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e-Government: Thoughts on Leveraging Technology for Organisational Excellence in Nigeria's Public Sector_vF by Chinenye Mba-Uzoukwu
The document discusses the transformative potential of e-government and ICT in enhancing government operations and citizen engagement. It outlines key themes such as the importance of infrastructure, interoperability, and citizen-centered service delivery, as well as the challenges of technology adoption and trust in digital systems. Additionally, it highlights successful initiatives in Nigeria, emphasizing the need for collaboration, agility, and investment in technology to drive progress in public sector governance.
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e-Government: Thoughts on Leveraging Technology for Organisational Excellence in Nigeria's Public Sector_vF by Chinenye Mba-Uzoukwu
- 1. e-government: Fundamentals, Challenges& Strategies for Federal, State and Local Government Operations TECHNOLOGY IN GOVERNMENT SUMMIT 2017 2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba- Uzoukwu 1
- 2. Connected Everywhere 2 2/15/2018apresentation at the 2017 NITPC Summit by Chinenye Mba- Uzoukwu
- 3. Understanding Where WeAre Locally, we are grappling with The Divide as access to the Cloud becomes the new measure of socio- economic possibilities and the gateway to The Cloud Economy represents the proportion of the GDP that relates to socio-economic groupings that are wired i.e. connected to the internet. With the previous undersea cable maps in mind, the economy will shift increasingly towards cloud-based interactions 2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba- Uzoukwu 3
- 4. The datashows an unparalleled adoption of Internet technologies by Nigerians which is arguably not matched by the Government utilisation of ICT. The pivotal question is why and then what can be done bout this.
- 5. Understanding the NewNormal The drivers of the New Normal are: Convergence: everything than can be digital, will be Ubiquity: the so-called Internet of Things (IoT) is here Omniscient: the Big Data and Deep Analytics Elastic : from Atoms to a Universe Infinite : no limits to computing power and capacity Speed: the ‘now-now’ expectation Diversity: dissolving barriers, evolving ecosystems Personalisation: me, myself and I Fragmentation: socio-economic relations based on re-combining swarms Free: the real cost of every transaction Fragility: the quality of things that are vulnerable to volatility. Open: no walls, no borders, no boundaries? 2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba- Uzoukwu 5
- 6. e-Government: Concept vsPractice 6 2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba- Uzoukwu
- 7. The worldis a-buzz with the reality of the transformative role of ICT in society: contributing to social cohesion by integrating rural communities into national life; expanding the opportunities for economic and social participation by peoples of all ages and backgrounds; providing a capacity to aggregate, develop and deploy information to obtain ‘information superiority’ as a means to gain competitive advantage as countries and organisations; e-Governance: Conceptual Overview ICT National & Personal Wealth Entrepreneu rship & Int’l Competitive ness Infotainment , Social Cohesion & Cultural Richness National Security & Defense Education, Health & Demographi c Change Science & Innovation
- 8. The worldis a-buzz with the reality of the transformative role of ICT in society: improving the efficiency and productivity of businesses; underpinning future business opportunities by enabling innovation; fuelling the growth of businesses developing and producing ICT products and services in response to the expanding role of ICT across the economy and society; increasing the efficiency and reach of government service delivery while decreasing the costs to business and citizens in interacting with government agencies; e-Governance: Conceptual Overview ICT National & Personal Wealth Entrepreneu rship & Int’l Competitive ness Infotainment , Social Cohesion & Cultural Richness National Security & Defense Education, Health & Demographi c Change Science & Innovation
- 9. Modern e-governmentdemands joined-up information, communication and technology (ICT) systems. The necessary result is interoperable systems working in a seamless and coherent way across the public sector to provide better efficiency and services tailored to the needs of citizens and businesses at a lower cost. In execution, electronic service delivery offers significant opportunities to meet the needs of citizens by improving access to and interaction between government, citizens and businesses in an inclusive and integrated manner. However, a number of issues must be solved in order to deliver a successful and valuable offering that people will be prepared to trust and use. Key issues include: 2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba- Uzoukwu 9
- 10. Putting thecitizen at the centre of service delivery — Ensuring that the services offered are of the type and in the context that citizens and businesses (i.e. the 'customer') want them. This requires greater flexibility in the provision and support of service delivery goals that are increasingly being expected by the public. Building a reliable and agile infrastructure — The core building blocks of e- government must be provided to enable the efficient launching and presentation of services. This necessarily focuses on 'infrastructure' services focused on security, reliability and cost minimization for delivering e-government services. Reaching the customer — With the infrastructure in place and government delivering joined up, customer focused services the audience for these offerings must be reached and encouraged to use them. Multiple delivery channels across both the public and private sector will ensure the widest possible take up of services offered. e-Government in the UK: XML-enabled, joined-up and citizen-centric, David Rowe, Microsoft Ltd Ibid. P.4 2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba- Uzoukwu 10
- 11. Globally, countrieslike Finland, Malaysia or Singapore that achieve over 90% of government services online by 2004, have accelerated into the 21st century “As Australia moves into the 21st century its wealth, international competitiveness, national security, social cohesion and cultural richness will be significantly influenced by its ability to develop and exploit intellectual capital and to harness the power of information and communication technology (ICT).” Those Who Use IT, Grow IT 11
- 12. Giddens’ structurationtheory: ‘rules and resources recursively implicated in social reproduction; institutionalized features of social systems have structural properties in the sense that relationships are stabilized across time and space’ (1984, p. xxx1). Recognises the complexity of the interactions between citizens, organizations, the government and other industry sectors, and the national and international context. It also allows for the reflexivity of these interactions. e-Governance: Conceptual Overview 2/15/2018a presentation at the 2017 NITPC Summit12 International Environment National Environment Government Sector Organisation s/Citizens
- 13. Government to Constituent (G2C) Government to Employee (G2E) Government to Government (G2G) Government to Business (G2B) Government hasstakeholders that e- Government initiatives must address Each stakeholder community has expectations, needs and benefits to be derived from the Government Individuals- persons, organizations, institutions – have overlapping stakes across the four domains In implementing eGovt, the “greatest need, highest impact” principle provides a guide e-Governance: Conceptual Overview 2/15/2018a presentation at the 2017 NITPC Summit13
- 14. e-Governance: Conceptual Overview e–Governance can transform Citizen Service Citizen Empowerment through access to information Promote Transparency Simplify Processes and Improve Performance of Government In recent years, e-governance has proved itself to be the new path to improvement and success for the public sectors of both developed and developing countries (Dada 2006).
- 15. e-Governance: Conceptual Overview Key issues include: Ensuring that the services offered are of the type and in the context that citizens and businesses (i.e. the 'customer') want them. The core building blocks of e-government must focus on 'infrastructure' services focused on security, reliability and cost minimization With the infrastructure in place and a focus on customer needs, the new channels must be integrated with the old and people encouraged to use them. Information Technology ( software + hardware + communications) = the potential for more efficient, effective, integrated and interactive delivery of government services Technologies seek to resolve “pain points” – internal and external. 2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba- Uzoukwu 15
- 16. In practice,IT can enable the provision of prompt and transparent information online, creation of visual or analytic tools that simplify complex information, allows budget monitoring, promote project tracking, encourages public accountability, ensuring transparency, decreasing corruption and developing a sense of citizen ownership over government spending priorities. e-Governance: Conceptual Overview ENHANCED INTERNAL COLLABORATION, KNOWLEDGE AND PERFORMANCE
- 17. Technology in Governance:Pain Points 2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba- Uzoukwu 17
- 18.
- 19. Practical e-Govt: Exemplars The Federal Ministry of Health has implemented an Enterprise Project management (EPM) portal system a flexible end-to-end platform, which enables the entire ministry track, manage and report on its numerous projects across the country thus helping the ministry gain visibility and control across all work, enhancing decision making, improving alignment with business strategy and ministry goals, maximizing resource utilization, and ensuring Transparency.
- 20. The Federal Ministryof Health has implemented an Enterprise Project management (EPM) portal system 2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba- Uzoukwu 20
- 21. 2/15/2018a presentation atthe 2017 NITPC Summit by Chinenye Mba- Uzoukwu 21
- 22. Practical e-Govt: Exemplars 2/15/2018apresentation at the 2017 NITPC Summit by Chinenye Mba- Uzoukwu 22
- 23. Technology in Governance:Exemplars X 2019 2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba- Uzoukwu 23
- 24. Technology in Governance:Exemplars 2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba- Uzoukwu 24
- 25. Current initiativesinclude: Technology in Governance: Exemplars 2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba- Uzoukwu 25
- 26. Technology in Governance:Exemplars Other initiatives in collaboration with the private sector include: E-Agriculture: Today in Nigeria, farmers receive subsidies on fertilizers and seeds directly through a mobile-phone-based system in the form of electronic vouchers called Growth Empowerment Scheme (GES).19 In another form of e-Agriculture, the Trade Net Africa initiative diffuses market information via mobile phones.20 Programs tackling food security issues are in high demand. e-Health Another growing use of ICT in Nigeria is in the Health department. The program My Question, My Answer, launched in 2007, is an HIV counseling and education service that allows individuals to ask AIDS‐related questions by sending a free SMS to a short code, calling a toll‐free phone number or via email21. The presence of such initiatives in Nigeria makes it an ideal market for similar programs tackling other health issues. Another investment opportunity requiring the adoption of ICT solutions in health, is the Mobile Authentication Service (MAS) for the verification of drug authenticity 2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba- Uzoukwu 26
- 27. Conclusion 27 2/15/2018a presentationat the 2017 NITPC Summit by Chinenye Mba- Uzoukwu
- 28. Conclusion From Denizento Citizen to Netizen… The impact of technology is irreversible and pervasive – the citizens are changing faster than the public sector that hopes to manage and facilitate a strong, healthy and growing society Those Who Use IT, Grow IT Public sector is the biggest driver of technology adoption in any country and when it drags, the entire system stalls From Never to Whatever… Government has been the second and slowest adopter in economy but has the greatest potential benefit for governance and economic acceleration 28
- 29. Conclusion From Rulerto Arbiter to Partner… The role of the public sector is changed by the technology that animates and enables economic production and social interactions. In a digital economy , the citizen is a partner in all domains of governance not a passenger From Switchboard to Boardroom Public sector IT pros has a critical role in mving from an observer or a tactical role to the strategic in the key challenge of ideating, guiding, deploying and sustainably growing technology in the national economy 29
- 30. I consulted…. 30 Myprediction for 2015 was that it would be the year when the inevitability of the Digital Economy would get to all of you. Everyone wants to be always-on, always-connected, and always- communicating. They want work to be a meaningful part of life...and that means work will always be there. What's making this possible? The cloud. Cloud computing have led to applications being hosted on the cloud, able to be accessed from any web browser or quickly installed and used on-demand. On vacation, and need to check your online accounting program? Pop into an internet café and start crunching numbers. 2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba- Uzoukwu
- 31. I consulted…. 31 Cloudstorage has also enabled everyone, from the enterprise to the individual, to store anything and everything online. As the Dropbox saying goes: "Sync is the new save." Work e-mail comes in while you're on the bus, asking for a copy of that file? No problem. Fire up your phone, navigate to the file, copy the link, and send it to the requestor. With data and services accessible from anywhere, it makes sense that enterprise applications have gone mobile, allowing the user to stay productive even if all they have is their smartphone. 2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba- Uzoukwu
- 32. It isclear that there is a greater to need to understand the challenges in making the obvious happen. The Technology, Organization and Environment (TOE) model developed by Oliveira & Martins, (2011) emphasizes internal and external characteristics of organization as drivers for organizations adoption of technology. It includes environment context that presents both constraints and opportunities to organizations in implementation of technology. The model suggests: Organization factors such as; formal and informal linking structures and communication processes within the organization determine readiness to adopt technology. Environment factors like technology support infrastructures and government regulations will determines the speed of technology uptake by organization. Further, technology availability and cost will have effects on the way technology is implemented by organizations as shown by figure 1. I consulted…. 32 2/15/2018a presentation at the 2017 NITPC Summit
- 33. In linewith the TOE, we would need to see a clear application of the analytical model to specific recommendations and/or projects with the determinant criteria highlighted in such a manner as to allow effective selection and implementation of projects. Project failure rates often quoted at 70% do the most damage to our aspirations for technology adoption in the public sector. I consulted…. 2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba- Uzoukwu 33
- 34. I consulted…. 34 Havingsaid noted the foregoing…four things that we must do: 1) Bring Down the Cloud! It is indisputable that over 70% of the traffic required to drive ICT usage in any country is local. Looking at the current value chain, every connection to the internet out of Nigeria is effectively capital flight. 2) Go Agile! The pace of change is so rapid and pervasive that the current methodology for ideating and implementing technology solutions is completely overwhelming the public sector 3) Build Community! The siloes in the public sector must be broken down to allow the free flow of information, processes, technologies and competencies in ICT in a ‘Whole of Government’ approach. In particular, the oxen need to stand back to back to hold off the non-professionals who threaten the sector with mediocrity and incompetence 4) Grow Budgets! Despite the capital outlay, technology is the ONLY accelerator and multiplier in the economic equation. Spending in the sector will create disproportionate and exponential growth as has already been shown 2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba- Uzoukwu
- 35. Conclusion At every crosswayon the road that leads to the future, each progressive spirit is opposed by a thousand men appointed to guard the past. _Maurice Maeterlinck 2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba- Uzoukwu 35
- 36. We will eitherbe the change, or the change will be us. Thank You. 2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba- Uzoukwu 36
- 37. Q&A 37 2/15/2018a presentationat the 2017 NITPC Summit by Chinenye Mba- Uzoukwu
- 38. About InfoGraphics • InfoGraphicsis indisputably Nigeria’s leading provider of Microsoft messaging and collaboration solutions with successful implementations in over 12 government agencies and ministries including pioneering e- government projects with the Federal Capital Territory (web and intranet portals, pilot online services include a transactional billing system), the Central Bank of Nigeria (intranet portals and custom web applications), the FGN Government-wide Messaging and Collaboration Intranet Pilot, and the Federal Ministry of Information and National Orientation ( Nigeria Direct - the national portal), amongst others • InfoGraphics also currently has deployed the largest single implementation of Microsoft Exchange and SharePoint in West Africa with the deployment of the HMC 4.5 for Galaxy Backbone Plc. designed to service over 250,000 users • Others include: Central Bank of Nigeria MTN Nigeria United Bank for Africa Nigeria Breweries Plc Microsoft/Federal Government of Nigeria NLNG Commercial Unit Portal NNPC/PPMC BAT Nigeria First Bank of Nigeria PLC Nigerian National Petroleum Corporation (NNPC) Fidelity Bank PLC MTN Nigeria Union Bank Of Nigeria PLC Federal Ministry of Information and Communication Intercontinental Bank PLC AfriBank PLC Federal Capital territory Administration EU/EMCAP Integrated and Financial Management Information System (IFEMIS) News Agency of Nigeria NAN Galaxy Backbone Access Bank Oando Plc Diamond Bank 38 2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba- Uzoukwu
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- 40. http://www.infographicsnigeria.com Twitter: @InfoGraphicsNG Chinenye Mba-Uzoukwu| Managing Director/Chief Executive Officer Lagos Office: 8 Oduduwa Way, GRA Ikeja, Lagos. Abuja Office: House 2, 15a Blantyre Street, Wuse 2, Abuja. Tel: 08033005005, 794-2055, 794-2066 email: [email protected] Technology for Knowledge Management & Learning Systems | Business Infrastructure |Customer Engagement | Enterprise Application Integration 40 2/15/2018a presentation at the 2017 NITPC Summit by Chinenye Mba- Uzoukwu