Evolution of a brand
Harvard Business School Case
DOVE
▣ A brand with its origin in the U.S in the post
World War - II era.
▣ Launched in 1957 with its strategic step to
create a strong brand position in health and
beauty sector by Unilever.
UNILEVER
▣ Leading global
manufacturer of packaged
consumer goods.
▣ Operates mainly in the
food,home,personal care
sectors of the economy.
PORTFOLIO OF UNILEVER
COMPETITORS
‣ P&G
‣ KRAFT FOODS
‣ NESTLE
And many more …
‘’
1. In the February of 2000,
Unilever embarked on a
five year strategic initiative
called “Path - to - Growth”.
2. An important part of this
initiative was a plan to
winnow its more than 1600
brands to 400.
!?
What was the
need for fewer
brands...
Let’s find out
the reasons .
REASONS FOR A FEWER BRANDS
1. Global decentralization brought problems in
the control of the brands.
2. Lacked a unified global identity.
3. A small number of brands would be selected
as “Master Brands” and there would be a
global brand unit for each Master Brand.
EVOLUTION OF BRAND
“ DOVE ”
1957:
THE LAUNCH OF
“DOVE”
Birth of the
brand “Dove” .
1957 : THE LAUNCH OF “DOVE”
▣ The advertising campaign
for the launch of the brand
“Dove” was created by
Ogilvy and Mather
advertising agency.
▣ The message was “Dove
soap doesn’t dry your skin,
because it is one-quarter
cleansing cream.”
IN THE LATE 1970 ’s
The term “cleansing
cream” was replaced
with “moisturizing
cream” - But dove
stayed with the claim
not to dry the skin , the
refusal to call it a soap ,
for over 40 years .
2000:
CAMPAIGN FOR
REAL BEAUTY
The turning
point to Dove’s
success . :)
‘’
Silvia Lagnado , the global brand
director for “Dove” , lead a worldwide
investigation into women’s responses
to the iconography of the beauty
industry.
PRE-CAMPAIGN SURVEY
“ Young, white, blond and thin “
were almost the universal
characteristics of women
portrayed in advertising and
packaging.
But for many women, these
were unattainable standards ,
and far from being inspired,
they taunted !!!
‘’
In search for an
alternative view of the
goal of personal care,
unilever tapped two
experts.
Dr.Nancy Etcoff
was a Harvard University
psychiatrist, working at the
Massachusetts General
Hospital, author of the book,
“Survival of the Prettiest”.
EXPERTS TAPPED BY UNILEVER
Dr. Suzy Orbach
was a London based
psychotherapist best known
for having treated Lady Diana
Spencer and was the author of
the book, “ Fat is a Feminist
Issue.”
STEP 1 :
Silvia hired British
photographer John Rankin
Waddell, an avant guarde
fashion photographer well-
known for using ordinary
people in supermodel contexts
and for books of nudes
featuring plain-looking models.
STEP 2 : Tick-Box Campaign
In this campaign, billboards
were erected and viewers were
asked to phone 1-888-342-
DOVE to vote on whether a
woman on the billboard was
“outsized” or “outstanding.” A
counter on the billboard
showed the votes in real time.
STEP 3: The “REAL” Beauty
They featured six “real”
women cheerfully
posing in plain white
underwear.
2002:
SELF ESTEEM
PROJECT
DOVE-
Movement for
self-esteem !
‘’
At a Dove leadership team
offsite meeting, an effort was
made to engage executives in
the idea behind The
“Campaign for Real Beauty”
by filming their own
daughters discussing their
self-esteem challenges.
DOVE : POP and POD
Point of Parity (POP) : Cleansing
Points of Difference (POD) :
● Trust
● Simple is beautiful
● Emotional bond with the customers
‘’
DOVE emerged as a brand
with a Point of View.
Dove emphasized on more
women feeling beautiful
instead of woman feeling
more beautiful.
BRAND MANAGEMENT
● Unilever had organized the work of marketing in a manner
similar to its main competitor, Procter & Gamble, known as
the brand management system.
● Within a product category the firm often offered multiple
brands, each led by a brand manager.
● In effect, each brand operated as a separate business,
competing with its siblings as well as the products of other
firms.
REVENUE GROWTH
● In September 2006, Landor
Associates identified Dove
as one of 10 brands with
the greatest percentage
gain in brand health and
business value in the past
three years.
● It computed that the brand
had grown by $1.2 billion.
CONTROVERSIES FACED
Dove is a product of Unilever which produces AXE deodorant
and LYNX shower gel too. (which created a stir with their ads !)
SWOT
ANALYSIS
STRENGTHS , WEAKNESSES
OPPORTUNITIES and THREATS
STRENGTHS :
1. Positive social messaging.
2. Awakenes individual empowerment.
3. Helping girls to raise their self-esteem.
WEAKNESSES :
1. Ads are contradictory in nature.
2. Unilever used hotties in sexually suggestive
ads to promote its Axe brand.
3. Doves “Real Beauty” pics could be big
phonies.
OPPORTUNITIES :
1. Targets female customers at an emotional
level.
2. New opportunities to target male customers
too.
THREATS :
Risk of being brand for ‘ average girls ’
Thanks!
Credits
Special thanks to all the people who made and
released these awesome resources for free:
▣ Presentation template by SlidesCarnival
▣ Photographs by Unsplash
▣ Google Images
Presentation design
Designed By :
Praneeth Ponnekanti , IIITD&M Kancheepuram
Under an Internship By :
Prof. Sameer Mathur , IIM Lucknow
www.IIMinternship.com

Dove - Evolution of a brand

  • 1.
    Evolution of abrand Harvard Business School Case
  • 2.
    DOVE ▣ A brandwith its origin in the U.S in the post World War - II era. ▣ Launched in 1957 with its strategic step to create a strong brand position in health and beauty sector by Unilever.
  • 3.
    UNILEVER ▣ Leading global manufacturerof packaged consumer goods. ▣ Operates mainly in the food,home,personal care sectors of the economy.
  • 5.
  • 6.
    COMPETITORS ‣ P&G ‣ KRAFTFOODS ‣ NESTLE And many more …
  • 8.
    ‘’ 1. In theFebruary of 2000, Unilever embarked on a five year strategic initiative called “Path - to - Growth”. 2. An important part of this initiative was a plan to winnow its more than 1600 brands to 400.
  • 9.
    !? What was the needfor fewer brands... Let’s find out the reasons .
  • 10.
    REASONS FOR AFEWER BRANDS 1. Global decentralization brought problems in the control of the brands. 2. Lacked a unified global identity. 3. A small number of brands would be selected as “Master Brands” and there would be a global brand unit for each Master Brand.
  • 11.
  • 13.
    1957: THE LAUNCH OF “DOVE” Birthof the brand “Dove” .
  • 14.
    1957 : THELAUNCH OF “DOVE” ▣ The advertising campaign for the launch of the brand “Dove” was created by Ogilvy and Mather advertising agency. ▣ The message was “Dove soap doesn’t dry your skin, because it is one-quarter cleansing cream.”
  • 15.
    IN THE LATE1970 ’s The term “cleansing cream” was replaced with “moisturizing cream” - But dove stayed with the claim not to dry the skin , the refusal to call it a soap , for over 40 years .
  • 17.
    2000: CAMPAIGN FOR REAL BEAUTY Theturning point to Dove’s success . :)
  • 18.
    ‘’ Silvia Lagnado ,the global brand director for “Dove” , lead a worldwide investigation into women’s responses to the iconography of the beauty industry.
  • 20.
    PRE-CAMPAIGN SURVEY “ Young,white, blond and thin “ were almost the universal characteristics of women portrayed in advertising and packaging. But for many women, these were unattainable standards , and far from being inspired, they taunted !!!
  • 21.
    ‘’ In search foran alternative view of the goal of personal care, unilever tapped two experts.
  • 22.
    Dr.Nancy Etcoff was aHarvard University psychiatrist, working at the Massachusetts General Hospital, author of the book, “Survival of the Prettiest”. EXPERTS TAPPED BY UNILEVER Dr. Suzy Orbach was a London based psychotherapist best known for having treated Lady Diana Spencer and was the author of the book, “ Fat is a Feminist Issue.”
  • 23.
    STEP 1 : Silviahired British photographer John Rankin Waddell, an avant guarde fashion photographer well- known for using ordinary people in supermodel contexts and for books of nudes featuring plain-looking models.
  • 24.
    STEP 2 :Tick-Box Campaign In this campaign, billboards were erected and viewers were asked to phone 1-888-342- DOVE to vote on whether a woman on the billboard was “outsized” or “outstanding.” A counter on the billboard showed the votes in real time.
  • 26.
    STEP 3: The“REAL” Beauty They featured six “real” women cheerfully posing in plain white underwear.
  • 27.
  • 29.
    ‘’ At a Doveleadership team offsite meeting, an effort was made to engage executives in the idea behind The “Campaign for Real Beauty” by filming their own daughters discussing their self-esteem challenges.
  • 31.
    DOVE : POPand POD Point of Parity (POP) : Cleansing Points of Difference (POD) : ● Trust ● Simple is beautiful ● Emotional bond with the customers
  • 32.
    ‘’ DOVE emerged asa brand with a Point of View. Dove emphasized on more women feeling beautiful instead of woman feeling more beautiful.
  • 33.
    BRAND MANAGEMENT ● Unileverhad organized the work of marketing in a manner similar to its main competitor, Procter & Gamble, known as the brand management system. ● Within a product category the firm often offered multiple brands, each led by a brand manager. ● In effect, each brand operated as a separate business, competing with its siblings as well as the products of other firms.
  • 34.
    REVENUE GROWTH ● InSeptember 2006, Landor Associates identified Dove as one of 10 brands with the greatest percentage gain in brand health and business value in the past three years. ● It computed that the brand had grown by $1.2 billion.
  • 35.
    CONTROVERSIES FACED Dove isa product of Unilever which produces AXE deodorant and LYNX shower gel too. (which created a stir with their ads !)
  • 36.
  • 37.
    STRENGTHS : 1. Positivesocial messaging. 2. Awakenes individual empowerment. 3. Helping girls to raise their self-esteem.
  • 38.
    WEAKNESSES : 1. Adsare contradictory in nature. 2. Unilever used hotties in sexually suggestive ads to promote its Axe brand. 3. Doves “Real Beauty” pics could be big phonies.
  • 39.
    OPPORTUNITIES : 1. Targetsfemale customers at an emotional level. 2. New opportunities to target male customers too.
  • 40.
    THREATS : Risk ofbeing brand for ‘ average girls ’
  • 41.
  • 42.
    Credits Special thanks toall the people who made and released these awesome resources for free: ▣ Presentation template by SlidesCarnival ▣ Photographs by Unsplash ▣ Google Images
  • 43.
    Presentation design Designed By: Praneeth Ponnekanti , IIITD&M Kancheepuram Under an Internship By : Prof. Sameer Mathur , IIM Lucknow www.IIMinternship.com