Downloaded 38 times
![Audio script
UNIT 1 Working in the IT industry
[ N = Natasha; K = Khalid]
1 N: Hi, m y name's Natasha.
K: Pleased t o meet y o u . I'm K h a l i d A l i .
N: Pleased t o meet y o u , too.
[P = Phillip; A = A h m e d ]
2 P: Good m o r n i n g . What's y o u r name?
A: I'm A h m e d . A n d y o u are?
P: M y name's Philip. Nice to meet y o u .
[T = T i m ; A = All; I = Ingrid; L = Linda]
3 T: Hi everybody, this is Ingrid.
A: Hi!
T: Ingrid, this is A h m e d , Linda, M o h a m m e d
and Mansoor.
I: Nice meeting y o u all.
L: Likewise.
T: Welcome t o the team and g o o d luck.
[Ka = K a t h r y n ; K = K a r i m ]
Ka: K a r i m , w h a t do y o u do?
K: I'm a n e t w o r k administrator. W h o d o y o u
w o r k for?
Ka: I w o r k for CISCO. I'm a system analyst there.
Where are y o u from, Karim?
K: I'm f r o m Kuwait. I w o r k for Microsoft there.
A n d where are y o u from, Kathryn?
Ka: I'm f r o m t h e UK b u t n o w I live i n Qatar. Do
y o u k n o w where Glenda's from?
K: She's from t h e US.
Ka: A n d what's her job?
K: She w o r k s for IBM. Her j o b is to set u p new
systems.
Hi, I'm Karl. I'm a software developer. I design
and develop c o m p u t e r games. T h a n k y o u .
Good afternoon everyone, I'm Heba. I'm a
system analyst. I solve c o m p u t e r problems.
Nice t o meet y o u all.
Hi, M y name's Wojtek. I'm a database
administrator. I analyse and present data.
T h a n k y o u .
[A = A h m e d ; B = Betty; M = M i l o ]
A: Where do y o u w o r k , Betty?
B: I w o r k for Dell in Dubai. W h a t about you?
A: I w o r k for HP in Budapest. W h a t do y o u do,
Milo?
M: I'm a software developer. I w o r k for
Microsoft in Prague.
B: M i l o , do y o u k n o w Frida?
M: Yes, I do. W h a t do y o u w a n t to know?
B: Where does she work?
M: She w o r k s w i t h me in Prague. She designs
websites for E-commerce.
A: I see. Right, let's go. The w o r k s h o p starts in
five minutes.
1 Where do y o u work?
2 W h a t about you?
3 W h a t d o y o u do?
4 W h a t do y o u w a n t to know?
5 Where does she work?
I 0 8 1
[P = Pe
P: Hi,
D: I'm
P: I'm
D: Rig
P: Wh
Dor
D: I w<
V01
P: Sot
D: Its
P: Anc
D: It fi
P: We
Apf
am
bre
D: Tha
P: Ho
D: You
1 * 9
1 7.05
2 6.45
3 8 o '
4 10V
5 4.35
6 2.15
7 12 c
8 9.5(
1 I t f i
2 It ei
3 It st
I'm, You're, She's, He's, It's, We're, They're
70 Audio script](https://image.slidesharecdn.com/englishforinformationtechnology1-171113164357/75/English-for-information-technology-1-70-2048.jpg)
![Q 8
[P = Penelope; D = Don]
P: Hi, Don. How are you?
D: I'm fine, thanks, Penelope. A n d you?
P: I'm OK. Bit tired f r o m the flight.
D: Right.
P: What w o r k s h o p do y o u want to attend today,
Don?
D: I want t o go t o the CISCO n e t w o r k security
w o r k s h o p .
P: Sounds interesting. What t i m e does it start?
D: It starts at 9.15.
P: And w h e n does it finish?
D: It finishes at 4.00 in the afternoon.
P: Well, I want to attend the Microsoft W i n d o w s
Applications w o r k s h o p . It begins at 8.30
am and ends at 6.00 p m . But they have t w o
breaks, at 10.30 and 12.45.
D: That's good.
P: Hope y o u enjoy y o u r session.
D: You too. See y o u a r o u n d .
* 9
1 7.05
2 6.45
3 8 o'clock
4 10.45
5 4.35
6 2.15
7 12 o'clock
8 9.50
I O i o |
1 It finishes at 5.00.
2 It ends at 8.00.
3 It starts at 6.00.
11
[A = Andrei; B = Bob]
A: Bob, can y o u help me, please?
B: Sure.
A: I d o n ' t u n d e r s t a n d this a c r o n y m . W h a t does
it stand for?
B: Let me see. W3. I'm not sure. Maybe WWW,
the W o r l d W i d e Web.
A: OK. What does P2P stand for?
B: It stands for person-to-person.
A: OK. W h a t does IP mean?
B: It means Internet Protocol.
A: H o w do y o u spell 'Protocol'?
B: p - r - o - t - o - c - o - 1 .
A: Thanks.
B: You're w e l c o m e .
a h j k
b c d e g p t v z
f 1 m n s x z
i y
o
q u w
r
UNIT 2 Computer systems
[B = Bob; D = Daisy]
B: W h a t do y o u think? W h i c h l a p t o p is better
for the sales team?
D: I'm not sure. This c o m p u t e r has a bigger
m e m o r y and I t h i n k it has a better processor.
B: A n d the other one?
D: Well, it is smaller.
B: A n d lighter.
D: Yes, you're right. Lighter and smaller.
B: But the bigger one is cheaper.
D: So w h a t is our decision?
B: I'm n o t sure. Let's go for a coffee and discuss
this again.
Audio script 71](https://image.slidesharecdn.com/englishforinformationtechnology1-171113164357/75/English-for-information-technology-1-71-2048.jpg)
![1 lighter
2 more efficient
3 longer
4 w i d e r
5 heavier
6 faster
7 darker
8 softer
9 harder
10 more durable
[T = T i m ; S = Simone]
T: W h a t do y o u t h i n k about these three p h o t o
imaging packages?
S: It's a difficult choice. A l l three are v e r y good
but t h e y have different strengths.
T: I agree.
S: Serif Image Plus has the best image
c o r r e c t i o n .
T: OK.
S: But Magic Extreme has t h e fastest
processing of images.
T: You're right. Also, Serif has t h e best special
effects. But w h a t about Snap Pro?
S: Well, it has the best d u b b i n g options.
T: A n d Snap Pro is t h e best for b u r n i n g photos.
S: I'm n o t sure. Serif has the most efficient
compression.
T: W h i c h is the most expensive?
S: Oh, Serif Image Plus.
T: A n d t h e cheapest?
S: Snap Pro.
T: Let's get Snap Pro then.
S: I'm still n o t sure!
1 We've got the best software.
2 Does it have the most reliable anti-virus
software?
3 She has the cheapest computer.
4 T h e y haven't got the latest version.
5 Do y o u have t h e fastest processor?
6 Has it got Windows?
7 T h e y have t h e latest software.
8 It has the biggest screen.
[P = Paul; B = B r i n i t h a ]
P: Hi, Brinitha.
B: Hi, Paul.
P: How's it going?
B: Fine, fine.
P: W h a t are y o u d o i n g at the moment?
B: Oh, I'm installing Nero.
P: H o w are y o u getting on?
B: Well, I'm setting u p a network. I'm using
Microsoft Server.
P: Right. Where is Jackie today? Do y o u know?
B: Yes. She is o n a training course today. She's
learning a b o u t the new database system.
P: W h a t about M a r y a n d Imran? Where
are they?
B: T h e y aren't c o m i n g in today. T h e y have a
day off.
1 W h a t are y o u doing now?
2 Are t h e y setting u p the network?
3 She's w o r k i n g at h o m e today.
4 I'm not installing the software.
5 We're n o t using W o r d .
UNIT 3 Websites
1 W h i c h websites do y o u use?
2 W h y do y o u use Wikipedia?
3 W h a t d o y o u use CNN for?
4 W h e n does she use CNN?
[S
S:
G:
S:
G:
S:
G:
S:
G:
S:
G:
S:
•• Sarah; G = George]
George, I need some i n f o r m a t i o n about our
website.
OK, w h a t do y o u need to know?
Well, I need some i n f o r m a t i o n about website
traffic, y o u know, external visits to our
website.
OK.
Could y o u do a r e p o r t for me?
Sure. W h e n do y o u need it by?
Er, t o m o r r o w m o r n i n g , I'm afraid. It's for the
finance director.
OK, w h a t do y o u need to k n o w exactly?
Well, t h e n u m b e r of visitors to our website
last m o n t h , their movements and actions on
the website, a n d where they're from.
OK, I can do that.
Thanks v e r y m u c h indeed.
1 Ho^
2 Wh
3 Ho
1 30,(
2 700
3 10,(
4 100
5 80,(
UNIT
T:
C:
T:
C:
72 Audio script
s -
C: OK
T: No
the
C: Ba
T: OK
CO
bu
to
C: Go
Th
T: No
1 0 24
1 Cou
2 Pie
3 Wo
4 Pie
5 Pie](https://image.slidesharecdn.com/englishforinformationtechnology1-171113164357/75/English-for-information-technology-1-72-2048.jpg)
![O 21
1 How many people visit t h e site?
2 Where do t h e y go o n t h e website?
3 How long do t h e y spend on the website?
Q 22
1 30,000
2 700,000
3 10,000,000
4 100,000
5 80,000
UNIT 4 Databases
0 23
[C = Chris; T = T i m ]
C: T i m , c o u l d y o u help me a m o m e n t , please?
T: Sure. What's the problem?
C: I need some i n f o r m a t i o n about a b o o k
budget from the database.
T: OK.
C: But I don't k n o w h o w t o get i t .
T: No problem.
C: So w h a t do I do first?
T: Enter y o u r name and password a n d press
enter.
C: E r m . . . ?
T: You have got a password?
C: Erm, I can't remember it.
T: Use mine. Type in t evans, that's
t - e - v - a - n - s , t h e n snavet
s - n - a - v - e - t .
C: OK.
T: Now press Enter. N o w w h a t is the name of
the book?
C: Basic French.
T: OK. Type in that i n the title field i n the first
column. Now Press Find. There it is. OK,
budget. Click o n Publishing and scroll d o w n
to Plant Costs a n d click o n that.
C: Good. There's the budget in t h e second row.
Thanks, T i m .
T: No problem.
1 Could y o u help me please?
2 Please c o u l d y o u help me?
3 Would y o u help me w i t h this software?
4 Please c o u l d y o u explain h o w t o do that?
5 Please w o u l d y o u give me y o u r password?
Q 25
[I = IT expert; C = Colleague]
I: Right, t h e first step in the process is y o u
gather t h e r a w data w h i c h y o u w a n t to
process. That's called collection. OK?
C: Yes, data collection.
I: Good. The second step is y o u create
categories t o organise t h e data i n t o relevant
groups. We call that sorting. Understood?
C: Sorting, right.
I: T h e n we arrange a n d systemise the data.
That's coding. Got that?
C: Yes, I t h i n k so. The t h i r d step is coding.
I: After that, we enter the data i n t o a system.
That's entry.
C: OK.
I: T h e n , we clean t h e data a n d double-check
for faults a n d inconsistencies. That's t h e
validation p a r t of t h e process.
C: Fine. Validation.
I: Finally we format a n d arrange the data so
that it can be analysed. That's tabulation. A l l
right?
C: Thanks v e r y m u c h .
I: No p r o b l e m .
26
1 e n t r y
2 collection
3 t a b u l a t i o n
4 v a l i d a t i o n
5 s o r t i n g
6 c o d i n g
i gather
8 create
9 arrange
10 enter
11 double-check
12 format
fjl 27
1 emerging technology
2 c l o u d c o m p u t i n g
3 data storage
4 h a r d d r i v e
5 external drives
6 back-up providers
Audio script 73](https://image.slidesharecdn.com/englishforinformationtechnology1-171113164357/75/English-for-information-technology-1-73-2048.jpg)
![[T = T i m ; S = Sandy]
T: Sandy, c o u l d y o u give me some advice o n
storage devices?
S: Sure. How can I help?
T: I'm a bit w o r r i e d about m y c o m p u t e r
at home.
S: Right.
T: I've got lots of music a n d p h o t o s o n m y
c o m p u t e r and I t h i n k I s h o u l d back t h e m u p .
S: I k n o w w h a t y o u mean.
T: W h a t s h o u l d I buy?
S: I'd r e c o m m e n d an external h a r d drive. That's
w h a t I've got at home. H o w m u c h can y o u
spend?
T: $200.
S: That s h o u l d be fine. You s h o u l d be able t o
get s o m e t h i n g g o o d for that. Oh, one thing:
I'd really r e c o m m e n d y o u get one that backs
u p a u t o m a t i c a l l y f r o m y o u r c o m p u t e r w h e n
it is connected.
UNIT 5 E-commerce
[I = Interviewer; D = David]
I: David, tell me, h o w m u c h of y o u r business is
online now?
D: Not m u c h , really. Only about 7%.
I: Why's that, do y o u think?
D: Well, most of our customers b u y o u r
cleaning p r o d u c t s in supermarkets w h e n
t h e y b u y their food. A n d most people
go o u t t o b u y their food. T h e y go t o the
supermarket.
I: Do y o u t h i n k this w i l l change?
D: Probably b u t slowly. Last year o u r online
b u y i n g was a b o u t 5% of our business.
I: So, it is g r o w i n g a little.
D: Yes, b u t o n l y a little. A n d in future o u r
customers w i l l still b u y o u r p r o d u c t s f r o m
the supermarkets o n t h e i r websites. I d o n ' t
t h i n k t h e y will b u y online f r o m us direct.
1 not a lot of t i m e
2 too m u c h w o r k
3 only a little m o n e y
4 a few c o m p u t e r s
5 a lot of m e m o r y
1 o p e n an account
2 go t o t h e check-out
3 p u t an item in t h e basket
4 browse t h e website
5 choose an i t e m
6 check t h e order
1 The c o m p a n y w o n ' t provide Internet access
t o all employees.
2 I'll do the security checks a n d t h e n upgrade
this week.
3 W h e n will y o u finish the work?
4 Yes, I will.
5 No, she w o n ' t .
[ M = Monika; S = Shayan]
M: Shayan, can y o u explain h o w a customer
completes an online transaction?
S: OK, it's v e r y easy. First, t h e c u s t o m e r will
place an order. The seller's w e b server will
c o n f i r m availability of the p r o d u c t and send
a response. After that, the customer checks
out a n d completes the payment instructions.
T h e n the server w i l l send a payment request
t o a payment gateway. The payment gateway
will check t h e buyer's ability t o pay w i t h the
bank. OK?
M: Fine. Go on.
S: The bank will respond and send payment
acceptance or rejection to the seller's
w e b server t h r o u g h the payment gateway.
Finally, t h e customer will receive the server
response w i t h the order c o n f i r m a t i o n or
rejection.
M: Will t h e c u s t o m e r have t o register?
S: Yes, all buyers m u s t have their accounts
before they complete the transaction.
M : T h a n k y o u . N o w I u n d e r s t a n d .
* 3 4
[A = Ag;
A: Hi. I
are
K: I'm
A: Fine
K: I'm l
A: Tha
K: Son
A: 1 wa
adv
pro
mar
K: Tha
that
A: Goc
K: I'd i
E-cc
A: OK.
K: I'll j
rec(
A: Oh,
rea<
K: I n t
Let
1 0 35
1 mot
2 rept
3 brid
4 rout
5 gate
6 swit
7 hub
8 wire
9 acce
74 Audio script](https://image.slidesharecdn.com/englishforinformationtechnology1-171113164357/75/English-for-information-technology-1-74-2048.jpg)
![UNIT 6 Network systems
O 34
[A = Agatha; K = Katharina]
A: Hi, Katharina. It's good t o see y o u again. H o w
are you?
K: I ' m fine. A n d you?
A: Fine, thanks.
K: I ' m really glad t o hear a b o u t y o u r success.
A: Thank y o u .
K: So h o w can I help you?
A: I wanted t o see y o u because I need y o u r
advice. We t h i n k w e s h o u l d offer o u r
products a n d services online t o increase o u r
market share. W h a t d o y o u think?
K: That's a great idea. You s h o u l d definitely d o
that.
A: Good. So w h a t exactly s h o u l d I do?
K: I'd r e c o m m e n d that y o u set u p an
E-commerce flower shop.
A: OK.
K: I'll send y o u an e-mail w i t h some
recommendations.
A: Oh, thank y o u v e r y m u c h . We ought t o be
ready for Mother's Day.
K: In that case, I'd suggest w e start right away.
Let me ask y o u some questions ...
0 35
1 m o d e m
2 repeater
3 bridge
4 router
5 gateway
6 switch
7 hub
8 wireless
9 access p o i n t
10 n e t w o r k connectors
11 n e t w o r k interface card
O 36
[B = Boris; A = Ahsan]
B: I have a p r o b l e m w i t h t h e n e t w o r k d o w n l o a d
speed. W h a t c a n y o u suggest?
A: W h y d o n ' t y o u change t h e hub?
B: I d o n ' t t h i n k that w i l l w o r k . T h e h u b is fine.
A: OK. H o w a b o u t a d d i n g a repeater then?
B: H m m , I ' m n o t sure it w i l l help. It's n o t a
p r o b l e m w i t h t h e signal strength.
A: OK, t h e n y o u s h o u l d check t h e cables a n d
n e t w o r k devices t o make sure that t h e y are
c o m p a t i b l e w i t h y o u r n e t w o r k .
B: W h a t a b o u t changing t h e modem?
A: I d o n ' t t h i n k it's necessary. I t h i n k it's a
p r o b l e m w i t h t h e bridge, s w i t c h o r t h e
router. You s h o u l d look at t h e specifications.
B: OK, I will. Thanks for y o u r help.
A: W h y d o n ' t y o u check user recommendations
o n t h e internet as well?
B: Good idea. I'll d o that.
tj0 37
1 W h y d o n ' t y o u change t h e modem?
2 H o w about c o n n e c t i n g a repeater?
3 W h a t about l o o k i n g o n t h e website?
O 38
1 W h e n d i d t h e y start work?
2 T h e y installed t h e c o m p u t e r s yesterday.
3 We d i d n ' t w o r k last week.
4 She w e n t t o t h e office o n Sunday.
5 D i d y o u finish t h e report?
0 39
[K = Karoline; S = Sam]
K: H o w d o y o u describe n e t w o r k speed?
S: I n bits, kilobits, megabits a n d gigabits. They
describe n e t w o r k speed. For example, dial-
u p connections allow 56 kilobits per second
and DSL f r o m 512 kilobits per second t o 3
megabits per second.
K: OK. I've got that. W h a t about t h e range?
S: Range is t h e distance of n e t w o r k coverage,
so distance units represent n e t w o r k range.
Most countries use m e t r i c b u t some use
feet as units of measurement. Metres o r feet
usually describe t h e range of a n e t w o r k .
Home n e t w o r k i n g routers s u p p o r t a range u p
to 150 feet o r 46 metres i n d o o r s a n d 300 feet
or 92 metres o u t d o o r s .
K: Thanks.
Audio script 75](https://image.slidesharecdn.com/englishforinformationtechnology1-171113164357/75/English-for-information-technology-1-75-2048.jpg)
![1 77 kilobits per second
2 5 megabytes a second
3 2 gigabytes per m i n u t e
4 250 metres
5 40 feet
UNIT 7 IT support
0 4 1
[H = Haider; M = M a r y a m ]
H: Hello, IT Help Desk.
M: Hi, this is M a r y a m f r o m H u m a n Resources.
H: Hi, this is Haider. H o w can I help y o u ,
Maryam?
M: I s w i t c h e d m y c o m p u t e r off yesterday a n d
today I can't t u r n it on.
H: W h a t t y p e of c o m p u t e r do y o u have?
M: I'm n o t sure. It's a desktop computer.
It w o r k e d fine yesterday.
H: Don't w o r r y . Have y o u checked t h e cable
connections?
M: No, I haven't. I can see some cables b u t I
d o n ' t k n o w w h i c h cable goes where.
H: Make sure all cables are tight and fully
plugged in.
M : Ok, give me a sec. Oh, I t h i n k I've f o u n d t h e
p r o b l e m . I have one cable that is unplugged.
It's the power cable. Where does it go?
H: T h e power cable s h o u l d go i n the three-
pronged p o r t o n t h e computer.
M: OK, done. Let me t r y now. It's w o r k i n g fine.
Sorry about that. Stupid of me.
H: Maybe t h e cleaners disconnected y o u r PC
b y mistake last night.
M : Maybe. Good, we've solved t h e p r o b l e m .
T h a n k y o u , Haider.
H: You're welcome. Have a good day.
M: You too.
0 4 2
1 checked
2 s w i t c h e d
3 unplugged
4 w o r k e d
5 disconnected
1 Have y o u r u n t h e c o m p u t e r in the b a t t e r y
mode?
2 H o w long have y o u h a d t h e iPad?
3 Have y o u charged t h e battery?
4 Has he opened the file?
5 Has she entered her username and
password?
6 Have t h e y changed the Internet Service
Provider?
7 Have y o u checked the remaining disk space?
8 Have y o u installed or uninstalled software
recently?
9 Has Dillip u p d a t e d t h e drivers recently?
0>44
Customer 1
Today is 5 May. Please leave your message after
the tone.
Hi. M y name is Bolek. I've received a W o r d File
but it w o n ' t open in Office. Can y o u help?
M y contact n u m b e r is 050 444 5553. T h a n k y o u .
Thank you for your call. The service person
is Alex.
Customer 2
Today is 16 June. Please leave your message after
the tone.
Hi, m y name is Sara. I've lost a file that I opened
from an attachment. Please help.
M y contact n u m b e r is 055 8214328. T h a n k y o u .
Thank you for your call. The service person
is James.
Customer 3
Today is 13 July. Please leave your message after
the tone.
Hello, m y name is Sylvia. I've deleted some files.
Can I recover them?
M y contact n u m b e r is 050 7895421. Thank you.
Thank you for your call. The service person
is Mahmoud.](https://image.slidesharecdn.com/englishforinformationtechnology1-171113164357/75/English-for-information-technology-1-76-2048.jpg)
![1 reversible ratchet d r i v e r
2 screwdriver
3 hex key set
4 pliers
5 wire cutter
6 wire stripper
7 insertion/extraction clipper
8 three prong holder
9 tweezers
10 anti-static w r i s t strap
Q 4 6
[H = Helpdesk technician; T = Tuka]
H: Hello, Aqhel speaking. How can I help you?
T: Hi, m y name's Tuka. I've upgraded m y
computer to W i n d o w s 7 and n o w I can't find
m y personal files anywhere!
H: I see.
T: I've checked W i n d o w s 'help' and that d i d n ' t
tell me anything. I need one file urgently.
H: I'm sure we can find y o u r file. Don't w o r r y .
T: Well, I h o p e so.
H: What Windows version d i d y o u have before?
T: Before I had W i n d o w s Vista.
H: OK. Is y o u r c o m p u t e r on?
T: Yes, it is.
H: Good. Find Windows.old folder in y o u r C
drive.
T: I don't understand. How? I can't see it i n
Windows Explorer.
H: Please go to the search box, w r i t e
Windows.old and click enter.
T: OK.
H: The Windows.old folder contains different
folders. Your folders and files are i n
Documents and Settings. You s h o u l d find the
files there.
T: I'll do that.
H: I'll come d o w n to y o u r office if y o u still have
a problem. Good luck.
T: Thanks.
0 4 7
1 H o w can I help you?
2 I see.
3 I'm sure we can find y o u r file.
4 Please go t o the search b o x ...
5 Good luck.
UNIT 8 IT security and safety
0 48
[L = Ludek; A = Ales]
L: Ales, can y o u check m y laptop? N o t h i n g
seems t o w o r k .
A: H m m , w h a t have y o u d o n e this time? Wow!
Your l a p t o p is a mess.
L: Sorry about that. I'll clean it u p .
A: Have y o u u p d a t e d y o u r antivirus software
recently?
L: Yes, I have. I d i d it last week.
A: Well, that's good.
L: I'm afraid I m a y lose m y project. I haven't
backed it up.
A: H m m . You m i g h t have spyware or some
o t h e r malware o n y o u r computer. You
s h o u l d install a good spyware d o c t o r
p r o g r a m . A n antivirus p r o g r a m m a y not
catch everything.
L: OK, I'll d o that.
A: A n d w h y d o n ' t y o u protect y o u r W L A N
access w i t h a password? It's likely y o u will
attract hackers and piggybackers and then
y o u m i g h t lose a lot of w o r k .
L: Fine, I'll do that.
A: I'll scan y o u r system w i t h m y anti-spyware
software n o w and see if there is a p r o b l e m .
L: Thanks.
0 49
1 Your m u s t n ' t p u t y o u r c u p of coffee o n
the computer.
2 You m u s t n ' t w o r k w i t h o u t breaks.
3 You aren't allowed to smoke i n the office.
4 We aren't allowed t o send private emails.
5 You s h o u l d n ' t eat l u n c h at y o u r desk.
Audio script 77](https://image.slidesharecdn.com/englishforinformationtechnology1-171113164357/75/English-for-information-technology-1-77-2048.jpg)
More Related Content
Similar to English for information technology 1
English for information technology 1
- 1. E n gl i s h Information Technology V o c a t i o n a l E n g l i s h C o u r s e B o o k
- 2. Contents Function Language Vocabulary Meetingpeople p.4 Introducing yourself and others Present tense of be I'm Natasha, nice to meet you. Introductions Personal questions rkingin dustry Jobs in IT p.6 Describing your job Present Simple What do you do? 1 am a programmer. Jobs nit1Wo theITin. Schedules p.8 Describing your daily routine and times Schedules What time does it start? Routines Times Spelling p. 10 Using the alphabet What does WWW stand for? How do you spell that? IT acronyms The alphabet Business matters p.11 Computer hardware p. 12 Describing computer hardware Comparatives That monitor is bigger than mine. Computer hardware tersystems Computer software p. 14 Describing computer software Superlatives That software is the easiest to use. Present tense of have(got) We've got the best software. Computer softw ware :Compu Working with computers p.16 Describing tasks Present continuous Are you installing it now? Computer tasks Unit2 Computer usage p.18 Understanding computer usage must, mustn't, can, can't, don't have to 1 must update my files Computer usage Business matters p. 19 Website purpose p.20 Talking about websites Question words (1) Which websites do you visit? Purpose of websites Unit3Websites Website analytics p.22 Getting information about websites Question words (2) How many people visit our website? Large numbers Website analysis tools Unit3Websites Website development p.24 Developing a website Describing steps in a process After that... Functions of a website Features of a website Unit3Websites The best websites p.26 Talking about your favourite websites Describing things There are a lot of photos on this website Adjectives Business matters p.27 Database basics p.28 Understanding database products Asking people to do things Could you help me, please? Entering a database ases Data processing p.30 Describing data processing steps Quick questions to check understanding Got that? Data processing steps Prepositions nit4Datab Data storage and back-up p.32 Talking about data storage and devices Asking for and giving advice What should 1 do? You should buy a flash drive. Data storage and back-up solutions Database systems benefits p.34 Using data in company departments Company departments Business matters p.35 Types ( Contents
- 3. Function Language Vocabulary • p E-commerce companiesp.36 Explaining E-commerce types Quantity many, a few, Types of business -comme E-commerce features p.38 Describing the features of an e-commerce website Linking ideas / have a PC and laptop at home Website features Unit5E Transaction security p.40 Talking about security Future (will + infinitive) Hackers won't be able to get into the network Networks Online transactions p.42 Describing the transaction process Online transactions Business matters p.43 Types of network p.44 Explaining networks Giving reasons I'd recommend a Dell computer because it's cheaper. Types of network system systems Networking hardware p.46 Describing and fixing network hardware Making suggestions Why don t you call the IT Help Desk? Network hardware Problems with hardware lit6Network Talking about the past p.48 Using the past tense Past Simple When did they launch the network? Time expressions yesterday Networking sites 3 Network range and speed p.50 Talking about network capabilities Network terminology Speeds and ranges Business matters p.51 Fault diagnosis p.52 Understanding faults The present perfect Has (s)he switched off the computer? Fault diagnosis: questions and answers ipport Software repair p.54 Filling in service reports Fault diagnosis questions Possible solutions lit7ITsi Hardware repair p.56 Using toolkits and making repairs Explaining the use of something We use tweezers to hold small objects Toolkits Computer hardware i_ 3 Customer service p.58 Phonecalls Business matters p.59 a Security solutions p.60 Describing security solutions Expressing possibility You may have a virus on the computer. Types of security threats Security systems tandsat Workstation health and safety p.62 Identifying a safe working environment • should/shouldn't Office rules security Security procedures p.64 Explaining network and system security Expressing prohibition Vou mustn't give your password to anyone. Security procedures Unit8IT Reporting incidents p.66 Reporting a security incident Reporting process Business matters p.67 Partner files: Student A p.68 Audio script p.69 Partner files: Student B p.78 Contents 3
- 4. Working in the ITindustry • I n t r o d u c e y o u r s e l f and o t h e r s • a s k a n d a n s w e r p e r s o n a l q u e s t i o n s • talk about s c h e d u l e d tasks • use the alphabet and spell out words Meeting people Speaking How do you greet people in your country? What do you say when you greet people in English? Reading 2 Complete these dialogues w i t h the words in the box. all is meet name's Nice this too you Welcome What's 1 Natasha: Hi, my (1) Khalid: Pleased to (2) _ Natasha: Pleased to meet you, (3). 2 Philip: Good morning. (4) Natasha. you. I'm Khalid Ali. Ahmed: I'm Ahmed. And (5) f'hilip: My name's Philip. (6) . . your name? _ are? to meet you. Hi everybody, (7). Hi! Ingrid, this (8) . is Ingrid.Tim: All: Tim: Ingrid: Nice meeting you (9) Linda: Likewise. Tim: (10) to the team and good luck. . Ahmed, Linda, Mohammed and Mansoor. Listening Speaking 3 4 5 Listen and check your answers. Listen again and repeat the dialogues. Work in small groups. Practise introductions. Follow the instructions below. 1 Introduce yourself. 2 Introduce a new team member. 1 Working in the IT industry
- 5. Listening 6 Language Present tenseof be Kathryn: Karim: Kathryn: Karim: Kathryn Karim: Kathryn Karim: Listen to this dialogue and choose the correct answers. Karim, what do y o u do? I'm a (1) website developer/network administrator. W h o do y o u work for? I work for CISCO. I'm a (2) system analyst/website analyst there. Where are y o u from, Karim? I'm from Kuwait. I work for Microsoft there. A n d where are y o u from, Kathryn? I'm from the (3) UK/US but n o w I live in Qatar. Do y o u know where Glenda's from? She's from the US. And what's her job? She works for (4) IBM/Dell. Her j o b is to set up new systems. We use be to say who somebody is or what something is. I'm Sam. 1 am Sam.We use be to say who somebody is or what something is. You're/We're/They're from the UK. You/ We/They are from the UK. We use be to say who somebody is or what something is. He's/She's a website developer. He/She is a website developer. We use be to say who somebody is or what something is. It's in the US. It is in the US. We use be to ask personal questions. Where are you from?We use be to ask personal questions. What's his name/job? What is his name/job? 7 B c X H Listen and repeat these words. I'm, You're, She's, He's, It's, We're, They're/Their Reading 8 Complete this email w i t h am, is, are, their, our or my. Dear Colleagues My name (1) Jessica Martin and I (2). leader. The IT Support team members (3) the IT Support team Mahmoud Al Banawy, Eli Ibrahim and Guido Pitteri. Mahmoud (4) our network administrator. Eli and Guido (5) system maintenance officers. (6) job is to keep our systems going. (7) job is to support you. (8) contact number (9) 675 567 567. Best regards Jessica Martin Writing 9 Write a reply to the email in 8. Introduce yourself and three people in your group. Speaking 1 0 Work in pairs. Ask and answer questions about your jobs, companies and nationalities. Example: A: Where are you from? B: I'm from .... Working in the IT industry 1 5
- 6. Jobs in IT Speaking1 Work in small groups. List the IT jobs y o u know. Reading 2 Read this team introduction. Complete the descriptions 1-4 with the IT jobs in the box. Hi! I'm Sylvia. I create usernames and passwords and I s e t firewalls. This is Isabelle. Her job is t o plan and design t h e network. And t h i s is Andrew. His job is t o make sure all of the computers work properly. Finally, Mark and Latika. Their area is d a t a processing. We all work for the university. Our offices are in building &. database analyst network architect IT support officer network administrator 1 Sylvia is a 2 Isabelle is a 3 Andrew is an 4 Mark and Latika are Language Present simple We use the present simple to talk about routines and things that are permanent or happen all the time. What do you do? I'm a programmer. We use the present simple to talk about routines and things that are permanent or happen all the time. What does she do? She's a developer.We use the present simple to talk about routines and things that are permanent or happen all the time. Where does she work? She works for IBM in Poland. She doesn't work in Estonia. We use the present simple to talk about routines and things that are permanent or happen all the time. Where do they work? They work for Siemens in Egypt. We use the present simple to talk about routines and things that are permanent or happen all the time. Do you work in IT? Yes, 1 do/No 1 don't. Listening 3 StfjEH Listen to three people talking about their jobs. Complete these job descriptions. 1 Karl Job: software Responsibilities: he designs and 2 Heba Job: analyst computer games. Responsibilities: h e . 3 Wojtek Job: database . computer problems. Responsibilities: he analyses and . . electronic data. 6 1 Working in the IT industry
- 7. 1 Speaking 4 Workin pairs. Ask and answer questions about Karl, Heba and Wojtek. Example: A: What does Karl do? B.He's .... Listening Ahmed: Betty: Ahmed: Milo: Betty: Milo: Betty: Milo: Listen and complete this dialogue. Where (1) you work, Betty? . you?1 w o r k for Dell in Dubai. What (2) I (3) for HP in Budapest. What do you (4) , Milo? . developer. I work (6). Frida? I'm a (5) Milo, do you (7). Yes, I do. What do you (8) to know? Where (9) she work? . Microsoft in Prague. She works w i t h (10). (11) . in Prague. She designs websites for Ahmed: I see. Right, let's go. The workshop starts in five minutes. 6 Listen and repeat these questions. 1 Where do you work? 2 What about you? 3 What do you do? 4 What do you want to know? 5 Where does she work? Writing 7 What is your dream job? Write a job description for the job of your choice. Job: Company to work for: Responsibilities: Speaking 8 Tell the rest of the group about your dream job. Use your notes to help you. Example: My dream job is ... . I design/solve/analyse .... Working in the IT industry
- 8. Schedules Listening Listen tot w o people at an IT conference. Complete this dialogue. Penelope: Don: Penelope: Don: Penelope: Don: Penelope: Don: Penelope: Don: Penelope: Don: Penelope: Don: Hi, Don. (1) I'm (2) are you.' thanks, Penelope. And you? I'm OK. Bit tired from the flight. Right. (3) workshop (4) you want to attend today, Don? I want to go to the CISCO network security workshop. Sounds interesting. What time does it start? It (5) at 9.15. And (6) does it finish? It (7) at 4.00 in the afternoon. Well, I (8) to attend the Microsoft Windows Applications workshop. It (9) at 8.30 am and (10) at 6.00 pm. But they have t w o breaks, at 10.30 and 12.45. That's good. Hope y o u enjoy your session. You too. See y o u around. Language Schedules We use ar with clock times. What time does it start/begin/finish/end? It starts at 9.15. (nine fifteen!quarter past nine) What time does it start/begin/finish/end? It begins at 8.30. (eight thirty/half past eight) What time does it start/begin/finish/end? It finishes at 4.00. (four o'clock)What time does it start/begin/finish/end? It ends at 5.05. (five oh five/five past five) What time does it start/begin/finish/end? When do you have a break? We have a break at 12.45. (twelve forty-five/a quarter to one) Listen and repeat these times. 1 7.05 5 4.35 2 6.45 6 2.15 3 8 o'clock 7 12 o'clock 4 10.45 8 9.50
- 9. Speaking 4 Listen andrepeat these sentences. 1 It finishes at 5.00. 2 It ends at 8.00. 3 It starts at 6.00. Work in pairs. Ask and answer questions about your daily schedule and breaks. Make notes. Example: A: What time/When do you start work? B: I start at 8.00. What about you? A: I begin at... . 5 Tell another pair about your partner's schedule. Example:... starts work at 8.00 and finishes at 4.00. She has a break at 12.00. Reading 6 Complete these sentences w i t h the words in the box. at at in for from I work in an office (1) (3) SAP there. I start work (4) (5) 1.30 and finish about 5.00. Dubai but I'm (2) Canada. I work . 8.15, have lunch in a cafe / I I 9 Writing 7 Write three sentences about yourself and your daily schedule. Working in the IT industry 1 9
- 10. Spelling Speaking Work insmall groups. List the IT acronyms y o u know. HTML (HyperText Markup Language) HTML is a mark-up language used to describe the structure of a web page. FTP (File Transfer Protocol) a standard network protocol used to copy a file from one host to another. WLAN (Wireless Local Area Network) A type of local-area network that uses high-frequency radio wires to communicate between nodes. Listening 2 Listen and complete this dialogue. Bob, can y o u (1) me, please? Sure. I don't understand this acronym. What does it (2) for? Let me see. 'W3'. I'm not sure. Maybe WWW, the World Wide Web. OK. What does P2P stand for? (3) stands for person-to-person. OK. What does IP (4) ? It means Internet Protocol. How do y o u (5) 'Protocol'? p - r - o - t - o - c - o - 1 . Thanks. You're welcome. Z /zed/ in British English and /zee/ in American English. Listen to the letters and repeat them. a h j k b c d e g p t v z f I m n s x z i y o q u w r Speaking 4 Work in pairs. Make a list of acronyms. Ask and answer questions. Example: A: What does HTML stand for/mean? B: It stands for/means .... 10 1 Working in the IT industry
- 11. Business matters Writing Youare at a training workshop. The trainer asks all the trainees to complete the form and introduce themselves. Complete this form about yourself. Participant Information Name: Date: DOB: Place of residence: Contact: Phone Email Interests: IT job you want and why: 2 Work in pairs. Swap your profiles and introduce your partner. 3 Write an email message to introduce yourself to the employees in the company using the profile below or your own information. You are a new employee in a company. Your position is a network administrator. You are responsible for setting up firewalls, security levels, wireless connection, usernames and passwords. Speaking 4 Work in pairs. Student A: you are the IT help desk coordinator, Mrs Mahmoud. Turn to page 68. Student B: you are Sharifa. Turn to page 78. Complete the task. Swap the roles. Dear Mrs Mahmoud, I am a new employee i n F i n a n c e . I need h e l p w i t h access t o t h e company n e t w o r k . P l e a s e can you o r g a n i s e a t r a i n i n g s e s s i o n f o r me? I am f r e e on Thursday a f t e r 2 . 3 0 . Do I need t o come t o y o u r o f f i c e ? Do you g i v e c e r t i f i c a t e s a f t e r t h e t r a i n i n g ? Thank you v e r y much f o r y o u r h e l p . S h a r i f a Working in the IT industry I 1 11
- 12. r O mn i l t P r * make comparisons V > W i l l U L V / i • talk about what is happening now • • talk about ability and necessity o y o l d l l o • talk about obligations Computer hardware Speaking Work in small groups. Make a list of all the computer hardware you use in your work or study. Vocabulary 2 Label the diagram with the correct items 1-11. 1 monitor 2 case 3 motherboard 4 CPU (Central Processing Unit or Processor) 5 main memory (RAM) 6 expansion cards (video, graphic) 7 power supply unit 8 optical disk drive 9 hard disk drive 10 keyboard 11 mouse Listening 3 k s j M. Listen to two colleagues and complete this dialogue. Bob: What do you think? Which (1) is better for the sales team? Daisy: I'm not sure. This computer has a (2) memory and I think it has a (3) processor. Bob: And the other one? Daisy: Well, it is (4) Bob: And (5) Daisy: Yes, you're right. Lighter and smaller. Bob: But the bigger one is (6) Daisy: So what is our decision? Bob: I'm not sure. Let's go for a coffee and discuss this again. 2 Computer systems
- 13. Language Comparatives things. For short adjectiveswe add -er (than). Be careful of spelling. big bigger The new monitor was bigger than the old monitor. For short adjectives we add -er (than). Be careful of spelling. fast faster Your processor is faster than mine. For short adjectives we add -er (than). Be careful of spelling. easy easier It's easier to use than the other one. For long adjectives we use more/less (than). difficult more/less difficult This version is more difficult to use than the old version. For long adjectives we use more/less (than). expensive more/less expensive His computer is less expensive than hers. For long adjectives we use more/less (than). reliable more/less reliable 1 think you should buy that CPU. It is more reliable than the one you have. Some comparatives are irregular. bad worse That screen resolution is much worse than before! Some comparatives are irregular. good better 1 really like this mouse. It's so much better than the old one. Reading Make the comparative form of these adjectives. Example: long longer light1 2 3 4 5 6 7 dark 8 soft 9 hard 10 durable. efficient. long wide heavy fast 5 B E I Q I Listen and check your answers. 6 Listen again and repeat the words. 7 Read these product descriptions and make sentences using comparatives. Example: The Corsair is longer than the Imation but slimmer. Corsair Flash Survivor GT 8 G B 8GB Read at 34MB/S / M' / Write at 28MB/S / / 3.25" x 0.75" / fisr / Aluminium / / 256-bit A E S / J*3r / SW encryption mtSM / Ten year warranty Price £25 Imation Clip Flash Drive 4 G B 4GB Read at 15MB/S Write at 9MB/s 2.95" x 1.14" Plastic No data encryption Five year warranty Price £10 Writing 8 Work in pairs. Write an email to a colleague comparing the t w o products in 7. Computer systems 2 13
- 14. Computer software Speaking Workin small groups. Make a list of all the computer software y o u use in your work or study. Think about: • application software • programming software • system software 2 Make a list of the computer software your non-IT colleagues use. Language Superlatives We use superlative adjectives to compare a person or thing with a number of other people or things. For short adjectives we add the + -est. Be careful of spelling. big biggest The new monitor was the biggest in the room. For short adjectives we add the + -est. Be careful of spelling. fast fastest Your version of the software is the fastest. For short adjectives we add the + -est. Be careful of spelling. easy easiest It's the easiest to use. For long adjectives we use trie most/the least. difficult the most/least difficult This version is the most difficult to use. For long adjectives we use trie most/the least. expensive the most/least expensive His computer is the least expensive. For long adjectives we use trie most/the least. reliable the most/least reliable 1 think you should buy that. It is the most reliable. Some superlatives are irregular. bad the worst That is the worst software I've ever used! Some superlatives are irregular. good the best 1 really like this website. It's the best I've seen. Speaking 3 Work in small groups. Talk about the software y o u and your non-IT colleagues use. Answer these questions. 1 What are the differences between the IT and non-IT software y o u have listed? 2 Which is the cheapest? 3 Which is the most expensive? 4 Which is the most/least reliable? 5 Which is the most difficult/easiest to use? 6 Which is the best/worst? 7 Which is the most/least user-friendly? 14 2 Computer systems
- 15. Listening 4 BListen to two colleagues discussing software and complete this dialogue. Tim: Simone: What do y o u think about these three photo imaging packages? It's a difficult choice. All three are very good but they have different strengths. I agree. Serif Image Plus has (1) image (2) OK. But Magic Extreme has the (3) processing of images. You're right. Also, Serif has (4) special (5) But what about Snap Pro? Well, it has the (6). dubbing options. And Snap Pro is the best for (7) I'm not sure. Serif has (8) (9) Which is the most expensive? Oh, Serif Image Plus. And the cheapest? Snap Pro. Let's get Snap Pro then. I'm still not sure! photos. efficient Present tense of have (got) I've/You've/We've/They've (got)... I/You/We/They have (got) ... He's/She's/It's (got)... He/She/It has (got) ... I/You/We/They haven't (got) ... I/You/We/They have not (got) ... He/She/It hasn't (got)... He/She/It has not (got)... We use have (got) to talk about possession. I/You/We/They don't have... I/You/We/They do not have ... We use have (got) to talk about possession. He/She/It doesn't have... He/She/It does not have ... We use have (got) to talk about possession. Have 1 you/we/they got...? Has he/she/it got...? Do l/you/we/they have...? Does he/she/it have...? Listening 5 I K J U 3 I Listen and repeat these sentences. 1 We've got the best software. 2 Does it have the most reliable anti-virus software? 3 She has the cheapest computer. 4 They haven't got the latest version. 5 Do y o u have the fastest processor? 6 Has it got Windows? 7 They have the latest software. 8 It has the biggest screen. Writing 6 Work in pairs. Write five sentences comparing three software products y o u use or know. Computer systems 2 15
- 16. Working with computers Listening1 Paul: Brinitha: Paul: Brinitha: Paul: Brinitha: Paul: Brinitha: Paul: Brinitha: Paul: Brinitha: Listen and complete this dialogue. Hi, Brinitha. Hi, Paul. How's it (1) ? Fine, fine. What (2) Oh, 1 (4) - y o u (3) Nero. . at the moment? How are you getting on? Well, I (5) a network. I (6) Microsoft Server. Right. Where is Jackie today? Do you know? Yes. She is on a training course today. She (7) about the new database system. What about Mary and Imran? Where are they? They (8) in today. They have a day off. Language Present continuous We use the present continuous to talk about things that take place at the time of speaking and are not permanent. I'm installing the software. He's/She's setting up a network. We're/They're working at home today. I'm not setting up the network. He's/She's not installing the software. We/They aren't coming in today. Are you installing it now? What am I doing? What are you/they doing? What is he/she doing? 2 Complete these sentences with is/isn't, am/am not, are/aren't. 1 It going well. 2 I learning a new program. 3 She working in the office today. She has a day off. 4 They installing the new software. 5 We setting up the network. 6 We using Word. We have a different word-processing program. 7 Where they working today? 8 What he installing on the computer? 9 I coming in today. I'm sick. 10 she working at home today?
- 17. Vocabulary 3 Matchthe sentence halves 1-8 to a-h. Listening 4 Hanka is creating Philip is inserting an Rob is troubleshooting We are running Betty is connecting They are burning a) the software. b) a check-up. c) a file. d) a device. e) CDs. f) image. f X H Listen and repeat these sentences. What are y o u doing now? Are they setting up the network? She's working at home today. I'm not installing the software. We're not using Word. Speaking 5 Look at the pictures A-F. Describe what is happening. Example: He is moving ... 6 Work in pairs or small groups. Talk about what y o u are doing at the moment in your work or study. Writing 7 Write three sentences saying what y o u and your collegues are doing at the moment in your work or study. Computer systems 2 17
- 18. Computer usage Reading Readwhat Ben says about computer usage in his office. Answer the questions. 1 What must Ben do? 2 What can Ben do? 3 What can't Ben do? 4 Can he open any website? 5 W h y is it important to follow computer dos and don'ts? don't have t o back^ up files every day - t h a t ' s automatic. I have t o log in using my user name and password. Speaking 2 Make a list of computer usage where y o u w o r k or study. Compare your list with the group. Language must, mustn't, can, can't, don't have to We use must and mustn't for obligations. You must come to work on time. We use must and mustn't for obligations. You mustn't be late. We use can and can't for possibility and ability. He can use Word but he can't use Excel. We use have to for something that is necessary. 1 have to log in using my password. We use don't have to for something that is not necessary. We don't have to work at the weekend. Writing 3 Write an email to a colleague about yourself using must, mustn't, can, can't, have to, don't have to. 18 2 Computer systems
- 19. Business matters Speaking Acompany asks y o u to recommend a computer and w o r k station configuration for their sales team. In small groups, decide what to recommend. Use the office floor plan below to prepare the computer and work station configuration. Think about these things: 1 There are six people in the sales team. 2 Five people are out of the office four days of the week. 3 One person is in the office all the time - the team admin assistant. 4 Employees need a network connection (wired and wireless). 5 Employees print, scan and copy. 6 Company and client data must be stored on a separate device and backed up regularly. £ 3 2 Make your recommendations to another group. Choose the best computer configuration. Example: We recommend this configuration. You have ... . /It has .... Writing 3 Write a short email to the IT manager with your recommendations. Computer systems 2 19
- 20. 3 Websites • discussthe purpose of websites • talk about website features • describe a process • write a proposal Website purpose Speaking Which websites do y o u use in your w o r k and study? Make a list and share it with a partner. Do y o u use the same sites? Reading 2 Read this text about different types of website. Answer these questions. T Y P E S O F W E B S I T E - A G U I D E F O R W E B S I T E D E S I G N S The purpose of an organisational website is to inform about an idea or event. Companies develop commercial websites to sell products or services. Entertainment websites are designed to entertain or provide fun activities. People visit news websites to obtain information. The purpose of a personal website is to provide information about an individual. Social networking websites help people to exchange personal information. Educational websites aim to share knowledge and enable online learning. 1 W h y do people visit organisational websites? 2 W h y do people visit company websites? 3 W h y do people visit entertainment websites? 4 W h y do people visit news websites? Vocabulary 3 Complete these sentences about the purpose of websites with the words in the box. offer practise present promote read sell share Example: The purpose of Nationalgeographic.com is to present information on topics. 1 People visit CNN.com to international news. 2 Some websites want to a service. 3 Companies use Amazon.com to their products. 4 Thegreenshoppingguide.co.uk wants to environmentally friendly shopping. 5 Students visit Math.com to their maths. 6 English teachers join eltforum.com to teaching resources.
- 21. Language Question words (1) Weuse which to ask about things. We can use it with a noun. Which websites do you visit/go to? 1 use Wikipedia a lot. We use what to ask about things. What do you use CNN for? 1 use it to get the news. We use why to ask the reason for something. Why do you use Wikipedia? 1 use Wikipedia to check information. We use when to ask about time. When do you use CNN? In my lunchbreak. Listening K m Listen and repeat these questions. 1 Which websites do y o u use? 2 Why do you use Wikipedia? 3 What do y o u use CNN for? 4 When does she use CNN? Speaking 5 Work in pairs. Use the websites you listed in 1 to ask and answer questions. Example: A: Which websites do you use? B: I use .... 6 Go around the class and ask five students to name the websites they visit and use at home. Write d o w n a website for each of the four headings 1-4 in the table. Interviewee name Interviewee uses these websites to: Interviewee name 1 entertain 2 get news 3 research/study 4 shop a) b) c) d) e) 7 Present the information y o u collected to the group. Which are the most popular websites for each heading? Websites 3 21
- 22. Website analytics Speaking 1What information can you get about website traffic using a website analysis application? Work in pairs. Make a list. M AT&T * 9:51 P M -hw«. M y S i t e . c o m Overview Reports ( Today > 0 Dashboard > i Visitors Overview > Traffic Overview > Content Overview Event Tracking Overview y 1 m Goals Overview > Visitors Reports ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ ^ Visitors Overview Visits • 22.273 177177 Visits 22,273 Absolute Unique visitors 16.444; Pageviews 58,465 Average Pageviews 2.62 Time on Site 00:01:47 Bounce Rate 67.83% el AT&T T 9:53PM | Oct 1. ZOOS-DtcV 2006 Keyword (Visits) iphone app reviews 473 iphone app review 369 iphone application reviews 312 gotapps 190 newest iphone apps 178 iphone game reviews 132 labyrinth game 81 app reviews 80 fun 2 player games 73 craiglist iphone app 73 Reading 2 Which items of the analytics programme above answer these questions? Example: A: Where do you find information about the website's visitors? B: In 'Visitors Overview'. 1 Where can you find out how many people visit the website? 2 Where can you see what percentage of people view only one page on the website? 3 Where do you find information about how long they spend on the website? 4 Where do you see how many people searched for 'gotapps' to find the website? Listening 3 Sarah: George: Sarah: George: Sarah: George: Sarah: George: Sarah: George: Sarah: Listen to Sarah and George. Complete this dialogue. George, I (1) some information about our website. OK, what do you need to (2) ? Well, I need some information about website (3) , you know, external visits to our website. OK. (4) you do a report for me? Sure. (5) do you need it by? Er, tomorrow morning, I'm (6) It's for the finance director. OK, what do you need to know (7) ? Well, the (8) of visitors to our website last month, their movements and actions on the website, and where they're from. OK, I (9) do that. Thanks very (10) indeed. Vocabulary 4 Match the website analysis tools 1-5 to the descriptions a-e. 1 traffic 2 meta tag 3 visitor map 4 user profile 5 page optimisation a) information about where the visitors to your site are from b) invisible information (e.g. a hidden keyword) on a website c) information about a user and the sites they browse d) increasing the number of visitors to your site e) the movement and actions of visitors to your site 22 3 Websites Questi We u We U: Large 20,00 400,0 500,0 3,000
- 23. Language Question words (2) Weuse how much/how many to ask about quantity. How many people visit our website every day? About 20,000. We use how much/how many to ask about quantity. How many hits do we get each month? About 40,000. We use where to ask about places. Where are the visitors from? From Asia and the US. We use where to ask about places. Where do they go on our website? To 'News'. We can use how + adjective/adverb to ask about degree. How often do people visit our website? At least once a day. Listening 5 B l j E O i Listen and repeat these questions. 1 How many people visit the site? 2 Where do they go on the website? 3 How long do they spend on the website? Language Large numbers 20,000 twenty thousand 400,000 four hundred thousand 500,000 five hundred thousand/half a million 3,000,000 three million 6 How do you say these numbers? 30,000 700,000 10,000,000 100,000 80,000 Listen and check your answers. Speaking 8 Work in pairs. You both work in website analytics. Ask and answer questions about website visits. Student A: Turn to page 68 Student B: Turn to page 78 to°nrhs
- 24. Website development Speaking 1Describe something y o u do every day at home or at work. Use the words in the Language box below. Example: Sending an email. First, click on 'New email'. After that... Language Describing steps in a process First, do.... To start, do .... We use first, next, then, after that (etc.) to describe the order of actions. Alter that,.... Next,.... We use first, next, then, after that (etc.) to describe the order of actions. Then We use first, next, then, after that (etc.) to describe the order of actions. Secondly,.... Thirdly,... . Finally,.... To finish,.... F I N A N C E 1 • w i l l nriMdM luJOObn Reading 2 Complete this text with the words in the box. After that Finally First Next Secondly Then Thirdly The steps in website development (i) , discuss with the customer their requirements and the target audience. Find out what features and number of pages they want on their site. (2) , analyse the information from the customer. (3) , create a website specification. (4) design and develop the website. (5) , assign a specialist to write the website content. (6) give the project to programmers for HTML coding. (7) , test the website. After y o u publish the website, update and maintain it on an ongoing basis. Monitor customer use. Labour poll vie Action on inflation r fmm cum i M « ***m Big US banks to I quarterly profits I om •-- M M - m .ft)r m .c - » v Base* hardens bank * warm • 3 Work in pairs. Complete the flowchart to show the website development process. 1 Talk to customer 3 Speaking 4 Describe the website development process to another pair in your own words. 24 L 3 Websites
- 25. Reading 5 Lookat the websites below and answer these questions. 1 What are the websites? 2 Do you use these websites? Why/Why not? 3 What is the purpose of each website: sell, inform, share, educate? 4 What are the main features of each website? 5 Think of two more websites that have the same purpose. Are they different to the ones below? Why? FINANCIAL T I M E S WMchttwtalMdrfK*? jWa.?V AdMft B M t W V M M O i c f t r r c * 4 > ^ * * h V CerweK W W*«rO.»-430Ctr * * * * M M U a n M M TMI *MW * M » M Canwefceniracew mmmtmmvmmttltamtmmmmmmtumt Ceewefll MafieeeAeflt ffprtOflfl Finance Life A Ana Labour poll victory deals blow to coalition U J 1 Majority of 3,558 over Lib Dems in Oldham • W M n t f l > M l O W M M n B m U » O w « M«LOHBtm»lMHM<WUHTI -iDte" Action on inflation rattles fmm urn W M O -0 17% EuKiMaoo i.w -c«a% Goldman reveals fresh crisis losses Bank takes $6bn hit amid Warra*BMpngNkM banks raaarva najrenenu Big US banks to reveal better Manufacturers hit by soaring quarterry profits cost of materials n» of dollar* r raaarvaa sat Further »«gr of WlaSonsry preaaurai aAejarwi loan default* are on UK economy Try the FT and FT.com for 4 weeks for iust £1 • Discover world business. In one place. «•«•**• r • •., s, i,i Tram' tats UK M M s i Basel hardens bank hybrid bond rules Writing 6 You are the owner of a company that needs a new website. Make a list of things that you need/would like for your website. Answer the following questions. • What is the name of your company? • What is the business type? • What is the purpose of your website? Speaking 7 Work in pairs. Student A is the website developer. Student B is the customer. Ask and answer questions about website requirements. Swap roles. Example: A: What is the name of your company? B: It's called/Its name is ... . Websites
- 26. The best websites VocabularyWhat are your favourite websites? Why? Use the words in the box to describe them. beautiful well-designed easy-to-use/navigate clear reliable useful informative fun funny exciting interesting Example: The most exciting website is ... because .. facebook 8 He»d(no out? Stiy connected Language Describing things L A T E S T 8AMSS L A T S S T C U M H i B H H I There's/There is/There isn't There's a lot of information on this website. There are/aren't There aren't many photos on this website. Has The website has good graphics. Have Most websites have a lot of features. Writing 2 Write about the things you like and dislike about different websites. Example: I really like the look of the Nickelodeon website. It has .... Speaking 3 What are the trends in website design? Discuss w i t h the group. Example: Websites use more video now. 26 3 Websites
- 27. Business matters Reading You area website designer. Read the information about Learning Now Ltd. Answer these questions. • What is the business type? • What is the purpose of the website: sell, inform, share, educate? • Who are the website users? Where are the website users? • What are the features of the website? L e a r n i n q N o w L t d Learning Now Ltd is in the education business. It needs a new website to promote its courses, materials and learning resources and provide online language-learning services. The website users are young adults all around the world. The website needs to have these features: g o o d interactivity, audio and fast download times. Writing 2 In pairs, write a proposal for Learning Now Ltd's website. Use your from 1 and the template below to help you. answers Proposal No. 2011/32154 Customer: Subject: Purpose: Users: Features: Proposal presented by: Date: Business activity: Speaking 3 Present your proposal to the group. Websites 3 27
- 28. 4 Databases • talkabout databases • talk about data processing • ask for and give advice • talk about company departments Database basics Speaking What database products do y o u know and use at w o r k and at home? Listening 2 b E Z H Listen to two colleagues at a book company. Chris needs some information from the production database. Complete this dialogue. Chris: Tim, (1)_ . you help me Tim: Chris: Tim: Chris: Tim: Chris: Tim: Chris: Tim: Chris: Tim: Chris: Tim: Chris: Tim: Chris: Tim: a moment, please? Sure. What's the (2)_ I need some (3) about a book budget from the database. OK. But I don't know how t o (4) i t . No problem. So what do I d o first? Enter your name and (5) and press enter. Erm ... ? You have got a password? Erm, I can't (6) i t . Use mine. Type in t evans, that's t - e - v - a - n - s , then snavet. s - n - a - v - e - t . OK. Now press Enter. Now what is the name of the book? Basic French. OK. Type in that in the title (7) in the first (8) Now press Find. There it is. OK, budget. Click (9) Publishing and scroll down t o Plant costs and click on that. Good. There's the budget in the second row. Thanks, Tim. No problem. Tracking Resource Database TRD: Product Data at your fingertips! TRD is the business tool used in the development and management of products throughout their life cycle. Please note the revised function on all screens in TRD provides on screen guidance and links to useful users documentation Tracking Resource D a t a b a s e Pmfjti t Uttfl Basic F r e n c h Budget 40 OOO t M IO d.itf 10000 8000 +2 000 tfia 13000 12000 + 1 000 Milium tfia 5000 0 +5 000 . i.-H.m rtg 7000 1 000 +6 000 rtg 5000 6 000 -1 000 27 000 +13 000
- 29. Language Asking people todo things We use can/could/would you + infinitive without to when we ask somebody to do something for us. Could you help me, please? Sure. We use can/could/would you + infinitive without to when we ask somebody to do something for us. Please could you help? No problem. We use can/could/would you + infinitive without to when we ask somebody to do something for us. Can you explain what a database is, please? I'm afraid 1 can't. We use can/could/would you + infinitive without to when we ask somebody to do something for us. Please can you explain what a database is? I'm sorry, 1 can't. We use can/could/would you + infinitive without to when we ask somebody to do something for us. Would you explain that, please? Could you come back a bit later? I'm busy right now. • O m ^ T ' f i l f Listen and repeat these questions. 1 Could y o u help me, please? 2 Please could y o u help me? 3 Would y o u help me w i t h this software? 4 Please could y o u explain h o w to do that? 5 Please would y o u give me your password? Speaking 4 Work in pairs. Student A: make questions from the prompts. Student B: answer yes or no and give a reason w h y not (if your answer is no). Example: type/name Could you type in your name, please? 1 open/window 2 turn up/air conditioning 3 turn down/mp3 player 4 give/you/pen 5 answer/phone 6 give/password 5 Work in pairs. Use the example of a database below to explain to your partner what a database is. Use these words: store, access, get, fields, columns, rows. Example: A database is used to ... . This is a ... . First Name Last Name Department Title Phone ext. John Smith Development Engineer 123 Jane Doe Finance Auditor 454 6 W h y do people and organisations use databases? Discuss w i t h the group. Example: They use databases to find out.... 29
- 30. Data processing Vocabulary Matchthe headings in the box to the data processing steps a-f. data coding data collection data entry data sorting data tabulation data validation Gather the raw data w h i c h you want to process. J 1 Arrange and systemise the data. • Clean the data and double-check for faults and inconsistencies 11 Enter the data into a system. • Arrange the data into table format so that it can be analysed. ) • Create categories to organise the data into relevant groups 2 Put the data processing steps in 1 into the correct order. Listening 3 E ff Listen to an IT expert describing the data processing steps to a colleague. Check your answers to 1 and 2. Listen and mark the syllable stress in these nouns and verbs. 1 entry 2 collection 3 tabulation 4 validation 5 sorting 6 coding 5 Listen again and repeat the words. 7 gather 8 create 9 arrange 10 enter 11 double-check 12 format 30 Databases
- 31. Vocabulary 6 Completethese sentences with the words in the box. about at between for from in into of to Example: This database is used to store our financial information. 1 What's the difference a database and a spreadsheet? 2 A database is storing data. 3 The school has information students. 4 Can people access the system the same time? 5 A database is a collection records. 6 You retrieve information the database. 7 Ynn enter the rlata the system 8 Which software rln ynn use ynur work? Language Quick questions to check understanding We use these when we are making sure the other person understands the statement. That's called collection. OK? We use these when we are making sure the other person understands the statement. That's coding? Got that?We use these when we are making sure the other person understands the statement. That's tabulation. All right? We use these when we are making sure the other person understands the statement. We call that sorting. Understood? Speaking 7 Work in pairs. Explain the data processing steps from 1 in your o w n words. 8 Look at the examples of database software below. What database software do you know? What is it used for?
- 32. Data storage andbackup Li 32 Vocabulary Match the data storage and backup solutions in the box to pictures A-F. What other solutions are there? external hard drive hard disk mp3 player server the Internet usb flash drive 0 • • Reading 2 Read this article about data storage. Complete the sentences with the words in the box. cloud contents emerging encrypt flash loss magnetic offsite protect security theft volumes D a t a s t o r a g e La Asking fo Online storage is an (1) emerging method of data storage and back-up. A remote server with a network connection and special software backs up files, folders, or the entire (2) of a hard drive. There are many companies that provide a web-based backup. One (3) technology in this area is (4) computing. This allows colleagues in an organisation to share resources, software and information over the Internet. Continuous backup and storage on a remote hard drive eliminates the risk of data (5) as a result of fire, flood or (6) Remote data storage and back-up providers (7) the data and set up password protection to ensure maximum (8) Small businesses and individuals choose to save data in a more traditional way. External drives, disks and (9) (10) memories, DVDs and hard disks are cheap and widely accessible solutions. These We use si advice. . tapes are very popular data storage solutions. USB or methods are very practical w i t h small (11) not very reliable and do not (12) of data storage and backup. However, they are the user in case of a disaster. S Speaking 3 What storage and backup solutions are the most popular? Which solutions do you use most often? Databases
- 33. Listening 4 S2!E3jiListen and repeat these phrases. 1 emerging technology 2 cloud computing 3 data storage 4 hard drive 5 external drives 6 backup providers **£M Listen to this dialogue. A colleague. Tim. is asking an IT expert. Sandy, what storage device to buy. Mark these statements true (T) or false (F). 1 Tim needs the storage device for work. 2 Tim wants to backup music and photos. 3 Sandy recommends an external hard drive. 4 T i m can spend $300 on the storage device. 5 Sandy recommends a storage device with a special feature. T / F T / F T / F T / F T / F Language ng for and giving advice We use should/would + infinitive without to to give advice. I/You/He/She/It/We/They should/shouldn't (should not).... We use should/would + infinitive without to to give advice. What should 1 do? You should buy a flash drive. You shouldn't get a server. We use should/would + infinitive without to to give advice. We use should/would + infinitive without to to give advice. I/You/He/She/It/We/They would/wouldn't (would not).... We use should/would + infinitive without to to give advice. What would you recommend? I'd (would) recommend a flash drive. 1 wouldn't (would not) recommend a server. Speaking 6 Work in pairs. Practise asking for advice about backup solutions for a small company. Use the information in 2. Example: A: What would you recommend ... ? B: I'd recommend .... /You should .... 33
- 34. Database system benefits Speaking Vocabulary 1 2 Whatkind of data do companies create, manipulate, store and retrieve? Match the company department 1-8 with the type of data it works w i t h a- h. 1 Finance 2 Marketing 3 Human resources 4 Customer relations 5 Production 6 Technical support 7 Sales 8 Stock management a) data about employees, training, recruitment needs b) data about product specification, details and design c) data about profits, tax, loans, shares and cash d) data about volume of products sold e) data about customers, satisfaction surveys, promotions f) data about product advertisements and competitors g) data about quantity of product in storage h) information about the Help Desk, support calls, manuals, problem reports Look at the four types of data below from PartyPlanner Ltd. What do y o u think PartyPlanner Ltd does? What company departments can y o u identify? Personal data: - CVs, job descriptions - employee personal data - training - holiday Customer data: - customer contacts - satisfaction surveys - promotions Product data: - inventory - purchasing needs - return products Technical data: - contact to help desk - helpdesk reports - troubleshooting manuals - service reports Speaking 4 Work in small groups. Talk about the advantages and disadvantages of a computerised database. Present your ideas t o the rest of the group. Example: There are many advantages/disadvantages ....
- 35. Business matters Reading 1Read part of this email from the owner of Jumbo Book Store. Answer these questions. 1 What types of information does Jumbo Book Store communicate between its employees? 2 How do the employees exchange information in the company? 3 What documents does Amiki prepare? 4 How m u c h time does it take to compile the data? 5 W h y do the customers complain? H • E l Let me give you some background to our company's setup. Jumbo Book Store is a company based in Thailand. It has three book stores and a warehouse next to one of the book shops. The store manager, Amiki Sukhon, finds it very difficult to track sales because he uses handwritten sales reports that employees prepare every day. The driver takes the reports and delivers them to the main office. Every day it takes 5 to 6 hours to compile data about the sales. Based on these sales reports, Amiki writes purchase orders for new books, sales figures for the owner and customer information for the marketing department. In addition, he often gets calls from customers complaining about poor information about available books and stationary products in the warehouse. Could you spend some time looking at how we can improve our processes? Regards Speaking 2 Work in small groups. Prepare recommendations using the problem/solution outline. Problem/Solution Outline Problem Solutions End Results 3 Present your recommendations to another group.
- 36. • talk aboute-commerce companies and websites • talk about quantity • talk about future arrangements • present a plan E-commerce companies Speaking What products or services do y o u usually buy online? What products do you not buy online? Why? Listening 2 H^XiJI Listen to this interview with David Aston. He works for a company that sells home cleaning products. Mark the statements true (T) or false (F). 1 David's company sells mainly online. T / F 2 70% of their business is online. T / F 3 People buy their cleaning products when they buy their food. T / F 4 People buy their cleaning products in supermarkets. T / F 5 Online sales are growing. T / F Language Talking about quantity We use many and a few with countable plural nouns. We need a few users to test this. They don't have many customers. We use much and a little with uncountable nouns. We have a little money for online shopping each week. 1 don't have much knowledge on that subject. We use a lot of and some with countable and uncountable nouns. A lot of businesses need E-commerce upgrades. Some money has been kept aside for this. 3 Choose the correct words to complete these sentences. 1 A lot of/Much shops have online presence. They sell many/much products online. 2 Some/A little companies offer customer service and advice on their E-commerce websites. 3 I don't have much/many knowledge of computers, but I can still shop online. 4 Companies spend a lot of/many money on E-commerce security. 5 Even when companies only have a little/a few money for online marketing, they should spend it. E-commerce O E ^commerce
- 37. Listening 4 yE E B Listen and repeat these phrases. 1 not a lot of time 2 too much w o r k 3 only a little money 4 a few computers 5 a lot of memory Speaking 5 Work in pairs. Use the words in the Language box on page 36 to talk about your own online shopping habits. Example: I buy a lot of music online but I get few clothes online. Vocabulary 6 Match the types of business in the box to the correct column 1-4. B2C business-to-consumer B2B business-to-business C2C consumer-to-consumer M-commerce Types of Business 1 4 Types of Business Explanation Companies exchange information and make wholesale transactions. Companies sell products or services to customers over the Internet. People sell or exchange second-hand, used items and collectibles. Customers purchase products and services via mobile devices. Examples coffee supplier to Nestle Amazon eBay news, sport results 7 Give examples of the four types of business in 6. Writing 8 What are the advantages and disadvantages of shopping online? Use this table to make notes and then make sentences. Example: There's more choice online but you can see things better in a shop. advantages disadvantages security speed choice convenience price Speaking 9 Present your ideas to the group. 37
- 38. Speaking E-commerce features 1 Workin small groups. What are the features of this website? &IT18Z0n.C0.Uk - j.! ^mas&fli S * . tu«em«f» fclaflata R o v n i o n E x p r e s s A S a n d A 2 Media S t u d i e s [PapartjaeKj MEDIA STUDIES A S & A ? mm C u s t o m e r s Via wine. T h i s P a g e May B e I n t e r e s t e d in T h e s e S p o n s o r e d Links 1 tmn * * * o.'o d ••>i "„ tun-/A6_ j . e a A wa J U ' A _*v«* W.in y«, -n 1*0 iwpOC't ''0™ *Bat«"tl Tw»f»t Madia a CommunlEaUon r •rwo.amy.M.uK/nu'niniiiM btcmno sftMrtunmst f»r uQ HwCy 0« Mantfoft urnvarsity ,Vai* hara C u s t o m e r s W h o B o u g h t T h i s I t e m Also Bought I pa I I £ 3 -J aavWen taarsM AS AQA Madia Stutfiat AS boio^na tha Media. AS / A<'svei Madia AQA Madia Studia* M Havwofl Cavast AS ftSYiwon toaraai A S •MsnCs* Word Sfwdanfi aeon (Ao.,, by and A3 SnaBtn and A2 Knettan ay Bavu areaart IHMSI Staminaa Lanauaea a... by a> Alan Utaraturn b* P*' the © 2010 Amazon.com Inc, and its affiliates. All rights reserved. Vocabulary 2 What are the steps i n buying products online? Number these sentences in correct order. a) The customer opens an account. b) The customer goes to the check-out. c) The customer puts the item(s) in a basket or shopping cart. d) The customer pays for the product(s) with a credit or debit card. e) The customer goes t o the website. f) The customer searches and/or browses the website. g) The customer chooses the item(s) t o buy. h) The customers checks the order. Listening K Listen and repeat these phrases. 1 open an account 2 go t o the checkout 3 put an item in the basket 4 browse the website 5 choose an item 6 check the order Speaking 4 Work in pairs. Use firstly, secondly, then, after that, finally t o describe the steps in buying a product or service. Talk about something you have bought, like a DVD or an airline ticket. • • • • • • •
- 39. Language Linking ideas We useand to link sentences that describe similar actions or situations. / have a PC and a laptop at home. We use but to link sentences that describe different ideas/actions or situations. 1 use Amazon but 1 don't use iTunes. We use so to say that something has happened as a result of something. She's got a Kindle, so she doesn't buy many books now. We use or to link sentences that describe two possible actions or situations. Would you like tea or coffee? J Reading 5 Complete this text with the words in the box. and but or Vocabulary 6 Speaking 7 Companies want to reach more customers, (1) they go online. It is easy to set up an online business (2) it is difficult to design and develop a website that attracts a lot of customers. Hardware (3) software provide basic infrastructure for E-commerce. Networking, customer interface and payment solutions are very important parts of a company's E-commerce solution. Customers expect a fast and reliable service (4) they will go somewhere else to buy things. Match the first half of the sentences 1-6 1 Effective product information and 2 Customers can use their credit cards, PayPal or 3 We used a lot of promotions, so 4 I don't know how to buy online but 5 They want to buy a Cat 5e cable so 6 In E-commerce you can look at a picture of a product but Work in small groups. Talk about an E-commerce website you know and like. Say what is good about it. Use and, so, but and or. Example: I like the B&Q website. It has ... and .... to to the second half a-f. a) I'll check online tutorials. b) electronic cheques to pay for transactions. c) you can't touch it. d) our sales improved a lot. e) they search the Internet. f) promotions attract customers. 39
- 40. Transaction security Speaking 1What are the potential security threats to online shopping? Share your ideas with the group. Reading Read this email. Answer these questions. TO: All Employees From: IT Director Subject: Online transactions security We are developing new website security features. We will have a virtual private network with a firewall which will help stop cyber attacks on the network perimeter. The web application protection firewall (WAF) will protect our website from hacker attacks on customer contacts and login boxes. Secure Socket Layer (SSL) will create a secure connection for the users. We will have two-factor authentication (2FA). Website administrators will go through two layers of security before they access the hosting environment. This will prevent password leaks. All data will have encrypted backup to protect sensitive information. I am sure the company will benefit from the new security measures. Thank you Hamda Banna 1 How many security features will the company have? 2 W h i c h security feature will stop attacks on the company network? 3 What solution will protect customer contacts and login boxes? 4 What will protect private user information sent over the network? 5 What will the two-factor authentication prevent? 6 What will protect information? Language Future (will + infinitive) The new security system will protect our customer's better. Hackers won't/will not get into the network. We use will + infinitive without to to talk about plans for the future. (Something we think, believe or know will happen.) We use will + infinitive without to to talk about plans for the future. (Something we think, believe or know will happen.) When will we change to the new security system? We'll/we will do it next month. We use will + infinitive without to to talk about plans for the future. (Something we think, believe or know will happen.) Will the new system have a firewall? Yes, it will./No, it won't. Listening £3 M Listen and repeat these sentences. 1 The company won't provide Internet access to all employees. 2 I'll do the security checks and then upgrade this week. 3 When will y o u finish the work? 4 Yes, I will. ! 5 No, she won't. 40 5 E-commerce
- 41. Speaking 4 Workin small groups. Talk about your organisation's plans or your o w n plans for the future. Ask and answer each other questions. Example: A: We '11 open a new office in Singapore. B: When will you open it? A: Next year. Vocabulary 5 Label the network diagram with the correct item 1-8. 1 the Internet 2 the local area network 3 the hardware firewall (with a router) 4 computers with firewall software 5 outbound traffic 6 inbound traffic 7 restricted traffic 8 allowed traffic Secure private network Public network Speaking 6 You are setting up a new computer workstation w i t h a network connection. Your client wants to use the set-up for online purchases, bank dealing and financial transactions securely. Talk about what security solution y o u will install. Present your solution to the group. E-commerce 5 41
- 42. Online transactions Reading Shayanis telling Monika h o w customers will pay for something online o n a new website. Complete this dialogue w i t h the words i n the box. Listening 2 Speaking 3 accounts gateway bank payment completes rejection confirmation web customer First Monika: Shayan: . an onlineShayan, can y o u explain h o w a customer (1) transaction? OK, it's very easy. (2) the customer will place an order. The seller's (3) server will confirm availability of the product and send a response. After that, the customer checks out and completes the (4) instructions. Then the server will send a payment request to a payment (5) The payment gateway will check the buyer's ability t o pay with the (6) OK? Fine. Go on. The bank will respond and send payment acceptance or (7) Monika: Shayan: to the seller's web server through the payment gateway. Finally, the customer will receive the server response w i t h the order (8) or rejection. Will the (9) have t o register? Yes, all buyers must have their (10) before they complete the transaction. Monika: Thank you. Now I understand. W^¥fM Listen and check your answers. Complete the flowchart of the online purchasing process. Then explain it to your partner. Monika: Shayan: c c 11 C c 11 Usefu 42 Introc Spea Closi
- 43. Business matters Writing 1You w o r k for SellOnline.com. The company develops E-commerce solutions for small businesses. Your client, Document Ltd, sells stationery. They sell lots of different types of product. Document Ltd wants to develop its online presence to reach customers more effectively. Complete the proposal template. Use these questions to help you. 1 What type of E-commerce will Document Ltd offer? 2 What E-commerce technologies will Document Ltd use to attract customers? 3 What security solutions will the company set up in order to protect b o t h the customer and the company? 4 What tools and features will the company website have? 5 How will the customer complete transactions? Proposal No. 2011/123/45 Date: Customer: Business activity: Subject: E-commerce type: E-commerce technologies: Security solutions: Website features and tools: Transaction process: Proposal presented by: Language Useful phrases for presentations Introduction Good morning/afternoon everybody. Thank you for coming. Introduction Today we are going to present.... Introduction First, 1 am going to talk about....Introduction Then, we will show you .... Introduction Finally, we will answer your questions .... Speakers Now, I'll hand over to my colleague. Speakers Let me start with .... Closing To finish .... Closing Thank you very much for listening. Are there any questions? Speaking 2 Prepare and deliver a presentation for the marketing director of Document Ltd. Use your proposal from 1 to help you.
- 44. 6 Network systems • describe networks •make recommendations and suggestions • talk about the past • talk about network range and speeds Giving r< We use I the reasc can start Types of network Speaking What computer networks do y o u use in your w o r k or studies? What do y o u use the networks for? How do y o u access the networks? Listening . L73 H Agatha is the owner of a small flower shop. Katharina is a network architect. Agatha needs some advice from Katharina about a network solution for her company. Listen and i ^ answer these questions. 1 What does Agatha think she should do? 2 What does Katharina recommend? 3 What does Katharina say she will do? 4 When does Agatha want the network to be ready? Reading 3 Read Katharina's email to Agatha. Complete this email with the words in the box. equipment Internet LAN recommend remote should VPN WAN Dear Agatha Following our meeting last week, please find my recommendations for your business. I think you (1) set up a LAN, or Local Area Network, and a WAN, or Wide Area Network, for your needs. A (2) connects devices over a small area, for example your apartment and the shop. In addition, you should connect office (3) , such as the printer, scanner and fax machine, to your LAN because you can then share these devices between users. I'd recommend that we connect the LAN to a (4) Internet and sell your products. In addition, I'd (5) . so you can link to the _ we set up a Virtual Private Network so that you have a (6) access to your company's LAN, when you travel. (7) is a private network that uses a public network, usually the (8) , to connect remote sites or users together. Let's meet on Friday to discuss these recommendations. Best regards Katharina 44 6 Network systems
- 45. Language Giving reasons We usebecause to say something was the reason for an action or situation. (We can start a sentence with because.) You should connect office equipment to the LAN because you can then share devices between users.We use because to say something was the reason for an action or situation. (We can start a sentence with because.) I'd recommend a Dell computer because it is cheaper. We use because to say something was the reason for an action or situation. (We can start a sentence with because.) Why do you use encryption? Because it's safer. Speaking 4 Look at the three network solutions. What are the differences? 5 Which network solution would y o u recommend for a large corporation or organisation, a small business and a family home? Why? I'd recommend solution 1 for ... because .... Mobile Worker Area 1 CCTV Area 2 Network 10/1 mps switch Internet Router/ Modem Area 3 CCTV m Area 4 i l CCTV 0Remote wireless Area 5 Writing 6 Write a description of the network solution y o u use at work or at home. Which of the the three solutions in 4 is it most like? Why? I Network systems 6 45
- 46. Networking hardware Speaking 1Which of the items below do you know? What are they? What do they do? 2 Work in pairs. Make a list of all the networking hardware you can think of. Compare your list w i t h another pair. Vocabulary 3 Match the words 1-8 to the descriptions a-g. 1 a modem a) is an entrance to another network 2 a repeater b) channels incoming data but maintains the bandwidth speed c) allows wireless devices to connect to the network d) modulates and demodulates the data into a digital or an analog signal e) channels incoming data but shares the bandwidth among the devices present on a network f) sends the digital signal further on in the network g) connects networks and sends packages of data between them h) connects networks that use the same protocol 3 a bridge 4 a router 5 a gateway 6 a switch 7 a hub 8 a wireless access point Listening 4 flPTRTI Listen and repeat these words. 1 modem 2 repeater 3 bridge 4 router 5 gateway 6 switch 7 hub 8 wireless 9 access point 10 network connectors 11 network interface card 46 6 Network •yttenu
- 47. Reading 5 Completethis dialogue w i t h the words in the box. about change devices necessary problem speed should user What Boris: Ahsan: Boris: Ahsan: Boris: Ahsan: Boris: Ahsan: Boris: Ahsan: Boris: Listening b wLu Language Making suggestions We can make suggestions with: I have a problem w i t h the network download (1) you suggest? Why don't y o u (2) the hub? I don't think that will work. The hub is fine. OK. How (3) adding a repeater then? Hmm, I'm not sure it will help. It's not a (4) strength. OK, then you should check the cables and network (5). make sure that they are compatible w i t h your network. (6) about changing the modem? What can w i t h the signal to I don't think it's (7) switch or the router. You (8) OK, I will. Thanks for your help. Why don't you check (9) as well? Good idea. I'll do that. Listen and check your answers. . I think it's a problem w i t h the bridge, look at the specifications. recommendations on the Internet Why don't we/you + infinitive without to. Why don't you call the IT help desk? That's a good idea. What about + -ing What about buying a new router? 1 don't think that will wonX. How about + -ing How about reading the instructions first? I'll do that. Vocabulary K m Listen and repeat these suggestions. 1 Why don't you change the modem? 2 How about connecting a repeater? 3 What about looking on the website? 8 Complete these sentences w i t h the words in the box. between on over to with 1 2 3 4 5 Is this software compatible. A LAN connects devices Is the computer connected. this computer? a small area. the modem? The LAN allows you to share information Why don't you look the Internet? users. Speaking 9 What problems do you have with networks? Work in pairs. Make a list. Think about speed, compatibility, hardware and software. 10 Show your list to another pair. Ask for help and suggest solutions. Example: A: This software doesn't work with this .... B: Why don'tyou ... ? Network systems
- 48. Talking about thepast Reading 1 How much do you know about the history of networking? Can you match these events 1-4 t o the dates a-d? 1 The creation of the World Wide Web 2 The start of Facebook 3 The launch of Twitter 4 The beginning of MySpace a) 2006 b) 1990 c) 2003 d) 2004 Speaking 2 What social networks do you use? How much time do you spend on them? Example: I use ... . I spend about.... Reading 3 Read this text about Karl's IT career up until now and answer these questions. 'I left school in Cambridge in the UK at the age of 18 and went straight to the University of Bristol to study computing in 2000.1 graduated in 2004 and decided to travel around the world for a year. In 2006 I got a job back in Cambridge with the software company Arm. I stayed with Arm for two years and then went to work for Microsoft in Seattle in the USAThis is where I am now and I love it!' 1 When did Karl go t o university? 2 When did he leave university? 3 What did he do after university? 4 Where did Karl go in 2006? 5 When did he go t o Seattle?
- 49. Language Past simple (1) Weuse the past simple tense to talk about finished actions in the past. When did l/she/he/we/they create the network? She created the network in December 2008. 1 started the network last year. Time expressions 1 looked at that yesterday. 1 had broadband connected three days/a month/two years ago. 1 used that system last weeklyearlmonth. 1 started that user group on Monday/in June/in 2001. Listening 4 K M Listen and repeat these sentences. 1 When did they start work? 2 They installed the computers yesterday. 3 We didn't work last week. 4 She went to the office on Sunday. 5 Did you finish the report? Speaking 5 Practise asking and answering questions about what you did yesterday or last week in your work or studies. Example: A: What did you do last week? B: I worked on the new network. 6 Talk about what you did on your last day off. Example: A: What did you do on your day off? B: I went to the gym. Language Past simple (2) look looked use used Regular past tense endings install installed connect connected work worked setup set up go went Irregular past tense endings see saw Irregular past tense endings do did buy bought be was Writing 7 Write three or four sentences about your own computing education and/or work up until now. Use the text in 3 to help you. Speaking 8 Work in pairs. Ask and answer questions about your education and/or work. Network systems 6 49
- 50. Network range andspeed Listening Karoline: Sam: Karoline: Sam: Listen and complete this dialogue between Karoline and Sam. How do y o u describe network speed? In bits, kilobits, megabits and gigabits. They describe network speed. For example, dial-up connections allow (1) kilobits per second and DSL from (2) kilobits per second to (3) megabits per second. OK. I've got that. What about the range? Range is the distance of network coverage, so distance units represent network range. Most countries use metric but some use feet as units of measurement. Metres or feet usually describe the range of a network. Home networking routers support a range up to (4) feet or (5) metres indoors and (6) Karoline: feet or (7). Thanks. metres outdoors. 2 ^ L f X E l Listen and repeat these s p e e d s a n d ranges. 1 77 kilobits per second 2 5 megabits a second 3 2 gigabits per minute 4 250 metres 5 40 feet Speaking 3 Say these speeds and ranges. 1 156 feet 4 7,000 metres 2 12kbit/s 5 95 Mbit/s 3 4Gbit/m 6 65 Mbit/s 4 Write down four speeds and ranges and dictate them to your partner. Reading 5 Read these texts and answer these questions. Range Wireless networks have limited range. Network range depends on the type of 802.11 protocol, strength of the device transmitter and the architecture of the surrounding area. Some structures, such as walls and metal frames, reduce the range of a WLAN by 25%. However, users can extend the range of a WLAN. Repeaters forward the wireless signal to access points or routers and increase the range of a network. Speed Bandwidth and latency are the measures of computer network speed, or data transfer rate. Bandwidth is the maximum throughput of data in bits per second. Some modems support 100 Gbit/s but speed depends on the hardware and software used. Latency is the delay that network creates during the transfer data. Users have no, or very little, control over bandwidth and latency. 1 How many things does network range depend on? 2 What can reduce network range? 3 What can improve network range? 4 What t w o things affect speed?
- 51. Business matters Reading Karamand Natasha w o r k for the ComHelp company. The company provides IT services to customers. Karam and Natasha w o r k in different areas of the city. Every week they write a report for their boss. Read their notes. Monday Tuesday Wednesday T h u r s d a y Friday Natasha colled CISCO about a training do paperwork went +o British Council +o ins+oll new software attended-Ru> "training on network cabling day off Wad o vneeting wi+U. tVe -tea«n Karam went+oTESCu+o •fix Ca+fe cobles set up LAW in o paper factory doy off installed an audio/ video server in (Alelcare nosprtol You Writing 2 Complete the table in 1 with notes about what you did last week at work or college. 3 Write a report about what you did last week. Example: Last week I... . On Monday I... and .... Speaking 4 Roleplay the following situation. Explain to your boss w h y you were not in the office. Student A: Turn to page 68 Student B: Turn to page 78 Network systems 6 51
- 52. 7 IT support •talk a b o u t r e s u l t s of a n a c t i o n • w r i t e s e r v i c e r e p o r t s • e x p l a i n the u s e of t h i n g s • d e a l w i t h p r o b l e m s Pre Fault diagnosis Speaking Work in pairs. Make a list of computer hardware problems. Compare your list with another pair. Reading 2 Read this dialogue and complete it with the words in the box. checked disconnected found go switched type tight unplugged worked working Haider: Maryam: Haider: Maryam: Haider: Maryam: Haider: Maryam: Haider: Maryam: Haider: Hello, IT Help Desk. Hi, this is Maryam from Human Resources. Hi, this is Haider. How can I help you, Maryam? I (1) m y computer off yesterday and today I can't turn it on. What (2) of computer do you have? I'm not sure. It's a desktop computer. It (3) fine yesterday. Don't worry. Have you (4) the cable connections? No, I haven't. I can see some cables but I don't know w h i c h cable goes where. Make sure all cables are (5) and fully plugged in. Ok, give me a sec. Oh, I think I've (6) the problem. I have one cable that is (7) It's the power cable. Where does it go? The power cable should (8) . the computer. Maryam: OK, done. Let me t r y now. It's (9) Stupid of me. Maybe the cleaners (10) in the three-pronged port on fine. Sorry about that. We (an the pa Irr Haider: Maryam Haider: Maryam your PC by mistake last night. Listening 3 Maybe. Good, we've solved the problem. Thank you, Haider. You're welcome. Have a good day. You too. Listen and check your answers. 52 7 IT support
- 53. 4 BE2Eb Listenand repeat these words. 1 checked 3 unplugged 5 disconnected 2 switched 4 worked Language Present perfect We use the present perfect tense to talk about recent actions (an action that has happened in the past and has a result in the present). I've unplugged the computer. We use the present perfect tense to talk about recent actions (an action that has happened in the past and has a result in the present). She hasn't finished the report. We use the present perfect tense to talk about recent actions (an action that has happened in the past and has a result in the present). Has she switched off the computer? Yes, she has./No, she hasn't. We use the present perfect tense to talk about recent actions (an action that has happened in the past and has a result in the present). Have you checked the cable connections? Yes, 1 have. /No, 1 haven't. We use have/has + the past participle of the verb. (To form the past participle of regular verbs, we add -ed.) clean cleanedWe use have/has + the past participle of the verb. (To form the past participle of regular verbs, we add -ed.) work worked Irregular past participles do done Irregular past participles be been Irregular past participles run run Irregular past participles see seen Irregular past participles have had Irregular past participles make made 5 Complete these questions with have or has and the correct form of the verb in brackets. you battery mode? How long . (run) the computer in the . y o u . (have)the iPad? y o u . h e _ . s h e . they _ Provider? y o u _ y o u _ software recently? Dillip _ (charge) the battery? . (open) the file? _ (enter) her username and password? (change) the Internet Service . (check) the remaining disk space? . (install) or (uninstall) (update) the drivers recently? Listening 7 Use the present perfect to make positive or negative sentences. Example: the screen/go/blank The screen's gone blank. 1 the charger/stop/working 2 I/not/upgrade/the operating system 3 She/not/install/the updates 4 They/reinstall/the application 5 She/not/be able to fix the problem 6 I/defragment/your drive • E y E f i l Listen and repeat the questions in 5. Speaking 8 Work in pairs. Practise a phone call to the company IT help desk. Student A: Turn to page 69. Student B: Turn to page 79. IT support 7 53
- 54. Software repair Listening £jj l You w o r k for SoftwareHelp.com as a helpdesk technician. Listen to three phone calls and complete the second and third tickets. Help Desk ticket Date 5.05 Name Bolek Problem Word file won't open in Office. Contact 0504445553 Service Person Alex 2 Help Desk ticket Date Name Problem Contact Service Person 3 Help Desk ticket Date Name Problem Contact Service Person 2 Work in pairs. Compare your notes in the three tickets. Is your information the same? Listen again and check. Speaking 3 What other software problems do computer users often have? Discuss w i t h the group. Example: Computer users often .... 54 7 IT support
- 55. Reading 4 Completethe service reports for the IT support team. Use the information in the three tickets and the words in the box. Check saved file install move resend run version version viruses Date 6.05 Name Bolek Fault diagnosis questions 1 What (1) of Office do you have? 2 What is the version of the (2) ? Possible solutions 1 If you have newer version, (3) an Office patch. 2 Ask the sender to save the file in an older version and (4) it. Date 17.06 Name Sara Fault diagnosis 1 Have you (5) questions the file? 2 Are there any messages about (6). in the attachment? Possible solutions 1 (7). . the attachment changes. 2 Look for the file in Internet Temporary Files. Service Report Date 14.07 Name Sylvia Fault diagnosis questions 1 What (8). of Office do you have? 2 Have you checked the Recycle Bin? 3 Have you (9) disk defragmenter recently? Possible solutions it to a folder in1 If the file is in the Recycle Bin, (10) _ My Documents. 2 If the file isn't in the Recycle Bin, install undeleted software. Speaking 5 Work in pairs. Practise three phone conversations between the IT support team and Bolek, Sara and Sylvia. Use the information in the three tickets in 1 and the service reports. Example: A: Good morning. How can I help you? B: My name is Bolek and I have a problem with opening a file. IT support 7 55
- 56. Reading Hardware repair Label thediagram w i t h these tools (in bold) from the advertisement. This kit has all the tools you'll require to fix a computer. There is a reversible r a t c h e t d r i v e r with 20 different sized bits, a 6-inch flathead screwdriver, a reversible 1/8-inch mini screwdriver, a hex key set and 5-inch, long nose pliers. This set also has a 5-inch w i r e - c u t t e r / s t r i p p e r , an I.C. i n s e r t i o n / e x t r a c t i o n clipper, a t h r e e p r o n g holder, t w e e z e r s , a spare parts box with parts, an anti-static w r i s t strap, and a black zipper case. The tools are demagnetized so your system and magnetic media is safe from any damage. Listening 2 HB^fn'-Tffl Listen and repeat the n a m e s of the tools in the kit. Vocabulary 3 Match the tool 1-8 t o its use a-h. 1 reversible ratchet driver a) used for inserting and removing fibre 2 screwdriver ) connectors in tight spaces 3 hex key ) b) used t o prevent electrostatic discharge 4 pliers c) used for tightening and removing screws 5 wire cutter/stripper used for easy driving of screws and nuts 6 insertion/extraction e) used t o hold small objects clipper 0 used t o hold objects, cut or bend tough 7 tweezers materials 8 anti-static wrist strap g) used t o drive bolts and screws into a hexagonal socket h) used for cutting wire or removing the insulation 56 7 IT support
- 57. Language Explaining the useof something used/use for + verb with -ing. This tool is used for tightening the screws. used/use for + verb with -ing. We use this tool for tightening the screws. used/use to + verb We use tweezers to hold small objects. used/use to + verb Tweezers are used to hold small objects. Speaking 4 Work in pairs. Talk about the tools you use with computers. Say what you use them for. Reading 5 Match the diagnostic tools 1-4 to the descriptions a-d. a) It measures electrical properties such as AC or DC voltage, current and resistance. It troubleshoots electrical problems in batteries, power supplies, and wiring systems. b) It is an electronic device that checks the electrical connections in wired devices. c) It checks the system and identifies problems in different areas of the computer hardware. It usually checks the computer's memory, keyboard, monitor, system processor and hard disk speed. d) It is a device w h i c h tests the operation of the system as it boots up. It identifies system errors when the system is dead or unable to start from the hard disk or CD. 6 Now answer these questions. 1 What is a multimeter used for? 2 What is the cable tester used for? 3 What is a system diagnostic card used for? 4 What is the diagnostic software used for? IT s u p p o r t 7 57
- 58. Customer service Speaking Lookat the cartoon. How do people react when there is a problem with their computer? Why? Listening Date Name Proble Contact Service Listen to a phone call to a company IT help desk. Choose the correct answers a, b or c, to the questions. 1 What is Tuka's problem? a) can't print out b) has lost files c) is not connected to the network 2 How does Tuka sound? a) worried b) angry c) tired 3 What is the possible cause of the problem? a) a hardware upgrade b) a server problem c) a software upgrade 4 What is the help desk technician's first suggestion? a) go to a folder on the server b) go a folder on the desktop c) go to a folder on the C drive 5 What is the help desk technician's second suggestion? a) He will call back in five minutes, b) He will come down to Tuka's office, c) He will get help from someone else. 3 Listen again and complete the technician's sentences. How can I I . you! I'm. . we can find your file. go to the search box Good Listen and repeat the technician's sentences. Writing 5 Work in pairs. Write a short dialogue between an IT help desk technician and a colleague about a software or hardware problem. Use the phrases from 3. Speaking 6 Work in pairs. Read your dialogues to the rest of the class. 58 ' support
- 59. Business matters Reading 1You w o r k as an IT help desk technician. You are responsible for these tickets from colleagues in your company. Read the tickets. What are the problems? Help Desk ticket Date 10.11 Name Ben Problem I can't print out. Contact 0504446231 Service Person You Help Desk ticket Date 11.11 Name Clare Problem I can't connect to the network. Contact 0504445558 Service Person You Help Desk ticket Date 12.11 Name Simone Problem My computer fan is very noisy. Contact 0504446553 Service Person You Writing 2 Choose one of the Help Desk tickets from 1. Write questions for the fault diagnosis and possible solutions. Example: Is there an error message on your screen? What does it say? Have you tried restarting your computer? Service Report Date Name Fault diagnosis questions Possible solutions Speaking 3 Work in pairs. Roleplay the conversations about the problems. Student A is the help desk technician and Student B is the colleague.
- 60. T H Pc* £±r*nv, ¥-%7 • t a ^ about security solutions • l - l o C v * L I I . l L j r • express possibility and prohibition 0 „ _ J 0 n f r t f T T * report events and incidents C X L 1 v J . o d l C l V • recommend improvement actions Security solutions Speaking 1 Work in pairs. Make a list of all the different words about security threats and attacks y o u can think of. Reading 2 Read the descriptions 1-8. Match the words in the box to the descriptions. adware hacker browser hijacker malware attack spyware Trojan virus worm Malicious software that can copy itself and infect the system. (1). Affects privacy. It does not take control of a computer system, but sends information about the use of a computer system. (2) Spreads without the user taking action and usually acts in operation system. (3) A program which is usually free but contains malicious files. (8) . A person who on purpose attempts to break into a computer system and use it without the knowledge of the owner. (4) Software that replaces the user's search engine with its own. (5) Speaking 3 Have y o u ever had a computer security threat? Has anyone ever hacked into your computer system? Use the words and phrases in 2 to describe what happened. 4 Work i n small groups. Discuss what y o u can do to stop these problems. 60 8 IT security and safety
- 61. Vocabulary 5 Matchthe security solution 1-5 to its purpose a-e. Listening 6 1 a firewall — a) prevents damage that viruses might cause 2 antivirus software b) make sure only authorised people access the network 3 authentication 1 c) checks the user is allowed to use system 4 username, password and d) blocks unauthorised access biometric scanning codes 5 encryption e) protects the system from public access Listen to this dialogue and answer the questions. Ludek has asked his IT expert friend, Ales, for help. 1 Why does Ludek want Ales to check his laptop? 2 Why is Ludek worried that he may lose his project? 3 What does Ales think has happened to Ludek's laptop. 4 W h y does he recommend Ludek installs an anti-spyware software? 5 Why is it important to have a network access password? 6 What will Ales do for Ludek? Language Expressing possibility We use may/might + infinitive without to to talk about things that are possible now or in the future. You may have a virus on your computer. The program might not run properly. Speaking 7 Work in pairs. Practise giving advice to a non-IT expert on protecting their computer. Example: Non-IT expert: What should I do to stop ... ? Expert: You should ... .It may/might....
- 62. Workstation health andsafety Speaking 1 Work in pairs. Make a list of computer health and safety problems. Compare your list w i t h another pair. Vocabulary 2 Label this diagram with the advice 1-8. 1 There should be clearance under the w o r k surface. 2 You should have your feet flat on the floor. 3 Make sure your forearms and hands are in a straight line. 4 Your lower back should be supported. 5 Your screen should be positioned to avoid reflected glare. 6 Keep your shoulders relaxed. 7 You should have your thighs tilted slightly. 8 Make sure the top of the screen is at or slightly below eye level. Speaking 3 Work in pairs. Answer these questions about the advice in 2. 1 Do you always follow the advice? 2 What other things can you recommend for good computer use? 3 Have you had (or given) computer use training? 4 Work in pairs. Practise giving instructions to each other. Example: Make sure you .... 62 8 IT security and safety
- 63. Reading 5 Readthis list of rules for using a company computer. Which ones do y o u follow? Why? COMPUTER DOS AND DON'TS Things you should do: - Run Scandisk regularly to check and repair your file systems. - Connect all peripherals before you switch the computer on. - Keep your keyboard and screen clean. - Keep CDs and DVDs in covers and hold them by the edge when using. - Always shut down your laptop computer first if you need to move it. - Secure your hardware from sudden power surges. Things you should not do: - Do not disconnect the keyboard, mouse, monitor, printer or any peripheral if the PC is on. - Don't eat food or drink near the keyboard and computer. Don't blow smoke over your PC. - Don't move or lift your desktop computer when it's on. Don't drop your laptop. - Don't clean your hardware with a household polish or cleaner. - Don't turn your computer off for lunch breaks. - Don't load unauthorised software. Vocabulary 6 Match the verb 1-5 with the noun a-e. 1 switch/turn off — a ) software 2 eat b) software 3 connect c) peripherals 4 load d) food 5 r u n e) the computer Speaking 7 Work in pairs. Discuss what other rules y o u can add t o the t w o lists in 5. Compare your list with another pair. 8 What is the most important rule y o u can give about computer use? Work in pairs. Practise giving advice t o each other. Example: Always ... ./You should .... IT security and safety 8 63
- 64. Security procedures Speaking 1What security procedures are y o u familiar with? Make a list and share it with the group. Reading 2 Read this text on security and match the headings in the box with the paragraphs 1-5. Data transfer and backup Email and network usage Password recommendations Reporting IT security incidents Safety security requirements S y s t e m s a n d n e t w o r k s e c u r i t y All employees must follow security and safety procedures approved by the management. 1 Only install and use software that the management has approved. Install the latest antivirus and antispyware tools. Keep current with security software updates and patches. Follow office health and safety standards. 2 Choose a password that is difficult to guess: use between 6 and 8 characters, have letters in upper and lower case and intermix letters, numbers, and punctuation marks. Keep your password private. Change your password every 9 weeks. 3 Configure your email software to use secure protocols. Use company official e-mail software only. Always double check that you are sending your message to the right recipient. Do not send sensitive data over the network. Use mail encryption to send sensitive data. Do not download unknown files or files for private use, such as movies and music. 4 Transfer files via a secure connection. Back up files regularly on the server in your homefolder. Do not use external drives. 5 Employees must notify their supervisor or IT help desk about any damage, misuse, irregularities or security breaches. Vocabulary 3 64 Match the verb 1-6 w i t h the noun a-f. transfer a) protocols install "v b) software follow N. c) procedures use d) files notify e) an incident report f) a supervisor • • i — • • i s — p - t o 9
- 65. Speaking 4 Whatare the most important procedures to follow in the document in 2? Which procedures do people sometimes not follow? Language Expressing prohibition a rule or requirement (We use these when it is necessary not to do this or to tell someone not to do something.) You mustn't give your password to anyone.a rule or requirement (We use these when it is necessary not to do this or to tell someone not to do something.) You aren't allowed/permitted to share your password with anyone. a strong recommendation (We use this to give advice.) You shouldn't use your date of birth in your password. (It is not a good idea to do this) Listening 5 « j U Listen and repeat these sentences. 1 You mustn't put your cup of coffee on the computer. 2 You mustn't work without breaks. 3 You aren't allowed to smoke in the office. 4 We aren't allowed to send private emails. 5 You shouldn't eat lunch at your desk. Speaking 6 Work in small groups. Talk about the computer regulations in your company or college. Use you mustn't, you aren't allowed to and you shouldn't. Writing 7 Write a document listing the regulations y o u talked about in 7. Use these headings. P e r s o n a l u s e o f c o m p u t e r sP e r s o n a l u s e o f c o m p u t e r s H e a l t h a n d s a f e t y 1— H e a l t h a n d s a f e t y S e c u r i t y ~ L _ R e p o r t i n g p r o b l e m s IT security and safety 65
- 66. Reporting incidents Speaking 1Have y o u ever reported a security incident? What was it about? Reading 2 Read these five IT incidents in a company. • Incident report Date: 0Z.05 Report for: Miley O ' r W a Report prepared by: Ann Greshon Incident: teacher; has accessed the database t o change students grade Recommendations: Incident report Date: Report for: Report prepared by: Incident: Recommendations: Incident: Recommendations: employee has changed the printer settings e,Mpoqec's ckildrc*. Wave. m.s-h»ll&J cpme.s on. coMpaAt^S. laptop • • Incident report Date: Report for: Report prepared by: Incident: Incident: Recommendations: ernptOyee WS> Installed P2.P s o f toooxre Recommendations: Speaking 3 Work in pairs. Grade the incidents: 1 = the least serious. 5 = the most serious. Then compare your grades in small groups. Writing 4 Write a short report to the IT supervisor on the most serious incident. You will need to give recommendations on h o w to deal with the incident. 66 8 IT security and safety
- 67. Business matters Reading Workin pairs. You are systems safety coordinators. You have already completed two inspections of the IT systems in QuickFix Ltd. The first inspection was about network security and the second about health and safety in a workplace. Your investigation shows that the company has very poor security and safety systems. Look at the pictures and make notes. Computer • Speaking 2 Based on the information in the pictures and your notes, present your report after the inspections. Student A: talk about health and safety in the workplace. Student B: talk about network security. IT security and safety 8 67
- 68. 1 Working inthe IT industry Business matters Speaking exercise 4 page 11 Student A: You work as an I T Help Desk Coordinator (Mrs Mahmoud). You receive an e-mail from a new employee. Call Sharifa. Tell her when her training is and answer her questions. 3 Websites Website analytics Speaking exercise 8 page 23 Student A: Give Student B information about website traffic to your company's website. Ask about his or her website. Your company: Number of visitors: 2 m i l l i o n each year Visitor location: East Asia, Australia and New Zealand Length of time on site: 10 minutes 6 Network systems Business matters Speaking exercise 4 page 51 Student A Wednesday morning — worked at home afternoon — went to the dentist T h u r s d a y morning — went to a company to check their network afternoon — installed network security at the company Partner files
- 69. 7 IT support Faultdiagnosis Speaking exercise 8 page 53 Student A 1 Call the I T help desk. You cannot access mail server. Ask for help. You changed your password last week. Student A 2 Help Student B w i t h the problem. A t the moment the Internet connection is down. Try again later. Student A 3 Call the I T help desk. You can't print out on network. Ask for help. Student A 4 Help Student B w i t h the problem. Change screen resolution? Partner files 69
- 70. Audio script UNIT 1Working in the IT industry [ N = Natasha; K = Khalid] 1 N: Hi, m y name's Natasha. K: Pleased t o meet y o u . I'm K h a l i d A l i . N: Pleased t o meet y o u , too. [P = Phillip; A = A h m e d ] 2 P: Good m o r n i n g . What's y o u r name? A: I'm A h m e d . A n d y o u are? P: M y name's Philip. Nice to meet y o u . [T = T i m ; A = All; I = Ingrid; L = Linda] 3 T: Hi everybody, this is Ingrid. A: Hi! T: Ingrid, this is A h m e d , Linda, M o h a m m e d and Mansoor. I: Nice meeting y o u all. L: Likewise. T: Welcome t o the team and g o o d luck. [Ka = K a t h r y n ; K = K a r i m ] Ka: K a r i m , w h a t do y o u do? K: I'm a n e t w o r k administrator. W h o d o y o u w o r k for? Ka: I w o r k for CISCO. I'm a system analyst there. Where are y o u from, Karim? K: I'm f r o m Kuwait. I w o r k for Microsoft there. A n d where are y o u from, Kathryn? Ka: I'm f r o m t h e UK b u t n o w I live i n Qatar. Do y o u k n o w where Glenda's from? K: She's from t h e US. Ka: A n d what's her job? K: She w o r k s for IBM. Her j o b is to set u p new systems. Hi, I'm Karl. I'm a software developer. I design and develop c o m p u t e r games. T h a n k y o u . Good afternoon everyone, I'm Heba. I'm a system analyst. I solve c o m p u t e r problems. Nice t o meet y o u all. Hi, M y name's Wojtek. I'm a database administrator. I analyse and present data. T h a n k y o u . [A = A h m e d ; B = Betty; M = M i l o ] A: Where do y o u w o r k , Betty? B: I w o r k for Dell in Dubai. W h a t about you? A: I w o r k for HP in Budapest. W h a t do y o u do, Milo? M: I'm a software developer. I w o r k for Microsoft in Prague. B: M i l o , do y o u k n o w Frida? M: Yes, I do. W h a t do y o u w a n t to know? B: Where does she work? M: She w o r k s w i t h me in Prague. She designs websites for E-commerce. A: I see. Right, let's go. The w o r k s h o p starts in five minutes. 1 Where do y o u work? 2 W h a t about you? 3 W h a t d o y o u do? 4 W h a t do y o u w a n t to know? 5 Where does she work? I 0 8 1 [P = Pe P: Hi, D: I'm P: I'm D: Rig P: Wh Dor D: I w< V01 P: Sot D: Its P: Anc D: It fi P: We Apf am bre D: Tha P: Ho D: You 1 * 9 1 7.05 2 6.45 3 8 o ' 4 10V 5 4.35 6 2.15 7 12 c 8 9.5( 1 I t f i 2 It ei 3 It st I'm, You're, She's, He's, It's, We're, They're 70 Audio script
- 71. Q 8 [P =Penelope; D = Don] P: Hi, Don. How are you? D: I'm fine, thanks, Penelope. A n d you? P: I'm OK. Bit tired f r o m the flight. D: Right. P: What w o r k s h o p do y o u want to attend today, Don? D: I want t o go t o the CISCO n e t w o r k security w o r k s h o p . P: Sounds interesting. What t i m e does it start? D: It starts at 9.15. P: And w h e n does it finish? D: It finishes at 4.00 in the afternoon. P: Well, I want to attend the Microsoft W i n d o w s Applications w o r k s h o p . It begins at 8.30 am and ends at 6.00 p m . But they have t w o breaks, at 10.30 and 12.45. D: That's good. P: Hope y o u enjoy y o u r session. D: You too. See y o u a r o u n d . * 9 1 7.05 2 6.45 3 8 o'clock 4 10.45 5 4.35 6 2.15 7 12 o'clock 8 9.50 I O i o | 1 It finishes at 5.00. 2 It ends at 8.00. 3 It starts at 6.00. 11 [A = Andrei; B = Bob] A: Bob, can y o u help me, please? B: Sure. A: I d o n ' t u n d e r s t a n d this a c r o n y m . W h a t does it stand for? B: Let me see. W3. I'm not sure. Maybe WWW, the W o r l d W i d e Web. A: OK. What does P2P stand for? B: It stands for person-to-person. A: OK. W h a t does IP mean? B: It means Internet Protocol. A: H o w do y o u spell 'Protocol'? B: p - r - o - t - o - c - o - 1 . A: Thanks. B: You're w e l c o m e . a h j k b c d e g p t v z f 1 m n s x z i y o q u w r UNIT 2 Computer systems [B = Bob; D = Daisy] B: W h a t do y o u think? W h i c h l a p t o p is better for the sales team? D: I'm not sure. This c o m p u t e r has a bigger m e m o r y and I t h i n k it has a better processor. B: A n d the other one? D: Well, it is smaller. B: A n d lighter. D: Yes, you're right. Lighter and smaller. B: But the bigger one is cheaper. D: So w h a t is our decision? B: I'm n o t sure. Let's go for a coffee and discuss this again. Audio script 71
- 72. 1 lighter 2 moreefficient 3 longer 4 w i d e r 5 heavier 6 faster 7 darker 8 softer 9 harder 10 more durable [T = T i m ; S = Simone] T: W h a t do y o u t h i n k about these three p h o t o imaging packages? S: It's a difficult choice. A l l three are v e r y good but t h e y have different strengths. T: I agree. S: Serif Image Plus has the best image c o r r e c t i o n . T: OK. S: But Magic Extreme has t h e fastest processing of images. T: You're right. Also, Serif has t h e best special effects. But w h a t about Snap Pro? S: Well, it has the best d u b b i n g options. T: A n d Snap Pro is t h e best for b u r n i n g photos. S: I'm n o t sure. Serif has the most efficient compression. T: W h i c h is the most expensive? S: Oh, Serif Image Plus. T: A n d t h e cheapest? S: Snap Pro. T: Let's get Snap Pro then. S: I'm still n o t sure! 1 We've got the best software. 2 Does it have the most reliable anti-virus software? 3 She has the cheapest computer. 4 T h e y haven't got the latest version. 5 Do y o u have t h e fastest processor? 6 Has it got Windows? 7 T h e y have t h e latest software. 8 It has the biggest screen. [P = Paul; B = B r i n i t h a ] P: Hi, Brinitha. B: Hi, Paul. P: How's it going? B: Fine, fine. P: W h a t are y o u d o i n g at the moment? B: Oh, I'm installing Nero. P: H o w are y o u getting on? B: Well, I'm setting u p a network. I'm using Microsoft Server. P: Right. Where is Jackie today? Do y o u know? B: Yes. She is o n a training course today. She's learning a b o u t the new database system. P: W h a t about M a r y a n d Imran? Where are they? B: T h e y aren't c o m i n g in today. T h e y have a day off. 1 W h a t are y o u doing now? 2 Are t h e y setting u p the network? 3 She's w o r k i n g at h o m e today. 4 I'm not installing the software. 5 We're n o t using W o r d . UNIT 3 Websites 1 W h i c h websites do y o u use? 2 W h y do y o u use Wikipedia? 3 W h a t d o y o u use CNN for? 4 W h e n does she use CNN? [S S: G: S: G: S: G: S: G: S: G: S: •• Sarah; G = George] George, I need some i n f o r m a t i o n about our website. OK, w h a t do y o u need to know? Well, I need some i n f o r m a t i o n about website traffic, y o u know, external visits to our website. OK. Could y o u do a r e p o r t for me? Sure. W h e n do y o u need it by? Er, t o m o r r o w m o r n i n g , I'm afraid. It's for the finance director. OK, w h a t do y o u need to k n o w exactly? Well, t h e n u m b e r of visitors to our website last m o n t h , their movements and actions on the website, a n d where they're from. OK, I can do that. Thanks v e r y m u c h indeed. 1 Ho^ 2 Wh 3 Ho 1 30,( 2 700 3 10,( 4 100 5 80,( UNIT T: C: T: C: 72 Audio script s - C: OK T: No the C: Ba T: OK CO bu to C: Go Th T: No 1 0 24 1 Cou 2 Pie 3 Wo 4 Pie 5 Pie
- 73. O 21 1 Howmany people visit t h e site? 2 Where do t h e y go o n t h e website? 3 How long do t h e y spend on the website? Q 22 1 30,000 2 700,000 3 10,000,000 4 100,000 5 80,000 UNIT 4 Databases 0 23 [C = Chris; T = T i m ] C: T i m , c o u l d y o u help me a m o m e n t , please? T: Sure. What's the problem? C: I need some i n f o r m a t i o n about a b o o k budget from the database. T: OK. C: But I don't k n o w h o w t o get i t . T: No problem. C: So w h a t do I do first? T: Enter y o u r name and password a n d press enter. C: E r m . . . ? T: You have got a password? C: Erm, I can't remember it. T: Use mine. Type in t evans, that's t - e - v - a - n - s , t h e n snavet s - n - a - v - e - t . C: OK. T: Now press Enter. N o w w h a t is the name of the book? C: Basic French. T: OK. Type in that i n the title field i n the first column. Now Press Find. There it is. OK, budget. Click o n Publishing and scroll d o w n to Plant Costs a n d click o n that. C: Good. There's the budget in t h e second row. Thanks, T i m . T: No problem. 1 Could y o u help me please? 2 Please c o u l d y o u help me? 3 Would y o u help me w i t h this software? 4 Please c o u l d y o u explain h o w t o do that? 5 Please w o u l d y o u give me y o u r password? Q 25 [I = IT expert; C = Colleague] I: Right, t h e first step in the process is y o u gather t h e r a w data w h i c h y o u w a n t to process. That's called collection. OK? C: Yes, data collection. I: Good. The second step is y o u create categories t o organise t h e data i n t o relevant groups. We call that sorting. Understood? C: Sorting, right. I: T h e n we arrange a n d systemise the data. That's coding. Got that? C: Yes, I t h i n k so. The t h i r d step is coding. I: After that, we enter the data i n t o a system. That's entry. C: OK. I: T h e n , we clean t h e data a n d double-check for faults a n d inconsistencies. That's t h e validation p a r t of t h e process. C: Fine. Validation. I: Finally we format a n d arrange the data so that it can be analysed. That's tabulation. A l l right? C: Thanks v e r y m u c h . I: No p r o b l e m . 26 1 e n t r y 2 collection 3 t a b u l a t i o n 4 v a l i d a t i o n 5 s o r t i n g 6 c o d i n g i gather 8 create 9 arrange 10 enter 11 double-check 12 format fjl 27 1 emerging technology 2 c l o u d c o m p u t i n g 3 data storage 4 h a r d d r i v e 5 external drives 6 back-up providers Audio script 73
- 74. [T = Ti m ; S = Sandy] T: Sandy, c o u l d y o u give me some advice o n storage devices? S: Sure. How can I help? T: I'm a bit w o r r i e d about m y c o m p u t e r at home. S: Right. T: I've got lots of music a n d p h o t o s o n m y c o m p u t e r and I t h i n k I s h o u l d back t h e m u p . S: I k n o w w h a t y o u mean. T: W h a t s h o u l d I buy? S: I'd r e c o m m e n d an external h a r d drive. That's w h a t I've got at home. H o w m u c h can y o u spend? T: $200. S: That s h o u l d be fine. You s h o u l d be able t o get s o m e t h i n g g o o d for that. Oh, one thing: I'd really r e c o m m e n d y o u get one that backs u p a u t o m a t i c a l l y f r o m y o u r c o m p u t e r w h e n it is connected. UNIT 5 E-commerce [I = Interviewer; D = David] I: David, tell me, h o w m u c h of y o u r business is online now? D: Not m u c h , really. Only about 7%. I: Why's that, do y o u think? D: Well, most of our customers b u y o u r cleaning p r o d u c t s in supermarkets w h e n t h e y b u y their food. A n d most people go o u t t o b u y their food. T h e y go t o the supermarket. I: Do y o u t h i n k this w i l l change? D: Probably b u t slowly. Last year o u r online b u y i n g was a b o u t 5% of our business. I: So, it is g r o w i n g a little. D: Yes, b u t o n l y a little. A n d in future o u r customers w i l l still b u y o u r p r o d u c t s f r o m the supermarkets o n t h e i r websites. I d o n ' t t h i n k t h e y will b u y online f r o m us direct. 1 not a lot of t i m e 2 too m u c h w o r k 3 only a little m o n e y 4 a few c o m p u t e r s 5 a lot of m e m o r y 1 o p e n an account 2 go t o t h e check-out 3 p u t an item in t h e basket 4 browse t h e website 5 choose an i t e m 6 check t h e order 1 The c o m p a n y w o n ' t provide Internet access t o all employees. 2 I'll do the security checks a n d t h e n upgrade this week. 3 W h e n will y o u finish the work? 4 Yes, I will. 5 No, she w o n ' t . [ M = Monika; S = Shayan] M: Shayan, can y o u explain h o w a customer completes an online transaction? S: OK, it's v e r y easy. First, t h e c u s t o m e r will place an order. The seller's w e b server will c o n f i r m availability of the p r o d u c t and send a response. After that, the customer checks out a n d completes the payment instructions. T h e n the server w i l l send a payment request t o a payment gateway. The payment gateway will check t h e buyer's ability t o pay w i t h the bank. OK? M: Fine. Go on. S: The bank will respond and send payment acceptance or rejection to the seller's w e b server t h r o u g h the payment gateway. Finally, t h e customer will receive the server response w i t h the order c o n f i r m a t i o n or rejection. M: Will t h e c u s t o m e r have t o register? S: Yes, all buyers m u s t have their accounts before they complete the transaction. M : T h a n k y o u . N o w I u n d e r s t a n d . * 3 4 [A = Ag; A: Hi. I are K: I'm A: Fine K: I'm l A: Tha K: Son A: 1 wa adv pro mar K: Tha that A: Goc K: I'd i E-cc A: OK. K: I'll j rec( A: Oh, rea< K: I n t Let 1 0 35 1 mot 2 rept 3 brid 4 rout 5 gate 6 swit 7 hub 8 wire 9 acce 74 Audio script
- 75. UNIT 6 Networksystems O 34 [A = Agatha; K = Katharina] A: Hi, Katharina. It's good t o see y o u again. H o w are you? K: I ' m fine. A n d you? A: Fine, thanks. K: I ' m really glad t o hear a b o u t y o u r success. A: Thank y o u . K: So h o w can I help you? A: I wanted t o see y o u because I need y o u r advice. We t h i n k w e s h o u l d offer o u r products a n d services online t o increase o u r market share. W h a t d o y o u think? K: That's a great idea. You s h o u l d definitely d o that. A: Good. So w h a t exactly s h o u l d I do? K: I'd r e c o m m e n d that y o u set u p an E-commerce flower shop. A: OK. K: I'll send y o u an e-mail w i t h some recommendations. A: Oh, thank y o u v e r y m u c h . We ought t o be ready for Mother's Day. K: In that case, I'd suggest w e start right away. Let me ask y o u some questions ... 0 35 1 m o d e m 2 repeater 3 bridge 4 router 5 gateway 6 switch 7 hub 8 wireless 9 access p o i n t 10 n e t w o r k connectors 11 n e t w o r k interface card O 36 [B = Boris; A = Ahsan] B: I have a p r o b l e m w i t h t h e n e t w o r k d o w n l o a d speed. W h a t c a n y o u suggest? A: W h y d o n ' t y o u change t h e hub? B: I d o n ' t t h i n k that w i l l w o r k . T h e h u b is fine. A: OK. H o w a b o u t a d d i n g a repeater then? B: H m m , I ' m n o t sure it w i l l help. It's n o t a p r o b l e m w i t h t h e signal strength. A: OK, t h e n y o u s h o u l d check t h e cables a n d n e t w o r k devices t o make sure that t h e y are c o m p a t i b l e w i t h y o u r n e t w o r k . B: W h a t a b o u t changing t h e modem? A: I d o n ' t t h i n k it's necessary. I t h i n k it's a p r o b l e m w i t h t h e bridge, s w i t c h o r t h e router. You s h o u l d look at t h e specifications. B: OK, I will. Thanks for y o u r help. A: W h y d o n ' t y o u check user recommendations o n t h e internet as well? B: Good idea. I'll d o that. tj0 37 1 W h y d o n ' t y o u change t h e modem? 2 H o w about c o n n e c t i n g a repeater? 3 W h a t about l o o k i n g o n t h e website? O 38 1 W h e n d i d t h e y start work? 2 T h e y installed t h e c o m p u t e r s yesterday. 3 We d i d n ' t w o r k last week. 4 She w e n t t o t h e office o n Sunday. 5 D i d y o u finish t h e report? 0 39 [K = Karoline; S = Sam] K: H o w d o y o u describe n e t w o r k speed? S: I n bits, kilobits, megabits a n d gigabits. They describe n e t w o r k speed. For example, dial- u p connections allow 56 kilobits per second and DSL f r o m 512 kilobits per second t o 3 megabits per second. K: OK. I've got that. W h a t about t h e range? S: Range is t h e distance of n e t w o r k coverage, so distance units represent n e t w o r k range. Most countries use m e t r i c b u t some use feet as units of measurement. Metres o r feet usually describe t h e range of a n e t w o r k . Home n e t w o r k i n g routers s u p p o r t a range u p to 150 feet o r 46 metres i n d o o r s a n d 300 feet or 92 metres o u t d o o r s . K: Thanks. Audio script 75
- 76. 1 77 kilobitsper second 2 5 megabytes a second 3 2 gigabytes per m i n u t e 4 250 metres 5 40 feet UNIT 7 IT support 0 4 1 [H = Haider; M = M a r y a m ] H: Hello, IT Help Desk. M: Hi, this is M a r y a m f r o m H u m a n Resources. H: Hi, this is Haider. H o w can I help y o u , Maryam? M: I s w i t c h e d m y c o m p u t e r off yesterday a n d today I can't t u r n it on. H: W h a t t y p e of c o m p u t e r do y o u have? M: I'm n o t sure. It's a desktop computer. It w o r k e d fine yesterday. H: Don't w o r r y . Have y o u checked t h e cable connections? M: No, I haven't. I can see some cables b u t I d o n ' t k n o w w h i c h cable goes where. H: Make sure all cables are tight and fully plugged in. M : Ok, give me a sec. Oh, I t h i n k I've f o u n d t h e p r o b l e m . I have one cable that is unplugged. It's the power cable. Where does it go? H: T h e power cable s h o u l d go i n the three- pronged p o r t o n t h e computer. M: OK, done. Let me t r y now. It's w o r k i n g fine. Sorry about that. Stupid of me. H: Maybe t h e cleaners disconnected y o u r PC b y mistake last night. M : Maybe. Good, we've solved t h e p r o b l e m . T h a n k y o u , Haider. H: You're welcome. Have a good day. M: You too. 0 4 2 1 checked 2 s w i t c h e d 3 unplugged 4 w o r k e d 5 disconnected 1 Have y o u r u n t h e c o m p u t e r in the b a t t e r y mode? 2 H o w long have y o u h a d t h e iPad? 3 Have y o u charged t h e battery? 4 Has he opened the file? 5 Has she entered her username and password? 6 Have t h e y changed the Internet Service Provider? 7 Have y o u checked the remaining disk space? 8 Have y o u installed or uninstalled software recently? 9 Has Dillip u p d a t e d t h e drivers recently? 0>44 Customer 1 Today is 5 May. Please leave your message after the tone. Hi. M y name is Bolek. I've received a W o r d File but it w o n ' t open in Office. Can y o u help? M y contact n u m b e r is 050 444 5553. T h a n k y o u . Thank you for your call. The service person is Alex. Customer 2 Today is 16 June. Please leave your message after the tone. Hi, m y name is Sara. I've lost a file that I opened from an attachment. Please help. M y contact n u m b e r is 055 8214328. T h a n k y o u . Thank you for your call. The service person is James. Customer 3 Today is 13 July. Please leave your message after the tone. Hello, m y name is Sylvia. I've deleted some files. Can I recover them? M y contact n u m b e r is 050 7895421. Thank you. Thank you for your call. The service person is Mahmoud.
- 77. 1 reversible ratchetd r i v e r 2 screwdriver 3 hex key set 4 pliers 5 wire cutter 6 wire stripper 7 insertion/extraction clipper 8 three prong holder 9 tweezers 10 anti-static w r i s t strap Q 4 6 [H = Helpdesk technician; T = Tuka] H: Hello, Aqhel speaking. How can I help you? T: Hi, m y name's Tuka. I've upgraded m y computer to W i n d o w s 7 and n o w I can't find m y personal files anywhere! H: I see. T: I've checked W i n d o w s 'help' and that d i d n ' t tell me anything. I need one file urgently. H: I'm sure we can find y o u r file. Don't w o r r y . T: Well, I h o p e so. H: What Windows version d i d y o u have before? T: Before I had W i n d o w s Vista. H: OK. Is y o u r c o m p u t e r on? T: Yes, it is. H: Good. Find Windows.old folder in y o u r C drive. T: I don't understand. How? I can't see it i n Windows Explorer. H: Please go to the search box, w r i t e Windows.old and click enter. T: OK. H: The Windows.old folder contains different folders. Your folders and files are i n Documents and Settings. You s h o u l d find the files there. T: I'll do that. H: I'll come d o w n to y o u r office if y o u still have a problem. Good luck. T: Thanks. 0 4 7 1 H o w can I help you? 2 I see. 3 I'm sure we can find y o u r file. 4 Please go t o the search b o x ... 5 Good luck. UNIT 8 IT security and safety 0 48 [L = Ludek; A = Ales] L: Ales, can y o u check m y laptop? N o t h i n g seems t o w o r k . A: H m m , w h a t have y o u d o n e this time? Wow! Your l a p t o p is a mess. L: Sorry about that. I'll clean it u p . A: Have y o u u p d a t e d y o u r antivirus software recently? L: Yes, I have. I d i d it last week. A: Well, that's good. L: I'm afraid I m a y lose m y project. I haven't backed it up. A: H m m . You m i g h t have spyware or some o t h e r malware o n y o u r computer. You s h o u l d install a good spyware d o c t o r p r o g r a m . A n antivirus p r o g r a m m a y not catch everything. L: OK, I'll d o that. A: A n d w h y d o n ' t y o u protect y o u r W L A N access w i t h a password? It's likely y o u will attract hackers and piggybackers and then y o u m i g h t lose a lot of w o r k . L: Fine, I'll do that. A: I'll scan y o u r system w i t h m y anti-spyware software n o w and see if there is a p r o b l e m . L: Thanks. 0 49 1 Your m u s t n ' t p u t y o u r c u p of coffee o n the computer. 2 You m u s t n ' t w o r k w i t h o u t breaks. 3 You aren't allowed to smoke i n the office. 4 We aren't allowed t o send private emails. 5 You s h o u l d n ' t eat l u n c h at y o u r desk. Audio script 77
- 78. Partner files: StudentB 1 Working in the IT industry Business matters Speaking exercise 4 page 11 Student B: You are Sharifa. You w i l l recieve a call from Mrs Mahmoud in answer to your email. Make sure she answers the questions i n your email. 3 Websites Website analytics Speaking exercise 8 page 23 Student B: Give Student A information about website traffic to your company's website. Ask about his or her website. Your company: N u m b e r of visitors: 500,000 each month Visitor location: the Middle East and N o r t h Africa Length of time on site: 2 minutes 6 Network systems Business matters Speaking exercise 4 page 51 Student B M o n d a y morning — attended a training course at the college afternoon — went to the doctor Tuesday morning — worked at home afternoon — was off 78 Partner files
- 79. 7 IT support Faultdiagnosis Speaking exercise 8 page 53 Student B 1 Help Student A w i t h the problem. The mail server asks for a username and password. Has Student A used the wrong password? Student B 2 Call the I T help desk. You cannot access the Internet at the moment. Ask for help. Student B 3 Help Student A w i t h the problem. There is a new default printer. Student B 4 Call the I T help desk. The opened page is too large for the screen.
- 80. Pearson Education Limited EdinburghGate Harlow Essex CM20 2JE England and Associated Companies throughout the world. www.pearsonlongman.com © Pearson Education Limited 2011 The right of Maja Olejniczak to be identified as author of this Work has been asserted by her in accordance with the Copyright, Designs and Patents Act 1988. All rights reserved; no part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise without the prior written permission of the Publishers. First published 2011 ISBN: 978-1-4082-69961 Set in ITC Cheltenham Book Printed and bound by Graficas Estella, Spain Design: Pearson Education We are grateful to the following for permission to reproduce copyright material: Screenshots Screenshot on page 26 from http://www.nick.co.uk/, Nickelodeon UK - Marty Batten and Olivia Dickinson; Screenshot on page 38 from http://www.amazon.co.uk/Revision-Express-AS-Media Studies/dp/1408206617/ ref=sr_1_8?s=books&ie=UTF8&qid=1290418162&sr=1-8, © 2010 Amazon.com, Inc. or its affiliates. All rights reserved; Screenshot on page 39 from: B&Q homepage, http://www.diy.com/diy/jsp/?_requestid=72368, courtesy of diy.com. Screenshot on page 25 from http://www.ft.com/uk/markets, ©The Financial Times Ltd.16.11.10 We would like to thank the following for their kind permission to reproduce their photographs: (Key: b-bottom; c-centre; l-left; r-right; t-top) Alamy Images: David Kilpatrick 23, Digifoto Green 46cr, ICP 46I, Johann Helgason 46br, Kumar Sriskandan 15, Mode Images Ltd 37bl, Paul Paladin 64, Science Photo Library 61; Copyright 2010 Thomson Reuters: EndNote® 31 tc, Reference Manager® 31 r; Corbis: 21, Deepak Buddhiraja / India Picture 19, Helen King 35, 59, JGI / Jamie Grill / Blend Images LLC 24, JLP / Jose L. Pelaez 8, Jose Luis Pelaez Inc / Blend Images LLC 30, Josef P. Willems 36I, Mario Anzuoni / Reuters 48t, moodboard 20, Steve Raymer 9, Yukmin / Asia Images 27; Fotolia.com: Candy Box Photo 48b; Getty Images: Chabruken 33, Piotr Sikora 36c; Microsoft Corporation: Used with permission from Microsoft 311; Photolibrary.com: Alex Mare-Manton / Asia Images 4c, Ariel Skelley / Blend Images 34, Corbis 511, Dave & Les Jacobs / Blend Images 51 r, David Burton / Fresh Food Images 65, Fiona Jackson-Downes and Nick White / Cultura 52, GoGo Images 4r, Ingram Publishing 44; Rex Features: 41, Action Press 36r, Jason Alden 53, OJO Images 16, Tony Kyriacou 14; Science Photo Library Ltd: 46tr; SuperStock: Blend Images 37br, Fotosearch 10. Cover images: Front: iStockphoto: Konstantin Inozemtsev Background; Photolibrary.com: Juice Images / Ian Lishman r, Tetra Images c, Yang Liu I All other images © Pearson Education Every effort has been made to trace the copyright holders and we apologise in advance for any unintentional omissions. We would be pleased to insert the appropriate acknowledgement in any subsequent edition of this publication. Picture Research by Kevin Brown
- 81. English for InformationTechnology is part of the Pearson Longman Vocational English series. It is designed for students i n vocational education a n d for company employees i n training at w o r k . W r i t t e n by industry practitioners, it combines a strong grammar syllabus w i t h the specialist vocabulary and skills that learners need to succeed i n their chosen field. Level 1 English for Information Technology is designed for students w i t h a basic knowledge o f general English w h o n o w require an elementary (CEF level A 1 - A 2 ) English course i n this specific field. I t includes: • topics that reflect the latest developments i n i n f o r m a t i o n technology, m a k i n g t h e m immediately relevant to students' needs • clearly defined language and function objectives w h i c h are backed u p by comprehensive on-the-page language boxes • essential online support for teachers including teacher's notes, fully editable tests a n d multi-lingual glossaries • student C D - R O M w i t h interactive glossaries i n b o t h British a n d American English a n d full course b o o k audio i n M P 3 format Other titles i n the series include: English for Banking & Finance English for N u r s i n g English for the O i l Industry www.pearsonlongman.com/vocationalenglish w w w . p e a r s o n l o n g m a n . c o m ^ C O M M O N EUROPEAN F R A M E W O R K ^ A l iA l Level 1 A2 Level 1 A2 Level 2 Bl Level 2 Bl B2 m ISBN 978-1-4082-6996-1 781408 269961 4,