago Code Camp 2017 - Metrics that matter
Chicago Code Camp 2017 - Metrics that matter
That which is measured will improve
…at a cost
When a measure
becomes a target, it
ceases to be a good
measure
Chicago Code Camp 2017 - Metrics that matter
Chicago Code Camp 2017 - Metrics that matter
Chicago Code Camp 2017 - Metrics that matter
So what the !@$#* are we
supposed to measure Angela?!?
Measure
LOTS
of
things!
VersionOne - 10th Annual State of Agile Report
WIP
Velocity
Burndown
Cumulative Flow
Team Confidence
Happiness/Morale
WIP it good!
Chicago Code Camp 2017 - Metrics that matter
Anything started and not DONE
Lower WIP = Lower Lead Times
Lower Lead Times = Faster Delivery
Faster Delivery = Faster Feedback
Faster Feedback = Less Waste
Chicago Code Camp 2017 - Metrics that matter
Is affected by time poorly spent
Is affected by dependency on other teams
Is effected by team’s skill/confidence at estimating
Is affected by too much WIP
Is affected by unexpected outages and unplanned work
Velocity is a LAGGING indicator
Velocity is not necessarily a good predictor for future performance
Asking for higher velocity may come at a cost!
Velocity trends are what is valuable  AIM FOR PREDICTABILITY
OVER “PRODUCTIVITY”
Chicago Code Camp 2017 - Metrics that matter
Can encourage people to “sandbag” if too heavily focused on
“perfect burndown”
Don’t panic or over-react to small jumps or flat spots, instead ask
questions
Watch for smells in process that protect the burndown like
delaying bug-fixing or shrinking test cycles
Chicago Code Camp 2017 - Metrics that matter
Chicago Code Camp 2017 - Metrics that matter
Chicago Code Camp 2017 - Metrics that matter
Chicago Code Camp 2017 - Metrics that matter
Chicago Code Camp 2017 - Metrics that matter
The features they are committing to deliver
The code they are committing
Their build/release process
The new features they are about to deliver to a customer
Chicago Code Camp 2017 - Metrics that matter
huh?
Chicago Code Camp 2017 - Metrics that matter
Chicago Code Camp 2017 - Metrics that matter
Pay attention to how behavioral
changes affect performance and
overall team health
Chicago Code Camp 2017 - Metrics that matter
Start measuring cause and effect of change instead of just cold,
hard metrics!
How is team WIP affecting velocity?
How is velocity affecting quality?
How is code churn affecting maintainability?
How is velocity affecting team morale?
How is team morale affecting quality?
If you’re not monitoring
positive/negative impacts of
things you are doing, what
are you REALLY trying to
achieve?
If you’re not monitoring
positive/negative impacts of things
you are doing, what are you
REALLY trying to achieve?
#FixedItForYou
Chicago Code Camp 2017 - Metrics that matter
Chicago Code Camp 2017 - Metrics that matter
“Velocity is not the goal” [Video] by Doc Norton
Lean Change Management [Book] by Jason Little
The Principles of Product Development Flow [Book] by Donald G.
Reinertsen
Drive: The Suprising Truth About What Motivates Us [Book] by
Daniel Pink
Email: Angela@PolarisSolutions.com
LinkedIn: https://www.linkedin.com/company/polaris-solutions/
My Blog - http://www.tfswhisperer.com/
Twitter: @TeamPolaris, @OakParkGirl
Polaris Solutions website - http://www.polarissolutions.com/
Meetups and Briefings: http://www.polarissolutions.com/events/
Angela@PolarisSolutions.com Twitter: @OakParkGirl
Recording today at:
10:45am in Rm 102
4:00pm in Rm 102
http://www.coachandbeer.com/
Now on iTunes, Stitcher, and
Agilepod!
Building an Agile Culture that Scales with Aaron Bjork.
Thursday June, 8th , 6:00 PM in the Chicago office.
Everyone accepts that agile methods and practices work… but how do you apply
them at scale without stifling the creativity, autonomy, and energy of your teams?
Listen as Aaron Bjork describes how Microsoft has undergone radical changes in
recent years to build a culture of “Aligned Autonomy”. Aaron will share stories from
before and after, and talk about some of the key changes that have contributed to
the new Microsoft.
Aaron Bjork is a Principal Group Program Manager working in
Microsoft’s Developer Division where drives all investments in
work management, agile project management, reporting, and
collaboration for Microsoft’s Visual Studio Team Services and
Team Foundation Server products.
Register: http://PolarisSolutions.com/Events
Contact Dave Burnison Dave.Burnison@Microsoft.com
or Angela Dugan angela@polarissolutions.com for more information.
August 7th - 9th, 2017
Kalahari Resort, Wisconsin Dells, WI
3 days, 125+ sessions, Mobile, Web, Cloud
Sponsorship opportunities still available
Registration opens soon!
Web: http://thatconference.com/
Twitter: @ThatConference
Facebook: http://www.facebook.com/ThatConference
Slack: http://thatslack.thatconference.com/
Chicago Code Camp 2017 - Metrics that matter

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Chicago Code Camp 2017 - Metrics that matter

  • 1. Measuring the right things for the right reasons! Angela Dugan Principal Consultant Polaris Solutions
  • 2. Principal Consultant (SALTY!) Been doing software since 1999 (OLD!) Lots of certs (BORING!) Loves board games and running Possibly unhealthy love of Halloween?
  • 9. That which is measured will improve …at a cost
  • 10. When a measure becomes a target, it ceases to be a good measure
  • 14. So what the !@$#* are we supposed to measure Angela?!?
  • 16. VersionOne - 10th Annual State of Agile Report
  • 20. Anything started and not DONE Lower WIP = Lower Lead Times Lower Lead Times = Faster Delivery Faster Delivery = Faster Feedback Faster Feedback = Less Waste
  • 22. Is affected by time poorly spent Is affected by dependency on other teams Is effected by team’s skill/confidence at estimating Is affected by too much WIP Is affected by unexpected outages and unplanned work
  • 23. Velocity is a LAGGING indicator Velocity is not necessarily a good predictor for future performance Asking for higher velocity may come at a cost! Velocity trends are what is valuable  AIM FOR PREDICTABILITY OVER “PRODUCTIVITY”
  • 25. Can encourage people to “sandbag” if too heavily focused on “perfect burndown” Don’t panic or over-react to small jumps or flat spots, instead ask questions Watch for smells in process that protect the burndown like delaying bug-fixing or shrinking test cycles
  • 31. The features they are committing to deliver The code they are committing Their build/release process The new features they are about to deliver to a customer
  • 33. huh?
  • 36. Pay attention to how behavioral changes affect performance and overall team health
  • 38. Start measuring cause and effect of change instead of just cold, hard metrics! How is team WIP affecting velocity? How is velocity affecting quality? How is code churn affecting maintainability? How is velocity affecting team morale? How is team morale affecting quality?
  • 39. If you’re not monitoring positive/negative impacts of things you are doing, what are you REALLY trying to achieve?
  • 40. If you’re not monitoring positive/negative impacts of things you are doing, what are you REALLY trying to achieve? #FixedItForYou
  • 43. “Velocity is not the goal” [Video] by Doc Norton Lean Change Management [Book] by Jason Little The Principles of Product Development Flow [Book] by Donald G. Reinertsen Drive: The Suprising Truth About What Motivates Us [Book] by Daniel Pink
  • 44. Email: [email protected] LinkedIn: https://www.linkedin.com/company/polaris-solutions/ My Blog - http://www.tfswhisperer.com/ Twitter: @TeamPolaris, @OakParkGirl Polaris Solutions website - http://www.polarissolutions.com/ Meetups and Briefings: http://www.polarissolutions.com/events/ [email protected] Twitter: @OakParkGirl
  • 45. Recording today at: 10:45am in Rm 102 4:00pm in Rm 102 http://www.coachandbeer.com/ Now on iTunes, Stitcher, and Agilepod!
  • 46. Building an Agile Culture that Scales with Aaron Bjork. Thursday June, 8th , 6:00 PM in the Chicago office. Everyone accepts that agile methods and practices work… but how do you apply them at scale without stifling the creativity, autonomy, and energy of your teams? Listen as Aaron Bjork describes how Microsoft has undergone radical changes in recent years to build a culture of “Aligned Autonomy”. Aaron will share stories from before and after, and talk about some of the key changes that have contributed to the new Microsoft.
  • 47. Aaron Bjork is a Principal Group Program Manager working in Microsoft’s Developer Division where drives all investments in work management, agile project management, reporting, and collaboration for Microsoft’s Visual Studio Team Services and Team Foundation Server products. Register: http://PolarisSolutions.com/Events Contact Dave Burnison [email protected] or Angela Dugan [email protected] for more information.
  • 48. August 7th - 9th, 2017 Kalahari Resort, Wisconsin Dells, WI 3 days, 125+ sessions, Mobile, Web, Cloud Sponsorship opportunities still available Registration opens soon! Web: http://thatconference.com/ Twitter: @ThatConference Facebook: http://www.facebook.com/ThatConference Slack: http://thatslack.thatconference.com/