![Amazon Account Audit by Rey Benaid [Amazon PPC Expert]](https://cdn.slidesharecdn.com/ss_thumbnails/amazonppcexpert-accountaudit-reybenaid-251028095011-f4d63eab-thumbnail.jpg?width=640&height=640&fit=bounds)
Demo Deck
- 1. Corporate Overviewfor:March 3rd,2011David GarloughSales – Northeast US/Eastern Canada
- 2. Moxie Software© 2010Moxie Software. All Rights Reserved.2Moxie has innovated a social enterprise software that:We do this through driving broad adoption usingMoxie’s unique “The way you work™” design, an integrated powerful Knowledge Base and web 2.0 customer support engagement.Drives employee and customer engagement
- 3.
- 4. Facilitates knowledge capture& sharingConnect people. Share Knowledge. Deliver Results.3Leading & most complete Social Enterprise Software vendor - $7 B by 2013Strategic partnership with IDEO to deliver unparalleled user experienceRecognized thought leadership through Insight business led by business visionary Don TapscottPrivately held venture-funded company, backed by Oak Investment Partners & Foundation Capital
- 5. More than 600Customers… and GrowingFinancial ServicesIndustrial & HealthcareMedia TelecomTechnologyEnergy, Power & GovernmentConsumer & Services
- 6. The New Normalof CompetitivenessInnovationEngagementSpeedOver 75%of employees classify themselves as not engaged — Towers Perrin Workforce study65%of senior executives disappointed with ability to stimulate innovation — McKinsey Study5
- 7. 2010 Awards© 2010Moxie Software. All Rights Reserved.6Web Interaction ManagementWeb Self Service
- 8. Analyst Perspective –Two Converging Markets7© 2011 Moxie Software. All Rights Reserved.With the increasing sophistication of the tools, and the increasing stridency of customer demand, there is a clear need for E2O and SCRM to begin to co-mingle.”Paul Greenberg – ZD NetKnowledge
- 9. Spaces by Moxie™socialenterprise software8The Most Complete SolutionCustomer Spaces™Employee Spaces™KnowledgeSpaces™Web Self-Service/KB
- 10.
- 11.
- 12.
- 13.
- 14. Innovation /Ideation
- 15.
- 16.
- 17.
- 18. Born in theSocial Media Era11Don TapscottInsightEnterprise InsightTalent InsightMarketing Insight
- 19. Designed Around HowPeople WorkPointers to peopleReward participantsRich people profilesSearchActivity feedsWatch listsAvatarsDirected microbloggingGroupsBadgesLikeReputationWatchCompelling user experienceGo where the people areWikis, blogsIdeastormsProjectsNotificationsRSS feedsWYSIWYG EditorTell-a-friendPermalinksTemplating engineCSSSingle Sign On / LDAPIntegrationExchange SharePointPlug-ins to AppsIterate, Iterate, Iterate
- 20. DemoBuilt around howwork gets done – people, groups, projects, knowledge.Intuitive User Experience – zero training requiredUser controlled social tools per spaceIntegrate existing workflows and work applications via plug-insTemplating Engine provides infinite customizability
- 21. SharePoint Integration14EES NativeFeaturesEES ReplacesEmployee Engagement Spaces™ Blogs
- 22.
- 23.
- 24.
- 25.
- 26.
- 27.
- 28. Calendars (acrossEES & SharePoint)
- 29.
- 30. Documents (acrossEES & SharePoint)
- 31. Search (acrossEES & SharePoint)
- 32.
- 33.
- 34.
- 35. WikisSharePoint RetainsDocuments
- 36.
- 37.
- 38.
- 39. Moxie Employee EngagementSpaces™ in Action at:15Create value for the membership by sharing research and facilitating real-time interaction around strategiesEnable closer collaboration between all retail stores and roll out/training of programs such as Plum Rewards program. Allowed store locations to provide feedback on store performance & activities and relay metrics around plum project success. Deployed in record two weeks.Employees and trusted partners effectively triage, address and solve supply chain disruptions in real-time. They are dramatically increasing productivity and their ability to be more competitive in the marketplaceEnables their geographically dispersed workforce to be more connected and creative in fulfilling their mission.
- 40.
- 41. Moxie Customer Spaces™SocialMediaPhoneCommunityClicktoCallEmailSelf-ServiceChatCobrowse
- 42. Turning business processessocialBusiness is all about:DesignSupportMarketSellBuildThe success of Support and Services is critical to the success of the organization and is the cornerstone of Moxie’s approach to powering the collaborative enterprise.Businesses lose a total of $340 billion per yearwhen customers defect due to poor customer service
- 43. Moxie Customer EngagementSpaces™ in action at:19Self Service on United.com15M hits per monthC-Sat rating for the chat experience 4.08 of 5.082.3% NP ScoreCaptured 30-40% of previously abandon customersROI within 8 months250 concurrent seats of Email and Chat & pilot of call back channel. The solution manages all of Skype's customer support interactions globally. Skype outsources the labor to IBM, which runs the contact centers out of Cairo and Manila.30% Increase in efficiency38% reduction in handle time costOverwhelmingly positive feedback and dramatic increase of 1125% in online queriesDecrease AHT – Phone by 5%Saving thousands!Increase in agent confidence
- 44.
- 45. Experienced Leadership Team21TomKelly, President and CEO25 years of experience in leadership roles with software start-ups and billion-dollar technology companies, and has led companies through rapid growth, successful IPOs and strategic acquisitions, including Epicor Software, MontaVista Software, Bluestar Solutions and Blaze Software. Brian Blond, SVP Global SalesVeteran software sales executive having led teams in high growth sales organizations including BMC Software, BladeLogic (acquired by BMC), Oracle, 170 Systems, and Inktomi.Sanjay Uppal, 30 years of experience in financial management and has led financial teams at Montavista Software, KSR, Continuent, Bluestar Solutions, Extensil, and Challenger Systems. He was an analyst with Coopers & Lybrand and an auditor with KPMGSteve Papermaster, ChairmanEntrepreneurial roles have spanned start-ups through companies with revenues of over $500mm and/or market caps of over several billion dollars, while also provided innovative leadership to public sector initiatives which impact international policies for science, technology, and economic development.Azita Martin, SVP and CMOOver 20 years of record in creating compelling brands, de-fining go-to-market strategies, and developing differentiated messaging at LiveOps Inc., Salesforce.com, TuVox inc., Siebel Systems.Cydney Berry, SVP Services25 years of experience in leadership roles with software start-ups and billion-dollar technology companies, and has led companies through rapid growth, successful IPOs and strategic acquisitions, including Epicor Software, MontaVista Software, Bluestar Solutions and Blaze Software. Denise Fitzgerald, VP Support Experience in building strong, quality-focused customer support teams in a wide range of environments from small startups to Fortune 100 organizations including the Department of Defense, Caterpillar, Accenture, and Classmates.com.Nikhil Govindaraj, VP ProductsMore than 13 years of experience in contact center and engineering management. Nikhil joined Moxie Software, then Talisma, in 2000 and has served in several key leadership roles within the organization including Product Management and Sales Engineering.
- 46. Moxie SoftwareMoxie Software isthe only social enterprise software with the most complete and intuitive solution for employee and customer engagement. It’s integrated Knowledge Spaces,enables customers and employees to co-create and share knowledge.Moxie’s customers can increase collaboration adoption, accelerate innovation and improve customer experience.© 2010 Moxie Software. All Rights Reserved.22
Editor's Notes
- #4 Moxie provides the most intuitive and comprehensive social enterprise software for employee and customer engagement.
- #8 Moxie is in a vey exciting market that most analysts say is a $5 B market Analyst say that vendors that have both a customer facing and employee facing collaboration solution with rise to the topWe have a short window of opportunity and must execute in the next 12-18 months.
- #13 Four IDEO Design PrincipalsGo where the people areProvide pointers to peopleReward participantsCreate a compelling user experienceGo to where people areIterate early and often