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Customer Insights: It's time to get personal
The document discusses the features and benefits of Microsoft Dynamics 365 Customer Insights, focusing on data activation and customer engagement in retail scenarios. It highlights the ability to unify customer data from various sources, real-time updates, and upcoming features for enhancing customer insights through AI and analytics. Additionally, it provides next steps for accessing offers and further information via app sources and social media links.
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Customer Insights: It's time to get personal
- 1. CUSTOMER INSIGHTS It’s timeto get personal IN ASSOCIATION WITH
- 2. Introducing your speakers… TravisBarker GM Market Development Data & AI Qassem Naim Head of Data & Tech FCB NZ Rowan Miller Solution Sales Manager Business Applications Anthony Cipolla Principal Consultant Digital, Data & AI
- 3. It’s time toget personal
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- 6. Microsoft Dynamics 365 CustomerInsights
- 7. Let’s walk through ascenario…
- 8. Example scenario –Retail - loyalty and eCommerce Web Loyalty Mobile App Wi-Fi Weather Data Jeff J SmithGeoff SmithGeoff Smith Third Party Microsoft Cloud 3rd Party Cloud 3rd Party Cloud Microsoft Cloud Microsoft Cloud 3rd Party Cloud Internally Hosted Unified profiles, activities & insights Geoff Smith
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- 13. Dynamics 365 CustomerInsights
- 14. Dynamics 365 CustomerInsights Demo Unify - Map
- 15. Dynamics 365 CustomerInsights Demo Unify - Match
- 16. Dynamics 365 CustomerInsights Demo Unify - Merge
- 17. Dynamics 365 CustomerInsights Demo Measures
- 18. Dynamics 365 CustomerInsights Demo Segments
- 19. Dynamics 365 CustomerInsights Demo Activities
- 20. Dynamics 365 CustomerInsights Demo Unified Customer Profiles Geoff Smith Melbourne, VIC Australia Geoff Smith Geoff Smith GS
- 21. Dynamics 365 CustomerInsights Demo Extending the solution – Customer Engagement
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- 23. Dynamics 365 CustomerInsights
- 24. Dynamics 365 CustomerInsights Demo Extending the solution – Power BI
- 25. Dynamics 365 CustomerInsights Demo Extending the solution – Power Platform
- 26. Dynamics 365 CustomerInsights Demo Custom Intelligence Models – Azure Machine Learning
- 27. Dynamics 365 CustomerInsights 2020 Wave 1 – Key upcoming features CUSTOMER INSIGHTS 2020 WAVE 1 • Bring your own Data Lake – you can attach your own data lake to CI for no-cliff extensibility with Azure • Attaching data from a Common Data Model (CDM) folder • Ingest Customer Activities & Update profiles in real time • FedRamp, ISO 27001, and ISO27018 certifications • Dynamics data in the lake as a source (Existing Dynamics Customers) • OOB Subscription Churn Prediction, other OOB intelligence models to follow such as next best action • Cross-Tenant support for custom AML models • Enhancements to segments and measures • Microsoft Teams Plugin • Data source and Unification improvements including incremental ingestion for supported data sources
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- 29. Check out ouroffers on Microsoft AppSource The ONLY Customer Insights offers on the AppSource marketplace (AU & NZ) Next Steps appsource.microsoft.com
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