Employee Engagement RBS

Employee Engagement RBS

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  - An RBSexample Group 6 Division B Ankit Malhotra Puneet Mathur Haresh Balani Nitin Lalit Sushmeet Singh Shashwath
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  Accep t Itall begins with acceptance.
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  Ask Why Engage? How to Engage ? What Engage ?
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  What ? EmployeeEngagement is the level of commitment and involvement an employee has towards his organization and its values. An engaged employee is aware of business context, and works with colleagues to improve performance within the job for the benefit of the organization.
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  Why ? Employeesare neither human resources nor human capital – they are HUMANS . Human Resources Human Capital
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  Engaged Employees ->Business Results Engaged employees work with passion and drive innovation and move their organization forward. They have a sense of personal attachment to their work and organisation and give in their best. An organization’s capacity to manage employee engagement is closely related to its ability to achieve high performance levels and superior business results.
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  Energy Energy transformedthrough focused engagement creates great performance.
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  Joy Fully engagingin work can produce joy as work becomes love made visible.
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  What it leadsto ?
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  How to Engage?It all fits when we get connected .
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  Factors Respect Worklife balance Job satisfaction Empowerment Pay and benefits Career development Performance measurement Brand recognition
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  Do it theRBS way
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  RBS – An overview One of world’s top ten financial organisations. Employing more than 170,000 people in over 50 countries. Around 40 million customers across the globe.
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  Measuring Employee EngagementEmployee engagement is a key variable in the RBS model of linking company performance with HR initiatives So what are steps taken by RBS to quantify employee engagement? RBS cuts across employee lifecycle to obtain data using: Employee opinion surveys Joiner surveys Leaver surveys Targeted ‘pulse’ surveys
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  Ask a seriesof standardized questions such as: Using people data such as absence rate and employee turnover. Measuring Employee Engagement
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  RBS calculates an ‘Engagement Index' from its annual employee survey. First, it averages the numeric scores assigned to each of the following questions: The ‘say’ factor - I wouldn't hesitate to recommend RBS to a friend seeking employment The ‘stay’ factor - I rarely think about leaving RBS to work elsewhere The ‘strive’ factor - RBS inspires me to put in my best work every day. Measuring Employee Engagement
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  Integrated HCM StrategyAcquisition Survey Employee Opinion Survey Pulse Survey Leaver Survey Joiner Survey Global people Data Example Inputs Physical Environment Performance & Leadership Work-life Balance & Development Employee Proposition Work Itself Relationships Product Brands & Reputation Recognition Total Reward Example Business Metrics Customer Service Branch Profitability Productivity Cross-selling ratio Staff turnover Financial performance Support Measurement of Human Resource and Business Initiatives Leadership Incentive Design & Strategy Engagement Attraction Business programme e.g. values & service Supports Predictive Analysis and Informed Business Decisions Employee Segmentation & Demographics
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  Employee Proposition
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  RBS Initiatives Work-OutAccess2Learning Socially Responsible Development TalentWatch Secondments MBA Sponsorship Group Learning Guarantee Policy
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  RBS Initiatives YourWorld programme. Lifematters , a portal for employees and their families. Work from home. Part-time and variable working hours. Short and long-term career breaks. 'Keeping in Touch' days.
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  Business Results Increasein productivity and profitability. Fall in employee turnover. Positive correlation between seniority and engagement. Positive overall correlation between age and engagement. Those with long service track record also show high levels of engagement.
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  What they say? Darren Ali took a short-term employment break to travel with his wife Kathryn said, "Being able to take an extended honeymoon made me feel extremely valued by the company."
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  Achievements Fortune500 - Rank: 58 (2005 rank: 58). Included in 'The Times Top 50 Where Women Want to Work' list. Gold Standard Awards from 'Opportunity Now', 'Race for Opportunity' and the Employers Forum on Disability.
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  The RBS GroupEmployee Engagement Award RBS also recognizes high-performing organizations that are unlocking discretionary effort from their staff through effective employee engagement.
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  Lessons from RBSEmployee listening through surveys has a significant impact. Develop common global tools to ensure consistency across HR - e.g. human capital toolkit. Join up customer service data with employee engagement data and business outcomes. Understand the people drivers and how they impact superior customer service, employee engagement, productivity and business results.