Democratizing the future (Philips Design)

Democratizing
the future
Towards a new era of creativity and growth by Josephine Green

Index

Josephine Green was appointed Senior Director of Trends and Abstract 4
Strategy at Philips Design in 1997. She promotes new thinking and 1 change of age 6
A
new knowledge in the fields of Foresight and Society, Cultures and
2 Beyond consumption 8
People Research, and its application to strategic thinking, sustainable
3 Beyond technology 12
innovation and new value creation. Josephine was born in the United
Kingdom and studied History and Politics at Warwick University in 4 The context economy 14

England. She has lived in England, Italy and the Netherlands. 5 New economic value 24

6 socially led approach 28
A
For more information on Philips Design
Email: info.design@philips.com 7 Social innovation 30
Website: www.design.philips.com

8 The future 34

9 Foresight in design 36

10 Sense making and making sense 60

References 66

Brochure Index – Democratizing the future

Abstract
Major corporations are often restricted by a too-limited view of the future. This view
is based on the western belief that time is linear and that the future is merely an empty
space that can be ‘colonized’ to the present and filled with ever more technology and
consumer goods. However, this technology and consumer determinism now threatens
We live in an age
to compromise our wellbeing and prosperity.

This paper argues that we need different ways of thinking, being and doing if we are to
live well, prosper and safeguard the future. Primarily we need to go beyond the straightjacket
in which we have to
of consumer needs and a consumer approach, and also encompass social needs and
a social approach. By doing so, we can drive a new era of creativity and growth.

Working with this emerging social space therefore becomes both an opportunity and
re-invent many of our
a necessity. However, we must not only re-invent our social industries, but also our lifestyles
and even the very growth models upon which they are based. To achieve this, the new
technologies enable more radical innovation through the delivery of more context-based
customized services and systems. Such place embedded systems have the potential to
social industries like
deliver sustainable solutions for the 21st century.

Shifting our emphasis from consumption to services and systems, and combining a
consumer-led and socially-led approach, means that how we think about and interact
health, education,
with the future will change. This paper explores these changes and examines how we
might open up and engage with the future differently, in terms of going beyond:
• a market-led approach, based on consumer research and innovation, to a socially-led
approach based on social research and social innovation.
wellbeing, care and
• the act of researching the future to directly engaging with the future through people who
are already creating it today.
• closed research and innovation to open co-creation with stakeholders, especially users.
• a linear interpretation of time and the future towards new conceptual models that allow
transport
a more imaginative and creative interaction with the future.

In short, we need to shift the emphasis away from technology and the market and more
towards people and responsibility through ownership. It is time to democratize the future.

Democratizing the future – Abstract Brochure

1 A change of age
In many companies there has been a shift in the last decades from a focus on technology
research and innovation to a focus on consumer research and innovation. This shift mirrors
the realization that technology can drive growth but often fails to be sufficiently in tune
with consumers’ needs and aspirations. In other words, there have been too many mistakes
“ e are living
W
and too many misses. The shift from technology to consumer also reflects the increasing
influence and (purchasing) power of consumers, captured in the oft-repeated mantra; ‘the
customer is king’. Such a consumer emphasis, however, is now beginning to show signs of
weakness. The continuing rise of stress-related mental illnesses, at a time when the average
in a change of age
disposable income in the western world has never been higher, undermines the belief that
more means better. There is too much ‘stuff’ and a growing realization that filling the future
with more and more consumer-driven technology and marketable goods does not
necessarily guarantee higher growth, a better quality of life or even life itself, given the
rather than
state of the planet. Beneath the surface things are moving.

Converging socio-demographic, technological, economic and environmental forces are
transforming and transfiguring our world so that in the space of approximately fifty years,
an age of change”
from the 1970s to the 2020s, the world will look and feel a very different place. According
to Peter Drucker (1), “Every few hundred years in Western history there occurs a sharp Powerfull Times – Rising to the challenge of our uncertain world (2)
transformation. Within a few short decades, society rearranges itself; its worldview (paradigm),
its basic values, its social and political structures, its arts, its key institutions. Fifty years later
there is a new world.”

Such a dynamic change of age is not served by incremental innovation but by deeper
structural change and radical innovation. An example is how we have to re-think and re-
invent some of our basic social industries such as health, care, education, transport, and –
beyond the social industries – our lifestyles. These are all things that grew out of and were
styled around the industrial era but need to be re-invented for the 21st century. As this
paper suggests, the more progressive and ultimately more successful companies will
progress from a consumer/market-led approach to a people/social-led approach.

To make sense of this we need to identify and understand some of the factors influencing
the metamorphosis from a market-led to a socially-led company.

Democratizing the future – A change of age Brochure

2 Beyond consumption
Diversity Creativity
Post-industrial society finds itself more and more at a meeting point of cultures, beliefs This greater freedom to pick and choose, when matched with new technologies, signals
and behaviors. Individual and more insular views are now confronted by many different the final demise of the 20th century and of mass consumption, and marks a shift towards
opinions, and the world has never been so diverse or seen to be so diverse. A single mass creativity. Through web 2.0 social networking and community enhancing websites,
undeniable truth, from a higher authority, gives way to multiple truths in which people, the consumer is becoming the supplier of content, taste, emotions and goods. “Users
both as individuals and as groups, walk the path to their own truth. This has increased the move from the back end to the front end of innovation and, through enabling platforms
number of clashes and conflicts, but at a deeper level, the top-down pyramidal ‘command and tools, singularly or together (peer2peer) create their own values and solutions”(3).
and control’ structure of the past is making way for greater personalization of the future The notion that this is here to stay is supported by the statistics: 5 million blogs in less
and a rich and varied kaleidoscope of personal and collective lives. Our ‘way’ becomes than 2 years, with 175,000 added daily; 100 million clips viewed daily on YouTube; 116 million
relative and new ‘ways’ become feasible and – through exposure and contact – even users of MySpace in 3 years; Wikipedia in 112 languages; 150 million users of eBay worldwide.
inspirational. We are left knowing that there are all sorts of people leading all sorts of lives In essence web 2.0 is more “an attitude than a technology”. One in which the power
in all sorts of ways. of we replaces the power of you. As Charles Leadbeater explores in his forthcoming book
to be published in 2007 (4) “They (consumers) do not want to be just passive recipients
but players and participants… They do not just want more choice but more say. These
are activities of mass participation rather than mass consumption.”

However there is also the other side of this increased freedom to choose. Greater
self-determination and greater awareness is mirrored by greater complexity and greater
responsibility. Life may be freer but it’s not easier. So we start to ask: How do we live?
How could we live? How do we want to live?

Democratizing the future – Beyond consumption Beyond consumption – Democratizing the future

Wellbeing
We are increasingly aware that ever more technology, productivity and efficiency
has helped drive the industrial-consumer economy, but to the detriment of the
environment, the poor and personal happiness. The costs begin to outweigh the
benefits. So what exactly is quality of life? Is it more money, more goods, or something
less tangible? As the numerous happiness studies testify, it seems that what makes
people happy, over and above a certain basic standard of living, is more intangible than
tangible, and that the belief that more makes you happier is a myth rather than a reality.
People, therefore, are re-defining their wellbeing, not so much in material ways but
more in terms of health and wellness, connectedness, personal growth and personal
control. Coupled with this is a search for a more sustainable development model based
on balancing wealth and wellbeing (5). Contrary to popular perception, this is not just
a rich person’s issue. Given the search for a more holistic wellbeing and the damage
to the biosphere and to health, more sustainable livelihoods and lifestyles make sense
in advanced industrialized nations as well as developing ones.

Greater diversity and creativity and the re-evaluation of wellbeing testify to the fact that
we are entering a new era. Consumers who defined their identity and worth through
consumption and their lifestyles become producers, who define their identity and
worth by creating, individually or collectively, there own content and lives. Consumption
is reduced to an aspect but no longer the aspect.

10 Democratizing the future – Beyond consumption Brochure 11

3 Beyond technology
The dematerialization of happiness is matched by the ability of the new ambient Imagine you are somewhere in the future. Unlike before, you are
technologies to dematerialize benefits. As a new age seeks greater expression and
more sustainable wellbeing, new digital technologies offer greater possibilities. More now much more concerned with a balanced lifestyle that enriches
personalized futures are matched by the ability of these technologies to facilitate the mind, the body and the soul. Too much stress, acceleration,
customization and empowerment. Consider the following scenario.
performance and Prozac in the past has altered your perspective.
You are now more interested in community and friendship, in
personal growth and creativity, in wellbeing and in controlling your
own path and directions in life. In terms of your everyday you are
able to achieve these easily through the interaction of the digital
and physical world. Whether at home or in a public space you
intuitively and easily interface and interact with information, with
friends and with yourself in ways that were unimaginable in the
recent past. You now live in an economy based on information,
services, experiences and solutions, in and through specific contexts
(e.g. the home, the car, the hospital, the hotel). You value being able
to customize this in a way that is personal and fitting to you, as an
individual or as a group. Living as you do in a context economy,
value is based on customization, adaptability and transformation.

12 Democratizing the future – Beyond technology 13

4 The context economy
An ecology of people and technology
Through integrated sensors and software our products and environments become
smart and it is this assimilation of technology, into our everyday environment, that
underlies the context economy. As technology merges into our walls, floors and clothes,
then we no longer ‘consume’ technology, but live with it side-by-side as it supports and
facilitates our daily living, an invisible helper at the ready. Through this more intimate
co-existence our identity becomes less about needs (‘what do I want?’) and more about
activity and experience (‘how can I best take advantage of what I want to do in the way
I want to do it?’). These take place in the specific context of a home, car, public space,
hospital, school or geographical area. Philips’ vision of ambient intelligence is about this
relational co-existence (6), and by changing the paradigm between people and technology
it has the potential to take us beyond consumption as classically understood. In the
context economy, value is generated less through the selling and buying of goods and
more through an ecosystem of information, services, experiences and solutions. What
we value, rather than what we consume, becomes the issue.

The house of the future will look more like the
house of the past than the house of today.
Stefano Marzano

14 Democratizing the future – The context economy Brochure 15

In the context economy, furthermore, passive consumers become active producers of
their own lives, as they search for and appreciate ways of interacting with, controlling
and creating their environments. People co-create their own content and experience
and value anything that enables personalization and creativity. How we light up an
environment, monitor a health condition or access some information will be up to us.
Through speech, gesture or touch we can interface with a display, a hand-held device,
or an intelligent wearable garment. What becomes increasingly important is the quality
and choice of the interaction. It is about a deep customization, based on a live-in
relationship with technology, in which interaction and access are important.

An ecosystem of information, services, experiences and solutions
Our research around value in terms of deep customization has led us to a design
strategy of ‘open tools’ (7). This strategy shifts design away from delivering a finished
product or experience towards designing an ‘unfinished’ or ‘open’ solution that can be
completed and evolved by the user or users. As part of our Design Research program
we have created a number of ‘probes’ or experience demonstrators to explore this
territory together with stakeholders. One example is Nebula, in which we moved from
designing a new alarm clock to asking the question ‘how do people like to experience
waking up in the morning?’ This led us to develop a simple LCD projector into which
the user(s) can download images from the web. Two dots traveling across the ceiling at
night meet at the set wake up time, and trigger the projection of images onto the
ceiling. Such an ‘open’ tool allows the users to decide what images they want and in
Above: Living Memory (LIME)
essence to create their own experience. Another such experience demonstrator was
Left: Nebula
developed on the European sixth framework research program, Living Memory (LIME).
An interactive ‘coffee table’ allows users to intuitively access information about their
physical community and to simply take out and put in information according to their
interests etc. In these and other cases, probes allow us to explore new territory in
terms of interfaces, interaction paradigms, materials and systems interactions.


Connected ecologies
Co-existing with technology in a more intimate way also opens up a more holistic
approach to living. Stand-alone products give way to connected and networked
environments that enable a more systems-based delivery of value, for example in the
area of health. Ambient technologies can enable a home-centered health system in
which users are connected to different circles of care, from family/friends to support
professionals, expert patients, doctors and the hospital. This more decentralized and
user-centered system enables people to intuitively monitor and be aware of their health
and wellbeing, whether this is in terms of prevention or disease management. In our
research we are looking at how, following a heart attack, patients can gain peace of
mind and quality of life through the unobtrusive and constant monitoring of their
condition. This could take place for example by means of an intelligent vest that relays
any discrepancies to the appropriate medical professionals. Such systems reframe the
question from how can we bring people to healthcare to how can we bring healthcare
to people? The same question could be asked of education.

Such user-centered systems, based on an intuitive relationship between people and
their technology, encourages the full engagement of people as active participants in
their health or education, to name two important areas. As Hilary Cottam and
Charles Leadbeater point out; “Professionals and users could achieve a huge amount,
working together, if they operate within a new framework” (8). Such systems solutions
are relevant to both advanced and developing regions, given that the former need to
re-invent new ways of delivering benefits and the latter need to leapfrog old solutions.
Whether over-stressed or underdeveloped, social services such as education, health
or care for the sick or elderly are ripe for new approaches and solutions.


An ecology of growth
An approach based on context and systems also allows us to consider a more
sustainable model of development and growth. To quote Prof. Ezio Manzini of the
Polytechnic of Milan; “The dream of wellbeing dreamt until now by the few is not
sustainable for all. We have to change. We have to learn how to live better while
consuming less environmental resources and regenerating the contexts of life” (9).
It has been suggested that if everyone were to consume as we do in the west, then
we should need 11 planets!” With a population of 6 billion and growing we have to
consume differently. Given this, ambient technologies and a context economy help us
to consume better or differently through new mixes of products, services and solutions.
In these mixes, value is less in the stand alone material object and more in the system’s
intelligence and information. Take for example the television. Will we want a stand alone
television in the future or will we want a seamless flow of content through our homes
based on new display technologies? Another example is the car. Will we want to own
a car or will we want to have access to transport where and when we need it? In these
examples, rather than a revenue model based on making and selling a material thing,
new business models emerge, based on updating and customizing the systems capabilities.
A service and solutions model replaces a manufacturing one and, in so doing, avoids
a process of continuous material obsolescence and waste. Such systems evolve over
time, growing up rather than growing old, meaning they can be up-dated, not dumped.


However, there is more to the future than better ways of consuming. There is poverty. Examples of local sustainable livelihoods include the surge in organic produce in
As Dr. Mohammed Yunus, the founder of the Grameen Bank and the pioneer of the West and traditional medicine in India. Such models and initiatives are important
microfinance explains; “Business and the market economy have been instrumental in in this change of age, as they signal a different way of being and doing. Another model,
creating wealth and growth globally. But they have also played its part in creating a complimentary to this decentralized and distributed model is the sufficiency model,
world where 40% of the world’s population controls 94% of wealth, with the other based on the interesting work of Wolfgang Sachs at the Wuppertal Institute (13). This
60% sharing the remaining 6%” (10). model is about enough rather than more. It is about a state of mind, one based not on
learning how to give and get more but how to take less. It implies re-thinking lifestyles
At a deeper level, new growth models can evolve in a context economy. Thinking and learning how to live elegantly within limits and in harmony with nature. This, in turn,
contextually, in terms of place and activity, encourages more local industries in which brings us back to GDP. European growth is around 2.5%, while China is around 10%.
local communities, using local knowledge and local resources, create and sustain their The only way we can sustain our lifestyle, so the argument goes, is for us to accelerate
own livelihoods. Examples in the West can be found in the Slow Food movement in our innovation. So, now it is no longer about more and more and faster goods but about
Italy. What initially started as a protest against imported fast food and the protection more and more and faster innovation. But is it actually about this or is it about re-thinking
of local culture and prose is developing into a bigger European movement based on the our lifestyles and our priorities? Is it more about performance or about values?
generation or re-generation of local economies (11). This decentralized approach to
value, rather than global production and consumption, promises to be more sustainable In the final analysis, a context economy and ambient technologies, whether in terms of
for the future as it offers transparency, a lower ecological footprint, increased diversity personal and collective customization, use-centered social systems or local livelihoods,
and the enhancement of local contexts, communities and livelihoods (12). It also has the opens up the possibility of a more sustainable path to prosperity, balance and wellbeing.
power to help us re-think our relationship to time and to experience. Rather than
focusing on speed and a superficial experience, it allows us to tap into and experience
greater depth based on local environmental and social qualities. Understanding where
things come from and how they are produced gives them greater meaning.

22 Democratizing the future – The context economy The context economy – Democratizing the future 23

5 New economic value
If, therefore, the industrial era was characterized by consumption, the next era will
be characterized by context. The context economy is already transforming, or has the
potential to transform, economic value at a personal, social or global level.

Personal value
At a personal level, given the drive towards personal growth and transformation,
economic value will increasingly be defined not in terms of consumption, but in terms
of the delivery of transformation itself. Personal economic value will be less about the act
of consuming and more about the act of transformation, as people search individually
and collectively for things that help them to grow, experience and transform. As Stephen
Dinan expressed it in the Journal of World Futures, Jan. 2002; “An increasing amount of
economic value exchange will shift to concerns of growth, human potential, spiritual
practice and life-enriching experiences. A major area of wealth generation in the
transformation age will derive from the systemized delivery of transformation itself”.

Social value
At a social level, the ability of ambient technologies to deliver more contextualized
and distributed systems, based on and around users and dealing with issues like
health, illness and care, will generate economic value. Given the challenges we face,
these social ‘industries’ are set to overtake the industrial industries of the 20th
century. In fact, Geoff Mulgan of the Young Foundation claims that the biggest
industries of the 21st century will be health, education and wellbeing, dwarfing
others like automotive, telecoms, IT and steel. It is estimated that social activities
will contribute to 30% of the economy, while the old industries will account for
less than 5%.

24 Democratizing the future – New economic value Brochure 25

Global value
At a global level, the need to alleviate poverty and lower our ecological footprint and “ndia’s concern was always with
I
regenerate the contexts of life implies that we have to generate prosperity through
alternative growth models. We need to go beyond a purely growth metric, such as
GDP, that measures and pushes towards higher and higher productivity, at the cost eternity, not with time. We will have
of the environment, health and wellbeing. When depression and crime are good for
GDP because they sell more anti-depressants and anti-theft devices, then we have
a problem. In the future a more varied economy is likely to emerge, encompassing to weave the web of a new order
local for local, local for global and global for local. Such models will support the idea
of bringing production and consumption closer together, of enhancing and enriching
more local/regional contexts and of promoting more sustaining and sustainable guided by the principles of creative
livelihoods and lifestyles. It is possible that on this journey developing nations such
as China, the first country to talk about a Green GDP in its 11th five year plan,
and India may lead the way.
freedom for all in order to provide
Whatever the model, and whether at a personal, social or global level, we need to free
ourselves from the tyranny of ever-higher productivity and the making and consuming
an ethical and modern direction to
of yet more and more ‘stuff’. As we re-define quality of life and invent new lifestyles,
value needs to be re-defined through a more humanizing economic system of wellbeing
and prosperity.
the wayward movement of science,
technology, wealth and power”
J.C. Kapur
Our Future: Consumerism or Humanism

26 Democratizing the future – New economic value Brochure 27

6 A socially-led approach
Perhaps the best way to understand a socially-led approach is by looking at what it is
not, i.e. by examining a flawed market-led approach. One such example is the present
technology led market led socially led
issue around high rail fares in the UK as outlined in the newspaper, The Independent (14).
A rail ticket, for example one from Manchester to London, if not booked well in advance, 50-70’s 80-000’s 2005+
now costs 214 pounds. The low cost airlines, however, on the same route, cost less,
encouraging people to choose planes over trains. Presumably the rail company increased
prices because there was a growing demand. While this may make good business sense,
consumption experience transformation
the bigger problem is that rail travel uses up only a tenth of carbon emissions compared
to flights. Given the fact that the rail companies already receive public subsidies, who
exactly is benefiting from these higher rail prices? It’s not the passengers, it’s not the tax
payers and it’s not the planet. It is hard not to come to the conclusion that the sacred
manufacturing marketing / people /
cows of the market: supply and demand, choice, higher growth and maximizing profits driven brand driven network driven
do not in fact ultimately benefit the public and the planet. Far too often they benefit the
investors. Socially-led companies need to do it differently, moving beyond neo-liberal
economics and a market ideology and away from the deeply ingrained view that there
need to be winners and losers. There need to be winners. products emotions life
hardware aesthetics tools/sw/content
passive-receptive receptive-active co-creative

the context economy

28 Democratizing the future – A socially-led approach A socially-led approach 29

7 Social innovation
Given the need to invent new ways of being and doing, together with the pressing need
to re-invent many of our social industries, it makes sense to take the next step along
the continuum from a technology- or consumer- to a socially-led company. Such a
step, however, requires a very different mindset. A technology-led company is based on
Social
technology research and innovation, carried out primarily by experts in labs. A consumer/
market-led company is based on market/consumer research and market innovation, also
Research
primarily carried out by experts. So how does a socially-led company operate?

Technology

Social Social
Innovation Needs

30 Democratizing the future – Social innovation Brochure 31

The difference lies in the notion of social innovation as opposed to technology or market Finally, social innovation is not just about researching and creating new solutions for
innovation. Social innovation is based on researching social needs and developing social the times, but it is also about how we create them. It is about doing things differently.
solutions. Such innovation implies new ways of living and new ways of doing. In the To be meaningful, social innovation has to engage with the different stakeholders from
industrial era it was in fact social innovation that created the right conditions for further the beginning through a collaborative and co-creative process, given that the ultimate
technology development and economic growth. Throughout the Victorian period in the relevancy and success is dependent on their experience and their participation, especially
UK it was the creation of social innovations like schools, libraries, building societies and of the users, themselves (15). In ensuring more relevant solutions, this socially-led
housing that supported and drove the growth of the industrial era. A more recently ‘democratic’ process will ‘free up’ the enabling technologies to truly drive wellbeing
example of social innovation is the Open University. A need for a broader access to and prosperity.
higher education was identified and then enabled by the emerging technology of television.
The relationship between social innovation, technology and economic growth is tightly Interestingly, the first International Conference on Social Innovation took place in Beijing,
bound together. China in 2006 and reflects the growing importance of social innovation as a means
towards alleviating major social issues such as health, education and poverty (16).
In fact, solutions based more on systems and context, imply less technological innovation
and more social innovation. A new health delivery system, for example, will be successful
not primarily because of its technology but because it redefines the access and delivery
of health and wellbeing in a way that makes sense socially and culturally to the various
users. Social innovation and social solutions will be successful if they ultimately enrich
and enhance the experience of wellbeing of the users while also serving a social need.
A socially-led company of the future, therefore, is not only about social science research
to identify social needs but about researching social, cultural and people needs. This is
the key to success for the future and for companies who are well positioned to take
advantage of this opportunity. In this respect, Philips’ history and competencies makes
it well placed to combine the know-how of both a technology-led and a consumer-led
approach to create a socially-led approach.

32 Democratizing the future – Social innovation Social innovation – Democratizing the future 33

8 The future
So how do we approach the future, given the growing importance of social innovation,
and given the fact that we live in a time when the old system and its worldview is
breaking down and a new one is in the making? In other words, if technology and the
market no longer determine the future, then what does? Where is the future? Do we
“ eans are ends
M
need to interact and engage with it differently?

These are some of the thoughts and questions that have fueled our thinking in Philips
Design within the area of Foresight and Design Research. We are conscious of the fact
in the making”
that the present space between two worldviews and two consciousnesses offers a
golden opportunity to re-imagine and re-humanize the future. The outcome to date Gandhi
is the development of a multi-faceted Foresight in Design approach. This is based on
researching, engaging with, co-creating, envisaging and re-conceptualizing the future.
This approach opens up the area both conceptually and pragmatically and contributes
to finding a way of ‘futuring by doing’.

34 Democratizing the future – The future Brochure 35

9 Foresight in design
Researching the future
If social innovation is increasingly important, and if we are to go beyond a technology
and/or market view of the future, then, as stated above, we need first and foremost to
think about the future through a social and cultural lens, researching and understanding
socio-cultural contexts and values. This is true whether we are thinking about consumers
(as people first and consumers second), about social needs and social solutions, or about
both, i.e. users in social solutions.

Philips Design has always taken a more socio-cultural approach to research, exploring
beliefs, values, aspirations etc. For more than ten years a diverse team of futurists,
Research
psychologists, historians, anthropologists and designers in Design Research and in the
Foresight and Trends group have been researching society, cultures and people in terms of:
• the deeper currents in social values and the main drivers shaping tomorrow’s world,
drawing on futures and social studies.
• the cultural expressions of how these values are manifested, drawing on cultural and The future
design studies.
• the needs and behaviors of people in their everyday lives and activities, drawing on
ethnography and the human sciences.

The primary aim of our socio-cultural research and the creative tools that translate this Envisage Engage
research and make is accessible to others has always been to anchor the future and
innovation in terms of people, and to trigger out-of-the-box thinking.

How do we label this research? Is it futuring, foresighting or market research? Actually it

Co-Create
is at the interface of these different disciplines and is trying to forge a new qualitative
‘human’ storytelling into the futures process. Ultimately this more human focus allows
us to put people at the center of the future, to explore more meaningful and wellbeing
solutions and experiences and to re-introduce a normative approach to the future,
meaning to think about preferable futures that make sense both to society and people.

36 Democratizing the future – Foresight in Design Brochure 37

In essence, a socially-led company has to go beyond only market research and consumer Engaging with the future
research and insights towards more social network research. Building on our experience Researching the future gives us deeper understanding of change and of the realities of
to date there is a need to: people in their everyday lives. However it is no longer enough. The distance between
• refine our social science approach to better identify areas in which social needs require researcher and researched, even using the most inclusive ethnographic approaches, still
social innovation and social solutions. For example in the areas of the elderly, food and fails to capture so much of the future in the making. So how can we actually touch this
nutrition, chronic illness, mobility, inadequate water and illiteracy. future more directly? One way is to engage with those groups of people who are actually
• combine this research with our socio-cultural research in order to ensure that the social making the future today. Such groups emerge more strongly when the world undergoes
solutions are experiential and enriching. profound change. When old world meets new world, those who have already crossed over
• research not the single individual but the social network and the interactions in the social inform us about how the future will be, both through their values and their actions.
system, building on the ‘multiple encounter’ and ‘personas’ research carried out by Lucile Whether they are the carriers of new values or of new needs, driven by conviction or
Rameckers and Stefanie Un (17). frustration, they proactively take the initiative in creating the new world. They are the
• research less and involve users more. change agents to the future, giving it its character, its leadership and its social profile.

Essentially we need to ensure that we are able to identify opportunities, trigger creative To engage with the future directly we have identified three different groups. Each of these
insights and ground these in values research, using a network of collaborators, on- and groups in their different ways and expressions are an interface to the coming future.
off-line, who are strong in one or more of these different areas.

38 Democratizing the future – Foresight in Design Foresight in Design – Democratizing the future 39

Cultural Innovators are the carriers of new values and the emerging mindset. They believe Creative Communities are complimentary to – though not necessarily synonymous
in sustainability, authenticity, personal growth, collective self determination, and social and with – cultural innovators. They are locally-based communities who through grassroots,
community activism. These cultural innovators, and the transformation they represent, bottom-up initiatives create new solutions to new problems or needs. In other words
are a powerful means with which to engage with the future and offer an effective foresight an alternative solution to living, but which has at its core an environmental and/or social
and insight tool. However the very nature of who they are and what they represent benefit. Also here, researching and engaging with such communities enables us to
means any engagement has to go beyond more traditional qualitative and quantitative identify new future directions and possibilities. Through a European research project
research methods. Our challenge is to engage physically and virtually, with cultural EMUDE (19), examples of creative bottom-up solutions were identified, including the
innovators to generate insights both in intellectual and experiential ways. Given this, production and consumption of locally grown produce, the use of local materials for
we are creating a collaborative and ongoing two-way relationship in which, together, we construction, the recycling and redesigning of old furniture, the promotion of alternative
explore and experience emerging values and behaviors, and a more holistic worldview. transport, the creation of local green spaces and local provision for the elderly and
This connection not only builds more future-relevant solutions but also helps a more children. Of course, such self-help community initiatives have always existed, but – as
sensible future to emerge, based on sustainable and collaborative values and beliefs. with the cultural innovators – their significance today lies in the timing, given that in this
The pioneering work of Paul Ray on cultural creatives in the USA serves as an inspiration change of age they become meaningful antennae towards an emerging future.
in this work (18).


Social Entrepreneurs, examples of which are given above, are another group with which
to engage with the future. Social entrepreneurs run businesses based upon a double
(financial and social or environmental) or triple (financial, social and environmental)
“ ike other idealists, social
L
bottom line. In other words, rather than relying on philanthropy or charity or public
hand outs, social entrepreneurs embed their social mission in business and reach self
sufficiency through earned income. To paraphrase Jerr Boschee, a social entrepreneur
entrepreneurs look at the world
is any person, in any sector, who runs a social enterprise. A social enterprise is any
organization, in any sector, that uses earned income strategies to pursue a double or
triple bottom line, either alone (as a social sector business) or as part of a mixed
through rose-colored glasses,
revenue stream that includes charitable contributions and public sector subsidies (20).
As such, social enterprises promote a more varied and mixed system of different
partnerships, including public private ones.
but they never forget the green
Another outstanding example, already mentioned, is Dr Muhammad Yunus of the
Grameen Bank, who was awarded the Nobel Prize in 2006. In a speech hosted by the
eyeshades of the accountant-
Tallberg Foundation in December 2006 he makes a crucial distinction between profit-
maximizing business and social business (10). He explained how business is very good
at maximizing profits for those providing investment and how social enterprise leaves
measuring results and finding
profits in the hands of those who need them and has thus proven to be a far superior
tool when it comes to bringing people out of poverty. It is in essence the well-known
example of the fish and the fishing rod; ‘give a man a fish and he will eat for a day. Give
new ways to scale up their
a man a fishing rod and he will eat for a lifetime’. The one major flaw in this argument is
that the man is increasingly likely to be a woman. Dr Yunus explained how impoverished
women possess the innate capacity for innovative business ideas so they can take care
sustainable social impact”
of themselves and their families, but that this will only emerge if they are provided with
the first financial seed and gentle encouragement. All of which is counter-intuitive to the Jeff Skoll, The Skoll Centre for Social Entrepreneurship (21)
big banking system that is based on lending money guaranteed by collateral. Such social
enterprises often represent an alternative to the centralized socio-economic
development model driven by multinationals.


With a new age
To sum up, a vital force for interfacing and interacting with the future is through the
very people who are creating it. With a new age come new actors and new leaders
and so, as old worldview leaders turn in to followers, it becomes both productive and
necessary to engage with the new leaders, be they the cultural innovators, creative

come new actors
community activists or social entrepreneurs. Such engagement offers rich insights and
validation into emerging trends, new sustainable lifestyles and new expressions of
social innovation and incubation. It also stimulates internal transformation and cultural
change. Our challenge is to help enable and scale up social innovation and change.

Given that the future is unfamiliar territory, as is the engagement with these people,
there is a need to;
• cultivate opportunities and projects where we can work together as equals.
and new leaders
• help facilitate, enable and incubate some ‘experiments’.
• scale up those that are successful in fostering more sustainable lifestyles.
• create a more open and experimental mindset and portfolio so that ‘a thousand
flowers bloom’.
• explore more partnerships including public private opportunities.

This is a particularly challenging area for large companies who are used to being in
the driving seat and behaving in a manner in keeping with their size. It is a challenge,
however, that must be met. According to the MP Alan Simpson; “The big idea for the
21st century is that all of the answers are to be found in the absence of bigness. It’s
a bit of a bummer for today’s corporate giants, but tomorrow’s solutions will be found
in networks and systemic interdependencies, not in global behemoths” (22).


The future will
Co-creating the future
As we have seen, one way of co-creating the future is to actively engage with those who
are making the future. Another way is to drive open and co-creative practices through the
company’s innovation and development processes. Whether we are thinking about a new

be less about
health system, a water solution, an interactive home environment, ambient intelligence,
enabling systems or open tools, the customization of future technologies is reshaping how
we innovate and with whom we innovate.

predicting it
By working with stakeholders and especially users to create bits of the future, there is a
higher probability that the resulting solutions and systems will be relevant, appropriate and
therefore more successful. As Van Hippel shows in his book, Democratizing Innovation (23),
users are one of the most under-used resources. In fact the majority of application

and more about
innovations are by users themselves who take an original application and change it to their
own needs or to something different. One example is the mountain bike which was
developed by users who had a specific need.

collaborative
A paradigm shift is taking place in innovation, which is being democratized with active user
roles and open innovation processes, and where the scope is widening from product and
services innovation to business model and societal innovation. Different stakeholders are
involved from the public sector, the business world (local and international companies),

designing it
academia and NGOs, in addition to citizens and users. Information and communication
technology is a key enabler for mobilizing and aggregating the ‘collective intelligence and
creativity’. An example and expression of this shift in innovation can be seen in the launch,
under the Finnish presidency, of the European Network of Living Labs. The labs bring
together users and experts to foster collaborative innovation and are a step towards a
European Innovation System based on open co-creative labs for jobs, growth and global
competitiveness (24).


This again is a challenge to large companies who are hardwired to come up with the
perfect finished ‘product’. Having users in the innovation and development cycle, Future innovation driven by
especially with ambient and context technologies, means that we may have to think
about putting unfinished or even half-realized ideas out there and letting users and
experts ‘play’ with the stuff. Increasingly in the future, through such a process, we shall human-focused insights and
see a reconfiguration of what exists, putting things together in a different way, rather
than waiting for the next big future or for the next big technology invention or the
perfect solution. Quite possibly, future innovation will be driven by human-focused inputs, half-realized prototypes
insights and inputs, half-realized prototypes and designer/user participation, manifested
through an iterative process of creativity and refinement.
and designer/user participation,
This innovation paradigm shift implies a changing role both for research and researchers
and for design and designers. One in which they are no longer the researcher or the
creative but rather part of one or more networks, to which they bring their ‘tool kit’
will be manifested through an
and establish a creative dialogue with the participants. What is required is therefore:
• facilitation of discussion
• extrapolation of ideas to replicate or multiply
iterative process of creativity
• faster prototyping
• supporting, enabling and facilitating users, and working side-by-side with them.
and refinement
In terms of how we interface and interact with the future, the implication is that it will
be less about predicting it and more about collaboratively designing it. The future will
emerge through interaction and co-creation. With the democratization of innovation
comes the democratization of the future. Furthermore, the need to re-design systems
rather than products is in turn profoundly affecting the role of design and designers,
who are increasingly engaged in the design of services and systems and who, through
the democratization of innovation, are taking on a more facilitating and enabling role.


Envisaging the future
One way of co-creating the future is to envisage it, in other words to make it tangible.
This is quintessentially a design task. Design, which has always been a link between
people, technology and the future, is able to give intangible ideas and creativity a form.
In so doing it increases the level of debate and interaction and facilitates dialogue,
contribution and involvement from stakeholders and, more specifically, users. Under
the leadership of Stefano Marzano, Philips Design has for some years now been creating
‘memories of the future’. These ‘memories’ embed possible futures in the present through
tangible prototypes. From Vision of the Future in 1995 through to Next Simplicity in
2005/6, these vision projects have built knowledge and know-how, facilitated a discussion
with different stakeholders, encouraged a more creative engagement with the future
and directed research and innovation. At a time when there was much talk of a very
technology-oriented vision, we wanted, through our tangible prototypes, to project
and promote discussion about a more intimate, human and humane view of the future.
This is one way of re-introducing a more normative approach to the future and to
research and innovation. Making preferable futures ‘real’ will hopefully in turn create
more positive ‘memories of the future’ (x).

Philips Design visioning projects


Future Horizons marketing
business modelling
An important issue, however, when engaging with and envisaging the future, is defining
exactly which future we are engaging with; near future or far future? To effectively think
about and visualize the future we need a pragmatic, holistic and comprehensive framework
for building, leading and sustaining innovation in the short-, medium- and long term. basic research applied research advanced development pre development development pre production production

The standard funnel model (fig. 1) of innovation works on the basis that all creative ideas theories, models proof of concept wam
working appearance model
prototype first model first batch

go in at the front end. These are then progressively developed and filtered until a number
of feasible propositions come out at the other end. However, this one-size-fits-all model
of innovation does not take time into consideration, and also usually means that business
takes control of innovation too easily and too early. The consequence is generally that
short-term innovation replaces longer-term exploration. The future always seems to be
tomorrow, if not today! Visual of funnel model

Building on a McKinsey model (25), Paul Gardien’s design-led horizon innovation model horizon 3 horizon 2 horizon 1
create viable build emerging extend defend
(fig. 2) proposes an elegant framework that enables us to think short-, medium- and long
Attention options business core business
term, and fits with Foresight in Design’s more exploratory and flexible approach to the
future and innovation (26). By transforming the funnel model into a framework of three
different horizons, a more customized and exploratory approach to thinking about the
future is enabled, given that horizon 1, horizon 2 and horizon 3, reflect short-, medium-
and long-term futures. Horizon 3 is about more radical innovation and transformation,
horizon 2 is about the next new business and horizon 1 is closer to business as usual and
therefore involves more incremental innovation. Each horizon explores a different time
space and therefore needs a different foresight in design approach and input.

investigate territories find applications build roadmaps

Time
Visual of 3 Horizon


In horizon 3, for example, which is longer-term and has a higher degree of uncertainty, Envisaging the future will prove to be truly successful if we supplement our creative
we are able to explore and experiment more sustainable futures and socially-innovative juices with stimulating research and inputs. As stated already in this paper, stakeholders
solutions. This inherent uncertainty calls for the application of Foresight in Design’s and especially end-users also have to actively participate and ultimately co-create the
more qualitative approaches and methods such as future scenarios, socio-cultural required innovation and, by consequence, the next futures. To achieve this we need to:
narratives and engagement with cultural innovators, creative communities and social • collaborate more with creative mindsets, artists, musicians, poets, and others ‘on the fringe’
entrepreneurs. Horizon 2, which is more about new business, builds on the input, • engage with cultural innovators and creative communities
knowledge and competence developed in horizon 3 but concentrates on users as co- • collaborate with social entrepreneurs
creators of next applications. Horizon 1, which is more about incremental innovation, • involve users earlier in the process and throughout the process
taps into market research and consumer insights, data mining, segmentations etc. • identify the right level of envisaging and prototyping based on the purpose.
Envisaging the outcomes of the different horizons also differs, from the open experiential
visualizations of horizon 3 to the tangible application prototypes of horizon 2 and 1. But is this enough? Does it answer the question we asked in the first paragraph: how
do we, could we, and perhaps more importantly, should we interface and interact with
The importance of this open and flexible approach to the future is that it allows a the future? Does it solve our problem of creating a new, sustainable engagement with
richer exploration of different futures, including a more ‘blue-sky’ longer-term future. the future? We believe our approach of Foresight in Design together with the horizons
In doing this it both adds and re-invents value through generating sufficient creative framework helps towards an answer. It proposes not one but a number of interfaces,
ideas that support strategic innovation in terms of current and future opportunities. through research, engagement, co-creation and envisioning, tailored to the time factor
It means that the company can envisage and communicate the different expressions of horizon 1, 2 or 3. As such it offers a more flexible approach and the possibility of
of horizons 1, 2, and 3 to the different stakeholders, including the public. This in turn a more responsible approach to the future.
gives the company license to explore and communicate the not-yet-perfect or the
not-yet-finished. As stakeholders become more involved in research and innovation, Such an approach, however, is still ‘trapped’ by the idea of time as past, present and
the degree of presenting the unfinished will increase out of necessity. future. Perhaps, at the more esoteric and experimental level, in our quest to find the
future we have to challenge the very concept of time itself and try to imagine beyond
our present straightjacket of linear time.


Re-conceptualizing the future
Each culture, according to its own worldview, makes time and the future its own, and our “ hat are the alternative imaginations
W
culture is no exception. Western culture interprets time as past, present and future, and
sees the future as an empty space into which we can ‘trespass’, filling it with more of
today and with more technology and marketable goods (27). This automatic ‘colonialization’ of the future? …What are the images
of the future, however, now risks creating more problems than benefits (28). Global
warming and the depletion of natural resources, the growing gap between the rich
and the poor and the higher personal levels of stress and burn-out all call to us, as a of the future of those we consider
civilization, to re-think our relationship to time and the future. We need to evolve new
conceptual models and new metaphors.
outside history? What are other ways
New time/future metaphors and images could have the potential to free us from
deterministic and mechanistic thinking and allow us to re-integrate a sense of wonder
and stewardship towards the future. How we think about the future determines the
to ‘time’ the world instead of the
way we act in the present and new metaphors and a new narrative could allow us to
engage more creatively and perhaps more responsibly with our futures.
dominant scientific model, such as
women’s, spiritual, or cyclical time…”
Sohail Inayatullah (29)


What if time is more like a spiral, encompassing the old but always adding complexity
and evolving the new, or a swirl, simultaneously containing past, present and future? “ uture historians may note that at
F
Perhaps the most important thing in this change of age and consciousness is to suspend
disbelief, to regain a childlike wonder of the universe and to keep exploring and
imagining beyond our fixed notions of time and space. To do this, there is a need to: the same period that technology
• engage with artists, scientists, academics to explore the space between the creative and
scientific disciplines
• trust in your own subjectivity and that of others as much as you do in objectivity. acceleration was driving the world
What is certain is that we can no longer continue to ‘consume’ the future and
therefore, freeing up time and the future becomes both a necessity and an opportunity. to operate on fleeting ‘Internet time’,
environmentalists were teaching
the world the long-term foresight
and responsibility of biosphere time.
Just when technology was busy
making us smarter, environmentalists
began to make us wiser”
Stewart Brand (30)


10 Sense making and
making sense
To conclude, we are experiencing a change of age, one in which deeply-held beliefs
and behaviors are transforming. People are moving from being passive consumers to “f we are privileged with power
I
active producers of their own lives and lifestyles, and the new ambient technologies
are re-enforcing and enabling this as well as offering more context-driven solutions
on product, service and system level. Such changes facilitate the re-design of our or money or knowledge we have
social industries and even of our future development paradigms.

This paper began by stating the need to open up the future, to engage and interact to put it to work, otherwise it
differently with it in order to drive greater prosperity and wellbeing in a period of
such transformation. Linked to this, it suggests that the more forward-looking
companies initiate a move towards a socially-led approach. It outlines some of the
research and thinking going on in Philips Design to support the above, particularly
atrophies and ultimately corrupts us”
the approach of Foresight In Design. It asks us to open up our hearts and our
minds towards new ways of being and new ways of doing, given that the future Geoff Mulgan (31)
of our people and our planet are at risk.

60 Democratizing the future – Sense making and making sense Brochure 61

It suggests implicitly that business can no longer concern itself only with making money
and maximizing profits and that, given its talent, resources and knowledge, it needs to “ or the first time ever, our enemies
F
take a more pro-active role towards a better future. This in turn means thinking about
a different purpose and a different role. And nothing stands still. Business knows this.
The orthodoxy of today is the heresy of tomorrow. Sometimes it seems that to challenge are no longer outside us. We’re quite
market capitalism is to utter heresy. Yet market capitalism was not a gift from above
and is no eleventh commandment. It is neither inevitable nor necessarily modern, as
some would have us believe. Nor does capitalism stand still, and already we can see well suited to battles with foreign
through the sustainability movement a process of creative destruction. Sustainability
is not tame; it is a radical philosophy that, as with the great religions, asks people to
change their lives. Like those religions it is about radical change and transformation. powers, evil corporations or heartless
A transformation of the way we think and the way we are, a personal transformation,
which is often the hardest transformation of all but one that supports all the others.
If we don’t change ourselves we can’t change the world.
states. But now we face many
challenges where the enemy is us –
our desires and our myopias may
be what stand in the way of survival”
Geoff Mulgan (31)

62 Democratizing the future – Sense making and making sense Brochure 63

This transformation of a worldview, of social models and of more human ways of
creating value, is also about a transformation of approaches and practices including new
tools, new research and innovation, new leaders, new networks and new partnerships:
cross-disciplinary, cross-industry, cross-border and public/private collaborations that will
create the industries and markets of the future.

In essence, at the beginning of the 21st century, we have the possibility to enter a new
social era, in which an emerging new capitalism transcends market capitalism, the
maximization of profits and the cult of the individual. One in which the underlying ethos
of sustainability and sustainable development helps to humanize and simplify our lives.
It puts people, not technology and not the market, at the center of our future, our
thinking and our practice. It means that sense making and making sense of the future
lies in understanding how people are evolving, engaging with them on a journey of
discovery and exploration, and co-creating and envisaging the future together.

It seems, however, that humankind is capable of anticipating the future but not so good
at doing anything about it. Unlike the poor frog, who, when put in cold water boils to
death, oblivious of the rising temperature, we are not oblivious but to often continue
along the same path anyway! An inclusive approach and a collective engagement in the
future and in innovation may help to marry anticipation and action. This is our challenge.
The frog is also a symbol of renewal and transformation in mythology and fairy tales.
Are we to be the boiled frog or the prince?

If the future is not predictable then it is also about choice and certain choices are just
waiting to be made. It’s up to us.
“ hatever you can do or dream
W
you can, begin it. Boldness has
genius power and magic in it...”
Goethe
64 Democratizing the future – Sense making and making sense Sense making and making sense – Democratizing the future 65

References

1 Peter F. Druker, Post- Capitalist Society, HarperCollins Publishers, 1994 9
1 Emude – Emerging User Demands for Sustainable Solutions, EU project, 2004,
2 Eamonn Kelly, Powerful Times – Rising to the challenge of our uncertain world, Wharton www.sustainable-everyday.net/EMUDE/april
School Publishing, 2005 Promising cases repository, 2005- www.indaco.polimi.it/emude
3 Burgelman D. Osimo, DG Joint Research Council. Institute for Perspective
JC 20 Jerr Boschee, Migration from Innovation to Entrepreneurship, Encore!
Technological Studies Press, Minnesota 2006
4 Charles Leadbeater. We-think: The Power of Mass Creativity, www.wethinkthebook.net 21 The Said Business School, University of Oxford, The Skoll Centre for Social
5 Stefano Marzano, Flying over Las Vegas, Keynote speech at the 17th World Design Entrepreneurship, www.sbs.ox.ac.uk/skoll
Conference of the International Council of Societies (ICSID) in Ljubljana, 1992 22 Alan Simpson, The Long and Winding Road, Resurgence, September/October 2006,
6 Emile Aarts, Stefano Marzano, The New Everyday – Views on Ambient Intelligence, no 238
010 Publishers, Rotterdam, 2003 23 Eric van Hippel, Democratizing Innovation, The MIT Press 2005
7 Andrews, Bueno, Cass: Open Tools Definitions, Internal Paper, Philips Design, 2002,
A. 24
The Aho Group, Creating an Innovative Europe and Experience and Application
www.design.philips.com Research. European Network of Living Labs, www.openlivinglabs.eu
8 Hilary Cottom, Charles Leadbeater, Health-Co-creating services, Red Paper 01, Design 25 Merhdad Baghar, Stephen Coley and David White, The Alchemy of Growth,
Council, www.designcouncil.org.uk Perseus Publishing 2000
9 Ezio Manzini, Presentation to Philips Design, 2004 26 Paul Gardien, Breathing Life into Delicate Ideas, Position Paper, Philips Design 2006,
0
1 Mohammed Yunus, speech to the Tallberg Foundation, December 2006, www.design.philips.com
www. tallbergfoundation.org 27 Barabara Adam, Towards a New Sociology of the Future, The Futures Project,
1
1 Slow Food International Association www.slowfood.com Cardiff University, School of Social Sciences, www.cardiff.ac.uk/socsi/futures/
S
low + Design International Seminar, Milan, October 2006 28 Z.Sardar, Colonizing the future: the ‘other’ dimension of future studies, March 1993,
2
1 Simona Rocchi Unlocking New Markets, Position Paper, Philips Design, 2006, Futures, 25(2), 179-187
www.design.philips.com 29 Sohail Inayatullah, www.metafuture.org/Articles/PEDAGOGY
3
1 Wolfgang Sachs, Globalization and Sustainability, The Wuppertal Institute. Germany 30 Stewart Brand, The Clock of the Long Now: Time and Responsibility, Basic Books, 1999
4 Herbert, Planes, Trains and the Road to Ruin, The Independent, 2nd January 2007
1 Ian 31 Geoff Mulgan, The Enemy Within, Resurgence, September/October 2006, No. 238
5 Young Foundation, Social Silicon Valleys – A Manifesto for Social Innovation, 2006.
1 The
www.youngfoundation.org
6
1 International Conference on Social Innovation, Beijing, China, 2006,
www.discoversocialinnovation.org This paper draws on the accumulated and on-going research and thinking within
7
1 Lucile Rameckers and Stefanie Un, People Insights at the Fuzzy Front End of Innovation. Philips Design. The final content, however, is my responsibility. I would like to thank
Position Paper, Philips Design, 2006, www.design.philips.com Paul Gardien, Steven Kyffin, Nick Price and Derek Brookman for their useful comments.
8
1 Paul H. Ray and Sherry Ruth Anderson, The Cultural Creatives: How 50 million people A special thanks to Gary Nudds and Rita Stumpel for their design creativity and
are changing the world, Harmony Books 2000 Carla O’Driscoll-Silva for her support.

66 Democratizing the future – References References – Democratizing the future 67

In the twentieth century the future was more elitist. It was primarily
a top down concern and, from a company perspective, driven through
technology, economics and expertise. However, the emerging meta-
themes of mass creativity, social innovation and sustainability are
transforming how we think about and how we engage with the
future. This book explores this transformation, proposes a more
multi-faceted approach to the future and innovation and offers some
thoughts around the resulting democratization of the future.

©2007 Koninklijke Philips Electronics N.V.
All rights reserved.

Democratizing the future (Philips Design)

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