Death, Taxes & Internet Outages
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This document discusses the inevitability of internet and technology outages and provides tips for planning ahead. It begins with a case study about the author's experience with an airport outage where their phone, SMS, and public WiFi were unavailable. They were forced to set up a new email account to communicate. The document then outlines three phases of increasing personal technology use and dependency: 1) internet, TV, and apps at home, 2) syncing of personal data and apps across devices, and 3) the rise of "smart" devices. It identifies common causes of outages like device failure, app issues, internet problems, and user error. The author advocates educating users on limitations, planning for contingencies by doubling up
Death, Taxes & Internet Outages
- 1. Where ITs@! Philip Anthony/Co-Operative Systems
- 2. “Death, Taxes & Internet Outages” Aim - A realistic, existenti alist non- paranoid relationship with technology
- 3. No 3g Internet Case Study : Airport Meltdown Cant Phone or SMS No Public WiFi The fix? – blag into a lounge set up yet another hotmail account, sigh … The outcome ?
- 4. „Well How Did I Get Here?..
- 5. Phase II – Bringing it all back home Internet Digital TV TIVO (BT Vision) Home Cinema + Apps Wireless Keyboard & Mouse Internet Radio DAS
- 6. Phase II – Bringing it all back home = Personal Data Center you cant just come round & watch TV
- 7. • Full Outlook & Live.com + Adobe & MsOffice • Trains & Buses & Boris Bikes & TFL • SatNav, Maps, Local Scout, Weather • BBC & Times • Bing, Google, YouTube, Wikipedia • Facebook, Linked in • Amazon, e-bay, Tesco, British Airways, • Games – Angry birds • + And there is a Phone & Txt Lovin the „apps‟… Phase III - Real Smart How many serious smart users in the house?
- 8. Phase III – Acts of Faith.. Any others ‘early adopters’ done this yet?
- 9. Man in Control of his Universe User centric computing
- 10. What can possibly go wrong? Who is responsible? Who is accountable?
- 11. Issues & Causes of Outages What happens: • Device Failure • App Failure • Internet Outage Causes: ICT industry- rush to market Lack of planning User error – unplugging, not charging, not understanding Lack of responsibility and accountability Usage beyond design parameters
- 12. X - Multiple Points for Failure X X X X X X X X X X X
- 13. Plan Ahead – For users.. eg- For travel Educate on Limitations eg ADSL SLAs @ home Educate on Complexity Double Up • Internet • Devices • Apps • Infrastructure • DB replication • Mail archiving Avoiding Outages – IT People “I cant get email…” DR planning = Risk & Cost
- 14. Avoiding Outages II – Personal Planning - Communication • Bjorn Communicator • Mail me • [email protected] & [email protected] • Txt me • Call me • Office (all) • Mobile (key contacts) • Home (F&F&Core)
- 15. Avoiding Outages III – Personal Planning - Information Access • Ben Informed: • Database/Office Info • Office PC, Laptop, Telly, Phone • Internet/Apps • Phone, Office PC, Telly, Laptop Think ahead on where you will be….
- 16. „Down n out „– Being Realistic • 99% up time = offline 3.5 days per year • 99.9 = offline almost 9 hours per year • 99.99 = approx 1 hour per year • Most organisations, services will have an outage each year • Many outage recoveries can not be rehearsed • Home & Smart phones are more vulnerable than office services • Have a plan B & C
- 17. The Opportunity…
- 18. Death, Taxes, Internet Outages
- 19. Thank You Philip Anthony/Co-Operative Systems Mail me - [email protected]
Editor's Notes
- #3: Want to show how as individuals we need to manage our way round IT in a less than perfect world ANDHow IT is increasingly revolving around us as individuals instead of the organisation
- #5: Then eureka a game changing moment
- #6: Note the 5 remotes
- #7: One day clever devices that sort them selves out on a universal connection and we just talk to them - ? Yes or no?
- #15: The Silent Office - who has that ?
- #18: Do this and get at least 10% more out of your life or your money back