This document discusses concepts in conversation analysis including:
- Conversation analysis studies both verbal and non-verbal conduct in everyday interactions.
- Types of conversation analysis include pauses, overlaps where speakers talk simultaneously, and backchannels like "uh-huh" that provide feedback.
- Adjacency pairs refer to conversational sequences where one utterance depends on another, such as questions/answers or requests/grants.
- Preference structure means the first part of an adjacency pair, like a request or offer, expects an acceptance in the second part which is structurally more likely than a rejection. Dispreferred responses include hesitations or excuses instead of a direct "no."