Communication in an_organisation

Communication in an_organisation

• 1.
  Preeti Shirodkar
• 2.
  Format of theDiscussion Communication in an organisation  its importance dilemmas  objectives  types  channels  media and modes  communicating effectively
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  Importance of Communicationin an Organisation • Work needs to be done with and through people • Helps in maintaining a cordial ambience • Enhances efficiency • Prevents misconceptions
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  Dilemmas to Communicationin an Organisation
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  Objectives of Communication inan Organisation • Providing information • Conveying orders • Consultation/Suggestions • Persuasion • Morale boosting
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  Types of Communicationin an Organisation  Internal Inter and intra departmental/individual communication on a (in)formal basis  External Communication with individuals outside the organisation/other organisations on a (in)formal basis that helps in facilitating in its working
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  Channels of Communication inan Organisation  Formal Vertical: Upward and Downward Horizontal Lateral  Informal Grapevine Lateral
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  Vertical Communication • Refersto communication between bosses and subordinates • Takes two forms – upward and downward • Often defined by stringent rules that result in hampering the working ambience • Most important for the effective functioning of an organisation • It can involve skipping levels
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  Downward Communication • Communicationthat goes from the bosses to the subordinates • Often in the form of orders • Usually defined by a high degree of formality
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  Upward Communication • Communicationthat goes from the subordinates to the bosses • Often highly formal • Usually accompanied by a high level of disguise • Largely in the form of replies, requests
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  Horizontal Communication • Communication(at an (in)formal level) between people at the same level in an organisation or among organisations • Very important for maintaining complete efficiency within an organisation
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  Lateral Communication • Communicationacross various levels • Can be either formal or informal • Often in the form of networking • Can be misused to subvert hierarchy and gain favours
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  Grapevine Communication • Informalcommunication within an organisation • Can take any direction • Can be in the form of either networking or rumours • Often results in miscommunication • Can be effectively exploited by decision makers to float ideas/gauge their strength
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  Media and Modesof Communication in an Organisation Oral  Face-to-face  Telephone  Tele-conferencing  Meetings/briefings  Speeches (rare)  Presentations Written  Sms  E-mail  Fax  Letters  Reports  Minutes/Agenda/Notices  Notes  Memos  Presentations
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  Communicating Effectively • Needto open/utilise maximum channels • Choosing channels and modes carefully • Adopting a flexible approach • Keeping an open mind