Digital Strategy for a Successful Smart City Initiative 
By: Dr. Saeed Al Dhaheri 
ICT Expert 
@DDSaeed 
Sustainable 
Cooperative 
Wired 
Efficient 
Social 
Prosperous 
Competitive 
Arab Future Cities Summit, Dubai, 10-11 Nov 2014 
productive
Agenda:A digital Strategy for aSuccessful Smart City Initiative 
What Drives Smart Cities? 
What is aSmart City? 
Smart City Planning Principles 
Smart City Topology 
What is a Digital Strategy 
Areas of Focus for aSmart City Digital Strategy 
Other Considerations 
Dubai Smart City Initiative 
Conclusions 
Arab Future Cities Summit, Dubai, 10-11 Nov 2014
What Drives Smart Cities 
To overcome challenges associated with urbanization 
“managing urban areas has become one of the most important 
development challenges of the 21stcentury.” –John Wilmoth 
A need for Sustainability 
Other Drivers: 
Boosting image, Enhancing safety, Hosting global events 
New technologies bring promising solutions 
resources optimization and better management 
of infrastructure 
Achieve infrastructure efficiency 
City challenges 
Pollution 
Water 
Energy 
Transportation 
Governance 
Housing 
Waste 
Health 
Arab Future Cities Summit, Dubai, 10-11 Nov 2014
What is a smart city? 
No one definition for smart city –> depends 
“smartness” comes from information management 
and aggregation 
Smart cities are based on the principle of information and data exchange between different sectors of a city 
“A smart city is a developing organism that takes advantage of the best contemporary technology available.” 
Arab Future Cities Summit, Dubai, 10-11 Nov 2014
Smart City Definitions 
•“A city well performing in a forward-looking way in economy, people, governance, mobility, environment & living, built on the smart combination of endowments and activities of self-decisive independent and aware citizens” (Giffinger& Gudrum, 2010) 
•“A city to be smart when investments in human and social capital and traditional (transport) and modern (ICT) communication infrastructure fuel sustainable economic growth and a high quality of life, with a wise management of natural resources, through participatory governance” (Caragliu, 2009) 
Scholar’s view 
•“Smart City as a high-tech intensive and advanced city that connects people, information and city elements using new technologies in order to create sustainable greener city, competitive and innovative commerce and an increase life quality with a straightforward administration and maintenance system of city” (Barcelona City Hall, 2011) 
•“Amsterdam Smart City uses innovative technology and the willingness to change behaviorrelated to energy consumption in order to tackle climate goals. Amsterdam Smart City is an universal approach for design and development of a sustainable, economically viable program that will reduce the city’s carbon footprint” (Amsterdam Smart City, 2009) 
City’s View 
•“The use of Smart Computing technologies to make the critical infrastructure components and services of a city —which include city administration, education, healthcare, public safety, real estate, transportation, and utilities —more intelligent, interconnected, and efficient.” (Forrester, 2011) 
•“A smart city is based on intelligent exchanges of informationthat flow between its many different subsystems. This flow of information is analyzedand translated into citizen and commercial services. The city will act on this information flow to make its wider ecosystem more resource-efficient and sustainable. The information exchange is based on a smart governance operating framework designed for cities sustainable.” (Gartner, 2011) 
Practitioner’sview
By 2016, over 80% of smart city projects will not qualify as smart city projects because 
they will address only one city domain -Gartner 
Arab Future Cities Summit, Dubai, 10-11 Nov 2014
Smart City Parameters 
Smart meters 
Smart Grids 
Intelligent energy storage 
eLearning 
Personalized learning 
Virtual classroom 
Sensor networks 
Digital management of water and waste management 
Resource awareness 
ehealthand mhealth 
Intelligent medical devices 
Personalized healthcare 
Smart parking 
Advanced Traffic management 
Intelligent boards 
4G connectivity 
IoT 
Free Wi-Fi 
Fiber-to-the-home 
Big Data analytics 
Smart Education 
Smart Energy 
Smart Infrastructure 
e-gov/m-gov 
Smart services 
Smart life style choices 
Use of green mobility options 
Smart health care 
Technology 
Smart mobility 
Smart Governance 
Smart citizens 
Green Buildings 
Renewable energy integration 
Intelligent building management 
Smart Buildings 
Arab Future Cities Summit, Dubai, 10-11 Nov 2014
Smart city planning principles 
start with an urban plan that clearly states the key objectives 
Cities priorities are different 
Approach? Greenfield vs. Brownfield 
Greenfield: broader plan (holistic approach) 
Brownfield: tactical view and gradual with small executable projects 
Urban planners + CDO + CIO’s work together to: 
Define stakeholders and requirements 
Priorities, constraints, challenges 
Define the smart city initiative as a holistic formula of technology and citizen services 
Develop a smart city framework 
Develop measurements of business and citizens impact 
Arab Future Cities Summit, Dubai, 10-11 Nov 2014
Smart City Topology 
Gartner Smart City topology 
Arab Future Cities Summit, Dubai, 10-11 Nov 2014
What is a Digital Strategy? 
Maximizing digital opportunities for a smart city initiative 
Is a business answer to a digital question 
How should the city evolve to survive and thrive in an increasingly digital world 
A lens on business strategy 
Each city sets its own unique priorities 
A digital Strategy depends on a smart city framework adopted 
A pragmatic approach to a digital strategy must be considered 
Arab Future Cities Summit, Dubai, 10-11 Nov 2014
Areas of Focus of a Smart City Digital Strategy 
Smart city digital strategy 
Added Value 
Open Innovation 
Technology 
Inter- operability 
Public- Private Partnerships 
Citizen- centricity 
Digital security 
Arab Future Cities Summit, Dubai, 10-11 Nov 2014
Added Value 
Value for all constituents: Citizens, government, businesses 
Citizens: 
Focus on diversity of citizen needs 
Differentiated services convenience according to user profile, preference, usage,,,etc 
Government: 
Operational efficiency, 
Cost efficiency 
More sustainable infrastructure and services 
Business: 
Digital services to generate revenue shared with government 
Arab Future Cities Summit, Dubai, 10-11 Nov 2014
citizen services 
Provider: government departments, service providers, public-private partnership 
Citizen-centric services 
Focus on citizen experience 
Personalized experience 
Multi-channel delivery of services with focus on mobile 
Co-creation of community services 
Monitoring users behavior and service consumption 
Social networking 
Arab Future Cities Summit, Dubai, 10-11 Nov 2014
Open Innovation 
Effective use of city open data to produce new apps 
and services 
Service innovation based on citizen engagement 
through multiple channels including social media 
Effective crowdsourcing strategies 
Levergedata from IoTand M2M for digital business 
Arab Future Cities Summit, Dubai, 10-11 Nov 2014
Public-Private Partnerships 
Public-Private partnerships 
Engage in public-private partnerships to develop business services that citizens can use 
Forging mutual benefits partnerships 
Explore alternative sourcing models to partner with relevant industries and technology providers in smart city ecosystem 
Arab Future Cities Summit, Dubai, 10-11 Nov 2014
Interoperability & Integration 
Interoperability between the different OT of the various sector domains. 
An Interoperable physical and logical understanding of process flows of data from different systems must be ensured 
Standards for data sharing and exchange must be defined 
Explore Open-source and open industry standards 
Challenge:Integration between OP network and communication network is critical and often complex 
The concept of data sharing platform 
Arab Future Cities Summit, Dubai, 10-11 Nov 2014
Technology 
Hype cycle for smart city technologies and solution 2014 -Gartner 
Arab Future Cities Summit, Dubai, 10-11 Nov 2014
Technology 
Benefits and adoption of smart city technologies and solutions 
Arab Future Cities Summit, Dubai, 10-11 Nov 2014
Digital Security 
To mitigate digital risk 
Need to protect digital assets of all forms in digital business and ensure that relationships among those assets can be trusted 
Digital security is a convergence of Info. Sec, IT security, OT security, and IoTSecurity 
Ensure Privacy issues
Other Considerations for The Digital Strategy 
Information management strategy 
People strategy 
Data gathering, analytical, decision making and pattern recognition 
Collaboration and working in virtual teams 
Challengesinclude search for talents 
New roles, e.g. chief digital officer 
Capacity building, Preparing digital citizens and digital workforce 
Governance 
Clear measurements to assess impact on citizens and businesses 
Arab Future Cities Summit, Dubai, 10-11 Nov 2014
Dubai Smart City initiative 
Dubai, the first Arab smart city 
Push by the visionary leadership of HH Sheikh Mohammed 
“We strive to catalyzeinnovation and push the limits of using technology to benefit people,,,Our goal is to improve the quality of life as we aim to harness technology for the establishment of a new reality in the city of Dubai, a different life, and a different development model. Our ambition is that this project touches the life of everyone in our country, or every mother in her house, or every employee in his work, or every investor in his project, or every child in his school, and doctor in his clinic. Our goal is to bring about happiness to all. May Allah help us in achieving this end,” Sheikh Mohammed said. 
Dubai smart city’s main aim is to provide better connections and increase cooperation between the emirate and its residents. It promotes the use of government facilities using the largest possible number of smart applications. 
Arab Future Cities Summit, Dubai, 10-11 Nov 2014
Dubai Smart City initiativeDubai as the “smartest city in the world” 
New initiative to make Dubai a world hub for innovation 
Investing 4.5 Billion Dhsto transform Dubai Internet city and media city into innovation and smart communities 
Aim: creating the “smartest” environment in the world for innovation 
Transport 
Communications 
Infrastructure 
Electricity 
Economic services 
Urban planning 
100 Initiatives 
1000 smart services 
Dubai Smart City Strategy 
Arab Future Cities Summit, Dubai, 10-11 Nov 2014 
Principles: Communication, integration and cooperation
Dubai Smart City Initiative 
Silicon Park Project 
Dubai smart learning initiative 
Arab Future Cities Summit, Dubai, 10-11 Nov 2014
Conclusions 
Vision and existence of an urban strategic plan is a must 
Stakeholders cooperation is key for data/information exchange 
A pragmatic approach to digital strategy should be considered 
Integrating the different OP systems and technologies is important 
Arab Future Cities Summit, Dubai, 10-11 Nov 2014
Thank you 
Arab Future Cities Summit, Dubai, 10-11 Nov 2014

Digital strategy for a successful smart city initiative

  • 1.
    Digital Strategy fora Successful Smart City Initiative By: Dr. Saeed Al Dhaheri ICT Expert @DDSaeed Sustainable Cooperative Wired Efficient Social Prosperous Competitive Arab Future Cities Summit, Dubai, 10-11 Nov 2014 productive
  • 2.
    Agenda:A digital Strategyfor aSuccessful Smart City Initiative What Drives Smart Cities? What is aSmart City? Smart City Planning Principles Smart City Topology What is a Digital Strategy Areas of Focus for aSmart City Digital Strategy Other Considerations Dubai Smart City Initiative Conclusions Arab Future Cities Summit, Dubai, 10-11 Nov 2014
  • 3.
    What Drives SmartCities To overcome challenges associated with urbanization “managing urban areas has become one of the most important development challenges of the 21stcentury.” –John Wilmoth A need for Sustainability Other Drivers: Boosting image, Enhancing safety, Hosting global events New technologies bring promising solutions resources optimization and better management of infrastructure Achieve infrastructure efficiency City challenges Pollution Water Energy Transportation Governance Housing Waste Health Arab Future Cities Summit, Dubai, 10-11 Nov 2014
  • 4.
    What is asmart city? No one definition for smart city –> depends “smartness” comes from information management and aggregation Smart cities are based on the principle of information and data exchange between different sectors of a city “A smart city is a developing organism that takes advantage of the best contemporary technology available.” Arab Future Cities Summit, Dubai, 10-11 Nov 2014
  • 5.
    Smart City Definitions •“A city well performing in a forward-looking way in economy, people, governance, mobility, environment & living, built on the smart combination of endowments and activities of self-decisive independent and aware citizens” (Giffinger& Gudrum, 2010) •“A city to be smart when investments in human and social capital and traditional (transport) and modern (ICT) communication infrastructure fuel sustainable economic growth and a high quality of life, with a wise management of natural resources, through participatory governance” (Caragliu, 2009) Scholar’s view •“Smart City as a high-tech intensive and advanced city that connects people, information and city elements using new technologies in order to create sustainable greener city, competitive and innovative commerce and an increase life quality with a straightforward administration and maintenance system of city” (Barcelona City Hall, 2011) •“Amsterdam Smart City uses innovative technology and the willingness to change behaviorrelated to energy consumption in order to tackle climate goals. Amsterdam Smart City is an universal approach for design and development of a sustainable, economically viable program that will reduce the city’s carbon footprint” (Amsterdam Smart City, 2009) City’s View •“The use of Smart Computing technologies to make the critical infrastructure components and services of a city —which include city administration, education, healthcare, public safety, real estate, transportation, and utilities —more intelligent, interconnected, and efficient.” (Forrester, 2011) •“A smart city is based on intelligent exchanges of informationthat flow between its many different subsystems. This flow of information is analyzedand translated into citizen and commercial services. The city will act on this information flow to make its wider ecosystem more resource-efficient and sustainable. The information exchange is based on a smart governance operating framework designed for cities sustainable.” (Gartner, 2011) Practitioner’sview
  • 6.
    By 2016, over80% of smart city projects will not qualify as smart city projects because they will address only one city domain -Gartner Arab Future Cities Summit, Dubai, 10-11 Nov 2014
  • 7.
    Smart City Parameters Smart meters Smart Grids Intelligent energy storage eLearning Personalized learning Virtual classroom Sensor networks Digital management of water and waste management Resource awareness ehealthand mhealth Intelligent medical devices Personalized healthcare Smart parking Advanced Traffic management Intelligent boards 4G connectivity IoT Free Wi-Fi Fiber-to-the-home Big Data analytics Smart Education Smart Energy Smart Infrastructure e-gov/m-gov Smart services Smart life style choices Use of green mobility options Smart health care Technology Smart mobility Smart Governance Smart citizens Green Buildings Renewable energy integration Intelligent building management Smart Buildings Arab Future Cities Summit, Dubai, 10-11 Nov 2014
  • 8.
    Smart city planningprinciples start with an urban plan that clearly states the key objectives Cities priorities are different Approach? Greenfield vs. Brownfield Greenfield: broader plan (holistic approach) Brownfield: tactical view and gradual with small executable projects Urban planners + CDO + CIO’s work together to: Define stakeholders and requirements Priorities, constraints, challenges Define the smart city initiative as a holistic formula of technology and citizen services Develop a smart city framework Develop measurements of business and citizens impact Arab Future Cities Summit, Dubai, 10-11 Nov 2014
  • 9.
    Smart City Topology Gartner Smart City topology Arab Future Cities Summit, Dubai, 10-11 Nov 2014
  • 10.
    What is aDigital Strategy? Maximizing digital opportunities for a smart city initiative Is a business answer to a digital question How should the city evolve to survive and thrive in an increasingly digital world A lens on business strategy Each city sets its own unique priorities A digital Strategy depends on a smart city framework adopted A pragmatic approach to a digital strategy must be considered Arab Future Cities Summit, Dubai, 10-11 Nov 2014
  • 11.
    Areas of Focusof a Smart City Digital Strategy Smart city digital strategy Added Value Open Innovation Technology Inter- operability Public- Private Partnerships Citizen- centricity Digital security Arab Future Cities Summit, Dubai, 10-11 Nov 2014
  • 12.
    Added Value Valuefor all constituents: Citizens, government, businesses Citizens: Focus on diversity of citizen needs Differentiated services convenience according to user profile, preference, usage,,,etc Government: Operational efficiency, Cost efficiency More sustainable infrastructure and services Business: Digital services to generate revenue shared with government Arab Future Cities Summit, Dubai, 10-11 Nov 2014
  • 13.
    citizen services Provider:government departments, service providers, public-private partnership Citizen-centric services Focus on citizen experience Personalized experience Multi-channel delivery of services with focus on mobile Co-creation of community services Monitoring users behavior and service consumption Social networking Arab Future Cities Summit, Dubai, 10-11 Nov 2014
  • 14.
    Open Innovation Effectiveuse of city open data to produce new apps and services Service innovation based on citizen engagement through multiple channels including social media Effective crowdsourcing strategies Levergedata from IoTand M2M for digital business Arab Future Cities Summit, Dubai, 10-11 Nov 2014
  • 15.
    Public-Private Partnerships Public-Privatepartnerships Engage in public-private partnerships to develop business services that citizens can use Forging mutual benefits partnerships Explore alternative sourcing models to partner with relevant industries and technology providers in smart city ecosystem Arab Future Cities Summit, Dubai, 10-11 Nov 2014
  • 16.
    Interoperability & Integration Interoperability between the different OT of the various sector domains. An Interoperable physical and logical understanding of process flows of data from different systems must be ensured Standards for data sharing and exchange must be defined Explore Open-source and open industry standards Challenge:Integration between OP network and communication network is critical and often complex The concept of data sharing platform Arab Future Cities Summit, Dubai, 10-11 Nov 2014
  • 17.
    Technology Hype cyclefor smart city technologies and solution 2014 -Gartner Arab Future Cities Summit, Dubai, 10-11 Nov 2014
  • 18.
    Technology Benefits andadoption of smart city technologies and solutions Arab Future Cities Summit, Dubai, 10-11 Nov 2014
  • 19.
    Digital Security Tomitigate digital risk Need to protect digital assets of all forms in digital business and ensure that relationships among those assets can be trusted Digital security is a convergence of Info. Sec, IT security, OT security, and IoTSecurity Ensure Privacy issues
  • 20.
    Other Considerations forThe Digital Strategy Information management strategy People strategy Data gathering, analytical, decision making and pattern recognition Collaboration and working in virtual teams Challengesinclude search for talents New roles, e.g. chief digital officer Capacity building, Preparing digital citizens and digital workforce Governance Clear measurements to assess impact on citizens and businesses Arab Future Cities Summit, Dubai, 10-11 Nov 2014
  • 21.
    Dubai Smart Cityinitiative Dubai, the first Arab smart city Push by the visionary leadership of HH Sheikh Mohammed “We strive to catalyzeinnovation and push the limits of using technology to benefit people,,,Our goal is to improve the quality of life as we aim to harness technology for the establishment of a new reality in the city of Dubai, a different life, and a different development model. Our ambition is that this project touches the life of everyone in our country, or every mother in her house, or every employee in his work, or every investor in his project, or every child in his school, and doctor in his clinic. Our goal is to bring about happiness to all. May Allah help us in achieving this end,” Sheikh Mohammed said. Dubai smart city’s main aim is to provide better connections and increase cooperation between the emirate and its residents. It promotes the use of government facilities using the largest possible number of smart applications. Arab Future Cities Summit, Dubai, 10-11 Nov 2014
  • 22.
    Dubai Smart CityinitiativeDubai as the “smartest city in the world” New initiative to make Dubai a world hub for innovation Investing 4.5 Billion Dhsto transform Dubai Internet city and media city into innovation and smart communities Aim: creating the “smartest” environment in the world for innovation Transport Communications Infrastructure Electricity Economic services Urban planning 100 Initiatives 1000 smart services Dubai Smart City Strategy Arab Future Cities Summit, Dubai, 10-11 Nov 2014 Principles: Communication, integration and cooperation
  • 23.
    Dubai Smart CityInitiative Silicon Park Project Dubai smart learning initiative Arab Future Cities Summit, Dubai, 10-11 Nov 2014
  • 25.
    Conclusions Vision andexistence of an urban strategic plan is a must Stakeholders cooperation is key for data/information exchange A pragmatic approach to digital strategy should be considered Integrating the different OP systems and technologies is important Arab Future Cities Summit, Dubai, 10-11 Nov 2014
  • 27.
    Thank you ArabFuture Cities Summit, Dubai, 10-11 Nov 2014