Consumer Behaviour
Unit I 
Introduction to consumer 
Behavior 
Concept of Consumer Behavior 
Need to study Consumer 
Behaviour 
External & internal Variables 
influencing Consumer Behaviour
CONSUMER BEHAVIOUR 
Meaning, Importance. 
Consumer Behaviour – Understanding 
Behavior is based on below mentioned characteristic 
Consumer’s Personality 
Perception 
Attitude 
Thinking Pattern 
Motivation
CONSUMER BEHAVIOUR 
Meaning, Importance. 
Consumer Behaviour – Understanding 
Behavior is based on below mentioned factors 
Culture 
Social Class 
Family 
Core Value
Need to study 
Consumer Behavior 
Advertising is not only information 
It is to understand consumer 
Persuade consumer to buy product 
Persuasion is possible only when advertiser knows 
his consumer segment
PERSUASIVE COMMUNICATION 
change the behavior of 
consumer 
motivate consumer 
Learning 
change perception of 
consumers
External & internal Variables 
influencing Consumer Behavior 
External Variables 
Product 
Promotion 
Price 
Channels of 
distribution 
Socio Cultural 
Environment 
Family 
Informal Sources 
Social Class 
Culture 
Sub Culture
INTERNAL VARIABLES 
Motivation 
Perception 
Learning 
Personality 
Attitudes
Formal Commercial Source
Formal Commercial Source

Consumer behaviour unit 1

  • 1.
  • 2.
    Unit I Introductionto consumer Behavior Concept of Consumer Behavior Need to study Consumer Behaviour External & internal Variables influencing Consumer Behaviour
  • 3.
    CONSUMER BEHAVIOUR Meaning,Importance. Consumer Behaviour – Understanding Behavior is based on below mentioned characteristic Consumer’s Personality Perception Attitude Thinking Pattern Motivation
  • 4.
    CONSUMER BEHAVIOUR Meaning,Importance. Consumer Behaviour – Understanding Behavior is based on below mentioned factors Culture Social Class Family Core Value
  • 5.
    Need to study Consumer Behavior Advertising is not only information It is to understand consumer Persuade consumer to buy product Persuasion is possible only when advertiser knows his consumer segment
  • 6.
    PERSUASIVE COMMUNICATION changethe behavior of consumer motivate consumer Learning change perception of consumers
  • 7.
    External & internalVariables influencing Consumer Behavior External Variables Product Promotion Price Channels of distribution Socio Cultural Environment Family Informal Sources Social Class Culture Sub Culture
  • 8.
    INTERNAL VARIABLES Motivation Perception Learning Personality Attitudes
  • 9.
  • 10.