Customer relationship management presentation on SPICEJET

Customer relationship management presentation on SPICEJET

• 2.
  PRESENTED BY- SUMIT PATEL INGUIDANCE OF- Miss Surjeet Kaur
• 3.
  INTRODUCTION HISTORY AIM AND MISSION SERVICES DESTINATION CUSTOMERCOMMENTS AWARDS AND ACHIEVEMENTS
• 4.
  Spicejet limited. BSE Code:500285 ISIN: INE285B01017 SECTOR: Airlines
• 5.
  SpiceJet is anIndian low-cost airline headquartered in Gurgaon, India. It is the country's fourth largest airline by number of passenger carried with market share of 12.3% as of July 2015.The airline operates more than 270 daily flights to destinations, including 34 Indian and 7 international cities. HISTORY The origins of SpiceJet track back to February 1993 when ModiLuft was launched by Indian industrialist S K Modi, in technical partnership with the German flag carrier Lufthansa. The airline ceased operations in 1996. In 2004, raised funds and restarted operations as SpiceJet following the low-cost model. SpiceJet leased 3 Boeing 737-800 aircraft.
• 6.
  S. K. MODI (FOUNDEROF SPICEJET)
• 7.
  “To become India’smost preferred low cost airline, by providing the lowest air fares and highest consumer value to the price sensitive consumers of the country”
• 8.
  “To ensure thatflying is no longer confined to CEOs and business travelers, but affordable to everyone”
• 9.
  o Personal valetat airport o Personal and exclusive lounges o Refreshment and music o Three course meal o Baggage assistance o Award wining web portal o Inflight entertainment o Spicemax o Spice adds-on o Spice connect
• 10.
  Highly comfortable seat,180-degree recline, sleeperette. The first class cabin seats just 12 passengers. Two-abreast seating ensures you are always in an aisle seat or a window seat. The air show constantly screens your flight pattern, aircraft altitude and speed. And much more.
• 11.
  Spacious cabins &plush seats Aisle or window seats for every passenger on 747 aircraft Delectable entrees accompanied by wine Exclusive check-in facility Lounge facility
• 12.
  Choice of Continentalor Indian cuisine Non-veg/ Veg. Complimentary liquor/ wine Well positioned movie screens for cinematic viewing pleasure Selection of meals Improved illumination & temperature control systems
• 14.
  Adequately Priced Inside TemperatureMore Than Outside Pathetic Cancellation You Get What You Pay Seat Pitch Very Tight Airlines From Hell Love Spice For Life Juvenile Check In Rules SpiceJet Airlines First Flight Made Delightful
• 15.
  AWARDS AND ACHIEVEMENTS India'sLow Cost Airline by Outlook Traveller (2008, 2010, 2011 & 2012) India's International Low Cost Carrier of the Year- 2012 by Travel Agents Association of India. (TAAI) India's Most Outstanding Airline LCC-Domestic Award, by Travel and Hospitality. (2012) Best LCC Website at 'World Low Cost Airlines Asia Pacific Conference', Singapore. (2010, 2011 & 2012) India's Top 100 CIO Award for customer satisfaction and business growth category. (2007, 2008, 2009, 2011 & 2012) India's best low-fare airline in a survey conducted by MaRs on behalf of Hindustan Times (Dec 2009) World Travel Market Award for multi-channel approach in distribution. (2009)
• 18.
  ACCIDENTS 7th Dec 2012,New Delhi More then 100 passengers have close to shave after Spicejet airplane loses part of its wing after hits lamp post. The aircraft , boeing 737-800 was proceeding towards runway 28/10 for takeoff at around 7.40 pm when the right wing collided with the lamp Post along the taxi way.
• 20.
  Google.Com Wikipedia.Com Aeroinside.com