communication 1.pptx fdgdzgdgg5eyr6yrgarg

Communication
Skills
MADE BY SASHWAT
CLASS – X-A

Communication
Communication (from Latin communicare,
meaning "to share”) is the act of
conveying meanings from one entity or group to
another through the use of mutually
understood signs, symbols, and semiotic rules.
Communication is simply the act of transferring
information from one place, person or group to
another. Every communication involves (at least)
one sender, a message and a recipient.
The imparting or exchanging of information by
speaking, writing, or using some other medium.

Communication is a series of
experience of
Hearing Smell
Seeing
Taste
Touch

Communication Skills
Communication skills is the ability to use language
(receptive) and express (expressive) information.
Effective communication skills are a critical element in
your career and personal lives.

Communication Goals
To change
behavior
To get action
To ensure
understanding
To persuade
To get and give
information

Most Common Ways to
Communicate
Visual Image
Speaking
Writing
Body
Language

Types of
Communication
 On the basis of organization relationship
 Formal
 Informal
 On the basis of Flow
 Vertical
 Crosswise/Diagonal
 Horizontal
 On the basis of Expression
 Oral
 Written


Barriers to
Communication
Semantic Barriers
Emotional Or Psychological Barriers
Organizational Barriers
Barriers in Superiors

Semantic Barriers
Symbols with different meaning
Badly expressed message
Faulty translation
Unclarified assumption
Specialist’s language

Emotional Or Psychological
Barriers
Premature evolution
Inattention
Loss of transmission & poor retention
Undue reliance on the written word
Distrust of communication
Failure to communicate

Organization Barriers
Organizational policy
Organization rules & regulation
Status relation
Complexity in organization

Personal Barriers
Barriers in Superior
 Attitude of Superior
 Fear of challenge of authority
 Lack of time
 Lack of awareness
Barriers in Subordinates
 Unwillingness to communicate
 Lack of proper incentive

Communication Process
SENDER RECEIVER
Feedback
receiver sender
Noise
Use of
channel to
transmit
the
message

Communication Involves Three
Components
Verbal Messages - the words we choose
Paraverbal Messages - how we say the words
Nonverbal Messages - our body language
These Three Components Are Used To
Send Clear, Concise Messages
Receive and Correctly Understand Messages
Sent to Us

Effective Verbal Messages
Are brief, succinct, and organized
Are free of jargon
Do not create resistance in the listener
SENDING MESSAGES

Nonverbal Messages
Nonverbal messages are the primary way that
we communicate emotions
Facial Expression
Postures and Gestures

Paraverbal Messages
Paraverbal communication refers to the
messages that we transmit through the tone,
pitch, and pacing of our voices.

RECEIVING MESSAGES
Listening
Requires concentration and energy
Involves a psychological connection with the
speaker
 Includes a desire and willingness to try and
see things from another's perspective
Requires that we suspend judgment and
evaluation

Nonverbal
 Giving full physical attention to the speaker;
 Being aware of the speaker's nonverbal
messages;
Verbal
 Paying attention to the words and feelings that
are being expressed
Key Listening Skills

What makes a good communicator?
Adequacy
Timing
Integrity
Clarity

How do you develop your communication
skills? Explore the related skills

Tips to good communication skills
Maintain eye contact with the audience
Body awareness
Gestures and expressions
Convey one's thoughts
Practice effective communication skills

Effective Communication . . .
It is two way.
It involves active listening.
It reflects the accountability of speaker and
listener.
It utilizes feedback.
It is free of stress.
It is clear.

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