Clarence W Frost CV

Clarence W Frost CV

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  Clarence W Frost 1214E State Rd H Stoutland, Mo 65567 | 307-221-2555 | [email protected] Objective Seeking a position where I can use my experience in warehousing, management, ordering, clerical skills, customer service and problem resolution skills. Education Columbia College/Southwest Baptist University 89 Credit Hours Skills & Abilities Proficient in ordering and warehouse management Ability to lead and manage personnel Ability to read and understand schematic diagrams Capable of disassembly and reassembly of many complex mechanical devices Great Customer Service skills Very Proficient in Microsoft Office Excellent written and verbal communication skills Experience 11B INFANTRY | US ARMY | 1990-1993 OH-58 A/C OBSERVATION HELICOPTER CREWCHIEF | US ARMY | 1993-1996 · Bravo Team Leader – Leading 3 teams into multiple combat situations without any casualties · Tested in the top 5% of the Armed Services Vocational Aptitude Battery Test with exceptionalskill sets in Mechanical Comprehension,Mathematics Knowledge, Arithmetic Reasoning, Assembling Objects, and GeneralScience · Stationed 2 years in Germany where I was awarded the Army Achievement Medalfor services pertaining to missions in Bosnia · Maintained all OH-58 A/C helicopters assigned to above FAA flight standards at all times so that aircraft performed admirably · R & R turbine engines and components on assigned helicopters as needed · Assigned as Administrative assistant to CSM Williams 2/6 Cav where I excelled and was then transferred 2/227 AVN where I was assigned as Administrative Assistant to COL Swain · Worked on 2/227th Data Base, building a new and improved Data Base · Produced Unit OER’s and NCOER’s as needed in an aviation unit FIELDSERVICE TECHNICIAN | D & J ROAD CONSTRUCTION COMPANY | 1997-1998 · Assisted mechanics with removal and replacement of defective and broken parts · Acted as mechanicwhen other mechanics were not available due toother obligations · Traveled from job site to job site trouble shooting equipment and ordering newparts
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  Page 2 ROUSTABOUT/FLOORHAND/ASSISTANT MOTORMAN| ROWAN COMPANIES INC | 1998-2001 · Began as a roustabout unloading and loading boats and other generalmaintenance · Operated 100ft boom crane loading and unloading boats. · Trained in rigging to move equipment and supplies on rig and to and from boat. Up to 125,000lbs · Promoted to Floorhand where I began assembling drill string and BHA · Worked on numerous wellheads,tubing heads, casing spools, valves, actuators, pumps, and BOP’s. · Performed pressure testing/bleeding of BOP’s, fracking lines and valves. · Removed and Replaced swabs, function test valves, chokes, and actuators · With experience in maintenance I was the assistant motorman and replaced the motorman on numerous occasions COMMERCIAL SALES MANAGER | SERVICE MASTER | 2002-2003 · Scheduled allfloor crews and assigned duties weekly and daily · Inventory floor supplies weekly to maintain supplies · Ordered newsupplies as needed to maintain inventory · Maintained Key Control for all buildings · Contacted businesses with multiple outlets to arrange appointments for selling services · Arranged with Contract Sales Manager when customer wanted contract services and not a commercial one time cleaning. · Provided local courthouse with Floor Maintenance on a weekly basis · Filled in when Floor crews could not be available on a weekend. SELF EMPLOYED CONTRACTOR | 2003-2005 · Building maintenance and repair · Maintained all invoices and receipts for accounting purposes · Contracted with local companies to install siding, windows and electrical on additions, new construction, remodels and businesses. · Sub-Contracted with local agencies to install new drop ceilings in dining facilities on Fort Leonard Wood, Mo · Sub-Contracted with local contractors to build obstacle courses, concrete handicap ramps,road repair,main waterline repair, remodels, and generalcontracting items on Fort Leonard Wood, Mo. CUSTOMER SERVICE PHONE AND EMAIL SPECIALIST | SIERRA TRADING POST | 2010-2014 · Warehouse stocker when first hired – excelled to Top Level 6 before end of probation period · Stocked supplies using handheld computer · Completed inventory reports daily · Transferred toCustomer Support where I excelled in customer satisfaction · Answered phone calls from customers in a call center. · Transferred toemail and chat after 2 years answering phones. Excelled to take 3 chat at once while responding to emails at the same time. · Interacted with InternationalCustomers daily where I Translated Multiple Languages while chatting with different Internationalcustomers resolving their claim, tracking, placing orders or other issues. · Very knowledgeable in Sierra’s customer and operation database and computer systems · Present customers with solutions to problems instead of referring them to a supervisor · Performance reviews were always above standards
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  Page 3 YOUTH PASTOR/SENIORPASTOR | 2005-2015 · Provided oversight to Youth and Children’s programs in several churches · Planned and scheduled activities including camps with volunteers and chaperones · Offsite activities included – Bowling, Swimming, Basketball, Snowboarding and Fishing trips · Planned a Statewide Missions Event with Special Guest Derwin Grey (Former Indianapolis Colts Linebacker) as Speaker · Grew each program, started two from the ground and grew each program to over 30 youth · Planned and Maintained a yearly budget for each program · Served as Senior Pastor at Agape Baptist Church in Cheyenne,Wy · Certified Crisis Counselor GENERAL MANAGER | AUTOMATEDMAINTENANCE SYSTEMS | 2014-2015 · Maintained Daily reports · I had nosecretary so I had to perform all of my own secretarial duties: typing, answering sales leads and phone,filing, and all other office duties, · Completed Financials for company, ordering, daily expenses, employee cost · Employee logs to include disciplinary action, time sheets, and job duties · Inventory supplies weekly to maintain supplies and ordered supplies as weekly to maintain inventory for 13 facilities · Hired at a difficult time to implement cost cutting measures to save a region · Maintained Key Control for all buildings · When I was hired company was receiving complaints daily, Turned program around and complaints are now rare · Built crews that had esprit-de-corps and worked well together · Built relationships with Managers of contracts, with improvements we are now adding services to those contracts · Performed performance reviews on all personal in Cheyenne,Wyoming · Increased quality of service to clients while implementing cost cutting ideas · Ability to develop and implement new cleaning programs for buildings that save man hours · Repaired all equipment saving the company money, making for a greater profit margin. BUSINESS DEVELOPMENT ASSOCIATE | HALLADAYMOTORS | 2015-PRESENT · Track, Respond and Assign Incoming Phone Leads · Track, Respond and Assign Incoming Internet Leads · Built Excel tracking sheets for daily logs, appointments and incoming calls that is the template used by Halladay · Build relationships with customers and perform surveys · Scheduled Appointments between Customers and Salesman Daily for 16 Salesmen · Contact Customers and Schedule Services requested for OnStar leads · Schedule Service Appointments requested by customers for 3 Service Departments · Maintain Daily Record of all calls, emails and activity · Trained on GMC, Buick, Cadillac, Subaru,and Nissan · Current on all GM training which includes: Sales and Internet Manager · Work with Sales Managers to price autos, assign leads, and assist customer’s needs.