Derrick Miles on Executive Book Summaries
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- 2. Superhuman Performance Utilizing Your Gifts To Perform At Extraordinary Levels By Derrick l.Miles Contributors: George Fraser Genma Holmes Dave Kahle Friday, November 18, 2011
- 3. Takeaways – Define Superhuman Performance – Identify some of the Gifts that lead to Superhuman Performance – Real-world examples from corporate leaders and how they utilized their own Gifts to rapidly improve Leadership, Sales and Customer Service Friday, November 18, 2011
- 4. Superhuman Performance Defined Superhuman performance occurs when all of our staff have an opportunity to do what they do well everyday Friday, November 18, 2011
- 5. Free Book SeriesGiveaway! Which organization in 2002 reported that approximately 75% of current workers are not engaged or actively disengaged from their jobs. a) USA Today b) Wall Street Journal c) Corporate Executive Board d) Gallup Poll Friday, November 18, 2011
- 6. Types of MarketplaceGifts – thousands of hours of research and hundreds of interviews with executives, entrepreneurs, celebrities and faith- based leaders – administration, compassion, craftsmanship, discernment, encouragement, faith, giving, helps, hospitality, knowledge, leadership, teaching, wisdom and writing Friday, November 18, 2011
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- 8. Why we haven’tachieved Superhuman Performance – Approximately 75% of our workforce is not engaged or actively disengaged – $350B in lost productivity – Majority of our teams work out of obligation – The best year of productivity for the lion’s share of our workers is year one! Friday, November 18, 2011
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- 10. We do havesome Superhuman Performers – approximately 25% of our teams are energetic, creative, motivated and engaged – these workers have an opportunity to do what they do well everyday – they are using their GIFT! – What we do well is our Gift... Friday, November 18, 2011
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- 12. Free Book SeriesGiveaway! Which subset below are considered Gifts your workers bring to the marketplace a) Leadership, Customer Service and Sales b) Hospitality, Teaching and Leadership c) Hospitality, People Skills and Encouragement d) People Skills, Curiosity and Education Friday, November 18, 2011
- 13. Types of MarketplaceGifts That Lead to Superhuman Performance – thousands of hours of research and hundreds of interviews with executives, entrepreneurs, celebrities and faith- based leaders – administration, compassion, craftsmanship, discernment, encouragement, faith, giving, helps, hospitality, knowledge, leadership, teaching, wisdom and writing Friday, November 18, 2011
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- 15. Marketplace gifts inaction – Leadership • motivate others to perform to the best of their abilities – Teaching • give attention to detail and accuracy – Hospitality • provide an environment where people feel valued and cared for Friday, November 18, 2011
- 16. Leadership George Fraser Chairman/CEO FraserNet Friday, November 18, 2011
- 17. Free Book SeriesGiveaway! What percentage of workers have a Gift of Leadership a) 30% b) 18% c) 45% d) 12% Friday, November 18, 2011
- 18. leadership Gift – How to recruit and retain highly motivated employees • Partnership • Recruit Other Gifts – How to develop more top performers and leverage their success across the organization • Give A Lot of Responsibility • Learn From Failure Friday, November 18, 2011
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- 20. teaching Dave Kahle President The DaCo Corporation Friday, November 18, 2011
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- 22. Free Book SeriesGiveaway! What was the name of Dave Kahle’s latest book? a) The Six Hat Salesperson b) Question Your Way To Sales Success c) How To Sell Anything to Anyone Anytime d) 10 Secrets for Time Management Friday, November 18, 2011
- 23. Teaching: extraordinary sales production – How to generate more leads and close larger deals faster • engage – How to anticipate customer needs and more effectively up-sell • understand customers deeper needs Friday, November 18, 2011
- 24. hospitality Genma Holmes Chief Executive Officer GSH Consulting Friday, November 18, 2011
- 25. hospitality: exceptional Customer Service – How to efficiently resolve customer service issues while reducing support requests • Hire People With The Gift of Hospitality – How to increase customer loyalty and generate more business from existing clients • Be a Servant Friday, November 18, 2011
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- 27. Free Book SeriesGiveaway! What company was #1 on MSN Money customer service hall of shame in 2010? a) AOL b) Bank Of America c) Comcast d) Sprint Nextel Friday, November 18, 2011
- 28. – Leadership • internal motivation – teaching • Sales – Hospitality • Customer Service Friday, November 18, 2011
- 29. Types of MarketplaceGifts – thousands of hours of research and hundreds of interviews with executives, entrepreneurs, celebrities and faith- based leaders – administration, compassion, craftsmanship, discernment, encouragement, faith, giving, helps, hospitality, knowledge, leadership, teaching, wisdom and writing Friday, November 18, 2011
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