EFFECTIVE REMOTE DESIGN
#remotedesign
@JimKalbach
#remotedesign
1. Remote Work
2. Survey on Remote Design
3. Remote Design
- Workspace, Process, Team
4. Final Thoughts
AGENDA
REMOTE WORK
Why is it every time I ask for a pair of hands,
they come with a brain attached?
HENRY FORD
PETER DRUCKER
The most valuable asset of a 21st-century
institution… will be its knowledge
workers and their productivity.
ROBERT KAPLAN
& DAVID NORTON
“Linking the Balanced Scorecard to Strategy” 1996
REMOTE WORK
1. Remote work is new
Misconceptions
Doug Engelbart, 1968
1976
1. Remote work is new (no, it isn’t)
2. Remote work means being far away
Misconceptions
Allen Curve
Sqwiggle
Presence Matters
Double Robotics
Presence Matters
1. Remote work is new (no, it isn’t)
2. Remote work means being far away (not really)
3. Remote work is permanent
Misconceptions
1. Remote work is new (no, it isn’t)
2. Remote work means being far away (not really)
3. Remote work is permanent (actually, it’s fluid)
4. Remote work is up to the remote person
Misconceptions
1. Remote work is new (no, it isn’t)
2. Remote work means being far away (not really)
3. Remote work is permanent (actually, it’s fluid)
4. Remote work is up to the remote person (nope)
5. You can work for anywhere
Misconceptions
Partial remote work
WFH
Misconceptions
1. Remote work is new (no, it isn’t)
2. Remote work means being far away (not really)
3. Remote work is permanent (actually, it’s fluid)
4. Remote work is up to the remote person (nope)
5. You can work for anywhere (kinda)
Misconceptions
REMOTE DESIGN
Unique Challenges
• Visual thinking
• Divergent thinking
• Iterative work
Survey on Remote Design
• 275 designers from around the world
• Mostly digital product designers
• Companies from one to over 10,000
Frequency of remote design
Challenges of Remote Design
Quality of design work
Factors of Remote Design
1. Workspace
2. Process
3. Team
1. WORKSPACE
Digitally Defined Workplace
Hangouts 43% Skype 43% Internal Drives 34%
GoToMeeting 32% Google 31% Evernote 16%
WebEx 24%
…
What’s App 18%
…
Box 14%
…
Basic Collaboration
CONFERENCING CHAT FILE SHARING
66% 43% 54%
Hangouts 43% Skype 43% Internal Drives 34%
GoToMeeting 32% Google 31% Evernote 16%
WebEx 24%
…
What’s App 18%
…
Box 14%
…
Basic Collaboration
CONFERENCING CHAT FILE SHARING
66% 43% 54%
Hangouts 43% Skype 43% Internal Drives 34%
GoToMeeting 32% Google 31% Evernote 16%
WebEx 24%
…
What’s App 18%
…
Box 14%
…
Basic Collaboration
CONFERENCING CHAT FILE SHARING
66% 43% 54%
Design Tools
44% of don’t use an online prototyping tool.
48%
ONLINE PROTOTYPING
59% of don’t use online testing tools
37%
ONLINE TESTING
Design Tools
44% of don’t use an online prototyping tool.
Marvel 13%
UX Pin 10%
Proto.IO 9%
Internal Tool 8%
…
48%
ONLINE PROTOTYPING
59% of don’t use online testing tools
UserZoom 21%
Other 14%
OptimalWorkshop 11%
Internal Tool 9%
…
37%
ONLINE TESTING
Visual Workspace
Visual Workspace
Free Trial at: http://mural.co
Sketching
Nathan Curtis, “Sharing Sketches Remotely”
http://www.eightshapes.com/blog/2011/08/19/sharing-sketches-remotely/
• Agree on communication stack
• Get good audio
• Use multiple devices
• Prototype & test online
• Use a virtual whiteboard
Recommendations
2. PROCESS
2. PROCESS
DISCOVER DEFINE DELIVER
2. PROCESS
DISCOVER DEFINE DELIVER
UNCERTAINTY CERTAINTY
IDEO.org – Design Kit: The Course for Human-Centered Design
Remote Brainstorming
Jeff Gothelf
“Remote collaborative brainstorming and sketching”
http://www.jeffgothelf.com/blog/remote-collaborative-brainstorming-and-sketching-part-i/
Remote Design Thinking
Hanno.co
“Getting into remote design thinking with Murally”
https://logbook.hanno.co/remote-design-thinking-with-murally/
Work asynchronously
• Plan independent tasks
• Maintain momentum
Plan real-time meetings
• Timebox activities
• Leverage multitasking
• Digitize on-the-fly
Recommendations
Work is not a place,
it’s what you accomplished with others
Trust
Empathy
Common Vision
3. TEAM
MODES OF INTERACTION
SPLIT TEAM
SPLIT TEAM MIXED TEAM
MODES OF INTERACTION
SPLIT TEAM MIXED TEAM ALL REMOTE
MODES OF INTERACTION
45% 23%6%
Combination 25%
SPLIT TEAM MIXED TEAM ALL REMOTE
MODES OF INTERACTION
Recommendations
• Meet in person initially
• Post designs daily
• Schedule standups & reviews
• Go “all remote” for meetings
• Ensure everyone joins individually
Final Thoughts
GO DIGITAL FIRST
PILOT AN ALL-DIGITAL EFFORT
Revelation®
LEVERAGE BENEFIS OF DIGITAL
Flexible
Portable
Shareable
Extensible
Copy-able
Archive-able
Digital First Opportunity
“In the human economy, the most
valuable workers will be hired hearts.”
@JimKalbach
jim@mural.co
Danke schön
http://bit.ly/designingatscale
Skype
Google hangouts
GoToMeeting
WebEx
Lync
Slack
Skype
Google
What’s App
Lync
Tools
InVision
Marvel
UX Pin
Proto.io
UserTesting
UserZoom
Other
OptimalWorkshop
Mural
LinoIt
BoardThing
StormBoard
RealtimeBoards
DropBox
Google Drive
Internal Drives
Evernote
Box
CONFERENCING CHAT FILE SHARING
ONLINE PROTOTYPING ONLINE TESTING ONLINE WHITEBOARDS
Advantages
Flexibility
Less costly
Talent Pool
Productivity
Reduced absences
Isolation
Lack of routine
Communication
Social aspect missing
Dependence on tech
Disadvantages
GO DIGITAL FIRST
Companies without Offices
Basecamp (formerly 37 Signals)
WordPress.com/Automattic
Genutec
GitHub (100 employees)
Kalypso LP
MCF Technology Solutions
ProofHQ
Treehouse
Copyblogger (source)
YouNeedABudget
StackExchange (50/50)
MySQL (70/30)
GrantStreet
SoftwareMill
Mozilla
10up
Art & Logic (70 employees)
AsmallOrange
LullaBot (35 employees)
AppendTo (23 employees)
UniversalMind (65 employees)
Basho (115 employees, 50% remote)
ScrapingHub (60 employees)
UpWorthy (37 employees)
http://scottberkun.com/2013/how-many-companies-are-100-distributed/
ROBERT KAPLAN
& DAVID NORTON
“Linking the Balanced Scorecard to Strategy” 1996
Misconceptions
1. Remote work is new

Effective Remote Design