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Dinesh_Resume
- 1. Dinesh Pandey Mob –9971365685 Email: [email protected] Objective: A challenging career as an IT professional in an organization that lends me an environment with challenging work wherein I can share and enhance my skills & knowledge, for organizational and personal benefit. Précis: • Total Experience : 7 Years • Present Employer : NTTDATA Global Delivery Services • Present Role : Team Leader Experience Summary: • Administering Windows 2003, 2008 domain environment besides managing and maintaining of 30 servers including DC, ADC, Symantec Endpoint Protection, Citrix Xendesktop environment etc. • Managing Citrix Xendesktop environment and involved in implementation of VDI infrastructure. • Managing PVS to creating the vDisk and Use the Xendesktop Setup Wizard to deploy virtual desktops to VMs and to add the virtual desktops to a machine catalog and promote new vDisk versions to production. • Using Citrix Studio to build machine catalogs from the virtualization infrastructure, MCS, Provisioning Services, and physical machines. • Manage base images and install software • Create Delivery Groups • Deliver applications, desktops, and machines; manage the associated sessions. • Managing AD user accounts and groups on Windows 2008 domain controller.
- 2. • Maintaining grouppolicies, security updates using Symantec Endpoint Protection along with software rollouts and patch management using WSUS 3.0 • Delivering Microsoft Server Administration encompassing monitoring server status, troubleshooting issues related to client connectivity, response time, server performance, backup/restore while performing and disaster recovery planning and testing • Deploying and Managing Symantec Endpoint Protection. • Configuring and supporting endpoint security software solutions (Symantec). • Updating Signature files, every server/workstation with latest definitions/patch versions. • Handling virus threat outbreak, severity issues, Anti-virus software issues, Virus and hoax related requests, Malware or suspected malware infections. • Managing & directing teams of Endpoint Security engineers to secure the Infrastructure of global clients. • Security compliance Assessment, Management and Reporting. • Handling day to day operations & escalations related to security incidents. • Mentoring team on Symantec Endpoint Protection, processes & procedures to ensure error free & timely service delivery with utmost customer satisfaction. Education: Academic • M.Sc. IT from Karnataka state Open University (KSOU) in 2013. • B.C.A from Rajiv Academy for technology & Management, Agra University in 2007. • Senior Secondary (12th) from U.P Board in June 2004. • Secondary (10 th ) from U.P Board in June 2002. Technical Skills: • CCA virtualization • MCSA Certified (MCP ID#6625600) • MCTS Certified • Operating System: Win XP, Win Server 2003, Windows Vista and Win 7 & 8. Professional Experience:
- 3. Sr. Associate –Keane India LTD (NTTDATA GDS LTD), Noida May 2010 to till date • Administering Windows 2003, 2008 & 2012 domain environment besides managing and maintaining of 30 servers including DC, ADC, Symantec Endpoint Protection, etc. • Managing AD user accounts and groups on Windows 2008 domain controller • Maintaining group policies, security updates using Symantec Endpoint Protection along with software rollouts and patch management using WSUS 3.0 • Delivering Microsoft Server Administration encompassing monitoring server status, troubleshooting issues related to client connectivity, response time, server performance, backup/restore while performing and disaster recovery planning and testing • Leading complete Physical-to-Virtual (P2V), Virtual-to-Virtual (V2V) and Virtual-to-Physical (V2P) migration of Windows 2003, 2008 & 2012 Servers along with complete installation, configuration & maintenance of Microsoft Windows Servers • Deploying OS patches on servers/clients systems through WSUS. • Deploying and Managing Symantec Endpoint Protection. • Configuring and supporting endpoint security software solutions (Symantec). • Updating Signature files, every server/workstation with latest DAT/patch versions. • Working on user issues through incident tickets and walking the user through email/call to ensure resolution. • Handling virus threat outbreak, severity issues, Anti-virus software issues, Virus and hoax related requests, Malware or suspected malware infections. • Managing Antivirus replication sites. • Managing SEP GUP (Group update provider). • Managing user accounts in AD. • Providing prompt, accurate, and respectful support to users, employing high degree of customer-service skill and technical expertise while ensuring customer satisfaction. • Working on user issues through incident tickets and walking the user through email/call to ensure resolution. • Handling virus threat outbreak, severity issues, Anti-virus software issues, Virus and hoax related requests, Malware or suspected malware infections. • Managing Antivirus replication sites. • Managing SEP GUP (Group update provider). • Consistently delivered rapid, outstanding service and support, resulting in a high level of customer satisfaction; kept users updated on resolutions. Desktop Support – ATS InfoTech PVT LTD Aug 2008 to May 2010
- 4. • Provided prompt,accurate, and respectful support to users, employing high degree of customer-service skill and technical expertise while ensuring customer satisfaction. • Asset, Stock handling & creating various MIS reports. • Responsible for deployment, administration and troubleshooting Of Operating Systems and installation of scanners and printers. • Managing & troubleshooting several SAP applications. • Managing Wireless Network (Net gear). • Follow-up with vendors for support of various items such as Desktops, Laptops, Servers and Printers. • Video Conferencing, Event Support & Etc. • Consistently delivered rapid, outstanding service and support, resulting in a high level of customer satisfaction, kept users updated on resolutions. • Saved travel time to remote location office several hours away and quickly solving customer problem on phone / Net meeting/ WebEx Sessions. Desktop Support – High Technologies & Solutions March 2008 to Aug 2008 • Provided prompt, accurate, and respectful support to users, employing high degree of customer-service skill and technical expertise while ensuring customer satisfaction. • Asset, Stock handling & creating various MIS reports. • Responsible for deployment, administration and troubleshooting Of Operating Systems and installation of scanners and printers. • Managing & troubleshooting several SAP applications. • Managing Wireless Network (Net gear). • Follow-up with vendors for support of various items such as Desktops, Laptops, Servers and Printers. • Saved travel time to remote location office several hours away and quickly solving customer problem on phone / Net meeting/ WebEx Sessions.
- 5. Technical Associate –Tech Mahindra Aug 2007 to Feb 2008 • Provided prompt, accurate, and respectful support to users, employing high degree of customer-service skill and technical expertise while ensuring customer satisfaction. • Responsible for deployment, administration and installation of Operating Systems, scanners and printers. • Managing & troubleshooting OS related and application compatibility issues. Hobbies: • Playing Cricket and Badminton. Personal Details: Passport No. : J9532004 Date of Birth : 1st September 1987 Marital Status : Married Permanent Address : H.No-51B/7D, Molarband Ext, Badarpur, New Delhi-110044
- 6. Technical Associate –Tech Mahindra Aug 2007 to Feb 2008 • Provided prompt, accurate, and respectful support to users, employing high degree of customer-service skill and technical expertise while ensuring customer satisfaction. • Responsible for deployment, administration and installation of Operating Systems, scanners and printers. • Managing & troubleshooting OS related and application compatibility issues. Hobbies: • Playing Cricket and Badminton. Personal Details: Passport No. : J9532004 Date of Birth : 1st September 1987 Marital Status : Married Permanent Address : H.No-51B/7D, Molarband Ext, Badarpur, New Delhi-110044