Communication(mehul rasadiya)

Communication(mehul rasadiya)

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  Verbal and non-verbal communication Prepared by:- Mehul Rasadiya (K.K.Parekh Inst. of Mgt. Studies- Amreli)
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  VERBAL COMMUNICATION It meanscommunicating with words, written or spoken. Verbal communication consists of speaking, listening, writing and reading
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  CHARACTERSTICS OF EFFECTIVE VERBAL COMMUNICATION  Consider the objective  Be sincere  Use simple language, familiar words  Be brief and precise  assume nothing  Use polite words and tone  Say something interesting and pleasing
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  MERITS  More personal and informal  Makes immediate impact  Provides opportunity for interaction and feedback  Help us correct ourselves (our messages according to the feedback and non-verbal cues from the listener)  It is fastest and less expensive
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  DEMERITS  It can be quickly forgotten.  A word once uttered cannot be taken back  There is no legal evidence of oral communication  Impact may be short lived  Very difficult to be conscious of our body language
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  BARRIERS TO EFFECTIVEVERBAL COMMUNICATION  STATUS- formal and informal status levels affects effectiveness of face to face communication  COMPLEXES- lack of confidence or sense of superiority.  ABSTRACTING- it is partial and selective listening, leading to loss of information  LANGUAGE BARRIER- listener should be familiar with the language used by the speaker.
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  NONVERBAL COMMUNICATION Nonverbal communication includes all unwritten and unspoken messages, both intentional and unintentional.
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  TYPES OF NONVERBAL COMMUNICATION Kinesics communication Meta communication -Body language. -through words, depicting alternate meaning. -includes behavior. -shows latent meaning.
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  Forms of nonverbal communication Facial Body Eye expressio Gestures voice Touch movement contact n
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  FEATURES :  Non verbal communication flows through all acts of speaking or writing.  They are the wordless messages .  Is a creative activity , which comes through stimuli produced by the mind.
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  Importance of non-verbalcommunication A person to have quality communication skills must possess the knowledge of non-verbal communication. As compared to words and vocal variety non-verbal communication matters a lot.
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