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![1Presentation for SIKM– January 17th 2017 – by Arno BoersmaPresentation for SIKM– January 17th 2017 – by Arno Boersma
DT for KM
[ food for thought ]
What’s in it for you? Hopefully, it will give you a few
ideas of how to incorporate the principles of Design
Thinking into your Knowledge Management initiatives.](https://image.slidesharecdn.com/arnoboersma-dtforkm-170116114621/75/Design-Thinking-for-Knowledge-Management-1-2048.jpg)
Uploaded bySIKM
Design Thinking for Knowledge Management
The document is a presentation on applying design thinking principles to knowledge management. It discusses how design thinking has gone mainstream and its increasing popularity. It outlines key elements of design thinking like being empathetic, collaborative, experimental and optimistic. It then provides examples of how these principles could be applied to knowledge management challenges like capturing knowledge in fun ways, transferring knowledge across cultures, and designing learning to stick. The presentation argues that design thinking can make knowledge management more empathetic, collaborative, experimental and optimistic.
In this document
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Introduction to Design Thinking (DT) principles for Knowledge Management (KM) initiatives, with references to mainstream articles highlighting DT's growing popularity.
Analysis of Google Trends showing DT's equal interest levels with KM. Suggests a 'sweet spot' for DT within KM practices.
Presentation of personal experiences with failures to set context for the presentation's focus on improvement via DT.
Describes four primary components of DT in KM: Empathy, Collaboration, Experimentation, and Optimism.
Discusses the complexities of knowing user behavior and the importance of understanding human perspectives in solutions.
Examples of innovative KM practices, starting with fun ways to capture knowledge across an organization.
Discusses strategies for effective global knowledge transfer, emphasizing the technology and product assembly context.
Focuses on designing effective learning events to facilitate the absorption of knowledge, citing statistics on retention metrics.
Summary of how DT contributes to KM by enhancing features like empathy and collaboration, emphasizing current operational urgency.
Provides additional resources for further reading on DT and KM, before concluding the presentation and providing contact information.
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Design Thinking for Knowledge Management
- 1. 1Presentation for SIKM–January 17th 2017 – by Arno BoersmaPresentation for SIKM– January 17th 2017 – by Arno Boersma DT for KM [ food for thought ] What’s in it for you? Hopefully, it will give you a few ideas of how to incorporate the principles of Design Thinking into your Knowledge Management initiatives.
- 2. 2Presentation for SIKM–January 17th 2017 – by Arno Boersma Design Thinking gone mainstream HBR Special on DT (September 2015) NYT Article re DT at IBM (November 16, 2015) “IBM is well on its way to hire 1000 professional designers…”
- 3. 3Presentation for SIKM–January 17th 2017 – by Arno Boersma Source: Google Trends DT on par with interest for KM
- 4. 4Presentation for SIKM–January 17th 2017 – by Arno Boersma DT KMSweet! DT for KM: A Sweet Spot?
- 5. 5Presentation for SIKM–January 17th 2017 – by Arno Boersma For Starters: my biggest failures
- 6. 6Presentation for SIKM–January 17th 2017 – by Arno Boersma For Starters: another big failure
- 7. 7Presentation for SIKM–January 17th 2017 – by Arno Boersma Key Elements of Design Thinking Design Thinking is innovation inspired by people: Empathetic Collaborative Experimental Optimistic Source: +ACUMEN HCD WORKSHOP
- 8. 8Presentation for SIKM–January 17th 2017 – by Arno Boersma KM: It’s About Chefs, Not Recipes!
- 9. 9Presentation for SIKM–January 17th 2017 – by Arno Boersma In the Context of KM… EMPATHY End-user focus – not technology or supply driven; see what users do, don’t just survey them; COLLABORATION Be more inclusive, involve a larger stakeholder field; break silo’s in org’s, including the position of KM in the org; EXPERIMENTATION Make KM a more iterative process, not a linear roadmap with milestones; room and tolerance for failure; OPTIMISM Try things, learn and adjust; not afraid to fail; capture lessons learned on ongoing basis.
- 10. 10Presentation for SIKM–January 17th 2017 – by Arno Boersma Easier Said Than Done, Right? Insights from neuroscience*: We don’t always know what we know Knowledge is never singular “Encourage knowledge- sharing, connections and conversations…” *Source: neuroscientist David Eagleman at APQC Conference
- 11. 11Presentation for SIKM–January 17th 2017 – by Arno Boersma Understanding People Means Understanding… But how can you understand your end-user… …when you don’t know how they know what they know??
- 12. 12Presentation for SIKM–January 17th 2017 – by Arno Boersma But can still lead to great solutions… More innovative thinking to come up with solutions based on what makes humans tick…
- 13. 13Presentation for SIKM–January 17th 2017 – by Arno Boersma Let me give you 3 KM-related examples.
- 14. 14Presentation for SIKM–January 17th 2017 – by Arno Boersma 1. Capturing Knowledge in Fun Ways Objective: To solicit great examples of knowledge management from across the organization.
- 15. 15Presentation for SIKM–January 17th 2017 – by Arno Boersma 1. Capturing Knowledge in Fun Ways
- 16. 16Presentation for SIKM–January 17th 2017 – by Arno Boersma 2. Transferring Knowledge Across Cultures Objective: To ensure effective knowledge transfer across the globe. They’d like to know if we’d be able to assemble their high-tech products…
- 17. 17Presentation for SIKM–January 17th 2017 – by Arno Boersma 2. Transferring Knowledge Across Cultures
- 18. 18Presentation for SIKM–January 17th 2017 – by Arno Boersma 3. Designing Knowledge to Stick Objective: To design learning events in ways that the knowledge and learnings are absorbed and applied. NOT: One-way lectures, Death by PowerPoint, Managers unloading, Large Plenaries, Panel Talks, One-off moment
- 19. 19Presentation for SIKM–January 17th 2017 – by Arno Boersma 3. Designing Knowledge to Stick “The Forum” So: Collaborative, Bite-Sized, Practical, Staff2Staff, Small Groups, Bottom-up, Long-term The Forgetting Curve (what % remains after x time) 100% 50% First 20 minutes 58% First 60 minutes 44% First 24 hours 34% One Month 20% Source: Donald Clark, Plan B Learning
- 20. 20Presentation for SIKM–January 17th 2017 – by Arno Boersma 3. Designing Knowledge to Stick 250+ activities 400+ speakers 100+ facilitators 150+ volunteers 10 Formats x Streams 10% 42% 26% 20% 2% 0% 20% 40% 60% 0% 10-30% 40-60% 70-90% 100% What % of new knowledge/skills gained do you estimate you will directly apply in your work? Have you used or applied what you learned at Forum 2014? 14% 25% 61% 0% 50% 100% N.A. No Yes 4 months on…
- 21. 21Presentation for SIKM–January 17th 2017 – by Arno Boersma DT KM More Empathetic, Collaborative, Experimental, Optimistic In Short…
- 22. 22Presentation for SIKM–January 17th 2017 – by Arno Boersma “We don’t have time to change the wheels. Push harder, Harry!”
- 23. 23Presentation for SIKM–January 17th 2017 – by Arno Boersma Some Resources Articles: HBR (September 2015) Book: Change By Design, Tim Brown (2009) Online: IDEO Toolkit at www.designkit.org Video Series: DT and KM with Jeneanne Rae (2016)
- 24. 24Presentation for SIKM–January 17th 2017 – by Arno Boersma Thank you. Questions? [email protected] What am I up to now? Check here: https://vimeo.com/192521818