EMPATHY
The ability to communicate
your understanding of that
to your client.

WHAT IS
EMPATHY

Nritehb jkJ gpur;rpidia
cstsj; JizahsH
Gupe;Jf;nfhz;lhH vd
tpsq;fpf; nfhs;tNj
xj;JzHthFk;.
,jid clr;iriffs; kw;Wk;
thHj;ijfshy; fhl;l KbAk;.
(Verbal and behavioral
expression)
WHY
EMPATHY
IMPORTANT

•You want to build the
relationship with the client
through all the previously
mentioned skills.
Yet all
these skills will be hindered
without the use of empathy.
•Nkw;Fwpg;gpl;l
jpwd;fis gpuNahf
uPjpahf
gad;gLj;jpdhYk; $l>
xj;Jzh;itg;
gad;gLj;jhtpl;lhy;
mr;nray; KiwahdJ
rthyhfNt mike;JtpLk;
According
to Rogers
(1961)…

This is the ability to
enter the client’s
phenomenological
world, to experience
the client’s world as if it
were your own without
ever losing the ‘as if’
quality.
IT INVOLVES
TWO
SPECIFIC
SKILLS:

•Perception/understanding
of what is taking place
emotionally.

•The ability to
communicate your
understanding of that to
your client.
ACCORDING
TO MARTIN
(1983)…

•Empathy is communicated
understanding of the other
person’s intended emotional
message. Every word counts
in this definition. It is not
enough to understand what
the person said; you must also
hear what they meant to say;
the intended message.
•It is not enough to
understand, even deeply; you
must communicate your
understanding somehow.
•It is absolutely essential the
other person “feel”
understood—that your
understanding is perceived.
TWO FORMS OF EMPATHY
• Primary Empathy:
– Responding in such a way that it is apparent to both the
client & counsellor the counsellor has understood the
client’s major themes.
– cstsj;Jizahsh; Nrit ehbapd; rpf;fypd; gpujhd
mk;rj;ij tpsq;fpf; nfhz;lhh; vd;gij ,UtUk;
tpsq;fpf; nfhs;sy;yhFk;

• Advanced Empathy:
This takes the relationship one step further. You are
exploring themes, issues, meanings, and emotions that are
below the surface of what is being shared by the client.
– gpujhd mk;rj;ij cs;shu;e;J CLUtp xj;Jzu;jy;.
Levels of Empathy
• Throughout your time with a client, you will
be using different levels of empathy. As the
sessions progress, empathy will deepen as
you know more about your client and their
story. You also use an appropriate level of
empathy for the stage of counseling.
Levels of Empathy
1. The verbal & behavioral expressions of the counselor
either do not attend to or detract from the verbal &
behavioral expressions of the client.
2. Although the counselor responds to the expressed
feelings of the client, they do so in a way which
subtracts noticeable affect (emotion) from the
communications of the client.
3. The expressions of the counselor in response to the
expressions of the client are essentially
interchangeable.
Levels of Empathy
4. The response of the counselor add noticeably to
the expressions of the client in a way that
expresses feelings a level deeper than the client
was able to express.
5. The counselor’s responses add significantly to the
feeling & meaning of the expressions of the client
in a way that accurately expresses feeling levels
below what the client is able to express.
Empathic
Understa
nding

•Empathic dimensions
supplement the
microskills.
•Enables you to rate the
quality and helpfulness of
your interventions.
•Listening skills, as
presented so far, are
from the behavioral basis
of empathy.
•In addition to empathic
understanding, qualitative
dimensions are also important.

Empathic
Understa
nding …
But

Positive regard
Respect and warmth
Concreteness
Immediacy
Nonjudgmental
attitude
 Authenticity or
congruence





S.Sajath Moamed (Dip in
Counselling)
Sri lanka

Thank You

Empathy

  • 1.
  • 2.
    The ability tocommunicate your understanding of that to your client. WHAT IS EMPATHY Nritehb jkJ gpur;rpidia cstsj; JizahsH Gupe;Jf;nfhz;lhH vd tpsq;fpf; nfhs;tNj xj;JzHthFk;. ,jid clr;iriffs; kw;Wk; thHj;ijfshy; fhl;l KbAk;. (Verbal and behavioral expression)
  • 3.
    WHY EMPATHY IMPORTANT •You want tobuild the relationship with the client through all the previously mentioned skills. Yet all these skills will be hindered without the use of empathy. •Nkw;Fwpg;gpl;l jpwd;fis gpuNahf uPjpahf gad;gLj;jpdhYk; $l> xj;Jzh;itg; gad;gLj;jhtpl;lhy; mr;nray; KiwahdJ rthyhfNt mike;JtpLk;
  • 4.
    According to Rogers (1961)… This isthe ability to enter the client’s phenomenological world, to experience the client’s world as if it were your own without ever losing the ‘as if’ quality.
  • 5.
    IT INVOLVES TWO SPECIFIC SKILLS: •Perception/understanding of whatis taking place emotionally. •The ability to communicate your understanding of that to your client.
  • 6.
    ACCORDING TO MARTIN (1983)… •Empathy iscommunicated understanding of the other person’s intended emotional message. Every word counts in this definition. It is not enough to understand what the person said; you must also hear what they meant to say; the intended message. •It is not enough to understand, even deeply; you must communicate your understanding somehow. •It is absolutely essential the other person “feel” understood—that your understanding is perceived.
  • 7.
    TWO FORMS OFEMPATHY • Primary Empathy: – Responding in such a way that it is apparent to both the client & counsellor the counsellor has understood the client’s major themes. – cstsj;Jizahsh; Nrit ehbapd; rpf;fypd; gpujhd mk;rj;ij tpsq;fpf; nfhz;lhh; vd;gij ,UtUk; tpsq;fpf; nfhs;sy;yhFk; • Advanced Empathy: This takes the relationship one step further. You are exploring themes, issues, meanings, and emotions that are below the surface of what is being shared by the client. – gpujhd mk;rj;ij cs;shu;e;J CLUtp xj;Jzu;jy;.
  • 8.
    Levels of Empathy •Throughout your time with a client, you will be using different levels of empathy. As the sessions progress, empathy will deepen as you know more about your client and their story. You also use an appropriate level of empathy for the stage of counseling.
  • 9.
    Levels of Empathy 1.The verbal & behavioral expressions of the counselor either do not attend to or detract from the verbal & behavioral expressions of the client. 2. Although the counselor responds to the expressed feelings of the client, they do so in a way which subtracts noticeable affect (emotion) from the communications of the client. 3. The expressions of the counselor in response to the expressions of the client are essentially interchangeable.
  • 10.
    Levels of Empathy 4.The response of the counselor add noticeably to the expressions of the client in a way that expresses feelings a level deeper than the client was able to express. 5. The counselor’s responses add significantly to the feeling & meaning of the expressions of the client in a way that accurately expresses feeling levels below what the client is able to express.
  • 11.
    Empathic Understa nding •Empathic dimensions supplement the microskills. •Enablesyou to rate the quality and helpfulness of your interventions. •Listening skills, as presented so far, are from the behavioral basis of empathy.
  • 12.
    •In addition toempathic understanding, qualitative dimensions are also important. Empathic Understa nding … But Positive regard Respect and warmth Concreteness Immediacy Nonjudgmental attitude  Authenticity or congruence     
  • 13.
    S.Sajath Moamed (Dipin Counselling) Sri lanka Thank You