Communication in and Self-management in engineering

TABLE OF CONTENTS
5.1 Functions of Communication
5.2 The Communication Process
5.3 Barriers To Communication
5.4 Communicating in
Organization

WHAT IS SELF
Self management is the ability to
organize oneself in an effective
manner. It includes managing time,
energy, and resources to achieve
personal and professional goals.
MANAGEMENT?

COMMUNICATIN
G
The act of transferring information from one place, person, or group to another. Every
communication involves a sender, a message, and an intended recipient.

FUNCTIONS OF
COMMUNICATION
1. Information function — Information
provided through communication may be used
for decision-making at various work levels in the
organization. A construction worker, for
instance, may be given instructions on the
proper use of certain equipment. This will later
provide him with a guide in deciding which
equipment to use in particular circumstances.

2. Motivation function —
Communication is also oftentimes
used as a means to motivate
employees to commit themselves to
the organization’s objectives.
FUNCTIONS OF
COMMUNICATION

“SELF MANAGEMENT IS THE KEY
TO LONG TERM SUCCESS AND
WELL BEING, START WITH SMALL
STEPS AND WORK YOUR WAY UP”

EMOTION
MANAGEMENT
Emotion management is an important aspect of self
management. Emotional awareness, self control, and the
use of relaxation techniques can help us stay calm and
focused in a variety of situations.

SELF
DEVELOPMENT
Self development involves a
commitment to continuous learning and
improving skills. Openly accepting
feedback and seeking opportunities to
grow are part of this process.

THE
COMMUNICATI
ON PROCESS
BY: JESLYN LIBAY

SENDER
DEVELOPS IDEA
ENCODES
RECEIVER
WHO RECEIVES
THE MESSAGE
DECODES
ACCEPT OR
REJECT
THE COMMUNICATION
PROCESS

• VERBAL
COMMUNICATION
• NON-VERBAL
COMMUNICATION
FORMS OF
COMMUNICATION

VERBAL
COMMUNICATION
• is the
use of speech to convey m
essages between individual
s or groups
.
It is an essential skill for eff
ective communication in pe
rsonal and professional set
tings
1.
Verbal communication invo
lves both speaking and list
ening, as it requires active
participation from both the
sender and the receiver of

Nonverbal communication is the
art of conveying meaning
through actions and behavior,
rather than relying solely on
words. It includes a wide range of
cues and signals that we employ
unconsciously or consciously to
express our thoughts, feelings,
and intentions.
NON-VERBAL COMMUNICATION

The Barriers
Communication
by Learian Penados
to
Co

The barriers to communication may
be classified generally as:
1. PERSONAL BARRIERS
2. PHYSICAL BARRIERS
3. SEMANTIC BARRIERS
Barriers to Communication

What is
personal
barrier?
Personal barriers are hindrances to effective communication arising from a
communicator’s characteristics as a person, such
as emotions, values, poor listening habits, sex, age, race, socioeconomic status,
religion, education, etc.
Emotions cloud the communicator’s ability to judge correctly the real meaning of
messages received. People with different values will find it hard to communicate with
each other. Poor listening habits of a receiver frustrate the communication efforts of a
sender.

Physical
Barrier
Barriers in Communication
Physical barriers refer to interferences to effective communication occurring in the environment where the
communication is undertaken. The very loud sound produced by a passing jet temporarily drowns out the voice of a
guest delivering a speech. Such distraction does not allow full understanding of the meaning of the entire message
and is an example of a physical barrier.

Physical barriers include distances between people, walls, a noisy jukebox near a
telephone, etc. An office that is too tidy may sometimes inhibit a person from meeting the
occupant of the office face-to-face. A menacing pet dog (or secretary) posted near the
door may also prevent a person from directly communicating with the object person
behind the door.
A communication channel that is overloaded may also prevent important information to
reach the intended user. Another physical barrier to communication is wrong timing. For
instance, how may one expect a person who has just lost a loved one to act on a inquiry
from a fellow employee?
Physical Barrier

Semantic Barrier
Semantics is the study of meaning as expressed in symbols. Words,
pictures, or actions are symbols that suggest certain meanings. When the
wrong meaning has been chosen by the receiver, misunderstanding
occurs. Such error constitute a barrier to communication.
A semantic barrier may be defined as an “interference with the reception
of a message that occurs when the message is misunderstood even
though it is received exactly as transmitted.
For example, the word “salvage” will have a different meaning to an
English speaking foreigner than to an ordinary Filipino.
Barriers in Communication

Overcoming barriers
When communication barriers threaten effective performance, certain measures must be
instituted to eliminate them. To eliminate problems due to noise, selective perception, and
distraction, the folliowing are recommended.

Overcoming
to Communication
barrie
rs
Opportunities
Use feedback to facilitate understanding
and increase the potential for appropriate
action.
Conflicts
Repeat messages in order to provide
assurance that they are properly received.
Overcoming Barriers
Opportunities
Use multiple channels so that the accuracy
of the information may be enhanced.
Conflicts
Use simplified language that is easily
understandable and which eliminates the
possibility of people getting mixed-up with
meanings.

TECHNIQUES FOR
COMMUNICATING IN
ORGANIZATIONS

TYPES OF COMMUNICATION
ACCORDING TO MESSAGE
FLOW:
1.DOWNWARD COMMUNICATION
When leaders and managers share
information with lower-level
employees, it’s called downward, or
top-down communication.
PURPOSE
• to give instructions
• to provide information about policies and
procedures
• to give feedback about performance
• to indoctrinate or motivate

FLOW:
2. UPWARD COMMUNICATION
Upward communication is the
transmission of information from
lower levels of an organization to
higher ones; the most common
situation is employees
communicating with managers.

Techniques use in Upward
Communication
• Formal Grievances Procedure
• Employee Attitude and Opinion
Surveys
• Suggestion Systems
• Open-door Policy
• Informal gripe sessions
• task forces
• exit interviews

FLOW:
3. HORIZONTAL COMMUNICATION -
Horizontal communication involves
the exchange of information across
departments at the same level in an
organization (i.e., peer-to-peer
communication).

MANAGEMENT
INFORMATION SYSTEM (MIS)
MIS, according to Boone and Kurtz is an organized method of providing
past, present, and projected information on internal informations and
external intelligence for use in decision-making.

MARKETING
PERSONNEL
RESEARCH AND
DEVELOPMENT
MANUFACTURING
FINANCE
ENGINEERING
THE MIS AND ITS RELATION WITH DIFFERENT
DEPARTMENTS OF THE ORGANIZATION
MANAGEMENT
INFORMATION
SYSTEM

MANAGEMENT
INFORMATION SYSTEM (MIS)
PURPOSE
1. To provide a basis for the analysis of early warning signals that can
originate both externally and internally.
2. To automate routine clerical operations like payroll an inventory
reports.
3. To assist managers in making routines decisions like scheduling orders
assigning orders to machines and reordering supplies.
4. To provide information necessary for management to make strategic
or non-programmed decisions

Communication in and Self-management in engineering

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