Creativity And Service Delivery Kieran Lenihan

Creativity And Service Delivery Kieran Lenihan

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  Creative Thinking andService Delivery Kieran Lenihan 15-16 October 2008
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  yes and yesbut richness, novelty reasoning associative linear visual verbal right brain left brain an answer answer subjective objective diffuse focused suspended judgment judgment possibility probability lateral vertical divergent convergent generative analytic Creative Thinking Critical Thinking
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  Creativity What isit?
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  Creativity is anability To imagine or invent something New Not out of nothing but by combining, changing or reapplying existing ideas
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  Creativity is anattitude The ability to accept change and newness Willingness to play with ideas and possibilities Habit of enjoying the good ,while looking for ways to improve it. Looking at other possiblities
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  Creativity is aprocess Working hard to improve ideas and solutions Making gradual alterations and refinements to their works Knowing that there is always room for improvement
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  Creativity Quotes "Creativityinvolves breaking out of established patterns in order to look at things in a different way."   --   Edward de Bono We know where most of the creativity, the innovation, the stuff that drives productivity lies - in the minds of those closest to the work. Jack Welch Creativity represents a miraculous coming together of the uninhibited energy of the child with its apparent opposite and enemy, the sense of order imposed on the disciplined adult intelligence. Norman Podhoretz
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  Creative Methods- EvolutionIncremental Improvement e.g cars, hotel service, screws Every problem can be solved in a better way.
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  Creative Methods-Synthesis Marryingof two ideas into a third e.g audio books, using texting by LA’s to inform students of student grant applications
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  Creative Methods-Revolution Radicallynew idea- dyson vacuum cleaner, Teapot 2000
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  Creative Methods-Reapplication Lookat something old in a new way Remove prejudices, expectations See beyond previous stated applications
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  Creative Methods-Changing DirectionCreative breakthroughs occur when attention is shifted from one angle of a problem to another e.g tackling vandalism The goal is to solve the problem, not implement a particular solution
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  Creative Thinking Techniques-BrainstormingSuspend Judgement-no criticism just let the thoughts flow Think freely- bizarre, funny and way out acceptable Tag on- Add to other’s ideas. Modify etc Quantity is important- takes a while to get going, first few probably not great EXERCISES
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  Ways to ImproveSomething Simplify Apply to new use Automate Reduce Cost Make easier to understand Reduce fear to own, use Give more performance, capacity Make faster, less waiting More durability and reliability Better appearance More Features and Functions
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  Ways to improvesomething (continued) Integrate Functions More flexible, versatile Lighter or heavier More powerful Reduce side effects More elegant Better taste, feel, look, smell, sound More accurate Quieter Self-cleaning