The document discusses cytokines and chemokines. It defines them, classifies them into six families, and describes their general properties and functions. The six families are: interleukin 1, hematopoietin/class 1, interferon/class 2, chemokine, tumor necrosis factor, and interleukin 17 families. Cytokines have pleiotropic, redundant, synergistic, antagonistic, and cascade induction effects. They are important in innate and adaptive immunity.