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Deepak Patwal resume1
- 1. Deepak Patwal Phone: +919560627157 Email:[email protected] Experience in a Nutshell • 3+ years of experience in Information Technology on different -2 environments. • Currently working with HCL Technologies ltd as a Senior Analyst. • Support and implementation of Citrix Infrastructure • Hands on exposure on Citrix Presentation server 4.0, 4.5, XenApp 5.0 & 6.5, Xen Desktop 5.5 & 7.5, Provisioning Services (PVS) 5.6 & 7.1. • Exposure in managing Citrix NetScaler. • Understanding the Business requirements, suggesting the improvements and implementing the solutions as per design. • Responsibilities included managing all the Citrix Farms in the project. Providing guidance & help to the associates on call. • Resolving and troubleshooting all Citrix servers and application issues escalated by Technical Support Manager (L1/L2/L2+). • Experience in the IT infrastructure Support; worked in various applications like Windows Server Administration, Citrix Environment, Remote Monitoring and Management. • Hands-on experience in Thin Clients like IGEL Thin Client & WYSE Thin Client • Studying process, procedures, identifying areas of improvement and implementing the same • Change management and maintenance procedures
- 2. Technology Skill-Set Expertise CitrixPresentation Server PS 4.5, XenApp 5.0, XenApp 6.5, VDI, Xen Desktop 5.5 & 7.5, Provisioning Services (PVS) 5.6 & 7.1, Citrix StoreFront, Access GateWay. Experience Citrix XenApp 6.5, Citrix NetScaler, Windows Server Administrator Exposure XenApp, Exchange, AD, Configuring of DNS and DHCP. Experience Profile: IT Infrastructure Global Delivery / Citrix Infrastructure – (Support, and Enhancement) Duration: Sept-13- Till Now Company Name: HCL Technologies Pvt Ltd Designation: Senior Analyst Roles and responsibilities are as follows: • Proficient in understanding client requirements. • Strong analytical skills that enable problem solving ability using advanced analytical tools and techniques. • Well versed with the following applications: Citrix XenApp product, Edge Sight, Storefront. • Sound knowledge of Citrix resource manager, load manager and printer management. • Adding and removing Citrix servers into farms. Also handling windows servers build, rebuild and retirement. • Citrix database management and configuration. • Managing Citrix escalations. • Installation and issue handling for Citrix and RDS licensing. • Managing installation of new applications on Citrix Presentation server boxes. • Managing Citrix Farm related issues, implementing new changes and making improvements. • Application Publishing, configuring Presentation Servers, configuring. • Handling issues related to Servers.
- 3. • Conducting Citrixtraining for XenApp 6.5. • Passionate about learning and upgrading new technologies in the relevant domain like NetScaler, Citrix migration and transformation tasks, L3 level situations/issues and how to handle them. • Excellent decision making skills with a positive outlook. • Good communication, presentation, logical & analytical skills with teamwork spirit & multi-tasking ability. IT Infrastructure Delivery / Citrix Infrastructure – (Support) Duration Dec 2015 – Till Now Customer Name: Outokumpu Company Description: Outokumpu: A global leader in stainless steel with cold-rolling capacity of 2.4 million tonnes. It creates advanced materials that are efficient, long lasting and recyclable – helping to build a world that lasts forever. Currently, I am involved in managing Citrix, Terminal and Windows Servers 2003, 2008, 2012 Environment. As a part of the Citrix/ Windows Support Team that provided support to issues related to Citrix, Servers, and Printers issue as well, implementing the changes, suggesting the improvements and handling issues of the customers. Designation: Senior Analyst Carried out the following activities: • Update, maintain & monitor Citrix Presentation Server PS 4.5, XenApp 5.0, XenApp 6.5, VDI, Xen Desktop 5.5 & 7.5, Provisioning Services(PVS) 5.6 & 7.1, Citrix StoreFront, Access GateWay. • Handling Incidents and Work Orders raised by users. • Perform 24x7 on-call responsibilities during scheduled periods • Managing installation of new applications on Citrix Presentation server boxes. • Managing Citrix Farm related issues, implementing new changes and making improvements. • Application Publishing, configuring Servers. • Handling issues related to Servers. • Migration of all the printers in the Citrix Session Printing environment. • Documenting the changes.
- 4. • Configuring andmanaging Active Directory User and Groups. • Managing DNS, WINS server for client’s name resolution. • Configuring DHCP server for assigning IP address automatically to clients. • Documenting the changes and implementations in the environment and also sharing it with the other team members. • Performing the knowledge sharing by acquiring and transferring knowledge. IT Infrastructure Delivery / Citrix Infrastructure – (Support and Enhancement) Duration Sept 2013 - Nov-2015 Customer Name: United Paper Mill (UPM) Project Description: United Paper Mill (UPM)-The Bio fore Company: UPM leads the integration of bio and forest industries into a new, sustainable and innovation-driven future. Size of the team: 6 people, where my responsibility was to manage Citrix, Terminal and Windows Servers 2003, 2008 Environment. As a part of the Citrix/ Windows Support Team that provided support to issues related to Citrix, Servers, and Printers issue as well, implementing the changes, suggesting the improvements and handling issues of the customers. Role Description: Senior Analyst Carried out the following activities: • Maintain & monitor XenApp 5.0, XenApp 6.5. Making sure they are up-to-date with latest rollup hot fix and service packs. • L1 support of Citrix Technologies. • Managing Citrix Farm related issues. • Application Publishing, configuring Servers. • Implementation and Escalation support of Microsoft Windows Platform. • Handling Incidents and Work Orders raised by users. • Working on Microsoft Windows Servers. • Active Directory, DNS, DHCP, Site and Services. • Managing Group Policies. • Working on Microsoft Terminal server.
- 5. Academic and ProfessionalDossier: Educational Background: B. Tech. (Computer Science) from Amrapali Group of Institutes with 70% XII standard from Greenway Modern School in 2008 with 68% X standard from Greenway Modern School in 2006 with 81% Professional Trainings and Seminars include: Personal information Full name Deepak Patwal Father’s name Dinesh Patwal Date Of Birth 3rd October, 1990 Gender Male Marital Status Unmarried Nationality Indian Language Hindi, English Passport Valid till 2023 Completed Level 2 training in Xen App 6.5 environment in HCL Technologies Ltd. Participated in Ethical Hacking workshop conducted by ROBOTECH LABS. Training in software development from T J Soft Dream Works Pvt Ltd.(Duration: 1 month).
- 6. Academic and ProfessionalDossier: Educational Background: B. Tech. (Computer Science) from Amrapali Group of Institutes with 70% XII standard from Greenway Modern School in 2008 with 68% X standard from Greenway Modern School in 2006 with 81% Professional Trainings and Seminars include: Personal information Full name Deepak Patwal Father’s name Dinesh Patwal Date Of Birth 3rd October, 1990 Gender Male Marital Status Unmarried Nationality Indian Language Hindi, English Passport Valid till 2023 Completed Level 2 training in Xen App 6.5 environment in HCL Technologies Ltd. Participated in Ethical Hacking workshop conducted by ROBOTECH LABS. Training in software development from T J Soft Dream Works Pvt Ltd.(Duration: 1 month).