eCIO PPT 2000 SPI CC REWARDS AND INCENTIVES

REWARDS AND INCENTIVES
SOFTWARE PROCESS IMPROVEMENT & CULTURE CHANGE
REWARDS & INCENTIVES COMMITTEE
FEP OPERATIONS CENTER, CAREFIRST BLUE CROSS/BLUE SHIELD
(IT 2700-XX V 0.1 DRAFT: FOR DISCUSSION PURPOSES)
PRESENTATION
as of: 2000
Prepared for:
• Departmental IT OCI’s
• Those interested in steps that could improve the culture associated with
staff which also promotes general process improvements
Prepared By:
David Niles; Director Systems Development
Wednesday, October 28, 2015ECIO EXECUTIVE WORKBENCH Page: 1

VALUE PROPOSITION/PROBLEM STATEMENT/
TAKEAWAYS
• Concepts presented of a reward and incentive program that encourages the
following:
– Peer to Peer awards provide individual recognition
– Encourages recognition of efforts of others, thus promoting Team Spirit
– Team Leader/Manager Recognition of Group efforts and accomplishments
– Cross Sectional Team Awards recognize cooperative/ collaborative efforts of all
– Point System allows greater flexibility
– Links individual performance evaluations with corporate performance
– Rewards high performance individuals fairly, while encouraging others to
strive to improve
– Self-adjusting year-over-year, not constrained to “same ole, same ole”
– Simplicity (Web based, automated process)

COMMITTEE MEMBERS
The 1999 Committee Members
– Rich Fogg
– Sherry Fogg
– Chris Gray
– Matt Hardy
– David Niles
– Michelle Penny
– Evelyn Ricks
The 2000 Committee Members
– Vilna Bonilla-Kenny
– Grier Greene
– Julie Hickman
– Tom Nuhn
– Valerie O’Brien
– Michelle Penny
– Tawana Thomas
– Corporate Sponsor: David
Niles

THE OBJECTIVES OF OUR PRESENTATION
• Review 1999 Rewards & Incentives Program
• Introduce 2000 Rewards & Incentives Program
• Provide Procedures for WEB based Kudo Kard Award System

1999 REWARDS & INCENTIVES
• $150,000 Total Amount Available
• $100,000 Departmental Incentive Award
• $50,000 Kudo Kard Award Money
– $15,000 Peer to Peer Recognition
– $30,000 Team Recognition (Managers)
– $5,000 Cross Team Recognition (Senior Management)

1999 KUDO KARDS AWARDED TO ASSOCIATES
• PEER TO PEER - 531
• MANAGER’S - 232
• DIRECTOR’S - 112

KUDO KARD

KUDO KARD 2000
SAY THANK YOU
WITH A KUDO KARD
REMINDER:
IF YOU GET YOUR KUDO KARDS APPROVED BY ____________.
COULD BE IN YOUR HANDS BY ______________________.

Did you have
too much work?
Did someone lend a
helping hand?
Don’t quite know
how to say “Thank
You”?
KUDO KARD 2000
THE PERFECT
“THANK YOU”
GIVE THE GIFT OF TRUE BUSINESS GRATITUDE

Don’t quite know how to say thank you?
THE PERFECT
THANK YOU
KUDO KARD 2000

1999 DEPARTMENTAL INCENTIVE
• The 1999 Director’s Office Performance Point Rating was 118.17 points for the
FEPOC
• The Departmental Incentive Award of $90,850 was distributed to FEPOC Associates
and Non-FEP Support Staff
• Overall, the consensus from Ops Center Associates was:
– the 1999 Rewards & Incentive program was a BIG success.

HOW COMMITTEE DEVELOPED 2000
RECOMMENDATIONS
• Reviewed FEPOC 1999 Rewards and Incentives
• Solicited feedback from FEPOC Associates
• Reviewed and analysis Associate feedback
• Brainstormed ideas and other corporate suggestions

COMMITTEE’S RECOMMENDATION
YEAR 2000
• Based on $150,000 Reward Total:
• Points are to be awarded rather than dollar amounts for the Kudo Kard Awards
(50,000 Total)
– 34,100 points Peer to Peer Recognition
– 11,680 points Managers Recognition
– 4,220 points Senior Managers Recognition
• $100,000 divided among FEPOC Associates

HOW HAS THE PROGRAM CHANGED?
• Kudo Points rather than dollars are awarded
• More flexibility for Kudo Point Awards
• Allocated more for Peer to Peer Recognition
• Kudo Points redeemed monthly for money
• Kudo Kards are automated & Web based

2000 KUDO POINT ALLOCATIONS
• Peer to Peer Award:
• 110 Points for each full and part time Associate.
• Manager Award:
• 40 Points for each Associate in his/her Section.
• Director Award:
• 844 Points each
• Vice President Award:
• 844 Points

2000 KUDO KARD AWARDS
• Kudo Kards:
– based on Points
– Each Point = $1.00
• Points awarded in increments of 10 points
• Monthly redemption minimum is 40 points
– Pay out will be received in a separate check
• At year-end, un-used points are redeemed back to the committee
• Associates cannot award themselves
• Associates can award other FEPOC or NCA associates
• Associates may receive multiple Kards
• Un-used Point(s) will be used to purchase Department equipment

2000 CASH AWARD OF $100,000 DIVIDED AMONG FEP
ASSOCIATES & OC SUPPORT AREAS
• Total cash incentive tied to Performance Points awarded from the FEP Director’s
Office
• For each Point above 100 points, 5% of the total cash award would be available for
distribution
• Examples:
– 100 points = $0 105 points = $ 25,000
– 110 points = $50,000 115 points = $ 75,000
– 117 points = $85,000 120 points = $100,000

ASSOCIATES & OC SUPPORT AREAS(CONTINUED)
• Award based on Performance Evaluation (PE) Ratings
• Only PE Ratings of 3 or higher are considered
• Example based on 260 FEP Associates plus 10 FTEs from the Support areas:
– PE Rating # of Associates
– 5 10
– 4 30
– 3 210*
– 2 10
– 1 10
• * includes 10 Support areas FTEs

ASSOCIATES & OC SUPPORT AREAS (CONTINUED)
• PE Rating x # of Associates = Total Shares
– 5 x 10 = 50
– 4 x 30 = 120
– 3 x 210 = 630 Total Shares = 800
• $100,000 / 800 = $125 (amount per share)
• Associate Pay Out = PE Rating x $125
– PE 5 = 5 x $125 = $625
– PE 4 = 4 x $125 = $500
– PE 3 = 3 x $125 = $375

ADVANTAGES OF REWARDS SYSTEM FOR 2000
• Peer to Peer awards provide individual recognition
• Encourages recognition of efforts of others, thus promoting Team Spirit
• Team Leader/Manager Recognition of Group efforts and accomplishments
• Cross Sectional Team Awards recognize cooperative/ collaborative efforts of all
• Point System allows greater flexibility
• Simplicity (Web based, automated process)

KUDO KARD WEB BASED SYSTEM
Kudo Kard Award Process
REWARDS & INCENTIVES Program

SIGN ON - NEW USER
DOUBLE CLICK THE
INTERNET EXPLORER
ICON

SIGN ON – NEW USER
SELECT SYSTEM
SUPPORT

SIGN ON - NEW USER
CLICK
“NEW USER” BUTTON

SIGN ON - NEW USER
INSERT USER INFORMATION
CLICK “SEND REQUEST”
BUTTON

SIGN ON - NEW USER
CONFIRMATION SCREEN
CLICK THE “X” BUTTON AT
THE TOP RIGHT HAND
CORNER TO EXIT INTERNET
EXPLORER

SIGN ON - NEW USER
• After you receive the Email confirmation with your password, follow the sign on
procedures for Regular Users.

SIGN ON - REGULAR USER
DOUBLE CLICK THE
INTERNET EXPLORER
ICON

SELECT SYSTEM
SUPPORT

CLICK
“CHANGE PASSWORD”
BUTTON

FILL IN ALL INFORMATION
(ENTERING NEW PASSWORD
TWICE)
CLICK “CHANGE PASSWORD”
BUTTON

IF YOU PREVIOUSLY CLOSED YOUR
BROWSER, BY CLICKING THE X
BUTTON AT THE TOP RIGHT HAND
CORNER TO EXIT INTERNET
EXPLORER, YOU NEED TO SIGN
BACK ON.
DOUBLE CLICK THE INTERNET
EXPLORER ICON AND FOLLOW THE
PROCEDURES TO DISPLAY THIS
WINDOW.
ENTER YOUR EMAIL ID AND YOUR
PASSWORD.
CLICK “LOG ON” BUTTON.

IF YOU WANT YOUR
EMAIL AND
PASSWORD SAVED,
CLICK THE “YES”
BUTTON.

REWARD & INCENTIVE PROGRAM
SELECT REWARD &
INCENTIVE PROGRAM

KUDO KARD AWARD PROCESS
SELECT
KUDO KARD
AWARDS

PRESENTING A KUDO KARD
SELECT
00 PRESENTING A KUDO
KARD

IF RECIPIENT IS NOT LOCATED IN
THE RECIPIENT INFO LIST, CLICK
THE “REQUEST TO ADD A
RECIPIENT” BUTTON,
FILL IN RECIPIENT INFORMATION
AND CLICK THE “SEND REQUEST”
BUTTON,
MESSAGE - “YOU WILL BE NOTIFIED
BY EMAIL WHEN THIS PERSON IS
ADDED TO THE SYSTEM”.

IF RECIPIENT IS LOCATED
IN THE RECIPIENT INFO
LIST, SELECT THE
RECIPIENT’S NAME AND
EMAIL ADDRESS.
ENTER REASON
SELECT AWARD POINTS
FROM DROP-DOWN BOX
CLICK “CONFIRM”
BUTTON

VERIFY DATA THAT YOU
ENTERED IS CORRECT AND
CLICK “ADD KUDO” BUTTON

CONFIRMATION SCREEN
CLICK THE X BUTTON AT THE
TOP RIGHT HAND CORNER TO
EXIT INTERNET EXPLORER. OR,
CLICK THE “BACK TO KUDO
KARD PRESENTING PAGE”
BUTTON TO PRESENT
ADDITIONAL KARDS

AWARD PROCESS
SELECT REWARD &
INCENTIVE
PROGRAM

AWARD PROCESS
SELECT
KUDO KARD AWARDS

RECEIVING A KUDO KARD
SELECT “00 RECEIVING A
KUDO KARD”
THE KUDO KARD RECEIVED
LIST WILL BE DISPLAYED
SELECT THE SPECIFIC ID #
YOU WANT TO REVIEW

COMPLETE THE “RECIPIENT
SSN” FIELD AND CLICK THE
“SUBMIT” BUTTON TO
ACCEPT THE KUDO KARD
TO DECLINE, SELECT THE
“DECLINE” BUTTON OPTION
AND CLICK “SUBMIT” BUTTON

YOU WILL BE RETURNED
TO THE KUDO KARDS
RECEIVED LIST TO SEE
THE REMAINING KUDO
KARDS
SELECT NEXT KUDO
KARD ID #, OR CLICK
THE X BUTTON AT THE
TOP RIGHT HAND
CORNER TO EXIT
INTERNET EXPLORER.

FUTURE STATE

PRESENTERS BACKGROUND
• David Niles (djn_bus@msn.com)
– Director, Systems Development
• USA Federal Government Health Care, Washington DC
– Director Enterprise Infrastructure
• Sanmina-SCI Contract Manufacturing, San Jose CA, Huntsville AL
• Largest Oracle ERP instance in the world… HSV Z series, Superdomes
– Director, Project Control And Service Management
• Sanmina-SCI, Chennai India Guadalajara MX
• Mergers and Acquisitions, DRP, SOX, GSC, PMO
– Sr. Director Support Services
• Burlington Coat Factory, Philadelphia PA
• Change Control, GSC, Asset Management, Field Services, Technical Services,
PMO
– Program Director, Day 2 Wipro
– Special advisor, CIO/COO Macmillan Publishing NYC
Page: 47Wednesday, October 28, 2015ECIO EXECUTIVE WORKBENCH

TOOLKITS USED IN THE ASSISTANCE FOR COLLECTION OF
INFORMATION
• Mindmap
• eCIO Executive Workbench
– Toolkit and examples for all facets of the
workplace for managers, executives and
the individuals contributor
– Leave your card and I’ll get you a copy

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END OF PRESENTATION
…

eCIO PPT 2000 SPI CC REWARDS AND INCENTIVES

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eCIO PPT 2000 SPI CC REWARDS AND INCENTIVES