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Exploding
           Topics Pages
             David Hobbs, David Hobbs Consulting
            Tim McGovern, The Heritage Foundation




@jdavidhobbs #jboye12 @mcgovern
The Scenario
Heritage.org redesign and CMS migration of
40k+ pages.

•   Improved user experience
•   Improved multimedia support
•   Built with organic search in mind
•   Improved search capability
•   Decentralized content publishing


 @jdavidhobbs #jboye12 @mcgovern
Totally Awesome, Right?!?!
         1000
          900
          800
          700
          600
          500                               Before Redesign
          400                               After Redesign
          300
          200
          100
            0
                              # of topics




@jdavidhobbs #jboye12 @mcgovern
Visual Daily Double
These pictures are search results for a specific term in Flickr.




                                  http://www.flickr.com/photos/andrewfeinberg/2331980801/
                                  http://www.flickr.com/photos/mkrigsman/2639842018/
@jdavidhobbs #jboye12 @mcgovern   http://www.flickr.com/photos/brapps/2443295857/
                                  http://www.flickr.com/photos/gingerbydesign/5595332896/
What is a
“train wreck”?



                                    http://www.flickr.com/photos/12265809@N07/3003465703/

  @jdavidhobbs #jboye12 @mcgovern
@jdavidhobbs #jboye12 @mcgovern
@jdavidhobbs #jboye12 @mcgovern
Reality Check
  What do you think?
Process of Improvement


                   Gather         Agree             Relaunc
Assess                                      Retag
                   metrics        on cull              h




@jdavidhobbs #jboye12 @mcgovern
Assess
• Improvements needed:
   1. Streamline topic handling process
   2. Change key website functionality
   3. Rationalize topics list




                                                 Gather    Agree on
                                        Assess                        Retag   Relaunch
                                                 metrics     cull
 @jdavidhobbs #jboye12 @mcgovern
Metrics
• Supply (6 metrics) – does this topic page
  have the right content?
• Demand (4 metrics) – does the outside
  world care about this topic?
• Core three metrics:
   • Last research published within last six months
   • Greater than 10 content items
   • More than 10 pageviews in last six months
                                                  Gather    Agree on
                                         Assess                        Retag   Relaunch
                                                  metrics     cull
 @jdavidhobbs #jboye12 @mcgovern
The Ten Metrics




                                           Gather    Agree on
                                  Assess                        Retag   Relaunch
                                           metrics     cull
@jdavidhobbs #jboye12 @mcgovern
Data from Multiple Sources




http://bit.ly/source-inv

                                    Gather    Agree on
                           Assess                        Retag   Relaunch
                                    metrics     cull
Rules to Define Disposition




                                           Gather    Agree on
                                  Assess                        Retag   Relaunch
                                           metrics     cull
@jdavidhobbs #jboye12 @mcgovern
Recommendations Based on Metrics




                                           Gather    Agree on
                                  Assess                        Retag   Relaunch
                                           metrics     cull
@jdavidhobbs #jboye12 @mcgovern
Getting Buy-in
• Representative per major research group
        • Importance of poor performance close to home


• Initial Options: Drop or Keep
      • If keep, commitment to improve
      • Adjustments: archive, combine



                                             Gather    Agree on
                                    Assess                        Retag   Relaunch
                                             metrics     cull
 @jdavidhobbs #jboye12 @mcgovern
Trimming the Fat
1000
 900
 800
 700
 600
                         Before Redesign
 500
                         After Redesign
 400
                         After cull
 300
 200
 100
   0
           # of topics
Topic Health Reports




                                           Gather    Agree on
                                  Assess                        Retag   Relaunch
                                           metrics     cull
@jdavidhobbs #jboye12 @mcgovern
Action oriented
                   Dashboard
                                           • Full context
                                             of topic
                                             performance
                                           • Tied to
                                             page-level
                                             results



                                           Gather    Agree on
                                  Assess                        Retag   Relaunch
                                           metrics     cull
@jdavidhobbs #jboye12 @mcgovern
Content Submission Form




                                           Gather    Agree on
                                  Assess                        Retag   Relaunch
                                           metrics     cull
@jdavidhobbs #jboye12 @mcgovern
Careful work on redirects




                                           Gather    Agree on
                                  Assess                        Retag   Relaunch
                                           metrics     cull
@jdavidhobbs #jboye12 @mcgovern
What Would We Do Differently
• Have the representatives validate the
  metrics used.
        • But have examples of severe underperformance.
        • Greater passion in advocating the culling.

• Tighter timeline between culling and
  starting retagging. Keep momentum!
        • Is IT ready to hit the ground running?


 @jdavidhobbs #jboye12 @mcgovern
Thank You
• David Hobbs
   o info@davidhobbsconsulting.com
   o @jdavidhobbs

                This week: $30 off Website Migration Handbook v2
                (use code ‘jboye2012’)
                http://bit.ly/mig-30


• Tim McGovern
   o tim.mcgovern@heritage.org
   o @mcgovern




 @jdavidhobbs #jboye12 @mcgovern

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Exploding Topics Pages

  • 1. Exploding Topics Pages David Hobbs, David Hobbs Consulting Tim McGovern, The Heritage Foundation @jdavidhobbs #jboye12 @mcgovern
  • 2. The Scenario Heritage.org redesign and CMS migration of 40k+ pages. • Improved user experience • Improved multimedia support • Built with organic search in mind • Improved search capability • Decentralized content publishing @jdavidhobbs #jboye12 @mcgovern
  • 3. Totally Awesome, Right?!?! 1000 900 800 700 600 500 Before Redesign 400 After Redesign 300 200 100 0 # of topics @jdavidhobbs #jboye12 @mcgovern
  • 4. Visual Daily Double These pictures are search results for a specific term in Flickr. http://www.flickr.com/photos/andrewfeinberg/2331980801/ http://www.flickr.com/photos/mkrigsman/2639842018/ @jdavidhobbs #jboye12 @mcgovern http://www.flickr.com/photos/brapps/2443295857/ http://www.flickr.com/photos/gingerbydesign/5595332896/
  • 5. What is a “train wreck”? http://www.flickr.com/photos/12265809@N07/3003465703/ @jdavidhobbs #jboye12 @mcgovern
  • 8. Reality Check What do you think?
  • 9. Process of Improvement Gather Agree Relaunc Assess Retag metrics on cull h @jdavidhobbs #jboye12 @mcgovern
  • 10. Assess • Improvements needed: 1. Streamline topic handling process 2. Change key website functionality 3. Rationalize topics list Gather Agree on Assess Retag Relaunch metrics cull @jdavidhobbs #jboye12 @mcgovern
  • 11. Metrics • Supply (6 metrics) – does this topic page have the right content? • Demand (4 metrics) – does the outside world care about this topic? • Core three metrics: • Last research published within last six months • Greater than 10 content items • More than 10 pageviews in last six months Gather Agree on Assess Retag Relaunch metrics cull @jdavidhobbs #jboye12 @mcgovern
  • 12. The Ten Metrics Gather Agree on Assess Retag Relaunch metrics cull @jdavidhobbs #jboye12 @mcgovern
  • 13. Data from Multiple Sources http://bit.ly/source-inv Gather Agree on Assess Retag Relaunch metrics cull
  • 14. Rules to Define Disposition Gather Agree on Assess Retag Relaunch metrics cull @jdavidhobbs #jboye12 @mcgovern
  • 15. Recommendations Based on Metrics Gather Agree on Assess Retag Relaunch metrics cull @jdavidhobbs #jboye12 @mcgovern
  • 16. Getting Buy-in • Representative per major research group • Importance of poor performance close to home • Initial Options: Drop or Keep • If keep, commitment to improve • Adjustments: archive, combine Gather Agree on Assess Retag Relaunch metrics cull @jdavidhobbs #jboye12 @mcgovern
  • 17. Trimming the Fat 1000 900 800 700 600 Before Redesign 500 After Redesign 400 After cull 300 200 100 0 # of topics
  • 18. Topic Health Reports Gather Agree on Assess Retag Relaunch metrics cull @jdavidhobbs #jboye12 @mcgovern
  • 19. Action oriented Dashboard • Full context of topic performance • Tied to page-level results Gather Agree on Assess Retag Relaunch metrics cull @jdavidhobbs #jboye12 @mcgovern
  • 20. Content Submission Form Gather Agree on Assess Retag Relaunch metrics cull @jdavidhobbs #jboye12 @mcgovern
  • 21. Careful work on redirects Gather Agree on Assess Retag Relaunch metrics cull @jdavidhobbs #jboye12 @mcgovern
  • 22. What Would We Do Differently • Have the representatives validate the metrics used. • But have examples of severe underperformance. • Greater passion in advocating the culling. • Tighter timeline between culling and starting retagging. Keep momentum! • Is IT ready to hit the ground running? @jdavidhobbs #jboye12 @mcgovern
  • 23. Thank You • David Hobbs o [email protected] o @jdavidhobbs This week: $30 off Website Migration Handbook v2 (use code ‘jboye2012’) http://bit.ly/mig-30 • Tim McGovern o [email protected] o @mcgovern @jdavidhobbs #jboye12 @mcgovern