E-Commerce Usage In Indonesia 2016
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This survey of 1,468 Indonesian internet users found that: - 77% shop online, with Lazada, Tokopedia and Bukalapak being the most well-known sites. - Clothes and accessories are the most popular products purchased online. - Frequent promotions and convenient payment methods are the top reasons for shopping online. - Lazada has the largest market share at 20% and is purchased most by under 18s and over 35s.
E-Commerce Usage In Indonesia 2016
- 1. STUDY ABOUT ONLINE SHOPPING BEHAVIOR IN INDONESIA BY DI-MARKETING (www.di-onlinesurvey.com) September, 2016
- 2. 1 SCOPE OF WORK This survey was conducted to study about online shopping behavior in Indonesia Methodology: Online survey Fieldwork time: 10 days (10/08/2016 to 20/08/2016) Sample size: N = 1468 Geography: Nationwide
- 3. 2 KEY FINDINGS • 77% Indonesian internet population shopping online • Lazada.co.id, Tokopedia.com and Bukalapak.com are the most well-known E-commerce sites • Online shopper know E-commerce site mostly through Facebook ads (79%) and TV ads (72%) • Lazada.co.id dominates the E-commerce industry with 20% market share • 55% Indonesian are shop online for clothes & accessories • Promotion (60%) and Convenient payment method (59%) are top reason for shopping online • 96% online shoppers are satisfied and 6% are loyal with their current E-commerce site • 1/3 shop online 2-3 times/month and 33% of them spend around $10 - $20/time • 66% use smartphone for shopping online • 73% use online payment method
- 4. 3 KEY FINDING VIETNAM 2016 INDONESIA 2016 E-commerce usage 94% online population 77% online population Most well-known E- commerce site Lazada.vn, Tiki.vn and Sendo.vn Lazada.co.id, Tokopedia.com and Bukalapak.com Market leaders Lazada (36% market share) Lazada (20% market share) Main sources of brand awareness Facebook ads and WOM Facebook ads and TV ads Reason for shopping online Diversity of product types Frequent promotion and Convenient payment method Top brought product Clothes & accessories Clothes & accessories Satisfaction 79% satisfied 96% satisfied Loyalty 12% are loyal with their current E-commerce site 6% are loyal with their current E- commerce site Spending 49% spend from $10 - $20 33% spend from $10 - $20 Shopping frequency 32% shop 2-3 times/month 29% shop 2-3 times/month Payment method 85% cash on delivery 73% online payment VIETNAM VS. INDONESIA
- 5. 4 N = 1468 DEMOGRAPHIC INFORMATION GenderAge OccupationLiving Place 10% 16% 24% 36% 14% Over 35 31 - 35 26 - 30 18 - 25 Under 18 40% 60% Male Female 53% 2% 3% 5% 5% 15% 17% Others Makassar Medan Bandung Surabaya Bodetabek Jakarta 1% 2% 3% 4% 13% 22% 24% 30% Others Engineer/Doctor/Teacher Factory Worker Job seeker/Retired Self-employed Housewife Officer Student
- 6. 5 77% INDONESIAN ONLINE POPULATION ARE SHOPPING ONLINE Over last 3 months, have you purchased anything online? 23% 55% 23% 14% 15% 18% 77% 45% 77% 86% 85% 82% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Total Under 18 18 - 25 26 - 30 31 - 35 Over 35 Yes No N = 359N = 1468 N = 195 N = 529 N = 236 N = 149
- 7. 6 40% ARE DOUBT ABOUT QUALITY AND SIZE WHEN SHOPPING ONLINE If not, why didn’t you shop online? 11% 10% 20% 22% 24% 32% 40% Others I may disclose my personal information ( bank account, mail,…) I have never thought of buying things online High shipping cost It is hard to exchange/ return products I prefer browsing for prices and look for new fashion I am not sure about quality and size N = 344
- 8. 7 LAZADA.CO.ID, TOKOPEDIA.COM AND BUKALAPAK.COM ARE THE MOST WELL-KNOWN E-COMMERCE SITES IN INDONESIA Do you know any E-commerce websites listed below? (By city) 1% 5% 14% 23% 24% 33% 36% 43% 45% 72% 73% 81% 82% 82% 83% 85% 87% 90% I don't know any of them Others Jakartanotebook.com id.Ebay.com Agoda.com Jd.id Amazon.com Qoo10.co.id Bhineka.com Traveloka.com Zalora.co.id MatahariMall.com Blibli.com Elevania.co.id OLX.com Bukalapak.com Tokopedia.com Lazada.co.id Total 2% 4% 26% 26% 28% 39% 38% 51% 52% 76% 77% 85% 83% 81% 82% 87% 87% 89% Jakarta 1% 3% 13% 27% 27% 37% 39% 52% 51% 72% 76% 84% 80% 88% 84% 88% 88% 93% Bodetabek 1% 5% 11% 22% 22% 31% 35% 39% 42% 71% 71% 80% 82% 82% 83% 83% 86% 89% Others N = 1124 N = 214 N = 185 N = 725
- 9. 8 AGAIN, LAZADA.CO.ID, TOKOPEDIA.COM AND BUKALAPAK.COM ARE THE MOST WELL-KNOWN E-COMMERCE SITES ACROSS AGE GROUPS Do you know any E-commerce websites listed below? (By age) 1% 5% 14% 23% 24% 33% 36% 43% 45% 72% 73% 81% 82% 82% 83% 85% 87% 90% I don't know any of them Others Jakartanotebook.com id.Ebay.com Agoda.com Jd.id Amazon.com Qoo10.co.id Bhineka.com Traveloka.com Zalora.co.id MatahariMall.com Blibli.com Elevania.co.id OLX.com Bukalapak.com Tokopedia.com Lazada.co.id Total 5% 4% 8% 19% 10% 13% 35% 18% 28% 63% 57% 67% 69% 68% 76% 76% 82% 79% Under 18 1% 4% 17% 26% 21% 32% 41% 42% 43% 75% 76% 81% 85% 84% 87% 88% 89% 91% 18 - 25 1% 7% 11% 24% 28% 43% 31% 51% 48% 72% 76% 85% 84% 84% 81% 84% 85% 92% 26 - 30 0% 6% 15% 20% 30% 40% 33% 50% 53% 74% 76% 88% 84% 89% 82% 85% 89% 92% 31 - 35 1% 3% 18% 22% 35% 36% 38% 50% 54% 72% 73% 83% 83% 81% 81% 85% 87% 94% Over 35 N = 308N = 1124 N = 88 N = 405 N = 201 N = 122
- 10. 9 FACEBOOK ADS AND TV ADS ARE THE MAIN SOURCES OF BRAND AWARENESS How do you know these E-commerce websites? (By city) 1% 0% 0% 4% 9% 18% 24% 25% 39% 45% 72% 79% Others See others use these smartphone brands I read news/ magazines mentioning about these brands Through stores/ showroom Radio ads In/ Out of home ads I know through sms advertising messages/ email Web, forum ads Friends/relatives' suggestion I know through other smartphone applications TV ads Facebook ads Total 2% 0% 0% 0% 12% 28% 27% 0% 39% 47% 67% 78% Jakarta 1% 0% 0% 0% 14% 21% 25% 0% 43% 50% 73% 76% Bodetabek 1% 0% 0% 7% 7% 14% 23% 37% 39% 44% 73% 80% Others N = 1124 N = 214 N = 185 N = 725
- 11. 10 FACEBOOK ADS AND TV ADS ARE THE MAIN SOURCES OF BRAND AWARENESS ACROSS ALL AGE GROUPS How do you know these E-commerce websites? (By age) 1% 0% 0% 4% 9% 18% 24% 25% 39% 45% 72% 79% Others See others use these smartphone brands I read news/ magazines mentioning about these brands Through stores/ showroom Radio ads In/ Out of home ads I know through sms advertising messages/ email Web, forum ads Friends/relatives' suggestion I know through other smartphone applications TV ads Facebook ads Total 1% 0% 0% 7% 9% 17% 19% 28% 32% 38% 76% 67% Under 18 1% 0% 0% 6% 9% 22% 26% 29% 39% 49% 78% 81% 18 - 25 1% 0% 0% 3% 9% 17% 25% 25% 43% 47% 70% 82% 26 - 30 1% 0% 0% 3% 7% 13% 22% 19% 42% 48% 68% 80% 31 - 35 1% 0% 0% 0% 11% 13% 26% 19% 39% 35% 58% 77% Over 35 N = 308N = 1124 N = 88 N = 405 N = 201 N = 122
- 12. 11 LAZADA LEADS THE E-COMMERCE INDUSTRY IN INDONESIA WITH 20% SHARE, FLOWED BY ELEVANIA (18%) AND TOKOPEDIA (17%) Which e-commerce website do you buy most frequently?(By city) N = 1124 N = 214 N = 185 N = 725 5% 0% 0% 0% 0% 0% 1% 1% 1% 3% 3% 4% 7% 9% 10% 17% 18% 20% Others Lazada, Mataharimall.com, Blibli.com Agoda.com Bhineka.com id.Ebay.com Amazon.com Jd.id Jakartanotebook.com Qoo10.co.id Zalora.co.id Traveloka.com OLX.com Blibli.com Bukalapak.com MatahariMall.com Tokopedia.com Elevania.co.id Lazada.co.id Total 4% 0% 0% 0% 0% 0% 0% 2% 2% 4% 5% 3% 5% 10% 8% 18% 15% 22% Jakarta 3% 0% 0% 0% 0% 0% 2% 1% 2% 3% 3% 3% 4% 3% 7% 24% 23% 24% Bodetabek 5% 0% 0% 0% 0% 0% 0% 1% 1% 3% 3% 5% 8% 10% 11% 14% 18% 19% Others
- 13. 12 UNDER 18 AND OVER 35 GROUPS SHOP AT LAZADA THE MOST WHILE 26~35 GROUP PREFERS ELEVANIA Which e-commerce website do you buy most frequently?(By age) 5% 0% 0% 0% 0% 0% 1% 1% 1% 3% 3% 4% 7% 9% 10% 17% 18% 20% Others Lazada, Mataharimall.com, Blibli.com Agoda.com Bhineka.com id.Ebay.com Amazon.com Jd.id Jakartanotebook.com Qoo10.co.id Zalora.co.id Traveloka.com OLX.com Blibli.com Bukalapak.com MatahariMall.com Tokopedia.com Elevania.co.id Lazada.co.id Total 10% 0% 1% 0% 0% 0% 0% 1% 0% 0% 2% 6% 5% 11% 8% 22% 6% 28% Under 18 4% 0% 0% 0% 0% 0% 1% 1% 1% 6% 3% 5% 3% 11% 7% 20% 17% 20% 18 - 25 4% 0% 0% 0% 0% 0% 1% 0% 2% 2% 5% 5% 8% 7% 11% 14% 22% 19% 26 - 30 4% 0% 0% 0% 0% 0% 0% 1% 1% 1% 3% 4% 11% 4% 13% 15% 23% 17% 31 - 35 3% 0% 1% 1% 0% 0% 0% 0% 2% 2% 4% 2% 11% 9% 15% 11% 15% 25% Over 35 N = 308N = 1124 N = 88 N = 405 N = 201 N = 122
- 14. 13 LAZADA.CO.ID GAINS THE HIGHEST BRAND AWARENESS AS WELL AS MARKET SHARE IN INDONESIA Do you know any E-commerce websites listed below? Which e-commerce website do you buy most frequently? N = 1124 90% 87% 85% 83% 82% 82% 81% 73% 72% 45% 43% 36% 33% 24% 23% 14% 5% 20% 17% 9% 4% 18% 7% 10% 3% 3% 0% 1% 0% 1% 0% 0% 1% 5% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Awareness Usage
- 15. 14 CLOTHES AND ACCESSORIES ARE TOP BROUGHT PRODUCTS What did you buy at those E-commerce websites? N = 308N = 1124 N = 88 N = 405 N = 201 N = 122 5% 0% 0% 2% 4% 4% 6% 7% 7% 11% 12% 16% 23% 25% 26% 31% 55% Others Vouchers Mom& baby care Car, motor Furniture Beauty services Books, eBooks Travel ( Tour, hotel rooms, air… Sports/ Picnic equipments Computer, Laptop High technology products ( TV,… Home appliances ( washing… Food and Beverage Personal care Cosmetics Mobile phones, tablets Clothes & Accessories Total 6% 0% 0% 1% 3% 5% 7% 7% 10% 10% 14% 12% 19% 24% 27% 32% 56% 18 - 25 11% 0% 0% 3% 3% 2% 9% 6% 11% 15% 15% 8% 15% 13% 13% 34% 49% Under 18 4% 0% 0% 2% 8% 4% 6% 7% 6% 10% 13% 18% 28% 29% 31% 29% 57% 26 - 30 4% 0% 0% 2% 2% 6% 5% 6% 2% 11% 7% 20% 31% 31% 28% 33% 57% 31 - 35 7% 0% 0% 2% 2% 2% 3% 10% 7% 7% 8% 24% 21% 18% 17% 29% 48% Over 35
- 16. 15 FREQUENT PROMOTION AND CONVENIENT PAYMENT METHOD ARE TOP REASON FOR SHOPPING ONLINE Why do you buy at those E-commerce websites? 4% 12% 23% 28% 32% 35% 37% 41% 44% 45% 48% 59% 60% Others Unique products Convenient to return/ exchange products Trusted brands Easy to compare with other similar products ( prices,… Good quality Be diverse in product types Quick delivery Convenient/ Save time Good services Competitive price Convenient payment method Frequent promotion/ discount programs Total N = 1124
- 17. 16 ELEVANIA.CO.ID = FREQUENT PROMOTION + COMPETITIVE PRICE LAZADA.CO.DI = FREQUENT PROMOTION + CONVENIENT PAYMENT Why do you buy at those E-commerce websites? N = 230 4% 12% 23% 28% 32% 35% 37% 41% 44% 45% 48% 59% 60% Others Unique products Convenient to return/ exchange products Trusted brands Easy to compare with other similar products ( prices,… Good quality Be diverse in product types Quick delivery Convenient/ Save time Good services Competitive price Convenient payment method Frequent promotion/ discount programs Total 1% 12% 17% 22% 26% 26% 39% 44% 39% 38% 58% 57% 81% Elevania.co.id 2% 10% 25% 31% 26% 38% 36% 41% 40% 49% 40% 60% 65% Lazada.co.id N = 1124 N = 204
- 18. 17 TOKOPEDIA = CONVENIENT PAYMENT + COMPETITIVE PRICE MATAHARIMALL = PROMOTION/DISCOUNT + CONVENIENT PAYMENT Why do you buy at those E-commerce websites? N = 188 4% 12% 23% 28% 32% 35% 37% 41% 44% 45% 48% 59% 60% Others Unique products Convenient to return/ exchange… Trusted brands Easy to compare with other… Good quality Be diverse in product types Quick delivery Convenient/ Save time Good services Competitive price Convenient payment method Frequent promotion/ discount… Total N = 1124 4% 20% 22% 21% 55% 34% 51% 38% 53% 45% 55% 62% 40% Tokopedia.com 6% 10% 31% 39% 23% 42% 33% 46% 49% 46% 38% 63% 67% MatahariMall N = 113
- 19. 18 4% 4% 35% 27% 27% 43% 34% 57% 53% 61% 48% 57% 71% Blibli.com BUKALAPAK = CONVENIENT PAYMENT + COMPETITIVE PRICE BLIBLI = PROMOTION/DISCOUNT + GOOD SERVICE Why do you buy at those E-commerce websites? N = 79 4% 12% 23% 28% 32% 35% 37% 41% 44% 45% 48% 59% 60% Others Unique products Convenient to return/ exchange… Trusted brands Easy to compare with other… Good quality Be diverse in product types Quick delivery Convenient/ Save time Good services Competitive price Convenient payment method Frequent promotion/ discount… Total N = 1124 2% 13% 22% 28% 36% 31% 39% 39% 46% 44% 51% 58% 43% Bukalapak.com N = 96
- 20. 19 3% 18% 35% 47% 21% 50% 32% 38% 38% 53% 35% 56% 56% Zalora.co.id 3% 3% 13% 26% 23% 38% 15% 18% 49% 36% 56% 59% 54% Traveloka.com TRAVELOKA = CONVENIENT PAYMENT + COMPETITIVE PRICE ZALORA = PROMOTION/DISCOUNT + CONVENIENT PAYMENT Why do you buy at those E-commerce websites? N = 39 4% 12% 23% 28% 32% 35% 37% 41% 44% 45% 48% 59% 60% Others Unique products Convenient to return/ exchange… Trusted brands Easy to compare with other… Good quality Be diverse in product types Quick delivery Convenient/ Save time Good services Competitive price Convenient payment method Frequent promotion/ discount… Total N = 1124 0% 12% 8% 18% 36% 24% 32% 20% 36% 24% 36% 34% 30% OLX.com N = 50 N = 34
- 21. 20 4% 3% 3% 4% 2% 3% 5% 3% 5% 5% 53% 42% 50% 50% 52% 53% 51% 56% 54% 56% 43% 56% 47% 46% 46% 44% 44% 41% 40% 38% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Totally satisfied Satisfied Neutral Dissatisfied 96% FEEL SATISFIED WITH SERVICES OF E-COMMERCE SITE THEY SHOP THE MOST FREQUENTLY Overall, how do you feel about that e-commerce website? Blibli gains the highest top box of satisfaction (56%) N = 34N = 1124 N = 79 N = 113 N = 50 N = 204 N = 96 N = 39 N = 230 N = 188
- 22. 21 DELIVERY FASTER CAN MAKE CUSTOMER HAPPIER Is there anything make you feel unhappy about this e-commerce website? N = 563 5% 5% 6% 9% 9% 28% 31% 53% Others Products are NOT diverse/ fashionable Poor customer service Expensive Poor quality High shipping cost Difficult to return/ exchange Delivery takes time Total
- 23. 22 ELEVANIA / LAZADA = DELIVERY TAKES TIME Is there anything make you feel unhappy about this e-commerce website? 5% 5% 6% 9% 9% 28% 31% 53% Others Products are NOT diverse/ fashionable Poor customer service Expensive Poor quality High shipping cost Difficult to return/ exchange Delivery takes time Total 6% 3% 8% 6% 15% 37% 20% 60% Elevania.co.id 3% 1% 7% 8% 9% 28% 34% 61% Lazada.co.id N = 106N = 563 N = 109
- 24. 23 TOKOPEDIA = DELIVERY TAKES TIME + DIFFICULT TO RETURN MATAHARIMALL = DELIVERY TAKES TIME Is there anything make you feel unhappy about this e-commerce website? 5% 5% 6% 9% 9% 28% 31% 53% Others Products are NOT diverse/ fashionable Poor customer service Expensive Poor quality High shipping cost Difficult to return/ exchange Delivery takes time Total N = 106N = 563 5% 3% 6% 6% 8% 31% 38% 54% Tokopedia.com 2% 5% 3% 16% 7% 10% 29% 62% MatahariMall.com N = 58
- 25. 24 BUKALAPAK = DIFFICULT TO RETURN/EXCHANGE BLIBLI = DELIVERY TAKES TIME Is there anything make you feel unhappy about this e-commerce website? 5% 5% 6% 9% 9% 28% 31% 53% Others Products are NOT diverse/ fashionable Poor customer service Expensive Poor quality High shipping cost Difficult to return/ exchange Delivery takes time Total N = 32N = 563 4% 6% 4% 8% 14% 33% 37% 33% Bukalapak.com 6% 22% 9% 19% 13% 31% 25% 41% Blibli.com N = 51
- 26. 25 6% ONLINE SHOPPERS ARE LOYAL WITH THEIR E-COMMERCE SITE What is your usage intention toward that e-commerce website? N = 230N = 1124 N = 204 N = 50 Lazada, Elevania and OLX own highest ratio of loyal customer (8%) 1% 0% 2% 2% 1% 1% 0% 0% 0% 0% 42% 35% 46% 32% 44% 39% 32% 44% 35% 59% 23% 25% 18% 28% 26% 23% 32% 33% 22% 16% 28% 31% 26% 30% 22% 30% 29% 18% 38% 23% 6% 8% 8% 8% 7% 6% 6% 5% 5% 2% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% I will shop at this E- commerce site only I will prioritize to shop at this E-commerce site I will continue to shop at this site , but I will try other sites in future I will shop at this site in parallel with other sites I will switch to shop at other E-commerce site N = 96 N = 79 N = 34 N = 39 N = 113 N = 188
- 27. 26 86% ARE WILLING TO RECOMMEND THE E-COMMERCE SITE THAT THEY SHOP THE MOST TO OTHERS What's your ability to recommend your current E-commerce site to others? Blibli has the highest top box recommendation level comparing to others 13% 9% 6% 9% 16% 24% 8% 18% 15% 15% 34% 23% 32% 31% 30% 26% 44% 34% 39% 38% 52% 68% 61% 60% 54% 50% 49% 48% 45% 45% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Will recommend definitely Will recommend Either recommend or not Will not recommend Will not recommend definitely N = 230N = 1124 N = 204 N = 50N = 96N = 79 N = 34 N = 39N = 113 N = 188
- 28. 27 29% 41% 30% 21% 26% 47% 66% 55% 67% 75% 69% 47% 4% 5% 4% 4% 5% 7% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Total Under 18 18 - 25 26 - 30 31 - 35 Over 35 Tablet Smartphone Computer( PC)/ Laptop 66% USE SMARTPHONE FOR SHOPPING ONLINE By which devices do you usually surf on e-commerce websites? N = 308N = 1124 N = 88 N = 405 N = 201 N = 122
- 29. 28 NEARLY 1/3 ONLINE POPULATION SHOP ONLINE 2-3 TIMES/MONTH How often do you buy online? N = 308N = 1124 N = 88 N = 405 N = 201 N = 122 16% 27% 18% 12% 13% 18% 17% 18% 18% 15% 17% 16% 18% 20% 17% 18% 15% 21% 29% 25% 28% 30% 31% 30% 7% 6% 7% 6% 7% 9% 13% 3% 12% 19% 15% 6% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Total Under 18 18 - 25 26 - 30 31 - 35 Over 35 More than once/ week Once/ week 2- 3 times/ month Once/ month 2- 3 months/ time More than 3 months/ time
- 30. 29 73% USE ONLINE PAYMENT METHOD How do you pay for every time you buy online? 8% 5% 6% 10% 18% 21% 23% 16% 73% 73% 70% 74% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Total Jakarta Bodetabek Others Online payment ( online transaction, ATM,…) Cash on delivery Others N = 1124 N = 214 N = 185 N = 725
- 31. 30 33% SPEND FROM $10 - $20 / E-SHOPPING TIME On average, how much money do you spend on online shopping every time? 2% 10% 1% 1% 1% 0% 20% 27% 23% 16% 19% 12% 18% 24% 17% 21% 18% 11% 15% 8% 16% 14% 16% 13% 12% 10% 11% 12% 9% 20% 18% 14% 19% 17% 20% 20% 15% 7% 11% 19% 17% 23% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Total Under 18 18 - 25 26 - 30 31 - 35 Over 35 Over $50 From $25 - $50 From $20 -$25 From $15 - $20 From $10 - $15 From $5 -$10 Under $5 N = 308N = 1124 N = 88 N = 405 N = 201 N = 122
- 32. 31 CONTACT US • Japan & Taiwan: o Address: 3 Chome-2-6 Kasumigaseki, Chiyoda, Tokyo 100-0013, Japan o Contact person: Mr. Hideyuki Kato (CEO) o Email: [email protected] o Contact number: +81 3-5532-3200 • Vietnam: o Address: 9-15, Vincom center, 45A Ly Tu Trong, Ben Nghe ward, District 1, Ho Chi Minh City, Vietnam o Contact person: Mr. Ho Hai Dang (COO - Country Manager) o Email: [email protected] o Contact number: +84 902-73-9944 • Thailand o Address: 246 Time Square Bld., 10th Fl., Room 10/04, Sukhumvit 12-14 Rd. Klongtoey, Bangkok 10110, Thailand o Contact person: Ms. Pimparima Piriyametha (Business Analyst - DI Marketing) o Email: [email protected] o Contact number: +66 96 245 3656
- 33. 32 CONTACT US • Indonesia: o Address: Jalan Prof Dr Satrio Kav 18, 45th floor AXA Tower, Jakarta 12940, Indonesia o Contact person: Mr. Hendry Pratama (CMO – Country Manager) o Email: [email protected] o Contact number: +62 21 3005 3541 • India: o Address: 10 Anson Road, #14-06, International Plaza, Singapore 079903 o Contact person: Mr. Sujit Kunte (Regional representative) o Email: [email protected] o Contact number: +65 9127 7654