Edge Corporate Capabilities 2010

Edge Corporate Capabilities 2010

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  Quality. Value. People.™ Delivering Quality - centric and Value - based staffing solutions through People. CAPABILITIES PROFILE 1395 Piccard Drive ◊ Suite 160 ◊ Rockville ◊ Md ◊ 240.632.1010 www.edgeps.com ◊ Toll Free 1.888.578.7326
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  Table of Contents ExecutiveSummary......................................................................................................... 3 Why EDGE?...................................................................................................................... 3 Service Offerings and Verticals...................................................................................... 4 EDGE Quality Assurance................................................................................................ 5 Recruiting and Account Management Best Practices................................................ 6 Consultant Care Management....................................................................................... 7 The Proven EDGE for a Competitive Market............................................................... 8
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  Executive Summary EDGE ProfessionalServices is a full-service Technical and Information Technology staff augmentation firm dedicated to providing commercial and government clients and consultants with the advantages that only a true partnership can offer. EDGE is focused on providing a Best Practices approach to Recruiting and Account Management in support of a full range of Technical and Information Technology personnel staffing services. We provide these services to a variety of industry verticals across the United States, to include clients in the financial services, federal and state government, telecommunications, healthcare, engineering, and hospitality. Why EDGE? Since 1997, EDGE Professional Services has been providing outstanding staff augmentation and consulting services to Fortune 500 companies. We have a simple mission: To deliver quality centric and value based staffing solutions through people. We realize that our most precious asset is our people: colleagues, consultants, and clients. With this fundamental belief in customer service, we offer our personnel one of the best compensation, benefits, and rewards programs available in our industry, coupled with a Quality Guarantee to our clients on all consultant placements. To support this commitment, we deploy a professional team-based approach in support of our colleagues, consultants, and clients’ goals by forming a collaborative partnership built on our Core Values as stated below. The fundamentals below are interwoven with our “Mission” of who we are and our “Vision” of where we are going, to create the complete fabric that is our culture. • Integrity- We will exhibit a high standard of principles, moral character, and professionalism with consummate respect and consideration for all. We will be truthful in all accounts and fair in all decisions. • Accountability- We will be liable for the results of our actions and answerable to our colleagues, consultants, clients, and company, by being objective and completely honest at all times. • Partnership- We will consistently create collaborative relationships between individuals to reach a common goal accomplished through Team Work and Respect, within the foundation of The Golden Rule. • Urgency- We recognize the need to move quickly and take the necessary action in order to capitalize on a common goal in support of our colleagues, consultants, clients, and company’s stated needs and goals. • Commitment- We will see our obligations to the best possible end result by taking the time necessary to produce the best solution; and not skipping steps simply to produce a result that will not meet our exacting standards. • Persistence- We will demonstrate an unwavering determination, dedication, and strength in achieving the desired result, by doing whatever it takes to get the job done, via high moral character. We believe in the power to never give up when the going gets tough.
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  Service Offerings andVerticals Since our founding, EDGE has provided top professionals from a variety of technical and business fields such as Engineering, Financial, Information Technology, Scientific and Technical. We have provided these talented and proven professionals to a vast array of clients over a variety of industry verticals. We pride ourselves in being flexible for the delivery of our services and are proud to consistently be honored by the Washington Business Journal, having been named to their Top 10 IT Staffing Firms in the Washington DC marketplace for 2004, 2005, 2006, 2007, and most recently, named 4th Top IT Staffing Firm in 2008. EDGE is dedicated to maintaining the highest standards of integrity, quality and efficiency, and we make your satisfaction our number one priority. We offer our clients the following services: • Long & Short Term Contract Services • Contract-To-Direct Hire Services • Direct Hire Services • Payroll Services • Statement Of Work Project Teams • Project Management
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  EDGE Quality Assurance Thefollowing internal quality controls enable EDGE to work more efficiently and cost effectively for our clients to ensure that our client’s projects are met on time and within budget. • Internal Metrics Management – To ensure success, EDGE has taken a Best Practices approach to managing our internal metrics by governing the behaviors that deliver those results. These metrics are tracked and reported to Management within specific timelines to ensure success in our service delivery to our clients. These reporting areas are measured and reviewed to ensure that best practices and proper training or recognition can occur. • Professional Recruiters – Our experienced staff is fully trained in supporting the vast array of clients from the select industry verticals that EDGE services. We invest in continuous training for our recruiters on the most proven techniques in attracting and retaining qualified consultants for the following professional service needs: Energy, Engineering, Financial, Information Technology, Scientific, and Technical. • National Resources – EDGE uses multiple state-of-the-art recruiting and networking resources to effectively identify and contact skilled job seekers; both active and passive, across the United States. • Quality Guarantee – EDGE offers all of our clientele a Quality Guarantee on our consultants. During the first 10 business days of an assignment, all clients of EDGE may request the replacement of an EDGE consultant for performance reasons, at no additional cost, of which EDGE would replace the consultant and not bill for the hours accrued during the first 10 business days. • Client Satisfaction Surveys – EDGE encourages a Client Satisfaction Survey to measure our success in a variety of areas to include: Quality of Consultant Provided, Quality of Account Team, and Quality of Operations Support. • Account Team Review – We encourage our dedicated Account Teams to request formal reviews with our clients. Tell us what great work we are doing! Where can we improve? Are there any suggestions you may have? A partnership is defined as two parties that are able to have constructive dialogue for the betterment of their relationship. We encourage this honest and direct communication, and expect that is mutual so that EDGE, you, and our consultants can continue to focus on our successes both professionally and personally. ENSURING CANDIDATE COMMITMENT During our recruiting process, all EDGE candidates are continually confirmed on the following originally agreed upon service points: pay rate, availability, job duties, reference information, employment requirements, and timeframe of position. We believe this continual and mutual EDGE and Candidate commitment is paramount to immediate success for our consultants before they start a project with our clients.
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  Recruiting and AccountManagement Best Practices EDGE’s Account Team is dedicated to meeting the needs of our client’s hiring managers, ensuring their success by providing the most qualified consultants available in the market today in a timely and cost-effective manner. Our focus on attention to detail and follow-up truly separates us from the other staffing suppliers in the industry. In today’s dynamic IT and technical markets, identifying the candidate that exhibits the required technical skills coupled with a cultural/environmental fit requires an organization that is focused on the quality of a candidate not just speed to market. An experienced Account Manager (AM) is assigned to each EDGE client to provide a consultative approach to understanding their technical staffing needs. Whenever possible, our Account Managers take a pro-active approach, building contractor usage profiles for key client hiring managers, and initiate on-going candidate searches to locate hard-to-find skills across a broad spectrum of candidate resources. EDGE Account Managers work with our clients on an ongoing basis to discuss current and upcoming projects as well as forecast future needs, sometimes several months or quarters away. Our Technical Recruiters have the resources, training, and extensive candidate network to provide well-screened, qualified personnel within a variety of technical and business fields such as; Engineering, Financial, Information Technology, Scientific and Technical. Our recruitment resources and candidate network are extensive and employ state-of-the-art technologies as we pride ourselves on being able to find the right candidate for our valued clients. We utilize a variety of recruiting resources to identify, recruit, and candidates, to include: EDGE “VIP” Program, HOT List, internal database, referrals, user groups, industry forums, network associations, teaming partners, and subcontractors. Over the past twelve (12) years, we have built a talent-rich organization offering our clients a variety of potential candidates with vastly marketable skills. Some of these skills include: Action Officers Emergency Management Project Managers Budget Analysts Engineering Quality Assurance Configuration Management Estimators Quality Control Contracts Administrator Government Liaisons Requirements Analysts Controllers Hardware Testers Research Scientists Cost Analysts Help Desk Personnel Security Analysts CRM / ERP I.T. Security Security Specialists Data Modelers Information Assurance Software Testers Data Warehousing Operations Analysts Strategic Analysts Database Administrator PC Technicians Subject Matter Experts Design Coordinators Planners Systems Analysts Designers Policy Analysts Systems Architects Developers Program Analysts Systems Engineers Disaster Recovery Program Managers Technical Writers DoD Acquisitions Program Support Technicians (HW, SW) DoD Analysts Project Controls WEB Developers
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  Consultant Care Management EDGEis committed to taking care of the needs of its assigned consultants. Our Consultant Care Program includes an assigned Consultant Care Manager (CCM) and ensures timely and accurate benefits and payroll administration, retention, and networking and marketing. We realize that our consultants are our representatives at our clients, and it is our goal to make their employment through EDGE an extremely positive experience. We understand that consultants, though on assignment to perform their assigned tasks in a highly effective and professional manner, are our representatives and the face of EDGE on a daily basis to our client managers. We are dedicated in continuing every effort to ensure their success and retention. Once on assignment, EDGE Consultants are contacted at least once a month to ensure all questions are addressed quickly and accurately, via in person meetings, phone, and email, with specific communication timelines shown below: • 48 hour call within the start date • Two Week Call after start • 30 Day Call after start • 90 Day Call after start EDGE “VIP” PROGRAM An EDGE VIP is a current EDGE consultant whose assignment has just ended or will be ending in the next sixty (60) days. Our Consultant Care Manager works with these consultants to help prepare them for reassignment thereby creating a “virtual bench” of available talent and partners to remarket across our client base. Our VIP’s are proven, qualified professionals with industry and technical skills that directly benefit our clients. Further, the EDGE VIP Program allows us to transition nearly 100 consultants a year to new engagements.
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  The Proven EDGEfor a Competitive Market Proven Success Record: EDGE has a proven track record of documented success among a very diverse client base. We are consistently ranked within the Top 5 Suppliers with our major clients, and are rated #1 at several. State-Of-The-Art Resources: EDGE has the ability to strategically recruit using an extensive candidate networking system designed to deliver well-screened, qualified personnel on a regional and national basis. We utilize a state-of-the-art, internal candidate database, multiple internet sites and resources, specialty sites, user / focus groups, referral programs, job fairs and industry events, and a select network of sourcing partners. Cost Effective Pricing: EDGE offers flexibility and competitive pricing models to its clients, which has proven to deliver cost savings for our high volume clients. Consultant Care Program – We are focused on the well-being and retention of our assigned consultants. Once on assignment, EDGE Consultants are contacted on a regular basis to ensure all issues and questions are addressed quickly and accurately. Our program includes an assigned Consultant Care Manager, and scheduled consultant “appreciation” events. Flexible Staffing Solutions: EDGE offers its clients options. We are very customer centric and hands-on in our approach to providing our services and our business model needs to be in line with your needs as a client. To that end, we offer flexible solutions, to include contract, contract- to-direct hire, and direct hire services. We will work with you to deliver our services in a manner that meets your needs and goals. Corporate Stability: EDGE, a Maryland based company, was established in 1997, and has a well diversified client base, ranging from Fortune 500, Small & Mid-Sized, and Government. Our Management Team has well over 75 years of experience in the staffing industry. Pro-Active Service Approach: At every opportunity, EDGE strives to take a Pro-Active approach in the delivery of our services; our VIP candidate list, pipelining of client profiled candidates, consultative Account Manager and client meetings to understand and prepare for upcoming needs, and innovative pricing methodologies to help clients meet their staffing needs well within budget. Contract Compliance: EDGE has been very successful in working directly with hiring managers as well as centralized VMO’s. We have proven our ability to follow the established process of our valued client base, to include customized reporting, security, screening and on-boarding. Benefits & Compensation: We offer our personnel one of the best compensation, benefits, and rewards programs available in our industry, coupled with a Quality Guarantee to our clients on all consultant placements.