Concurrency Modern Workplace 2017

Editor's Notes

• #11: 10
• #15: 14
• #18: 17
• #20: 19
• #21: 20
• #22: Microsoft 2016
• #23: Microsoft Inspire
• #24: 23
• #25: Microsoft Build 2017
• #33: Do you have a full time security staff like Microsoft? This is more about security in the cloud. MSFT has always been a leader in security.
• #38: 37
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• #49: ducing the Cloud-Powered PC The cloud-powered PC' is the best way to simplify IT, keep the organization secure and up to date, powered by the cloud We think organizations need four core capabilities that span platforms, productivity apps, and tools: deployment, management, servicing, insights Let's have Rob walk through each of these in turn and show you how Windows, Office and EMS make this possible
• #51: 50
• #54: 53
• #56: Matt and Bill - Demo
• #58: © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
• #63: Collaborate faster and freely. Hear from more users and engage. Intelligent Intranet Companies have fallen behind what we can now do at home.
• #64: BRK2009 - Collaborate in a chat-based workspace with Microsoft Teams
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• #67: Forrester – SP as an ECM leader
• #68: Start working on content online
• #70: Microsoft 2016
• #71: Next, create, sharing and find content with Office client Co-author together, lot of people don't know that we have co-auth across mobile, client and web
• #72: Continuing to invest and innovate in SharePoint Intranet in your pocket New UI design
• #75: Concurrency Sports Intranet and Sales site Responsive List and Libraries Info panel Copy to OneDrive New publishing pages and web parts Create an event Experience integrated into Office 365 Groups – Shared Calendar
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• #80: 11/13/2017 3:16 PM
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• #85: MS tenant Hub Site Navigation Travel site News and Search together Files on demand
• #88: BRK2009 - Collaborate in a chat-based workspace with Microsoft Teams
• #89: BRK2009 - Collaborate in a chat-based workspace with Microsoft Teams
• #90: 89
• #92: BRK2009 - Collaborate in a chat-based workspace with Microsoft Teams
• #93: BRK2009 - Collaborate in a chat-based workspace with Microsoft Teams
• #94: BRK2009 - Collaborate in a chat-based workspace with Microsoft Teams
• #95: BRK2009 - Collaborate in a chat-based workspace with Microsoft Teams
• #96: BRK2009 - Collaborate in a chat-based workspace with Microsoft Teams
• #97: BRK2009 - Collaborate in a chat-based workspace with Microsoft Teams
• #99: BRK2009 - Collaborate in a chat-based workspace with Microsoft Teams
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• #123: BRK2009 - Collaborate in a chat-based workspace with Microsoft Teams
• #124: BRK2009 - Collaborate in a chat-based workspace with Microsoft Teams
• #125: BRK2009 - Collaborate in a chat-based workspace with Microsoft Teams
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• #129: 128
• #131: BRK2009 - Collaborate in a chat-based workspace with Microsoft Teams
• #132: Day in the life of employees in a modern workplace (highlight UX/UI, content management, low-code/no-code and process solutions in real life scenarios) ** How does these technologies provide value ** Modern UX/UI Easy to find things on landing page Consistent look and feel User A wants to start a project with User B Documents start in Cloud solution/SP/OneDrive Search employee directory Create new project site Metadata Publish content External sharing Search for document DLP policy fires Initiate business process
• #135: Engage your Customers – let technology query the data in your productivity tools and surface relevant, actionable tasks/information Empower your employees – give them technology that allows them to mobile with data that is real time versus stuck in spreadsheets Operations- instead of traditional ERP being silo’d, bring that data together with your other business tools for more robust reporting Transform your products - gives users the ability to quickly access information on your products and empower them to sell more effectively with the use of machine learning. Know what to sell and when. Engage your customers – Building better, stronger engagements by harnessing data representing a complete view of your customer, then drawing actionable intelligence, predictive insights that can deliver personalization at scale. Business leaders are turning their focus to improving customer engagement by investing in the latest emerging technologies, such as Internet of Things (IoT), smart machines and sensors, computer vision, digital agents, bots, and language and speech recognition. Organizations will need to balance the flood of new customer data available with securing and maintaining user trust in order to deliver a new wave of deeply contextual and personalized experiences. Empower your employees – Empowering employees with tools that fuel collaboration and productivity, while mitigating the risks that come with providing freedom and space to employees. Mobility is one tool that has shaped individual communications and productivity, and there are others… Business metrics have moved from static spreadsheets to living, dynamic dashboards with visualizations customized to users. And social conversations continue to grow inside a company, enabling the real time analysis of employee sentiment and for feedback to be captured during presentations and other meetings. But we think that’s it’s not just about individuals and teams, but the entire organizational effectiveness that can be shaped through technology by reasoning over the data, the digital artifacts and the footprint of how people communicate…this can inform things like how you should organize, how you should conduct meetings. Optimize your operations – Optimizing operations to reshape customer relationships and service models by gathering data across a wide, dispersed set of endpoints, and drawing insights through advanced analytics that can be used to introduce improvements on a continuous, real time basis. As we think through the application of these capabilities, they hold the potential to reshape relationships with customers by supporting unprecedented levels of service – service that is able to be continuously improved by gathering data across a wide, dispersed set of endpoints, drawing insights through advanced analytics, and then applying those learnings to introduce improvements on a continuous basis. Arguably this is something software companies have done historically, but now organizations in manufacturing, retail and a host of other industries can have the same approach…even applying machine learning against the previously untapped potential of the data to anticipate and solve customer issues before they become issues. Transform your products – Reinventing products, services and business models using digital content to capitalize on emerging revenue opportunities. Consider this – if every company was effectively a software or digital company, how would the nature of their products and their overall business model shift? Would their gross margins shift from “things” to types of services delivered because of digital technology? Analyst firm Gartner forecasts that by the end of 2016, 30 percent of businesses will have begun monetizing their information assets, which is fueling an information-driven economy targeted at $156 billion. This transformation by businesses is something we’re seeing globally across industries and sectors… Mike J. Walker, et al. Top 10 Strategic Technology Trends for 2016: Information of Everything. Gartner. February 26, 2016.
• #136: Let’s talk about the Dynamics 365 advantage. What makes it so well positioned in the market to change the way people use business applications today. Dynamics 365 brings together a unique set of capabilities for organizations. Dynamics 365 is:   Purpose-built: with applications that fit roles, industries and businesses – so organizations can start with and pay only for what they need and grow at their pace to run their entire business in the cloud.   As an example – a customer can adopt Sales for Salesforce Automation, create quotes with standard prices and so on…. But as you grow and add Operations to it, the pricing that will show up when you quote customers will consider tax rules, pricing & discount calculations, and it will automatically impact the inventory and manufacturing forecasts in the Operations App for more accurate and cost effective planning. Productive: enabling greater productivity where people need it by seamlessly integrating with familiar tools like Outlook and Excel, surfacing them in the context of business processes, roles and jobs. For example, a sales person receives an email, and can respond directly in Office with a quote that is created based on information from both Finance and Sales applications, stored back to the right app, with right pricing, discounting etc. All without the user having to leave Outlook. Alternative example: A sales rep works on an opportunity in Dynamics 365 Sales with embedded access to multiple Productivity tools to more effectively progress the opportunity. The rep can collaborate with team members by sharing real-time updates in Yammer and across Groups, compiling team notes and input on the opportunity in OneNote, and seamlessly generating a quote in Word – all without leaving the context of the opportunity.  Intelligent: delivering built-in Intelligence with business processes that infuses big data, advanced analytics and IoT to proactively guide employees and customers to optimal outcomes.  For example, Cortana Intelligence will enable cross-sell recommendations to help sales reps predict which products and services a customer will need. Access to IoT data inside Dynamics 365 for Field Service will enable preemptive action from field service agents by connecting asset monitoring and anomaly detection so they can take action before failures occur avoiding costly customer service issues. Adaptable: enabling organizations to transform at the speed of business. Business leaders can change and evolve their processes in real-time using a modern consistent, and extensible platform – so they are not being held back by legacy technology. For example using PowerApps and the Common Data Service you can create custom built apps that can connect your CRM and ERP or even third party data to help you get the right information to do your job. Only Microsoft can deliver the breadth of these capabilities in the cloud.
• #137: These applications work seamlessly together to manage specific business processes across, Sales, Customer Service, Field Service, Operations, Project Service Automation and Marketing. Specifically on the marketing front, we want to note out our recent announcement with Adobe, that we are partnering with them to make Adobe Marketing Cloud our preferred marketing service for Dynamics 365 for the Enterprise Edition. This is exciting as we help businesses deliver compelling and personalized experiences through every phase of their customer relationships.    Now what makes Dynamics 365 unique is that it harnesses the power of One Microsoft. Data has become the new currency, and organizations create and have access to more of it, and faster than ever before. The challenge is how to transform it into intelligence that generates action and drive outcomes. Dynamics 365 will allow organizations to adopt individual business apps such as Marketing, Sales, Service and Operations, but as organizations adopt more of the apps, synergies will be unleashed in the form ‘Intelligent Business Processes’.  This will help proactively guide employees & customers to generate optimal outcomes.   Take Project Service Automation as an example. Project teams can use it as standalone app in close alignment with Office 365, but when combined with Operations, the time and expense reports that project members submit, will automatically go to account, HR and Payroll systems, and Project Accounts will be automatically updated for Finance in the Operations App.   It sounds basic… but the fact is that the classic delineation between CRM and ERP has created a separation in data and processes. Dynamics 365 breaks down this separation, and our business platform strategy together with CIT and IOT is centered on enabling this to new levels.  
• #140: So if we admit that the role of the buyer and the sales process has changed, then it is appropriate to ask how sales technology is changing as well. Microsoft’s mission statement is summarized by empowering users to do more. In the context of sales, this translates to empowering sellers to sell more. And based on recent research that we completed with sales leaders, they identified that creating personal engagement is critical for driving sales. Microsoft Dynamics 365 for Sales empowers sellers to drive personal engagement with customers and it does this by: Creating Actionable insights that empower sellers to take action on insights delivered to them in context of their day, in the tool of their choice, prioritizing the accounts and contacts they should be focused on. These actionable insights are leveraged to drive personal engagement with their customers, from email engagement through personal assistants to engage customers at the right time, with the right content to deliver solutions. Managing opportunities and the customer relationship is still key sales success and Dynamics 365 for Sales continues to provide solutions to manage your customers and channels through a sales process that fits your business, sales mobility and new partner management features in our Partner Hub. Finally as a sales leader, achieving sales performance takes on a variety of forms from onboarding your new sellers and coaching existing, account and pipeline analysis, to engaging your sellers in competitive, fun competitions all with a focus on driving sales effectiveness. Let’s look at each of these in more detail.
• #141: PERSONAL ENGAGEMENT Great customer engagement allows your customers to engage with you on their terms while empowering your sellers with customer behavior, trends and potential value to build and develop customer relationships. Email IntelligenceGain insights from email interactions with your customers. Find out which email recipients opened, replied, or opened attachments, so you know which contacts are most receptive to being engaged. Social Selling Leverage social selling to build authority in your social channels by sharing relevant content. Find more high-quality leads by using social to identify and act on buying signals and create leads based on social posts. See a snapshot of social activities through embedded buzz volume, trends, and sentiment analysis. Increase response rates by reaching out to new contacts through mutual connections and engaging with relevance based on insights.   Relationship AssistantDynamics 365 for Sales provides a relationship assistant that empowers sellers with over 25 relationship cards that reveal specific information about accounts and opportunities based on email, calendar and Dynamics 365. Sellers receive prompts about upcoming meetings and learn which customers have shown purchase intent from an email or requested information. Content Collaboration Reduce the time and effort sales teams spend searching for and creating personalized sales documents, so they have more time to drive personal engagement with customers. Work together to co-author documents, such as sales proposals, in real-time. Provide access to the sales documents directly from the opportunities you are working on and enable simultaneous collaboration and editing of those documents.   Tap into the collective wisdom of the organization, whether it’s sharing meeting notes with the sales team or finding answers from experts across geographies and functions. Easily share conversations, events, notes, and documents with colleagues, even if they aren’t users of Dynamics 365 for Sales. Embedded OneNote facilitates note taking and sharing directly from within the Sales application. Easily capture pictures and hand-written notes for sharing with the sales team. And finally, relevant content comes to you based on what you are working on and who you’re are working with. No need to waste time searching for or requesting and waiting for that presentation your colleague presented recently.    
• #142: CUSTOMER MANAGEMENT Automate your sales processes to increase revenue, boost productivity, gain key insights, and reduce costs. Microsoft Dynamics 365 for Sales features a highly intuitive interface and Microsoft Office-embedded capabilities. Opportunity Management Manage customers and deals where and how you work, whether it’s web apps or Outlook across smartphone, tablet, PC, and Mac.   Office 365 apps work seamlessly with Dynamics 365 for Sales, so salespeople can complete tasks in familiar, preferred tools. Track incoming emails inside Outlook and Outlook Web Access and see contextual sales data, such as activities, cases, and opportunities, as part of emails. And when it’s time to conduct what-if analysis, just open sales data in Excel, make changes, and save the changes back to Dynamics 365 for Sales, all without switching between applications. Qualify leads quickly or walk into customer meetings informed with accurate 3rd party firmographics, news, and compelling events, embedded directly inside accounts, contacts, leads, and opportunities. Sales Mobility Sell smarter - anytime, anywhere, even offline. Work on the go with rich, modern mobile apps that provide contextual news, social data, and task flows for quickly completing frequent activities. Quickly manage data using intuitive natural language voice commands to create new records, schedule meetings, set reminders, and find information.  Get work done even when there is interruption in connectivity. Create, update and delete records while offline. Automatic playback of offline actions helps synchronize local changes. Experience a seamless transition when switching between connected and offline modes.   Partner Management Recruit, onboard and strengthen your partner channel through deeper enablement and activation. Accelerate your partnership’s time to revenue and work to reach the strategic goals of your channel strategy. With the partner dashboard, give partners a quick view of their interactions across opportunities, cases, and other relevant information that their vendor has granted access to. Provide early pipeline visibility to vendors through deal registration, which provides deal protection and authorization for additional discounts, rebates, and benefits to help win the deal. Allow multiple partners to collaborate on the same opportunity to maximize selling and implementation expertise.   Sales Process Optimize the sales efforts with process automation and a guided sales process based on best practices. Know what steps to take next to close deals faster with embedded business process. Increase user adoption with rich, context-sensitive help and guidance across the web and mobile apps.  
• #144: Use Team Link to see who else from your organization may already have a relationship with a prospective buyer.
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• #146: Introduction: Project Service Automation is an end-to-end solution that provides project-based organization a single system of customer engagement for sales, resourcing, delivery and billing.  Project service automation (or as I will now refer to as PSA from now on) is an integrated customer experience for organizations that deliver customer-facing, revenue-focused, project-based services including * planning, estimating and pricing multi-day projects,  * optimizing resource utilization,  * tracking and approving project tasks and finances, and  * monitoring performance metrics  <BUILD> As project-based organizations and service delivery businesses are people-first businesses, ensuring the rich, collaborative internal and external interactions that deliver value at each stage of the project lifecycle is THE critical tenet of customer engagement model. (It is equally critical to empower the customers and employees to engage through their medium of choice whenever and wherever for increased productivity, improved efficiency and successful project experiences.) KEY TAKEAWAY PSA enables this by bringing the people, process and technology together deliver value at each point of engagement along the project lifecycle and beyond.
• #148: Microsoft 2016
• #150: Microsoft Inspire
• #151: Microsoft Inspire
• #152: Microsoft Build 2017
• #159: Spacing
• #160: It starts with you
• #165: MS is always listening