Credit Management Services
Bastian De Preter - Manager
Sabrina Valotto – Senior Consultant
Order To Cash
Great Untapped Potential
Our Expertise
Our vision is to be the
standard of excellence,
providing consistently
superior services that
differentiate us in the
marketplace.
We deliver multidisciplinary
services to respond to the
individual needs of our
clients.
Audit &
Enterprise Risk
Services
Accountancy
Tax & Legal
Services
Consulting
Financial
Advisory
Services
Audit &
Enterprise Risk
Services
Accountancy
Tax & Legal
Services
Consulting
Financial
Advisory
Services
Services supporting the Order-To-Cash process
• Introduction
• Order To Cash statistics
• Fast track to Order to Cash Improvement
• Automating administrative tasks
• E-invoicing
• Automated accounts receivables
• Credit Policy
• Automated dispute management
• The right tools for faster Order to Cash
Contents
Order To Cash statistics
Fast track to Order To Cash improvement
Automating administrative tasks
Helps streamline your processes and remove
non-value added steps
Automated Accounts Receivables
Allows for centralized AR information eliminating
time consuming tasks
Credit Policy
Designed to optimize your resources, reduce
credit risk, and improve overall cash flow
E-invoicing
Speeds up the process leading to lower DSO &
customer satisfaction
Automated Dispute Management
Allows for faster dispute resolution, leading to
better customer satisfaction
WORKING
CAPITAL
Automating
administrative
tasks
Sending
Electronic
invoices
Automated
Accounts
Receivables
Re-evaluating
Credit Policies
Automated
Dispute
Management
Automating administrative tasks
• Helps streamline your processes and remove
non-value added steps
• Quality: Repetitive tasks are prone to error
• Frees up your workforce
• Speed
E-invoicing
• Cost Savings
• Shorten Days Until Payment
• links the internal processes of enterprises to the
payment systems
• Single Euro Payment Area (SEPA) offers an
ideal launching pad
Automated Accounts Receivables
• Consistent processing rules
• Flexible, automated task routing
• Ready access to information for reporting and
analysis
• Visibility of transaction status
Credit Policy
• Maintain good cash flow
• Reduce risk of bad debt
• Team approach – Liaise with sales operations
• Profitable and healthy customer portfolio
Automated Dispute Management
• Speeds up dispute resolution and collections
• Advanced workflows
• Identify recurring issues
• Provides queue prioritization
• Higher customer satisfaction
• Account & Contact Management
• Actions & Communication Management
• E-mail archiving
• Advanced insights & Reporting
• Credit Management automation
• Global Credit & Collection capabilities
• Order/Shipment blocks
• Dispute Management
• …
Looking to speed up the OTC process? Here are two must-haves!
The right tools for Order To Cash
OTC
SOFTWARE
• Standard Procedures
• Quoting & Order Management
• Manufacturing & Logistics Management
• Measuring of KPIs
• Electronic document Management
• Up-to-date & centralized data
• …
ERP SYSTEM
Conclusion: Order To Cash
WORKING
CAPITAL
identify red flags
in your business
transaction is
getting tied up
somewhere along
the order to cash
cycle
what you can do to rid
yourself of these
inefficiencies
Must-have for a
successful business
Questions?
16
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and
their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not
provide services to clients. Please see www.deloitte.com/about for a more detailed description of DTTL and its member firms.
Deloitte provides audit, tax, consulting, and financial advisory services to public and private clients spanning multiple industries. With a globally connected
network of member firms in more than 150 countries and territories, Deloitte brings world-class capabilities and high-quality service to clients, delivering the
insights they need to address their most complex business challenges. Deloitte’s more than 200,000 professionals are committed to becoming the standard
of excellence.
This communication contains general information only, and none of Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collectively,
the “Deloitte Network”) is, by means of this communication, rendering professional advice or services. No entity in the Deloitte network shall be responsible
for any loss whatsoever sustained by any person who relies on this communication.
© 2014. For information, contact Deloitte Belgium
THANK YOU

Deloitte-Credit-Management-Services.pptx

  • 2.
    Credit Management Services BastianDe Preter - Manager Sabrina Valotto – Senior Consultant Order To Cash Great Untapped Potential
  • 3.
    Our Expertise Our visionis to be the standard of excellence, providing consistently superior services that differentiate us in the marketplace. We deliver multidisciplinary services to respond to the individual needs of our clients. Audit & Enterprise Risk Services Accountancy Tax & Legal Services Consulting Financial Advisory Services Audit & Enterprise Risk Services Accountancy Tax & Legal Services Consulting Financial Advisory Services
  • 4.
    Services supporting theOrder-To-Cash process
  • 5.
    • Introduction • OrderTo Cash statistics • Fast track to Order to Cash Improvement • Automating administrative tasks • E-invoicing • Automated accounts receivables • Credit Policy • Automated dispute management • The right tools for faster Order to Cash Contents
  • 6.
    Order To Cashstatistics
  • 7.
    Fast track toOrder To Cash improvement Automating administrative tasks Helps streamline your processes and remove non-value added steps Automated Accounts Receivables Allows for centralized AR information eliminating time consuming tasks Credit Policy Designed to optimize your resources, reduce credit risk, and improve overall cash flow E-invoicing Speeds up the process leading to lower DSO & customer satisfaction Automated Dispute Management Allows for faster dispute resolution, leading to better customer satisfaction WORKING CAPITAL Automating administrative tasks Sending Electronic invoices Automated Accounts Receivables Re-evaluating Credit Policies Automated Dispute Management
  • 8.
    Automating administrative tasks •Helps streamline your processes and remove non-value added steps • Quality: Repetitive tasks are prone to error • Frees up your workforce • Speed
  • 9.
    E-invoicing • Cost Savings •Shorten Days Until Payment • links the internal processes of enterprises to the payment systems • Single Euro Payment Area (SEPA) offers an ideal launching pad
  • 10.
    Automated Accounts Receivables •Consistent processing rules • Flexible, automated task routing • Ready access to information for reporting and analysis • Visibility of transaction status
  • 11.
    Credit Policy • Maintaingood cash flow • Reduce risk of bad debt • Team approach – Liaise with sales operations • Profitable and healthy customer portfolio
  • 12.
    Automated Dispute Management •Speeds up dispute resolution and collections • Advanced workflows • Identify recurring issues • Provides queue prioritization • Higher customer satisfaction
  • 13.
    • Account &Contact Management • Actions & Communication Management • E-mail archiving • Advanced insights & Reporting • Credit Management automation • Global Credit & Collection capabilities • Order/Shipment blocks • Dispute Management • … Looking to speed up the OTC process? Here are two must-haves! The right tools for Order To Cash OTC SOFTWARE • Standard Procedures • Quoting & Order Management • Manufacturing & Logistics Management • Measuring of KPIs • Electronic document Management • Up-to-date & centralized data • … ERP SYSTEM
  • 14.
    Conclusion: Order ToCash WORKING CAPITAL identify red flags in your business transaction is getting tied up somewhere along the order to cash cycle what you can do to rid yourself of these inefficiencies Must-have for a successful business
  • 15.
  • 16.
    16 Deloitte refers toone or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see www.deloitte.com/about for a more detailed description of DTTL and its member firms. Deloitte provides audit, tax, consulting, and financial advisory services to public and private clients spanning multiple industries. With a globally connected network of member firms in more than 150 countries and territories, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte’s more than 200,000 professionals are committed to becoming the standard of excellence. This communication contains general information only, and none of Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collectively, the “Deloitte Network”) is, by means of this communication, rendering professional advice or services. No entity in the Deloitte network shall be responsible for any loss whatsoever sustained by any person who relies on this communication. © 2014. For information, contact Deloitte Belgium THANK YOU

Editor's Notes

  • #6 I was also interested to know how much time is actually spent on the different CM activities. Clear number one is everything relates to communication : both with the client and within the company self, Other important activities are risk analysis representing 21% and of course collecting activities with the ultimate goal to decrease DSO with 18%. Last but not least we see that invoice problems cover 13%. I will come back to this later in the presentation