Communication in nursing
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The document discusses communication in nursing. It aims to define communication, list the channels and levels of communication in nursing, and understand factors influencing communication and techniques for therapeutic communication. Specific objectives include defining communication, understanding purposes of communication in nursing systems, barriers to communication, and addressing impaired verbal communication. Communication is defined as the exchange of information between individuals and is the foundation of nurse-patient interactions. Channels of communication include verbal, non-verbal, and written forms. Factors like developmental level and sociocultural differences can influence communication.
Communication in nursing
- 3. GOAL. AT THE END OF THE SEMINAR THE GROUP WILL GAIN KNOWLEDGE ABOUT COMMUNICATION IN NURSING www.drjayeshpatidar.blogspot.in
- 4. SPECIFIC OBJECTIVES. AT THE END OF THE SEMINAR THE GROUP IS ABLE TO: 1. DEFINE THE TERM COMMUNICATION. 2. LIST DOWN THE CHANNELS AND LEVELS OF COMMUNICATION IN NURSING. 3. UNDERSTAND THE FACTORS INFLUENCING COMMUNICATION IN NURSING. continued www.drjayeshpatidar.blogspot.in
- 5. SPECIFIC OBJECTIVES. 4. UNDERSTAND THE VARIOUS TECHNIQUES OF THERAPEUTIC COMMUNICATION. 5. EXPLAIN THE BLOCKS TO COMMUNICATION IN NURSING. 6. EXPLAIN REGARDING IMPAIRED VERBAL COMMUNICATION AND RELATED NURSING INTERVATION www.drjayeshpatidar.blogspot.in
- 6. Definition of communication: яБ╡ COMMUNICATION IS THE PROCESS OF EXCHANGING THE INFORMATION, AND THE PROCESS OF GENERATING AND TRANSMITTING MEANINGS, BETWEEN TWO OR MORE INDIVIDUALS. IT IS THE FOUNDATION OF SOCIETY AND THE MOST PRIMARY ASPECT OF A NURSE PATIENT INTERACTION. www.drjayeshpatidar.blogspot.in
- 8. PROCESS OF COMMUNICATION яБ╡ SMCR MODEL SENDER MESSAGE CHANNEL RECEIVER AWARENESS INTEREST EVALUATION ADOPTION www.drjayeshpatidar.blogspot.in
- 9. PURPOSES OF COMMUNICATION IN NURSING SYSTEM. 1. TO TRANSFER INFORMATION BETWEEN PATIENTS AND ALL CLASSES OF EMPLOYEES. 2. TO INTERPRET AND ADOPT POLICES IN THE ORGANIZATION. continued www.drjayeshpatidar.blogspot.in
- 11. Purposes of communication in nursing system. 3. TO INCLUDE MOTIVATION, CO- OPERATION AND CO-ORDINATION IN THE EMPLOYEES AND PATIENTS. 4 TO IMPROVE NURSE-PATIENT RELATIONSHIP continued www.drjayeshpatidar.blogspot.in
- 12. PURPOSES OF COMMUNICATION IN NURSING SYSTEM. 5. TO RECRUIT, SELECT, TRAIN AND DEVELOP THE PERSONNEL IN THE ORGANIZATION. 6. TO ENCOURAGE PARTICIPATION IN DECISION MAKING. continued www.drjayeshpatidar.blogspot.in
- 13. Purposes of communication in nursing system. 8. TO DELEGATE OR DECENTRALIZE AUTHORITY. 9. TO BOOST THE GROUP MORALE OF THE WORKERS continued www.drjayeshpatidar.blogspot.in
- 14. PURPOSES OF COMMUNICATION IN NURSING SYSTEM. 10. TO ENSURE PATIENT SAFETY AND JOB SATISFACTION. 11. TO HELP THE GRIEVANCE PROCEDURE AND DISCIPLINARY ACTIONS. www.drjayeshpatidar.blogspot.in
- 15. LEVELS OF COMMUNICATION. 1. INTRAPERSONAL COMMUNICATION- SELF TALK, SELF INSTRUCTION, 2. INTERPERSONAL COMMUNICATION- INTERACTION BETWEEN TWO PEOPLE OR IN A SMALL GROUP. continued www.drjayeshpatidar.blogspot.in
- 16. PURPOSES OF COMMUNICATION IN NURSING SYSTEM. 3. GROUP COMMUNICATION: 1. SMALL GROUP COMMUNICATION. 2. ORGANIZATIONAL COMMUNICATION. 3. GROUP DYNAMICS www.drjayeshpatidar.blogspot.in
- 17. TYPES OF COMMUNICATION IN HEALTH CARE SYSTEM IT IS THE MEDIUM THE SENDER HAS SELECTED TO SEND THE MESSAGE.IT CAN BE: VERBAL COMMUNICATION- 1. DISCUSSION 2. MEETINGS 3. SUGGESTIONS 4. ADVICE 5. ANNOUNCEMENTS CONTINUED www.drjayeshpatidar.blogspot.in
- 18. TYPES OF COMMUNICATION IN HEALTH CARE SYSTEM 6. PERIODICAL TALK BETWEEN EMPLOYER AND EMPLOYEE 7. STAFF CONFERENCES 8. SOCIAL GATHERINGS 9. EMPLOYEE COUNSELING'S CONTINUED www.drjayeshpatidar.blogspot.in
- 19. TYPES OF COMMUNICATION IN HEALTH CARE SYSTEM 10. RECORDS AND REPORTS 11. STANDING ORDER 12. PROTOCOLS 13. HANDBOOKS 14. PATIENT FILES CONTINUED www.drjayeshpatidar.blogspot.in
- 20. TYPES OF COMMUNICATION IN HEALTH CARE SYSTEM 15. MANUALS 16. COMPLAINT BOOK/FEEDBACK FORMS 17. HOSPITAL MAGAZINE 18. ANNUAL REPORTS www.drjayeshpatidar.blogspot.in
- 21. TYPES OF COMMUNICATION IN HEALTH CARE SYSTEM NON-VERBAL COMMUNICATION IN HEALTH CARE SETUP: яБ╡ ALARM SYSTEM яБ╡ BULLETIN BOARDS яБ╡ SUGGESTION SYSTEMS CONTINUED www.drjayeshpatidar.blogspot.in
- 22. TYPES OF COMMUNICATION IN HEALTH CARE SYSTEM 4. TELECOMMUNICATION SYSTEM. 5. ENQUIRY OFFICE OR PUBLIC RELATION OFFICE. 6. PATIENT INFORMATION BOOKLETS. 7. SIGN POSTS FOR PATIENTS AND GENERAL PUBLIC www.drjayeshpatidar.blogspot.in
- 23. TYPES OF COMMUNICATION IN HEALTH CARE SYSTEM NURSING CARE DELIVERY 1. TOUCH. 2. EYE CONTACT. 3. FACIAL EXPRESSION. 4. POSTURE. CONTINUED www.drjayeshpatidar.blogspot.in
- 24. TYPES OF COMMUNICATION IN HEALTH CARE SYSTEM 5. GESTURE 6. MODE OF DRESS AND GROOMING. 7. SOUNDS. 8. SILENCE. 9. GENERAL PHYSICAL APPEARANCE www.drjayeshpatidar.blogspot.in
- 25. FACTORS INFLUENCING COMMUNICATION. 1. DEVELOPMENTAL LEVEL. 2. GENDER. 3. SOCIOCULTURAL DIFFERENCES. 4. ROLES AND RESPONSIBILITIES. CONTINUED www.drjayeshpatidar.blogspot.in
- 26. FACTORS INFLUENCING COMMUNICATION. 5. SPACE AND TERRITORIALITY. 6. PHYSICAL MENTAL AND EMOTIONAL STATE. 7. VALUES. 8. ENVIRONMENT www.drjayeshpatidar.blogspot.in
- 27. THERAPEUTIC COMMUNICATION TECHNIQUES. 1. ACTIVE LISTENING. LISTENING IS A SKILL THAT CAN BE DEVELOPED BY FOLLOWING THE BELLOW MENTIONED GUIDELINES: a. PHYSICALLY SHOW THAT YOU ARE READY TO LISTEN. b. IGNORE THE CLIENTтАЩS APPEARANCE OR MANNER OF DELIVERY. c. WATCH YOUR NONVERBAL COMMUNICATION. d. KEEP YOUR MIND ON WHAT THE PATIENT IS SAYING. CONTINUED www.drjayeshpatidar.blogspot.in
- 28. THERAPEUTIC COMMUNICATION TECHNIQUES. e. VISUALIZE THE SITUATION FROM THE CLIENTтАЩS POINT OF VIEW. f. DO NOT INTERRUPT IMMEDIATELY. g. EVALUATE THE LOGIC AND CREDIBILITY OF WHAT YOU HEAR. h. DO NOT GIVE YOUR LAST WORD. www.drjayeshpatidar.blogspot.in
- 29. THERAPEUTIC COMMUNICATION TECHNIQUES 2. SHARING OBSERVATION. 3. SHARING SYMPATHY. 4. SHARING HOPE. 5. SHARING HUMOR. 6. SHARING FEELING. 7. USING TOUCH. 8. USING SILENCE. www.drjayeshpatidar.blogspot.in
- 30. THERAPEUTIC COMMUNICATION TECHNIQUES 9. ASKING RELEVANT QUESTIONS. 10. PROVIDING INFORMATION. 11. PARAPHRASING. CONTINUED www.drjayeshpatidar.blogspot.in
- 31. THERAPEUTIC COMMUNICATION TECHNIQUES 12. CLARIFYING. 13. FOCUSING. 14. SUMMERING. 15. SELF DISCLOSING. www.drjayeshpatidar.blogspot.in
- 32. BARRIERS OF COMMUNICATION IN NURSING. 1. FAILURE TO PERCEIVE PATIENT AS HUMAN BEING. 2. FAILURE TO LISTEN. 3. INAPPROPRIATE COMMENTS AND QUESTIONS. 4. USING CLICH├ЙS. 5. USING QUESTIONS REQUIRING ONLY YES OR NO ANSWER. www.drjayeshpatidar.blogspot.in
- 33. BARRIERS OF COMMUNICATION IN NURSING. 6. USING QUESTIONS THAT PROBE FOR INFORMATION. 7. USING LEADING QUESTIONS. 8. USING COMMENTS THAT GIVES ADVICE. 9. USING JUDGMENTAL COMMENTS. www.drjayeshpatidar.blogspot.in
- 34. BARRIERS OF COMMUNICATION IN NURSING. 10. CHANGING THE SUBJECT. 10. GIVING FALSE ASSURANCE. 11. GOSSIP AND RUMOR. 12. AGGRESSIVE INTERPERSONAL BEHAVIOR. www.drjayeshpatidar.blogspot.in
- 35. BARRIERS OF COMMUNICATION IN NURSING. NURSEтАЩS ACTION: a. REALIZE THAT THE AGGRESSOR ,NOT YOU, IS AT FAULT. b. DEVELOP A PLAN OF ACTION. c. TAKE ACTION BY OBJECTIVELY RECORDING THE PATTERN OF INCIDENTS. www.drjayeshpatidar.blogspot.in
- 36. BARRIERS OF COMMUNICATION IN NURSING. d. ADDRESS THE AGGRESSOR EITHER BY YOURSELF OR WITH A SUPPORT STAFF MEMBER. e. MAKE A FORMAL WRITTEN COMPLAINT. f. AS A LAST RESORT CONSIDER LEGAL ACTION. www.drjayeshpatidar.blogspot.in