2014 Trends: Content & Social Keynote
Digital Outlook 2014 by Econsultancy
!

“If you fail to plan, you plan to fail.”

Christel Quek
@ladyxtel
#DigitalOutlook14 | @ladyxtel

Econsultancy.com
Constant Evolution & Transformation

evolution/
transformation

“社会化媒体”
society
#DigitalOutlook14 | @ladyxtel

media
Econsultancy.com
Where We Began

Chaos & Denial

#DigitalOutlook14 | @ladyxtel

Chaos & Hype

Disillusionment

Enlightenment

Econsultancy.com
Where We Began

Enlightenment

#DigitalOutlook14 | @ladyxtel

Econsultancy.com
Where We Want to Be

REAL
USER
ISSUES

BRAND
EXPERTISE
VA L U E

#DigitalOutlook14 | @ladyxtel

Econsultancy.com
Where We Want to Be

REAL
USER
ISSUES

BRAND
EXPERTISE
VA L U E

VA L U E =
#DigitalOutlook14 | @ladyxtel

Content

Context

Advocacy

Econsultancy.com
2014 Trends
Content

SOCIAL INTELLIGENCE
CENTRES

B AT T L E O F T H E F E E D S

!

!

!

!

FROM PUBLISHER TO
A C T I V AT O R
F R O M E G O A N A LY T I C S
TO BUSINESS METRICS

#DigitalOutlook14 | @ladyxtel

Advocacy

Context

MICRO SOCIAL,
MACRO POSSIBILITIES
B E H AV I O U R >
DEMOGRAPHICS

PA S S I O N P O I N T S F O R
C.I.A

!

I F I T ’ S N O T R E L E V A N T,
IT’S NOT REAL

!

INTERSECTION OF
USER GRAPHS

Econsultancy.com
2014 Trends: CONTENT

SOCI AL
I NT EL LIGE NC E
CENTE R S
#DigitalOutlook14 | @ladyxtel

F R O M P UB L I S H E R
T O AC T I VAT O R

F RO M EGO
A NA LY TI CS T O
BU SI NE SS M ETR I CS
Econsultancy.com
2014 Trends: CONTENT

SOCI AL
I NT EL LIGE NC E
CENTE R S
#DigitalOutlook14 | @ladyxtel

ACCUMULATING SOCIAL CAPITAL
THROUGH SOCIAL INTELLIGENCE
Econsultancy.com
2014 Trends: CONTENT

F R OM PU BLI S HER
TO A CT IVAT OR
#DigitalOutlook14 | @ladyxtel

EXPANDING USER CONTENT
REACTIONS TO BRAND CONTENT
Econsultancy.com
2014 Trends: CONTENT
3 C O NT E N T R E A C TI O NS :

!

O R GA N I C ( US E R ) CO N T E NT

!

CO L L E C TE D ( U S E R ) C O N T ENT

!

CO L L A B OR ATE D ( B R A N D) CO NT ENT
F R OM PU BLI S HER
TO A CT IVAT OR
#DigitalOutlook14 | @ladyxtel

Econsultancy.com
2014 Trends: CONTENT
Remember : You can’t measure what you didn’t track

FR OM E GO
A NALYTICS T O
B U SINES S MET R ICS
#DigitalOutlook14 | @ladyxtel

fit2fat2fit.com

Econsultancy.com
2014 Trends: CONTENT
C O NT E NT M E T R I C S

!

C O NS U MP T I O N: PA G E V IEWS, VID EO
V I E W S , D OCU M E N T V I E W S, DO WNL O ADS,
E M AI L S UB S CR I P T I ON S A ND SO CIAL
CH AT T E R .

!
FR OM E GO
A NALYTICS T O
B U SINES S MET R ICS
#DigitalOutlook14 | @ladyxtel

S H AR I NG : L IK E , S H AR E S , TWEETS, +1S
AN D P IN S , FO R WA R DS , N U MBER O F
IN B O UN D L I N K S .
Econsultancy.com
2014 Trends: CONTENT
B US I NE S S ME T R I C S

!

L E A D G E NE RAT I O N : F O R M CO MP LET ION
AN D DO W N L O AD S , E M AIL AN D BL OG
S UB S CR I P T IO N S , B L O G C OM MENT S AN D
YO U R C ON V E R S IO N R AT E

!
FR OM E GO
A NALYTICS T O
B U SINES S MET R ICS
#DigitalOutlook14 | @ladyxtel

S AL E S : L O OK AT B O T H O N LINE AND
O F F L IN E S AL E S T HAT AR E IN FLUEN CED B Y
CO N T E N T, F O O T FAL L I N RETAI L ST ORES
Econsultancy.com
2014 Trends: CONTENT

AD VO C AC Y M E T R I C S

!

T H O UG H T   L E A D E R S H I P : REQ UESTS F OR
S Y N DI CAT I ON O R GU E S T BL OG P OSTS

!
FR OM E GO
A NALYTICS T O
B U SINES S MET R ICS
#DigitalOutlook14 | @ladyxtel

L O YALT Y: ADV O CAT E S , FA NS, F OLL O WER,
R E F E R R AL S & W O R D- OF -M OUTH .

Econsultancy.com
2014 Trends: CONTEXT

BAT T LE O F
THE F EE DS
#DigitalOutlook14 | @ladyxtel

MI C R O S O C I A L ,
MACRO POSSIBILITIES

B EHAVI OU R >
DEM OG RA PHI CS
Econsultancy.com
2014 Trends: CONTEXT
U SE R S WA NT C O NT E N T T H AT IS FA ST,
FO C U SE D , AND F R I C T I O N L ESS

!

I. E . T H E Y D O N ’ T WAN T T O W OR K TO O
HA R D T O UN D E R S TA ND W H AT YO U’R E
T RY I N G T O SAY
BAT T LE O F
THE F EE DS
#DigitalOutlook14 | @ladyxtel

Econsultancy.com
2014 Trends: CONTEXT

“A R E W E D E S I G NI N G C O N TE NT A RO UN D
PA SS I O N P O IN T S , O R C O NTEN T ARO UN D
HO W T H E Y C AN B E R A NK E D?”

BAT T LE O F
THE F EE DS
#DigitalOutlook14 | @ladyxtel

Econsultancy.com
2014 Trends: CONTEXT

M ICRO S OCI A L ,
M AC RO
PO SSIBIL IT I ES
#DigitalOutlook14 | @ladyxtel

Econsultancy.com
2014 Trends: CONTEXT
B EI N G S O C I AL I S B E I N G W HERE PEO PL E
A RE . C L US TE R I NG O NT O MIC RO -S OCIA L
APPS

!

M ICRO S OCI A L ,
M AC RO
PO SSIBIL IT I ES
#DigitalOutlook14 | @ladyxtel

W H ATS AP P ( 35 0 M U SE R S ) , LI N E (3 00 M
U SE R S) , W E C H AT ( 60 0 M US ERS ) A LLOW
FO R P E R S O NAL I S E D , C R E ATI VE DI A LO GU E

Econsultancy.com
2014 Trends: CONTEXT

U N D E R S TA ND I N G AR C H E T YPES &
B EH AVI O UR S H E L P T O S C ALE I N SI GHT S
IN T O A B RA N D NA R R AT I VE W IT H
CO NT E XT

B EH AV IOU R >
D EMOGRA P HICS
#DigitalOutlook14 | @ladyxtel

Econsultancy.com
2014 Trends: CONTEXT

Data

Facts

Structure

Brand
Narrative
B EH AV IOU R >
D EMOGRA P HICS
#DigitalOutlook14 | @ladyxtel

Perspectives

Econsultancy.com
2014 Trends: CONTEXT

Data

Facts

Structure

Brand
Narrative
B EH AV IOU R >
D EMOGRA P HICS
#DigitalOutlook14 | @ladyxtel

Perspectives

Econsultancy.com
2014 Trends: CONTEXT

Data

Facts

Structure

Brand
Narrative
B EH AV IOU R >
D EMOGRA P HICS
#DigitalOutlook14 | @ladyxtel

Perspectives

Econsultancy.com
2014 Trends: CONTEXT

Data

Facts

Structure

Brand
Narrative
B EH AV IOU R >
D EMOGRA P HICS
#DigitalOutlook14 | @ladyxtel

Perspectives

Econsultancy.com
2014 Trends: CONTEXT

Data

Facts

Structure

Brand
Narrative
B EH AV IOU R >
D EMOGRA P HICS
#DigitalOutlook14 | @ladyxtel

Perspectives

Econsultancy.com
2014 Trends: ADVOCACY

PA SSI ON PO IN T S
FO R C .I .A
#DigitalOutlook14 | @ladyxtel

I T ’ S NO T R E A L I F
I T ’ S N OT R E L E VAN T

I NT ER SECT IO N OF
U SER G RA PHS
Econsultancy.com
2014 Trends: ADVOCACY
!

!

C E L E BR I T I E S
I N F L UE N C E R S

PAS SION PO IN T S
FO R C .I .A
#DigitalOutlook14 | @ladyxtel

B R AN D AD V OC AT ES

Econsultancy.com
2014 Trends: ADVOCACY
R EA L T I M E MA R K E T I N G F O C US ES O N
TA CT I C AL C AM PA I G NS , N O T S TR AT EG IC
IN F R AS T R U C T U RE

!

IN VE S T M E NT I N G RO WI N G SOC IAL
IN T E L L I G E NC E + A GI L E C O NT EN T T EA M S
I T ’S NOT RE A L IF
IT’S NO T
REL EVA N T
#DigitalOutlook14 | @ladyxtel

Econsultancy.com
2014 Trends: ADVOCACY

PERSO NA L
G RAP H

S OCI AL
GRA PH

I NT E R EST
GRAP H

B EH AV IO UR
G R AP H

INT E R SECT IO N O F
U SER GRA PHS
#DigitalOutlook14 | @ladyxtel

Econsultancy.com
Use Content, Context, & Advocacy to Understand Users

D I SE NG AG ED
US ER

M EA SUR A BLE
INT ER ACT ION S

E N GAGE D,
KN OW LE DG E
GAT HE R E D

onto the route of self improvement, making better decisions
#DigitalOutlook14 | @ladyxtel

Econsultancy.com
Water (Users) can weather Rock (Brands)

U S E RS

b ra n d s
n e v e r u n d e re s t ima t e
#DigitalOutlook14 | @ladyxtel

Econsultancy.com
And Victory will be Yours!

#DigitalOutlook14 | @ladyxtel

Econsultancy.com

Digital Outlook (Econsultancy) Keynote: 2014 Trends for Content & Social

  • 1.
    2014 Trends: Content& Social Keynote Digital Outlook 2014 by Econsultancy ! “If you fail to plan, you plan to fail.” Christel Quek @ladyxtel #DigitalOutlook14 | @ladyxtel Econsultancy.com
  • 2.
    Constant Evolution &Transformation evolution/ transformation “社会化媒体” society #DigitalOutlook14 | @ladyxtel media Econsultancy.com
  • 3.
    Where We Began Chaos& Denial #DigitalOutlook14 | @ladyxtel Chaos & Hype Disillusionment Enlightenment Econsultancy.com
  • 4.
  • 5.
    Where We Wantto Be REAL USER ISSUES BRAND EXPERTISE VA L U E #DigitalOutlook14 | @ladyxtel Econsultancy.com
  • 6.
    Where We Wantto Be REAL USER ISSUES BRAND EXPERTISE VA L U E VA L U E = #DigitalOutlook14 | @ladyxtel Content Context Advocacy Econsultancy.com
  • 7.
    2014 Trends Content SOCIAL INTELLIGENCE CENTRES BAT T L E O F T H E F E E D S ! ! ! ! FROM PUBLISHER TO A C T I V AT O R F R O M E G O A N A LY T I C S TO BUSINESS METRICS #DigitalOutlook14 | @ladyxtel Advocacy Context MICRO SOCIAL, MACRO POSSIBILITIES B E H AV I O U R > DEMOGRAPHICS PA S S I O N P O I N T S F O R C.I.A ! I F I T ’ S N O T R E L E V A N T, IT’S NOT REAL ! INTERSECTION OF USER GRAPHS Econsultancy.com
  • 8.
    2014 Trends: CONTENT SOCIAL I NT EL LIGE NC E CENTE R S #DigitalOutlook14 | @ladyxtel F R O M P UB L I S H E R T O AC T I VAT O R F RO M EGO A NA LY TI CS T O BU SI NE SS M ETR I CS Econsultancy.com
  • 9.
    2014 Trends: CONTENT SOCIAL I NT EL LIGE NC E CENTE R S #DigitalOutlook14 | @ladyxtel ACCUMULATING SOCIAL CAPITAL THROUGH SOCIAL INTELLIGENCE Econsultancy.com
  • 10.
    2014 Trends: CONTENT FR OM PU BLI S HER TO A CT IVAT OR #DigitalOutlook14 | @ladyxtel EXPANDING USER CONTENT REACTIONS TO BRAND CONTENT Econsultancy.com
  • 11.
    2014 Trends: CONTENT 3C O NT E N T R E A C TI O NS : ! O R GA N I C ( US E R ) CO N T E NT ! CO L L E C TE D ( U S E R ) C O N T ENT ! CO L L A B OR ATE D ( B R A N D) CO NT ENT F R OM PU BLI S HER TO A CT IVAT OR #DigitalOutlook14 | @ladyxtel Econsultancy.com
  • 12.
    2014 Trends: CONTENT Remember: You can’t measure what you didn’t track FR OM E GO A NALYTICS T O B U SINES S MET R ICS #DigitalOutlook14 | @ladyxtel fit2fat2fit.com Econsultancy.com
  • 13.
    2014 Trends: CONTENT CO NT E NT M E T R I C S ! C O NS U MP T I O N: PA G E V IEWS, VID EO V I E W S , D OCU M E N T V I E W S, DO WNL O ADS, E M AI L S UB S CR I P T I ON S A ND SO CIAL CH AT T E R . ! FR OM E GO A NALYTICS T O B U SINES S MET R ICS #DigitalOutlook14 | @ladyxtel S H AR I NG : L IK E , S H AR E S , TWEETS, +1S AN D P IN S , FO R WA R DS , N U MBER O F IN B O UN D L I N K S . Econsultancy.com
  • 14.
    2014 Trends: CONTENT BUS I NE S S ME T R I C S ! L E A D G E NE RAT I O N : F O R M CO MP LET ION AN D DO W N L O AD S , E M AIL AN D BL OG S UB S CR I P T IO N S , B L O G C OM MENT S AN D YO U R C ON V E R S IO N R AT E ! FR OM E GO A NALYTICS T O B U SINES S MET R ICS #DigitalOutlook14 | @ladyxtel S AL E S : L O OK AT B O T H O N LINE AND O F F L IN E S AL E S T HAT AR E IN FLUEN CED B Y CO N T E N T, F O O T FAL L I N RETAI L ST ORES Econsultancy.com
  • 15.
    2014 Trends: CONTENT ADVO C AC Y M E T R I C S ! T H O UG H T   L E A D E R S H I P : REQ UESTS F OR S Y N DI CAT I ON O R GU E S T BL OG P OSTS ! FR OM E GO A NALYTICS T O B U SINES S MET R ICS #DigitalOutlook14 | @ladyxtel L O YALT Y: ADV O CAT E S , FA NS, F OLL O WER, R E F E R R AL S & W O R D- OF -M OUTH . Econsultancy.com
  • 16.
    2014 Trends: CONTEXT BATT LE O F THE F EE DS #DigitalOutlook14 | @ladyxtel MI C R O S O C I A L , MACRO POSSIBILITIES B EHAVI OU R > DEM OG RA PHI CS Econsultancy.com
  • 17.
    2014 Trends: CONTEXT USE R S WA NT C O NT E N T T H AT IS FA ST, FO C U SE D , AND F R I C T I O N L ESS ! I. E . T H E Y D O N ’ T WAN T T O W OR K TO O HA R D T O UN D E R S TA ND W H AT YO U’R E T RY I N G T O SAY BAT T LE O F THE F EE DS #DigitalOutlook14 | @ladyxtel Econsultancy.com
  • 18.
    2014 Trends: CONTEXT “AR E W E D E S I G NI N G C O N TE NT A RO UN D PA SS I O N P O IN T S , O R C O NTEN T ARO UN D HO W T H E Y C AN B E R A NK E D?” BAT T LE O F THE F EE DS #DigitalOutlook14 | @ladyxtel Econsultancy.com
  • 19.
    2014 Trends: CONTEXT MICRO S OCI A L , M AC RO PO SSIBIL IT I ES #DigitalOutlook14 | @ladyxtel Econsultancy.com
  • 20.
    2014 Trends: CONTEXT BEI N G S O C I AL I S B E I N G W HERE PEO PL E A RE . C L US TE R I NG O NT O MIC RO -S OCIA L APPS ! M ICRO S OCI A L , M AC RO PO SSIBIL IT I ES #DigitalOutlook14 | @ladyxtel W H ATS AP P ( 35 0 M U SE R S ) , LI N E (3 00 M U SE R S) , W E C H AT ( 60 0 M US ERS ) A LLOW FO R P E R S O NAL I S E D , C R E ATI VE DI A LO GU E Econsultancy.com
  • 21.
    2014 Trends: CONTEXT UN D E R S TA ND I N G AR C H E T YPES & B EH AVI O UR S H E L P T O S C ALE I N SI GHT S IN T O A B RA N D NA R R AT I VE W IT H CO NT E XT B EH AV IOU R > D EMOGRA P HICS #DigitalOutlook14 | @ladyxtel Econsultancy.com
  • 22.
    2014 Trends: CONTEXT Data Facts Structure Brand Narrative BEH AV IOU R > D EMOGRA P HICS #DigitalOutlook14 | @ladyxtel Perspectives Econsultancy.com
  • 23.
    2014 Trends: CONTEXT Data Facts Structure Brand Narrative BEH AV IOU R > D EMOGRA P HICS #DigitalOutlook14 | @ladyxtel Perspectives Econsultancy.com
  • 24.
    2014 Trends: CONTEXT Data Facts Structure Brand Narrative BEH AV IOU R > D EMOGRA P HICS #DigitalOutlook14 | @ladyxtel Perspectives Econsultancy.com
  • 25.
    2014 Trends: CONTEXT Data Facts Structure Brand Narrative BEH AV IOU R > D EMOGRA P HICS #DigitalOutlook14 | @ladyxtel Perspectives Econsultancy.com
  • 26.
    2014 Trends: CONTEXT Data Facts Structure Brand Narrative BEH AV IOU R > D EMOGRA P HICS #DigitalOutlook14 | @ladyxtel Perspectives Econsultancy.com
  • 27.
    2014 Trends: ADVOCACY PASSI ON PO IN T S FO R C .I .A #DigitalOutlook14 | @ladyxtel I T ’ S NO T R E A L I F I T ’ S N OT R E L E VAN T I NT ER SECT IO N OF U SER G RA PHS Econsultancy.com
  • 28.
    2014 Trends: ADVOCACY ! ! CE L E BR I T I E S I N F L UE N C E R S PAS SION PO IN T S FO R C .I .A #DigitalOutlook14 | @ladyxtel B R AN D AD V OC AT ES Econsultancy.com
  • 29.
    2014 Trends: ADVOCACY REA L T I M E MA R K E T I N G F O C US ES O N TA CT I C AL C AM PA I G NS , N O T S TR AT EG IC IN F R AS T R U C T U RE ! IN VE S T M E NT I N G RO WI N G SOC IAL IN T E L L I G E NC E + A GI L E C O NT EN T T EA M S I T ’S NOT RE A L IF IT’S NO T REL EVA N T #DigitalOutlook14 | @ladyxtel Econsultancy.com
  • 30.
    2014 Trends: ADVOCACY PERSONA L G RAP H S OCI AL GRA PH I NT E R EST GRAP H B EH AV IO UR G R AP H INT E R SECT IO N O F U SER GRA PHS #DigitalOutlook14 | @ladyxtel Econsultancy.com
  • 31.
    Use Content, Context,& Advocacy to Understand Users D I SE NG AG ED US ER M EA SUR A BLE INT ER ACT ION S E N GAGE D, KN OW LE DG E GAT HE R E D onto the route of self improvement, making better decisions #DigitalOutlook14 | @ladyxtel Econsultancy.com
  • 32.
    Water (Users) canweather Rock (Brands) U S E RS b ra n d s n e v e r u n d e re s t ima t e #DigitalOutlook14 | @ladyxtel Econsultancy.com
  • 33.
    And Victory willbe Yours! #DigitalOutlook14 | @ladyxtel Econsultancy.com