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Emerging technologies in_business
- 1. Emerging Technologies inBusiness Qantas Airways By: Troy kavan
- 2. About Qantas AirwaysQantas Airline motto is "Qantas - The Spirit Of Australia". The airline's name comes from the words "Queensland and Northern Territory Aerial Services" in 1920. Qantas built a reputation for excellence in safety, operational reliability, engineering and maintenance, and customer service. Qantas provides very generous facilities and services to their customers. Due to these technologies, it will be many improvement in the future which is the strongest plus point for them
- 3. Qantas DistanceQantas is widely regarded as the world's leading long distance airline and one of the strongest brands in Australia.
- 4. Web & MobileApp Advantages to develop the technologies which Qantas already using in their organization and going on worldwide on web internet and mobile web are the biggest adoptable technology for Qantas Airlines.
- 5. Technologies are used e-Commerce Social Networking Wireless networking Mobile web e-CRM & e-EMP Online Marketing Search Engine
- 6. e-Commerce Conducting businessonline. Selling goods or services, in the traditional sense base on electronically. B2C Business to Customer B2B Business to Business C2C Customer to Customer
- 7. Mobile Web Application The Mobile Web refers of using Internet connected applications or Web application access to the Internet from a mobile device.
- 8. Social Networking Socialnetworks are groups of individuals who share a commonality. Their common bond of social networks such as members live, interest,, and common friends.
- 9. Wireless Networking WirelessNetworking is a term used to describe telecommunications in which electromagnetic waves carry the signal over part or the entire communication path. The self-service system, which relies on smartchip Q Cards and wireless Q Bag Tags,
- 10. e-CRM & e-ERPe-ERP (e-Enterprise Resource Planning) system allows organisation to integrate engineering, customer service, planning, materials, manufacturing, finance, and human resources across a single facility or across multiple locations. E-CRM (e-Customer Relationship Management) systems helps organisation track and manage customer relations.
- 11. Search Engine Websearch engine is designed to search for information on the World Wide Web and FTP servers. The search results are generally presented in a list of results and are often called “Hit”
- 12. Mobile web TheMobile Web refers of using Internet connected applications or Web application access to the Internet from a mobile device. The traditional of access the Web has been via fixed line or land line services. Mobile Web is becoming more accessible by portable and wireless devices.
- 13. Qantas’s Mobile App ● Booking; flight booking and rebooking ● Mobile check-in and boarding passes; boarding pass sent to mobile phone as bar code; passenger holds phone up to bar-code reader upon boarding plane ● Website optimization; websites designed to accommodate various mobile device footprints (smaller displays, different font sizes) ● Messaging; targeted messages and advertisements sent to passengers’ mobile
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- 16. Advantage of MobileApp Improved User Experience: Brand Identity: Portability and Connectivity: Competitive Advantage: New Advertising Opportunities :
- 17. Online Marketing Itis the way to doing marketing and selling products by using online application of networks through the internet or mobile phone It is also contain aim or strategy in order to achieve the result of online marketing. Also known like Internet marketing or web marketing, online marketing
- 18. Impact of OnlineMarketing Search-Engine Optimization (SEO): marketing techniques to increase their visibility in the search engine page results. It shortlist good companies and opportunity to get advantage over competitor Have a Blog/Website: people can find and a handy way of referring and their choices Online Advertising: Google AdWords is the best example of Pay-per-click online marketing program Another online advertising strategy may wish to try is creating and posting an online video
- 19. continue Social Networking: Twitter, Facebook, Marketing online through social through the web application Email Marketing: marketing through emails directly to people who interested in the products or services. Viral Marketing : Company websites that let visitors email interactive games or funny video clips like Secondlife
- 20. Competitor organization -VirginBlue Advantage on search-engine: 24 hours a day, 7 days a week, 365 days a year. save money and time period to reach people for business. To accept PayPal for ticket purchases: Virginblue is now accepting PayPal credit cards for online payment. Passengers can pay by PayPal or their own bank account Secure payment. PayPal’s online payment platform with over 94 million users will enable to reach out to their network
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- 22. Qantas’s Youtube Tec.http://www.youtube.com/watch?v=QXvQ6i85G0U&feature=related
- 23. The five organizationaladvantages Competitive advantage : strong brand name, many attractive destinations Return on investment (ROI) : strong market all over Australia Customer convenience : online marketing and latest technologies Demand : depend on period of seasons Streamlining operation : e-SCM, e-CRM
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- 25. Future advantages Aircrafttelevision: Qantas has video in TV screen with person who explains all welcoming introduction, staff of aircraft, and safety information for handicap people Apple technology: introduce all Australian Qantas Club, moving into Apple environment. They offers the latest generation Macs with latest technology
- 26. continue Seat Selection: select seat before departure Economy class Business Class
- 27. continue Smart cardsCheck-In: new smart cards with chip technology check in at kiosks boarding pass
- 28. continue USB portsand PC power: for short distance travelling Allow to charge or use their smartphones and laptops during flights. X-ray Multi-view Topography: clearer, and more powerful than older machines. It made security process both easier and quicker, reduce delays caused by people
- 29. Conclusion Qantasadopt many latest technologies Attract customers for conveniences Strong brand market as competitive advantage Start new business Jetstar for middle class people