Cynthia Perez Resume 2016

Cynthia Perez Resume 2016

• 1.
  CYNTHIA PEREZ 219 PearlSt. Apt 3 Somerville, MA [email protected] (857) 237-7722 SKILLS  Software skills: Yardi, advanced MS Office Suite (Word, Excel, Power point, Outlook, Access,One Note)  Bilingual: Fluent in Spanish  Excellent customer service and people skills  Detail and task oriented EXPERIENCE Tufts Health Plan,Watertown,Ma MemberService Representative/Temp January 2016 - May 2016  Handled a high volume of inbound calls in a call center setting  Data entry of member changes to personal information  Assisted members with appeals and grievances  Worked to coordinate MCO member services  Other duties as assigned Demandware,Burlington,Ma Receptionist/Temp October,16 2015 - November,22015  Greeted visitors and employees while offering assistance in any inquiries they had  Logged visitors and loaner badge usage in an excel spread sheet  Set-up catered breakfast and lunches for executive meetings  Replenished kitchen items as needed  Received and shipped Fed ex packages  Maintained over cleanliness of the lobby, kitchen, and reception area Pcg Consulting, Boston, Ma Temp  Createdemployee foldersfortheirAPexpensereportsof their pastfiscal year  Transferredfilesfromfile cabinetstolabeledboxes  Entereddata inexcel spreadsheetto signifycontentsinboxes  FiledcurrentAPexpensereportsinappropriate file cabinets Symantec, Cambridge, MA Receptionist/Temp June 2015 - August 2015  Welcomed visitors by greeting them, in person or on the telephone; answered inquiries.  Directed visitors by maintaining employee and department directories; giving instructions.  Maintained security by following procedures; monitoring logbook; issuing visitor badges.  Maintained telecommunication system by following manufacturer's instructions for house phone  Maintained safe and clean reception area by complying with procedures, rules, and regulations.  Received and distributed packages and office mail  Contributed to team effort by completing administrative duties as needed.
• 2.
  CYNTHIA PEREZ Winn Residential,Roxbury, MA Administrative Assistant Intern September 2014 – May 2015  Served as the liaison for residents, vendors, and property managers  Oversaw reception area,including greeting tenants and contractors,collecting rent checks, answering multi-line phone, and responding to in-person requests  Established and maintained a file system to keep track of apartment applications  Created work orders through Yardi and expedited them to property maintenance crew  Assisted vendors, including HVAC and exterminators, in accessing properties  Responsible for administrative duties including data entry and sending mass mailings At Your Service, Boston,MA Catering Server October 2013 – September 2014  Responsible for setting up and breaking down before and after events including weddings  Assisted guests with special requests and ensured their experience was pleasant  Served hors d’oeuvres and beverages  Maintained cleanliness and upscale appearance of venue, including clearing dishes and polishing silverware glassware  Replenished station stock as needed EDUCATION St. Mary’s Women and Children Center 2014 Professional and career training in administration for women Roslindale City Roots 2002 GED