CV 03.07.15

CV 03.07.15

• 1.
  CV Kim Grobler 43 DurrellWay Rolleston Christchurch 7614 03 347 1030 021 335 393 [email protected] Personal Statement I am enthusiastic,loyal,reliable and acommittedemployeewithagoodsense of humourwhointeracts well withfellow colleaguesandcustomers. By strivingforthe higheststandardpossibleIamable to take great pride inmyachievements andnew challengesprovide varietyandmotivationinthe workenvironment. A positive andsupportingenvironmentenhancesproductivity. Exceptional customerservicesare vital becauseitisimperativetoanysuccessful business. Recent Employment History 3 December2012 to present– TransfieldServices – Project Administrator Administration  Monitoringandorderingof office equipmentandstationery.  Create purchase requisitions,purchase orders,setupworkordersandWBS ElementsforProjectsin SAP.  Goods receiptingall invoicesinSAP.  Completingweeklytimesheetdataentryof wagedand salariedstaff inSAP.  Making travel andaccommodationbookingsandallowancesasrequired.  Enteringjobcards intoMaximo(Inputhistory,conditionassessmentdata,datarecordcard informationScheduledandunscheduledmaintenance faults).  Material requisitionfromclientstoresforbothmaintenance andprojects.  InvoicingandrecognitionusingTSLand Transpowerfinancial systems.  ProjectMaximo – Invoicing,equipmentmovements,commissioningplandistribution.  Loadingjobcards intoMaximo.  Closingall jobsinMaximoandupdatingthe history.  Accurate record keepingof processeddocumentsandappropriate filing.  Setup variances,one-offpaymentsandnew suppliersetups.
• 2.
  Financial  Monitoring/Reconcilingjobnumberexpenditure versusrevenue. Liaise withPayroll,AccountsPayable andAccountsReceivable.  Timelyandaccurate Manual Invoicing.  Administerinternal andexternal invoicingandclaimrelatedprocessing(Accounts Payable& AccountsReceivable) inSAP.  ProcessJournals inSAP. Team Work  AssistingotherAdministratorsandMaximoAdministratorsintheirjobtaskasrequired.  Providingadvice andadministrative supporttoteammembersandcontractorsas andwhen required.  Willinglysharinginformationwithothersinthe teamandappropriatelyescalatingissuesaswell as potential businessopportunitiesand/orareasforimprovement. Reporting  Responsible forWorkinProgressJobsReport,makingsure all WIPjobsisabove board and invoiced by month-endinSAP.  Creatingcommitmentsonthe WIPreportbefore month-endinSAP.  Updatingthe monthlyfinancial reportsaftereverymonthendinSAP. CustomerRelations  Demonstrate acommitmenttoprovidingexcellentcustomerservice,servingandsatisfyinginternal and external customers,holdingself-accountable forqualityoutcome.  Establishingandmaintainingcredibilitywiththe public,partners,customersand co-workers.  Buildingandmaintainingeffective workingrelationshipswithcustomers.  Conveyingapositive attitude wheninteractingwith customersandotherElectrical Servicesteam members.  Determiningrealisticcustomerexpectationsandneedsinordertoimprove customersatisfaction. Health & Safety Compliance  Capture informationrelatingtoHSEincidentsastheyoccur and provide reportingasrequired.  EnsuringSubcontractorinformationiscurrentandheldonfile.
• 3.
  1 June 2012to November2012 – CityCare – FacilitiesManagement Project Administrator Administration  Utilise CCLinhouse and othersoftware systemse.g.:CAM,CEM, Prontoand Blueprint,asrequired.  Accurate record keepingof processeddocumentsandappropriate filing.  Attendmeetings,update anddistribute meetingminutes.  Followapprovedsub-contractoraccreditationandinduction systemsforall new subcontractor’s and ensure annual updatingforexisting.  Create and update staff personnelfilesandon-line recordstoensure thatall employeeinformation iscurrent and accurate.  Processingof timesheetsandpreparationof payroll inputdata,asrequired.  Receivingandansweringqueriesfromcustomers.  Managing boardroom bookingsandgeneral catering.  Mail andcourierservicesasrequired.  Othergeneral administrationduties,asrequired. Financial  SupportmonthlyWorkIn Progressreportingasnecessary.  Assistthe PropertyMaintenance Managerbyprovidingprojectreportsasrequired.  Administerinternal andexternal invoicingandclaimrelatedprocessing(AccountsPayable& AccountsReceivable).  Issue purchasesfortradesand projectgoods/materials orservices.  Receiptof trade purchasesreceipts.  Dailyreconciliationof purchase receiptsandprocessforpaymentwhere required.  Invoicingof jobs - Where possible,withinmonthwhere service iscarried out.  Provide anup to date age analysisona monthlybasis,oras required.  Supportas requiredaroundstocktake andinventoryrequirementsandreporting. Work Order Management  Create workordersas requiredandassignwhere necessary.  Close outon completedworkorders.  Assisttofollowupwith contractorsand suppliersforpricinginformation.  Update relevantworkorderinformationintoCAMandCEM to ensure jobstatusandinformationis currentand accurate. ClientRelationshipManagement  Developandmaintainexcellentrelationshipswith clientsthroughpersonalcontacttoimprove contract performance andclientsatisfaction. Health & Safety Compliance  Capture informationrelatingtoHSEincidentsastheyoccur and provide reportingasrequired.  Assistinmaintainingasub-contractor,suppliersandmaterialslibrary.
• 4.
   Assisttoensure thatCityCare’sH&Spoliciesare compliedwithatall times.  MaintainCityCare’shighstandardof service delivery.  Ensure the successful implementationof approvedcompanypolicies,plansandprogrammesand timelinesare achieved.  Continuallyimprove HSE,Quality,andenvironmental standards,andthe waywe dobusiness. Quality Assurance  Where requiredassistinmaintainingthe contractoraccreditationdatabase byprovidinganynewor modified subcontractoraccreditationrelatedinformation.  Assistinthe regularreviewof subcontractorperformance andcapability.  Ensure the implementationandmaintenance of approvedcontractandcompanyQualityassurance procedures. Reason for Leaving: Changeswithinthe departmentcreatedahighworkload,workhourschanged dramaticallyfroma 40hr weektoa 65hr hour weekmostoccasionslonger,decidedtoleave asInever had time tospendwithmyfamilyandthisisveryimportantto me. 1 November2010 to 9 December2011 – ATEED (Became part of the SuperCity was Enterprise North Shore) - Office Administrationand Accounts Administration  Providing administration support to the Auckland, Tourism, Events and Economic Development team.  Provide administrationsupporttothe BusinessDevelopmentManagerasrequired.  Eventadministrationsupportasrequired.  Assistingwiththe documentationandcontinuousimprovementbusinessprocesses.  Responsible foraccurate filingof all information.  Providinggeneralcomputingassistance tothe internal Northteam.  EnteringExpense ClaimsviaFlexipurchase whenrequiredbyBusiness DevelopmentManager.  Managing updates for CRM database.  Maintainthe Eventand Workshopspage on the website.  Promote a safe and healthyworkplace byundertakingresponsibilitiesasoutlinedinAuckland Tourism,EventsandEconomicDevelopment’shealthandsafetypolicyandprocedures SAP  PurchasingCo-ordinatorforSAP.  Operational PurchaserforSAPtoassistcontracts andproject managers.  Responsible forstaff traininginall areasof SAP.  LiaisingwithERPteamat Auckland.  Council re purchasingissues,settingupnew suppliers,suppliercontracts.
• 5.
  Accounts  Enteringinvoicesinto QuickBooks. CreditNotes  Refundstocredit cards fromwebsales.  DownloadingSalesinformationfrom Website intoQuickBooks .  Debtors Workshops  Manage process for successful delivery of workshops.  Responsible for completing new client registrations for the electronic newsletter, bi-monthly magazine andsendingoutconfirmationof the registration.  Bookingthe venues,equipmentandcateringforall Workshops.  Registrationof attendeestothe Workshopsandsendingoutreminders. Reason for Leaving: HusbandmovedtoChristchurchto helprebuild the City. 8 June 2009 to 31 October2010 – Auckland Tourism, Eventsand Economic Development(Enterprise North Shore Trust) - CustomerServicesAdministrator CustomerService  Designing and following a proactive follow up programme with all clients over any interaction they have had with Auckland Tourism, Events and Economic Development Ltd.  Managing customer queries about business growth – face to face, web and phone.  Manage process for successful delivery of workshops.  Processing SAP orders.  Managing updates for CRM database.  First interface for all customer queries for Auckland, Tourism, Events and Economic Development.  Buildingapersonal knowledgeof NorthShore Citybasedbusinesses. Administration  Providingadministrationsupporttothe Auckland, Tourism, EventsandEconomicDevelopment team.  Provide administrationsupporttothe BusinessDevelopmentManager.  Maintainthe Eventand Workshopspage on the website.  Maintainingawell-stocked,relevant,attractive,tidyclientinformationdisplayarea.  Purchasingof all stationeryandrefreshmentsforthe office.  Responsible for completing new client registrations for the electronic newsletter, bi-monthly magazine andsendingoutconfirmationof the registration.  Assistingwiththe documentationand continuousimprovementbusinessprocesses.  Responsible foraccurate filingof all information.  Collectingthe postdaily.  Maintaininganeat andtidyreceptionandkitchen,dutiesincludedishes,occasionalshoppingfor supplies,rubbishandgeneral housekeeping.  Providinggeneralcomputingassistance tothe internal Northteam.  Promote a safe andhealthyworkplace byundertakingresponsibilitiesasoutlinedinAuckland Tourism,EventsandEconomicDevelopment’shealthandsafetypolicyandprocedures
• 6.
  Workshops  Bookingthe venues,equipmentandcateringforallWorkshops.  PreparingdocumentationandHandout Packsand documentationforthe differentWorkshops.  Registrationof attendeestothe Workshopsandsendingoutreminders. SAP  Performthe functionof PurchasingCo-ordinatorforSAP.  Performthe functionof Operational PurchaserforSAPtoassistcontracts and projectmanagers.  Supportwithstaff traininginall areasof SAPLiaisingwithERPteamat AucklandCouncil re purchasingissues,settingupnewsuppliers,suppliercontracts.  EnteringExpense Claimsvia Flexipurchase. Previous Employment History TEMPING ASSIGNMENTS The Knowledge Gym– Office Assistant – 3 months assignment  Providingassistance tothe MembershipManager,MarketingManager andSalesRepresentatives.  Registeringcustomersattendingthe WorkoutProgramme onthe Web.  Updatingall informationrelatingtocustomersandWorkoutProgramme onGoldmine.  Preparingall documentsandproceduresbefore the eventandafterthe event.  Orderingall stationeryforthe office.  Contactingcustomerswithregardstoupcomingevents.  Printingof all handoutsandname tags for the events.  Settingupthe registrationtable atthe event.  Typingall lettersfornewmembershipsandrenewal of memberships.  Typing all outcomes from the feedback forms onto the web and then exporting into an Excel Spreadsheet. Reason for Leaving: Tempingassignmentforthree monthsthroughManpowerServices. Softsource – Service coordinator – 2 months assignment  Loggingof all requestsforrepairsandmaintenance of computersonthe CRMsystemfrom E-mailsandtelephonecallsreceivedfromcustomers.  Coordinate all casesandbookout to the Engineers.  Diarisingthe appointmentsforthe Engineers.  Monitoringthe Entrada system,makingsure thatthe clientsare still online.  Monitoringoff line requestscomingthroughe-mails.  Loggingall callsfor warrantyrepairsforclients withHP,Toshiba,Acer,Service Plus,IBM  Followinguponall warrantyrepairsforcustomers.  Warranty checkson equipmentforcustomers.  Registercare packs forthe customers.  Followinguponall repairsandmaintenance forcustomers.  Supplyquotesonpartsfor customers.  Generate purchase ordersforparts orderedin QuickBooks.
• 7.
   Generate purchaseordersforstationeryandprinterrepairsin QuickBooks.  Create Salesordersin QuickBooks forbilling.  Create Tax Invoicesin QuickBooks.Forbilling.  Followupwithcustomerif satisfiedwithservice performed.  Close off casesinCRM once billedto customer.  Arrange for RA’sto be collectedorsentoutvia Courier  Reason for Leaving: TempingassignmentfortwomonthsthroughManpowerServices. Bosch Appliances– (SAP) CustomerServices – 2 months assignment  Processingof all ordersviatelephone, fax ore-mail ontoSAP.  Followinguponordersandchangesof orders as perclient’srequest.  Followingupondelaysof ordersfromthe warehouse.  Workingout quotesforclients.  Advisingclientsonthe differentproductssuppliedbyBosch.  Sendingoutinformationonthe productstoclients.  Answeringthe customer’senquiriesfromthe customerservicese-mailsandtelephone calls.  Printinginvoices.  Followupwithordersthroughtrack andtrace.  Bookstock ontosystem. Reason for Leaving: TempAssignmentfortwomonthsthroughDrake International,due toSAP Experience. Learning Post – Customer Services – 1 month assignment  Contactingthe careeradvisorsfroma data base of over700 schoolsandcolleges.  Information brochures were sent out to the schools and colleges was responsible for following up and finding out if the schools/colleges were interested and answered any questions that they might have had.  Followinguponeverydaystudentenquiries,weeklyfollow upsonapplicationprocess. Reason for Leaving: Tempassignmentfor5 weeksthroughKellyServices. Lusty & Blundell- Receptionist  Answeringof all incomingcallsandtransferringtorelevantperson.  Openingof mail.  Sort out chequesforbanking.  Updatingtheirdatabase.  Postingof all statements. Reason for Leaving: TempassignmentthroughKellyServices.
• 8.
  April 2008 to20 June 2008 – Edukids Albany Administrator  Loadingchildren’sdetailsontoAPTsystem.  UpdatingAPT systemona dailybasis.  Invoicingclientsonaweekly basis.  HandlingPettyCash.  BankingandtakingEftpospayments.  Responsible fortypingof all correspondence.  Followinguponoutstandingaccounts.  Fillinginattendance registersforchildrenandstaff membersona dailybasis.  Orderingof stationeryand supplies.  Answeringall callscomingintothe Centeranddealingwithqueries.  Providingadministrative supporttothe Manager and teachersatthe centre. Reason for leaving: There was notenoughadminworkfor a full day,wasbeenutilisedasa childminder on the floorto make up numberseverydayandtheywantedtomake the positionparttime,soI decidedtolookforsome tempwork. March 2008 – Temping for KellyServices Salvation Army Home Care Administration  Updatingfilesandcodingfilesoncomputersystem.  Checkingandconfirmingcare workertimesheetsare correct.  Arrangingcare workersforclientsandchangingbookings.  Dealingwithtelephonequeriesfromclientsandcare workers. Reason for Leaving: Was onlya tempassignmentthroughKellyServicesandwasstartingmy permanentpositionwithEdukids. PERMANENT POSITION 1 September1998 – 29 June 2007 – City of Cape Town - Secretary to Manager: Radio Services Secretarial functions  Performing secretarial functions such as typing, report writing, e-mails, telephone and maintenance of diaryforthe Manager: RadioServices.  Responsible forthe co-ordinationandprovisionof AgendasandMinutesof meetings.  Arrangementof meetings,bookingof venuesandarrangingcateringat meetings.  Rerouting queries to other department for information to be gathered and sent to the Manager: RadioServices.  Arrangingflightdetails,hotelaccommodationandtransportforconferences.  Takingand conveyingmessages  Checkfor errors,use of language andneatness
• 9.
   Collating informationand/ or conducting investigations to establish facts for inclusion into responsestointernal/externalcommunications(e-mails,letters).  Generatingequipmentandmaintenance reportsforuse byline management.  Co-ordinating stand-by schedules and rosters specifying the allocation of personnel to support uninterruptedfunctionalityof customerservicecentres.  Attending meetings, recording discussions and, preparing and circulating minutes to Radio Services personnel outliningagreedstepsandactions.  Co-ordinatingandcontrollingthe filingsystem, stationery,refreshmentsandcleaningmaterials. Aircon Maintenance and Repairs  Receive requestforairconrepair/maintenance telephonically,bye-mailorfax.  Processingof purchase orderforcall out fee forcontractor.  Followinguponcall outs.  Create purchase orderfor repairs/maintenance done onaircon’s.  Processinvoicesthroughforpayment.  Processpurchase ordersfornewprojectsandaircon’s.  Leasingwithcustomerandcontractors throughprocessof job. Human ResourcesFunctions  Providesaliaisingrole withCorporateHumanResources.  Advisingstaff onpersonnel matterse.g.conditionsof service,leave andsickleave proceduresetc.  Maintaining and updating personnel information with respect to changes in employment/personal status and attending to the safekeeping of personnel records/files in accordance with approved recordkeepingsystems.  Maintainingregistersandrecordsassociatedwiththe RadioServicesstaff establishment.  Co-ordinating of all processes related to training and development of the Radio Services staff (includingcollationof Workplace SkillsPlan).  Co-ordinatingandcontrollingHumanResourcesformsforLeave,Toil,StandbyandAllowances.  Co-ordinatescounselingsessions,disciplinaryhearings,grievancesforRadioServices.  Processingof appointmentandterminationformsforstaff.  Assessing training and developmental needs and forwarding motivations to support personnel needs and requirements to the line manager for consolidation into management planning reports and approval. Procedures,Controlsand Reports  Updatingworkin progressinformation/dataonspecificapplications/systemse.g.SAP.  Capturing and extracting information on the SAP system e.g. labour and maintenance history, equipmentrecords,etc.  Updating relevant SAP maintenance practices and procedures within Radio Services e.g. maintenance capturing,labourcosting,etc.  Updating Radio Services policies and procedures, practices and procedure manuals within Radio Servicese.g.Radiocommunicationspolicyetc.  Checking and validating information recorded and received on the SAP System pertaining to specific operational activities against field reports, job cards and other instructional based documentation.
• 10.
   Investigating andcollating information to support resolution of order queries received from contractors and proceeding with specific steps to facilitate agreement on outcome (credit notes, abatementof account).  Preparing and extracting qualitative and quantitative reports for submission to the line manager detailingthe statusof RadioServices.  Extracting and monitoring specific reports to facilitate analysis and follow up on incorrect processesandtransactionse.g.SAP Supervisionand Control  Providing guidance to admin personnel on administrative system application and information recording/updatingprocedures.  Resolving conflicts and addressing deviations in performance levels from agreed standards through the application of specific human resources procedures regulating working conditions, job design and responsibilitylevels. Reason for Leaving: FamilyImmigratedtoNew Zealand. 9 March 1998 to 31 August 1998 – Temping Positions Tygerberg Municipality– Typist/Clerk Telkom– Secretary Barkema Associates– Receptionist S.B.H. Cotton Mills– Receptionist SeefEstates – Receptionist Numill Marketing– Receptionist ForgeweldStainless – Secretary/Receptionist WellaS.A.– Receptionist 23 June 1997 to 5 March 1998 – Mazor Engineeringcc Receptionist  Typingof all correspondence (LettersandTenders)  AnsweringSwitchboard,makingappointmentsandscreeningcalls.  Openingmail andcontrol all incomingfaxes.  CreatingInvoices,Purchase OrdersandStatements. Reason for Leaving: Wantedto bettermyself andtrysome tempworkto findthe rightpositionforme.
• 11.
  24 April 1995to 4 April 1997 – UnitInspection(Pty) Ltd Secretary to Branch Manager  Typingof all letters,reportsandquotations.  Answeringtelephone andmaking appointments.  HandlingPettyCash,timesheets/WorkRecords.  Creatinginvoices,purchaseordersandcreditnotes.  FollowuponDebtors.  I was incharge of the Techniciansinthe office.  The Manager of the Branch was more on the road than in the office and often had to rely on me to run the Branch.  I had a lotof responsibilitiesandoftenhadtouse my owninitiative. Reason for Leaving:Positionbecame redundant. Technical Knowledge Tygerberg College (NorthlinkCollege) –National N-Diploma:SecretarialManagementAssistant – 1999/2000 Subjects: ComputerPractice N4,Office Practice N4,CommunicationN4,InformationProcessingN4, ComputerPractice N5,InformationProcessingN5,Office Practice N5,CommunicationN5,Information ProcessingN6,ComputerPractice N6,PublicRelationsN5andOffice Practice N6. Courses:WordPerfect5.1, MS-Word,Excel,SAP,Pronto,CAMand CRM.
• 12.
  References TransfieldServices HelenWightwick 021735 546 (NolongerworkingatTransfield Services) WestlandMilkProducts JohanKlopper 027 644 1571 AucklandTourism, Eventsand NgaioMerrick 09 354 0060 EconomicDevelopmentLtd [email protected] 021 741 742 027 241 1315 ChrisLock [email protected] 09 354 0053 027 234 9201 Marina Humberstone [email protected] 09 354 0059 The Knowledge Gym Debbie Steenson 09 479 4865 [email protected] 021 492 222 ManpowerNZ Michele Alloway-Gray 09 414 1440 [email protected] 027 2248 999 KellyServicesNZ JanetMacGregor 09 475 0105 Cityof Cape Town Mr Conradvan Heerden +27 83 627 2426 [email protected] Mr ThomasBosman +27 21 957-4701 [email protected] Mr DerekAlexander +27 21 957-4703 Mr JohnAnderson +27 21 957-4702