This document discusses the qualities of an effective counselor. It provides 11 personal characteristics of effective counselors, including having an identity, respecting themselves and others, being open to change, and making life-oriented choices. The document also discusses counseling processes like building rapport, active listening, providing reassurance and interpretation. It lists 10 key qualities of effective counselors such as confidentiality, empathy, being a good listener, and having patience. The document emphasizes the importance of counselors genuinely connecting with clients and using language they can understand.