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CX-E Datasheet (2014)
- 1. UNIFIED COMMUNICATIONS YOURWAY Do you have multiple vendors - Avaya® , Cisco® , Microsoft® - all working together and playing an important role? Is the private, hybrid or public cloud in your future? Would you like it all to work together for a powerful, UC solution? There is one solution that offers it all. Welcome to AVST. Welcome to interoperability. AVST’s CX-E is the industry’s most interoperable UC platform on the market because it works with what you already have. Now, your existing call control solutions, email systems, mobile devices, presence engines and data infrastructure can all work in harmony. No other UC platform offers a higher level of interoperability. CX-E allows you to make the most of your existing and future UC infrastructure – it’s UC your way. TAKE UC TO THE NEXT LEVEL - BUILT ON 30 YEARS OF INNOVATION The sky’s the limit when it comes to UC – interoperability is a critical first step but there’s so much more. First introduced three decades ago, CX-E delivers best of breed UC applications including: unified messaging; speech recognition; context-aware personal assistant; mobile client for iPhone® and Android™ ; automated attendant; call processing; voicemail; fax; notification and other business process capabilities. When it all comes together, you’ve got cutting edge UC applications delivered on the most interoperable UC platform in the industry. With over 15 million users worldwide, AVST is transforming enterprise productivity across the private, hybrid and public cloud. Industry’s Most Interoperable Unified Communications Platform UNIFYING COMMUNICATIONS ACROSS ANY MULTI-VENDOR UC LANDSCAPE Public Cloud Hybrid Cloud Private Cloud Your Connection to the Cloud
- 2. Applied Voice &Speech Technologies, Inc. 27042 Towne Centre Drive, Suite 200 • Foothill Ranch, California 92610-2810 Phone: (949) 699-2300 Toll free: (866) 368-0400 Fax: (949) 699-2301 Website: www.avst.com E-mail: [email protected] © 2014 Applied Voice & Speech Technologies, Inc. (AVST). No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, adapted, or translated into any language in any form by any means without the written permission of AVST. Trademarks, service marks, products names, company names or logos of AVST are protected by trademark and other laws of the United States, as well as international conventions and the laws of other countries. Other such properties that are not owned by AVST may not be used without the express permission from their owners. January 2014. • iPhone and Android Native Client • Segments Personal and Professional Workflows • Secure Access to Corporate Data • Call Screening of Incoming Calls • Contact Management and Dialing • View and Manage Voicemails • Settings Management Mobile Client • Out-of-Box Call Notification Services • Communicates Pre-Recorded Announcements • Customized Announcements (Dates, Numbers, Monetary Amount, Names) • Campaign Results Reporting NotifyXpress® • Supports over 400 Traditional TDM, IP-PBX, Centrex and IP Centrex Integrations • Supports Multiple Protocols Including SIP, SMDI, Digital Station Emulation, QSIG, CAS • Simultaneously Integrates with up to 10 Integrations on a Single System • Intelligent Gateway for Microsoft Lync® /OCS Telephony Interoperability • Federated Presence to Calendar Including Microsoft® Exchange, Office 365 and Google Calendar • Federated Presence to Microsoft Lync • Federated Identity: WebPhoneManager Supports Single Sign-On using SAML with Microsoft Active Directory Federated Presence and Identity • Delivers UM to Multiple Email Systems both Premise-based and Public Cloud • Flexible UM Storage Model Options Email Interoperability • Delivers Automatic Information Access and Delivery • Ability to Deliver Automatic Notification Based Upon Information • Utilizes Web Services to Embed Communications into Enterprise Business Applications, for example, Click-to-Call, Availability Status, and Message Access via a Web Portal Business Application and Database Interoperability • UCConnect .NET Open Development Framework for Business Process Enablement • Information Access and Delivery 24x7 • Custom IVR Menus to Front End an Enterprise Contact Center • Informal Contact Center Productivity Tools UCConnect® • Web Services (SOAP/XML) for Integration into Web Portals, Directories and Applications • Message Access from a Web Portal, Availability Status, and Click-to-Call Web Services • Federated Presence to Calendar Including Microsoft® Exchange, Office 365™ and Google • Federated Presence to Microsoft Lync® • Location-Based Serivces: Geofencing and Wi-Fi Federated Presence • “Call John Smith”,“Get new voice messages”, “Get new email”, “Get my calendar for today”, “Accept meeting request”, “Schedule a meeting”, “Change my availability to mobile” Speech-Enabled Personal Assistant • Accept Call • Reject Call • Acknowledge the Caller with a Quick Message • Call Divert or Redirect (Prior to Answering) • Accept and Record the Call • Whisper Call Waiting Call Screening on Any Device • Deliver UM to Multiple Email Systems (Premise and Public Cloud) Including Microsoft Outlook, Office 365, Lotus® Notes® , Google™ Gmail™ , Novell® GroupWise® and IMAP 4 Complaint Email • Integrates Email, Voicemail and Fax into a Single View • Access via Mobile Device, Email Client, Web Interface, Speech or DTMF Telephone • Flexible UM Storage Models to Meet Security and Compliance Needs: Server, Client, Secure and Simplified UM • Voicemail-to-Text (3rd party service) • Text-to-Speech • Localized Desktop Clients: US English, US Spanish, Danish, Dutch, Finnish, French, German, Italian, Norwegian and Swedish Unified Messaging (UM) • US English, US Spanish, Canadian French, UK English and Australian English Multi-Lingual Personal Assistant • Full Set of Voicemail, Call Processing and Automated Attendant Features Developed Over Three Decades • Alternate Telephone User Interfaces (TUI) – Octel® Aria® , Octel Serenade® (VMX), Mitel® NuPoint with Centigram Interface, Avaya® INTUITY™ AUDIX® , Nortel® Meridian Mail, Adomo, AVST Kinesis and Repartee® • Interactive Voice Response (IVR) • Speech and DTMF Automated Attendant • Message Notification • Multi-language Support – US English, US Spanish, Brazilian Portuguese, Canadian French, UK English, Danish, Dutch, European French, European Portuguese, European Spanish, Finnish, German, Italian, Norwegian, Russian, Swedish, Arabic, Australian English, Japanese, Cantonese and Mandarin Voicemail, Call Processing and Automated Attendant • Survivability Achieved Using Call Servers at Multiple Locations • High Availability, Fully-synchronized Uninterrupted Hot Standby System Server and Port Distributions Across Multiple Call Servers • Disaster Recovery, Fully-synchronized Warm Standby System Server • Redundant Server Components • Built-in System Reliability Business Continuity and Disaster Recovery • Single Administration Interface for Voice, Speech, Unified Messaging, and Fax • Web-based Mobile Administrative Client • Global User Administration • Supports Popular Single Point of Administration Tools • Networking (AMIS, VPIM, Avaya Message Networking Server Support) • SNMP Support • Active Directory MMC Snap In • User Initiated Password Reset • Message Archiving, Retention Policy, Discovery, and Disposal (3rd party application required) • Virtualization - Certified with VMware® vSphere™ • Migration Wizards for Kinesis and Repartee® for Windows Administration • 4 to 500 Ports on Multiple Servers, Network for Larger Capacity • Up to 3 System Servers and up to 20 Call Servers • Each Call Server Supports up to 3 Separate Telephony Integrations, Maximum of 10 Telephony Integration Types • Maximum 40,000 Users CX-E Multiple Servers • 4 to 144 Ports on a Single Server (without Speech Resources). Network for Larger Capacity • Up to 96 Ports on a Single Server (with Speech Resources). Network for Larger Capacity • System Server and Call Server on a Single Server • Supports up to 3 Separate Telephony Integrations • Maximum 7,500 Users CX-E Single Server Server: • Microsoft Exchange 2013, 2010, 2007, 2003 • Microsoft Office 365 • IBM Lotus Notes/Domino R8.5, R8.0, R7.0 • Google Gmail, Novell GroupWise, Mirapoint Email Server, and any IMAP4 compliant Email System Client: • Microsoft Outlook 2013, 2010, 2007, 2003, XP • IBM Lotus Notes R8.5, R8.0, R7.0 Email Access Server: • Microsoft Windows® Server 2008 R2 (64-bit) • Microsoft Windows Server 2003 (32-bit) Client: • Windows 8 (32-bit & 64-bit) • Windows 7 Professional (32-bit & 64-bit) • Windows Vista™ Business (32-bit) • Windows XP Professional (32-bit) Operating System • Up to 1,024 Fax Channels RightFax® • Up to 48 Ports NotifyXpress® • Fax over IP • Unified Messaging with the Ability to Electronically Receive, Send and Manage Voice, Fax and Email • Automated Attendant Fax Library • Provides a Single Number for both Voice and Fax Fax Features: Unified Communications Solutions UC-Mobile UC-Voice UC-Business Process UC-Interoperability Technical Specifications