Uploaded byKanwalnain Kaur
Departmental stores
A department store is a retail establishment that offers a wide range of durable goods and multiple merchandise lines, typically including clothing, groceries, and more, often as part of a retail chain. Hypercity is a prominent example, with 13 stores across various Indian cities, providing a mix of products, home delivery, and customer services like an ATM and a loyalty program. Reliance Fresh is another key player in the retail space, focusing on supermarkets and offering unique services while also engaging in corporate social responsibility initiatives.
Departmental stores
- 3. What is adepartmental store? A department store is a retail establishment which specializes in satisfying a wide range of durable goods and products to the consumer's personal and residential needs; and at the same time offering the consumer a choice of multiple merchandise lines, at variable price points, in all product categories. Department stores usually sell products including clothing, grocery, stationery, toys, cosmetics, food items. Department stores are usually part of a retail chain of many stores situated around a country or several countries.
- 5. Famous departmental stores Hyper city Vishal Big bazaar Mega mart Reliance Best price fresh Easy day
- 8. Hyper city HyperCITY launchedits first store in Malad, Mumbai, which is spread over 1,200,000 sq ft. Today, HyperCITY has accomplished a total of 13 stores since inception and have marked its presence in cities like Mumbai, Hyderabad, Bengaluru, Bhopal, Amritsar, Delhi, Ludhiana and Jaipur,Pune & Ahemdabad. It offers over 44,000 products sourced from both local & global markets.
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- 10. Vodafone Now recharge yourmobile, pay your bills at Vodafone gallery in Hyper CITY, which is open during store hours.
- 11. Home Delivery Hyper CITYis committed to extending high standards of customer service even beyond shopping through our Home delivery service. Our aim is to delight our customers through timely delivery of goods, every time. Hyper City's home delivery service is aimed at setting the industry benchmark. The mantra of 'Delivery on Time-Every Time' is what underlines the service. Also to ensure that the service standards are raised and not compromised Hyper CITY has decided to manage the process in-house.
- 12. ATM We have anin-store ATM facility, which is accessible during store hours.
- 13. Parking facility Parking facilityis available at HyperCITY and charges will be levied as under: 4-wheelers : Rs.50 2-wheelers : Rs.20 This money is refunded to customers, upon purchases of Rs.100 and above,on the same day itself.
- 14. Restaurants & Cafés Sitdown for a relaxing cup of coffee, pick a wine, enjoy a good meal & freshly baked cakes & savories or unwind post shopping at Desicafe, Café Coffee Day, Kwality Swirls, Gelato, Turkish Delights, Living Liquidz & Fresh Basket Bakery at HyperCITY
- 15. Hyper CITY Extended Warranty Pay a nominal fee We will recover electrical and mechanical breakdown get the benefits of genuine parts Free parts and no labour charge Hassle free repairs
- 16. Hyper CITY DiscoveryClub Now, shopping at HyperCITY is an even more rewarding experience. The HyperCITY Discovery Club brings you great savings, exclusive promotions, special previews and a whole lot more. Earn Discovery Reward points and redeem them against purchases. HyperCITY Discovery Club reflects our commitment to offer you the ultimate shopping experience.
- 17. YES - Weaccept all International Cards HyperCITY has tied up with ICICI bank for swiping international cards of foreign nationals on separate EDC machines. The following are the benefits of the facility to these customers: The customer can choose to make payment in home or foreign currency. The conversion from foreign currency to INR will be at the current prevailing rate. Master/Visa will not charge any extra charges to the customer. The customer gets a bill for the exact amount from the card issuing bank, in home currency, on a charge slip.
- 18. Repairs & Warranty Comprehensiveafter-sales services are provided through an exclusive Service Centre backup facility, on products that have a guarantee or service warranty.
- 19. Exchange Policy We arepleased to offer exchange within 14 days of your purchase on production of the original cash memo. The product should be unused, undamaged, in the original packaging and in saleable condition. Jewellery, watches, cosmetics, mobile phones, MP3 players, innerwear, swimwear and any altered merchandise will not be exchanged. All appliances & electronics items will be exchanged subject to the warranty & guarantee terms of the manufacturer, with a valid receipt. Furniture items will be exchanged or refunded in any circumstances unless it has a manufacturing defect in the first year of its purchase and if it is not repairable by us once the furniture has been assembled at the customer's address.
- 20. Gift Vouchers HyperCITY GiftVouchers are available for both corporate and personal gifting.Our Gift Vouchers are available in denominations or Rs.50/-, 100/-, 250/-, 500/-, 1000/-, or 2000/. For personal gifting, HyperCITY Gift Vouchers are ideal for special occasions like anniversaries, birthdays, festivals, rewards or other occasions. These Gift Vouchers are valid at HyperCITY stores for only 18 months from the date of issue. They cannot be encashed or refunded, and can be redeemed only on purchases.
- 22. Reliance Retail Ltd– Overview 920 Stores – 80 Cities – 14 States • Reliance fresh (Supermarket) First Venture • Reliance Super (Mini- Hypermarket)
- 23. Reliance Mart (Hypermarket) 95000Products Unique Services - Tailoring, shoe & watch repair, Laundry. Future Plan: Saloon
- 24. Reliance trends (Apparels and accessories) Reliance wellness (Medicine, health care and Beauty Products)
- 25. • Reliance footprint •Reliance time out (Books, toys, music and gifts)
- 26. • Reliance digital •Reliance istore
- 27. • Reliance jewels •Reliance AutoZone (Auto accessories and services) • Reliance Living Homeware.
- 28. Reliance Fresh :company profile Industry: Retail Type: Supermarket Chairman & Managing Director: Mukesh Ambani First Outlet: Hyderabad( Banjara Hills) Founded: 30th October 2006 Headquarter: Mumbai Area: 2000-4000 Sq. Ft.
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- 32. Jharkhand, Uttar Pradesh, Madhya Pradesh,Orissa, West Bengal, Kerala.
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- 34. Farm ToFork Model
- 35. Recruiting People –Underprivileged Community Biometric Cards – Farmers – Loans upto Rs. 15000 Training the farmer Information centre: Increase productivity Market rates of different Corps Technical Help Quality of seeds and fertilizers
- 36. Strength Private label sale – own products (Reliance Select) Contract Farming Network – 1600 channels in villages
- 37. Weakness: Poor inventorycontrol Staff – Lack of knowledge about products Parking Opportunities: Farm to fork, No middlemen, Farmers – Customer Hundreds of farmers – 1 million farmers – next five years
- 38. Product Range • Vegetablesand fruits • House hold items • Food and beverages – All premiere brand + Private label • Groceries – only private label • Dairy products • Non veg food items • Ready to eat items
- 40. Promotion Mainidea – make bulk purchase Discount scheme days – Saturday and Sunday Reliance fresh membership card – Reliance One festive season special offer Organising events Providing gifts-Free goods.
- 41. Suggestions Expand – Service Givetraining to staff Improve inventory control
- 42. Conclusion At last Iwould like to conclude that departmental stores play a very crucial role in our daily life. They help us in every aspect of our life. Departmental stores usually sell all those products which our needed in our lives. Whenever we need any thing the first thing that come in our mind is DEPARTMENTAL STORE
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