Datasheet_Fraud_Detection_System

Datasheet_Fraud_Detection_System

• 1.
  Detect and StopFraud In Your Call Centers Pindrop Security’s Fraud Detection System (FDS) identifies call spoofing and other attempts to defraud financial institutions by providing a highly accurate call risk score. It verifies location and call type and matches it against Caller ID or ANI data to identify spoofing. It also creates a unique fingerprint for the caller and compares the fingerprint to our database of known fraud rings and repeat fraudsters regardless of the real or spoofed number they are using. What Does FDS Provide? • Call analysis technology that can determine the actual location and device type used by a caller and compare it to Caller ID or ANI information to determine spoofing and fraud. • Unique acoustic fingerprint that allows you to match the caller to other fraud attempts and examine their fraud history. • Non-intrusive validation of customers through transparent location and device type verification. How Do Financial Institutions Use FDS? With Caller-ID and ANI completely compromised, there has been no technological solution to detect deception in phone calls. The problem has been solely addressed by knowledge- based authentication practices, making the call center the last line of defense against fraud. FDS is used by call centers, fraud investigation and incident response teams to evaluate callers as part of their anti-fraud and transaction approval processes. FDS allows financial institutions to more easily authenticate their customers and other callers while improving their detection and prevention of fraud. FRAUD DETECTION SYSTEM High-confidence risk scoring for every caller based on location and call type Detect 80% + of inbound fraud calls on the first call well before approving and carrying out transactions Track fraudsters and correlate across many spoofed numbers and targeted institutions Identify Fradulant Callers Prevent Fraud Transactions Actionable, Accurate Fraud Intelligence DATA SHEET * Pindrop Security’s CallDNATM report provides critical actionable information about the call or number PINDROPSECURITY.COM | 404.721.3767
• 2.
  “FDS allows financialinstitutions to more easily authenticate their customers and other callers while improving their detection and prevention of fraud.” Acoustic Fingerprint™ Call Analysis How Do Financial Institutions Use FDS? With Caller-ID and ANI completely compromised, there has been no technological solution to detect deception in phone calls. The problem has been solely addressed by knowledge- based authentication practices, making the call center the last line of defense against fraud. FDS is used by call centers, fraud investigation and incident response teams to evaluate callers as part of their anti-fraud and transaction approval processes. FDS allows financial institutions to more easily authenticate their customers and other callers while improving their detection and prevention of fraud. Pindropsecurity.com | 404.721.3767 DATA SHEET Pindrop Security’s acoustic fingerprint technology examines over 140 different audio “features” of each call. It can identify the caller location and device type as well as provide a unique fingerprint to identify and track fraudsters and to authenticate legitimate users and customers.
• 3.
  Identify Fraudsters andAuthenticate Customers Pindrop’s Fraud Detection System is based on audio analysis technology. Every call is broken down and analyzed for over 140 (and growing) characteristics to form a unique “fingerprint” for the call. With over 90% accuracy, FDS is able to determine the location of the caller and the type of device being used to originate the call (VoIP, Cell, Land) – even the provider for VoIP calls (Skype, etc.). While this information alone is enough to determine fraud, we go further by then matching the fingerprint to our database of fraud rings and repeat fraudsters. Typically, a fraudster will have a large number of phone numbers and will have targeted many institutions. This information is made available through the FDS as well, to assist fraud and incident response teams. How Do I Deploy the Fraud Detection System? FDS is deployed in your environment as a 1U appliance. It connects to your call recording store. FDS needs approximately 15 seconds of audio to analyze and match a call. Product Features • Web-based interface • Alerting via email and SNMP • Administrator and User management DATA SHEET PINDROPSECURITY.COM | 404.721.3767
• 4.
  Product Components Inbound CallMonitoring The Fraud Detection System can be used to monitor inbound calls in a variety of ways. The easiest and most common method is monitoring recorded calls. This allows FDS to provide fraud scores to fraud teams with minutes of call completion, well before a critical transaction can occur, all while seamlessly and easily integrating with financial institutions current environments. Inbound Call Monitoring FDS provides and easy-to-use interface which allows extensive analysis of overall phone fraud in your environment including: • Volume and intensity of attacks and attackers • Key indicators of attacks • User, administrator, and organization specific configurations and access • Review support tickets and feature requests For more information on Pindrop Solutions, please contact us at: 404-721-DROP (3767) info@pindropsecurity. com DATA SHEET PINDROPSECURITY.COM | 404.721.3767