Fdocuments.in tvs project

COMPARATIVE STUDY OF CONSUMER
BUYINGBEHAVIOR IN MOTOR BIKES WITH
REFERENCE TO TVS MOTORS
Submitted by:
Tanmeet Kaur
BBA-Semester V
(2010-13)
Enrolment no:
A70064100062
Under guidance of:
Industry Guide: Faculty Guide:
Mr. Kripal Singh Dr. Amit Sinha
Managing Director AssistantProfessor
K.S TVS Auto Sales ABS, Lucknow
(SUMMER INTERNSHIP REPORT IN PARTIAL FULFILLMENT OF THE AWARD OF FULL TIME
BACHELORS IN BUSINESS ADMINISTRATION (2010-13))
AMITY BUSINESS SCHOOL
AMITY UNIVERSITY UTTAR PRADESH, LUCKNOW

DECLARATION
I hereby certify that the work which is being presented in the project
entitled, “Comparative study of consumer buying behavior in motor bikes
with reference to TVS Motors ”, is an authentic record of my own work
carried out under the supervision of Dr. Amit Sinha, Asst. Professor, ABS,
Lucknow.
TANMEET KAUR
BBA- 5th SEM.
This is to certify that the above statement made by the candidate is correct
and true to the best of my knowledge.
DR. AMIT SINHA
ASST. PROFESSOR
(ABS) LUCKNOW

STUDENT’S CERTIFICATE
Certified that this report is prepared based on the summer internship project
undertaken by Tanmeet Kaur in K.S TVS AUTO SALES from 14th
May
2012 to 29th
June 2012, under the able guidance of Dr. Amit Sinha in partial
fulfillment of the requirement for award of degree of Bachelors of Business
Administration (BBA) from Amity University, Uttar Pradesh.
Date--------------------
--------------- ----------------- -----------------
Tanmeet Kaur Dr. Amit Sinha Prof. V. P. Sahi
Student Asst. Professor Director
BBA – 5TH SEM. ABS ABS

FACULTY CERTIFICATE
Forwarded here with a summer internship report on “Comparative
Study of Consumer Buying Behavior in Motor Bikes with reference
to TVS Motors” submitted by Tanmeet Kaur Enrollment No
A7006410062, student of BBA 5th Semester (2010-13).
This project work is partial fulfillment of the requirement for the
degree of Bachelors in Business Administration from Amity University
Lucknow Campus, Uttar Pradesh.
Dr. Amit Sinha
Asst. Professor
ABS, Amity University,
Lucknow Campus

ACKNOWLEDGEMENT
I would like to express my sincere gratitude to Mr. Kripal Singh,
Managing Director, K.S TVS Auto Sales for giving me the exposure of
what the real market actually is and without his invaluable guidance and
support this project could not have been accomplished.
I would also like to express my sincere thanks to, Amity Business School,
Lucknow and my Faculty Guide Dr. Amit Sinha. I am highly indebted
and thankful to him for sparing valuable time from his busy schedule in
providing me constant guidance and cooperation for completing this project.
I am very keen to express my gratefulness to my friends, family members
and classmates for their tremendous support, contribution and assistance at
many steps of this project who made this difficult task a nice experience.

PREFACE
Someone has rightly said that practical knowledge is far better than
classroom teaching. During this project I fully realized this and I came to
know about how a consumer chooses among a varied range of products
available to him.
The current study is focus on the analysis of consumer buying behavior in
motor bikes taking TVS Motors as a case study. TVS Motors was slowly
but steadily evolved, from a beginner to a corporate giant earning laurels
and kudos throughout.
The report contains first of all brief introduction about the company. Finally
there comes data presentation and analysis in the end of my report. I also put
forward some of my suggestion hoping that they help TVS Motor Company
move a step forward to being the very best.

TABLE OF CONTENTS
S. No. Topic Pg. No
1. Chapter-1 Introduction
1.1 Introduction to the Topic
1.2 Objective of Study
1.3 Scope of Study
10 – 14
2. Chapter-2 Profile of the TVS Motors
2.1 Mission and Vision Statement
2.2 Overview of TVS Motors
2.3 Company at Present and in Future
2.4 Awards
2.5 Product Profile
15 – 35
3. Chapter-3 Presentation of Data and Analysis
3.1 Sample Size and Location
3.2 Research Design and Data Types
3.3 Instruments for Data Collection
3.4 Presentation of Data and Analysis
36 – 55
4. Chapter-4 Findings, Conclusions and
Suggestions
4.1 Findings
4.2 Suggestions and Recommendations
4.3 Limitations
4.4 Conclusions
56 – 61
Annexure
 Questionnaire
62 – 66
Bibliography 67 – 68

SYNOPSIS
1. Project Duration : (46 Days)
a) Date of Summer Internship commencement (14/05/2012)
a) Date of Summer Internship Completion (29/06/2012)
2. Topic :
Comparative Study of Consumer Buying Behaviors in Motor Bikes with Reference to
TVS Motors
3. Project Objective :
1. To analyze the consumer buying behavior of the respondents in motorbikes of
different brands .
2. To study the future prospects of TVS Motorbikes.
3. To provide a fair picture of technology used by TVS Motors.
4. To study the sales trends of TVS Motors.
5. To analyze the quality of after sales services being provided by TVS Motors.
4. Methodology to be adopted :
1. Descriptive Research Design

2. Sources of data collection-
a) Primary Data
b) Secondary Data
3. Instruments for data collection - questionnaires, internet surveys, and personal visits to
the respondents.
4. Tools used for analysis
a) Bar diagrams
b) Pie diagrams
c) Tables
6. Brief Summary of project
The current study is focus on the analysis of consumer buying behavior in motor bikes
taking TVS Motors as a case study. TVS Motors slowly but steadily evolved, from a
beginner to a corporate giant earning laurels and kudos throughout.
The report will contain first of all brief introduction about the company. Finally there
comes data presentation and analysis in the end of my report. I will also put forward
some of my suggestion hoping that they help TVS Motor Company move a step forward
to being the very best.

INTRODUCTION
Someone has rightly said that practical knowledge is far better than classroom teaching.
During this project I fully realized this and I came to know about how a consumer
chooses among a varied range of products available to him.
The current study is focus on the analysis of consumer buying behavior in motor bikes
taking TVS Motors as a case study. TVS Motors slowly but steadily evolved, from a
beginner to a corporate giant earning laurels and kudos throughout.
If a marketer can identify consumer buyer behaviour, he or she will be in a better
position to target products and services at them. Buyer behaviour is focused upon the
needs of individuals, groups and organisations. It is important to understand the
relevance of human needs to buyer behaviour.
Naturally you want your business to be successful. After all you work hard to achieve it.
Understanding your customers’ buying behavior is one of the elements that help to be
successful. Without this understanding it makes gaining more customers difficult.
Especially in today’s competitive world, it also helps when you want your customers to
buy more from your business. Their buying behavior is one of the elements you need for
a customer profile.
Customers base their buying decisions on both rational and emotional reasons. They will
look at a category on a rationale basis. They then decide, especially for repeat customers
on the brand.
Getting your customers to have an emotional attachment to your brand is one of the keys
to keeping them loyal. As well it is one of the key factors in gaining referrals and
recommendations. When you want more customers for your business it makes it easier to
select the best marketing strategy when you understand.

The report contains first of all brief introduction about the company. Finally there comes
data presentation and analysis in the end of my report. I also tried to put forward some of
my suggestion hoping that they help TVS Motor Company move a step forward to being
the very best.
In terms of competition TVS has neck-to-neck competition with Hero Honda and Bajaj.
TVS has a lot of work to do if it has to take lead and remain the leading manufacturer in
India. As TVS is still not a household brand name, some of the respondents were not
completely aware of its products and track record.
The TVS Group is one of India's largest industrial conglomerates. TV Sundram Iyengar
and Sons Limited, established in 1911, is the parent and holding company of the TVS
Group.
TVS Motor Company is the third largest two-wheeler manufacturer in India and one
among the top ten in the world, with annual turnover of more than USD 1 billion in
2008-2009, and is the flagship company of the USD 4 billion TVS Group. With a
workforce of over 5000, the company has 4 plants - located at Hosur and Mysore in
South India, in Himachal Pradesh, North India and one at Indonesia. The company has a
production capacity of 300 thousand units a year.
TVS and Sons also distribute Heavy Duty Commercial Vehicles, Jeeps and Cars. It
represents premier automotive companies like Ashok Leyland, Mahindra and Mahindra
Ltd., Fiat and Honda. It also distributes automotive spare parts for several leading
manufacturers.
TVS & Sons has grown into a leading logistics solution provider and has set up state-of-
the-art warehouses all over the country. It has also diversified into distributing Garage
equipment that ranges from paint booths to engine analyzers and industrial equipment
products.

OBJECTIVE OF THE STUDY
Primary Objective:
 The objective of the study is to analyze the consumer buying behavior of the
respondents in motorbikes of different brands.
Secondary Objective:
 To study the future prospects of TVS motorbikes.
 To provide a fair picture of technology used by TVS motors.
 To study the sales trends of TVS motors.
 To analyze the quality of after sales services being provided by TVS motors.
RESEARCH MEDHODOLOGY
The research design undertaken for the study was Descriptive one. The reason for using a
descriptive research method was to obtain qualitative data and also since the nature of
study is as such that it required the exploration of various aspects within and outside the
company.
SCOPE OF THE STUDY
The scope of the study is to study the customer buying behavior of the respondents in
Ambedkar Nagar and attain the awareness level of the customers. The scope is that the
services of the dealer, advertising media as well as celebrity has made an effect on the
customer or not and how much. This study also allows knowing the future prospects of
the company and where it is at present in the market.

LIMITATIONS
 This report incorporates sincere efforts to submit the best possible dossier on the
topic assigned because no study can be perfect. There are bound to be limitations
that I faced and within which I had to work.
 The data used in most part of the report is secondary data, it has inherent
discrepancy.
 As TVS is still not a household brand name, some of the respondents were not
completely aware of its products and track record.

CHAPTER – 2
PROFILE OF THE
TVS MOTORS

TVS MOTOR COMPANY- MISSION
We are committed to being a highly profitable, socially responsible, and leading
manufacturer of high value for money, environmentally friendly, lifetime personal
transportation products under the TVS brand, for customers predominantly in Asian
markets and to provide fulfilment and prosperity for employees, dealers and suppliers.
VISION STATEMENT
TVS Motor - Driven by the customer
TVS Motor will be responsive to customer requirements consonant with its core
competence and profitability. TVS Motor will provide total customer satisfaction by
giving the customer the right product, at the right price, at the right time.
TVS Motor - The Industry Leader
TVS Motor will be one among the top two two-wheeler manufacturers in India and one
among the top five two-wheeler manufacturers in Asia.
TVS Motor - Global overview
TVS Motor will have profitable operations overseas especially in Asian markets,
capitalizing on the expertise developed in the areas of manufacturing, technology and
marketing. The thrust will be to achieve a significant share for international business in
the total turnover.

TVS Motor - At the cutting edge
TVS Motor will hone and sustain its cutting edge of technology by constant
benchmarking against international leaders.
TVS Motor - Committed to Total Quality
TVS Motor is committed to achieving a self-reviewing organization in perpetuity by
adopting TQM as a way of life. TVS Motor believes in the importance of the process.
People and projects will be evaluated both by their end results and the process adopted.
TVS Motor - The Human Factor
TVS Motor believes that people make an organization and that its well-being is
dependent on the commitment and growth of its people. There will be a sustained effort
through systematic training and planning career growth to develop employees' talents
and enhance job satisfaction. TVS Motor will create an enabling ambience where the
maximum self-actualization of every employee is achieved. TVS Motor will support and
encourage the process of self-renewal in all its employees and nurture their sense of self
worth.
TVS Motor - Responsible Corporate Citizen
TVS Motor firmly believes in the integration of Safety, Health and Environmental
aspects with all business activities and ensures protection of employees and environment
including development of surrounding communities. TVS Motor strives for long-term
relationships of mutual trust and inter - dependence with its customers, employees,
dealers and suppliers.

OVERVIEW OF THE TVS MOTORS
The TVS Group is one of India's largest industrial conglomerates. TV Sundram Iyengar
and Sons Limited, established in 1911, is the parent and holding company of the TVS
Group.
TVS Motor Company is the third largest two-wheeler manufacturer in India and one
among the top ten in the world, with annual turnover of more than USD 1 billion in
2008-2009, and is the flagship company of the USD 4 billion TVS Group. With a
workforce of over 5000, the company has 4 plants - located at Hosur and Mysore in
South India, in Himachal Pradesh, North India and one at Indonesia. The company has a
production capacity of 300 thousand units a year.
TVS and Sons also distribute Heavy Duty Commercial Vehicles, Jeeps and Cars. It
represents premier automotive companies like Ashok Leyland, Mahindra and Mahindra
Ltd., Fiat and Honda. It also distributes automotive spare parts for several leading
manufacturers.
TVS & Sons has grown into a leading logistics solution provider and has set up state-of-
the-art warehouses all over the country. It has also diversified into distributing Garage
equipment that ranges from paint booths to engine analyzers and industrial equipment
products.
GROUP COMPANIES
With steady growth, expansion and diversification, today TVS commands a strong
presence in various fields-two-wheelers, automotive components, automotive spares,
computer peripherals and finance.
Lakshmi Auto Components Limited - Large OE supplier of two wheeler gears and
camshafts.

Lucas Indian Service Limited (www.lucasindia.com) - Company looks after the
distribution of auto electrical components all over India.
Axles India Limited - A joint venture with Eaton Limited, U.K. Manufactures axle
housings and drive heads for heavy and light commercial vehicles.
COMPANYAT PRESENT AND IN FUTURE
 Successfully launched the Victor and Fiero-F 2 models after parting ways with
Suzuki.
 Two wheeler markets show sign of revival after a lackluster first half.
 The company is suffering a decline in volumes due to poor response of its two
strokes Max motorcycles.
 Recently launched the TVS Centra and 125 cc TVS Victor GLX and four stroke
Max in the pipeline, which would be launched later this year.
 Plans major foray into three-wheeler and quadricycles market through fresh
investments of Rs 500 crore.
 Actively looking to set up manufacturing unit in Indonesia or Vietnam.
 Strong focus on R&D and product development.
Apache the Savior
TVS launched Apache RTR 160 cc model in September 2008, with its ultra modern
technology for Indian bikes has proved to be a big success. The success of TVS Apache
is especially significant because it was developed with indigenous technology.

Two stroke MaxRange – On the way out
The company is currently looking forward to phase out its two stroke Max range, which
is perceived to be less fuel efficient with a new four stroke range. The changeover is
expected to take place by the end of June 2009.
Two new launches could out TVS on a high growth trajectory
TVS Centra
TVS Centra a new 100 cc model has recently been launched and the company has set
ambitions targets of achieving monthly sales in the range of 15000-20000 bikes per
month.
Also, a new upgraded 125 cc TVS Victor has been launched which will improve the
trajectory of the company.
Three wheelerproject- entering a new market
TVS Motor has set the stage for entry into the three-wheeler markets with the setting up
of a new plant at Nanjangud, near Mysore in Karnataka. We understand that the
company would be targeting the sub-one ton passenger and goods carriers segment of
the market.
With an investment of about Rs 50 crore in phase-1, it will cater to both passenger and
cargo segments. The total investments for the three wheeler and four-wheeler
quardricycle project are expected to be in the range of Rs 500 crore in the next two-three
years. It plans to go with petrol version of three wheelers and expects higher demand to
come from B class towns. The company expects higher margin and low competition in
three-wheeler business as compared to its two-wheeler business. Three wheeler sales
have grown at a CAGR of 7% over the last 9 years to 2.26 lakh units FY 03, and are

expected to grow at the same rate for the next five years. TVS is expected to roll out its
first three-wheeler by the end of FY05 to garner a 30% market share with around
100,000 unit sales by the end of FY08.
Three-wheelermarketscenario
These are two main segments in the Indian passenger three -wheeler markets are:
 Number of seats, including driver, not exceeding 4 and maximum mass not
exceeding 1 tonne.
 Number of seats including driver excluding 4 but not exceeding 7 max mass not
exceeding 1.5 tonnes.
The three-wheeler goods carrier segments are:
 Maximum mass not exceeding 1 tonne
Others
Around 95% of the three-wheeler sold in India belongs to the smaller vehicles category
in which Bajaj Auto is the major player and has around 90% market share. The other
players in the segment are Atul Auto and Piaggio group, Italy.
Similarly, in the three-wheeler segment, domestic sales of the goods carrying variety
grew a whopping 46.95%. This growth in 2002-03 could have possibly come from two
factors:
1) The increasing number of cities whose corporations have legislated that larger
goods carrier, like trucks be kept out for logistics purpose.
2) The increase in the number of offerings in this category, especially from
companies such as Mahindra & Mahindra and Piaggio vehicles pvt. Ltd.

Quadricycle - A new introduction in the Indian market
There is a new challenger emerging in the Quadricycle segment. These new vehicles
could impact on the entry level sales. These new vehicle could impact on the entry level
sales. Quadricycles are three wheelers converted into four wheelers by using, a column
axle. All the major three-wheeler units have prepared Quadricycles prototypes.
Mergerof engine components Division of Lakshmi Auto components
with TVS Motor:
TVS motor would merge engine component division of Lakshmi Auto Component Ltd.
(LAC) and investments and other assets with itself and the dwap ratio has been fixed at
once phase of TVS motor for every seven share held as consideration for the merger.
Presently TVS motor holds 66.5% of equity capital of LAC, which would be cancelled.
Around 66% of LAC’s sales come from the engine components division, mode of which
is currently being sold to TVS motor. LAC’s total net sales in HI FY 04 were Rs. 69
crore and made a net profit of Rs. 10.5 crore..
The Plastics and Rubber components division of LAC will be transferred to the wholly
owned subsidiary company, Sundaram Auto Components Ltd. The total consideration on
slump – sale based is Rs. 12.25 crore.
Strong focus on R&D
The company has put in place a strong R & D team consisting 400 engineers & is
spending about 3% of its turnover on R & D every year and has in the process setup a
strong world class facility for product design and development. During 2002-03, the
company applied for 16 patents & published five technical research papers in
international conference. Modified research projects are carried in association with

leading international research labs and Indian institutes. R & D as percentage of sales in
expected to increase from 1.5% in FY o2 to 3.2% in FY 04.
Valuation
The company’s valuations are dependent on five events:
 Current four businesses grow at the normal industry growth rates.
 New product launches achieve their targets and are well accepted by the market.
 Three wheeler foray achieve targeted volume in the desired rates of return on capital
employed.
 Quadricycle foray achieve the desired rate of return on the capital employed.
 Overall investment returns.
TVS MOTOR COMPANY
TVS Motor Company Limited, part of the TVS Group, is one of India's leading two-
wheeler manufacturers. With a turnover of over Rs.2700 crores, the Company
manufactures a wide range of motorcycles, scooters, mopeds and scooterettes. Little
wonder, it boasts of more than 7 million happy customers.
The chapter called two wheelers in India begins…..
The year was 1980. And it is a year to remember for the Indian two-wheeler industry.
For it was this year that saw India's first two-seater moped, TVS 50, rolling out on the
Indian roads. For some it was freedom to move. For some, shorter distances to span. For
the Indian Automobile sector, a breakthrough to be etched in history.

With the joint venture with Suzuki Motor Corporation in 1983, TVS-Suzuki became the
first Indian company to introduce 100 cc Indo-Japanese motorcycles in September 1984.
Through an amicable agreement the two companies parted ways in September 2001.
Unmatched Performance
Today TVS Motor Company has the largest market share in the moped category with a
whopping 65.3% and is also the undisputed leader in the scooterette segment with 34.3%
share. It also holds 18.3% market share in motorcycles.
Wide Network
With a strong sales and service network of 500 Authorized Dealerships, 1018 Authorized
Service Centres and over 864 Certified Service Points, TVS is growing from strength to
strength.
World Class Facilities
The company manufactures its motorcycles, scooterettes and mopeds at its state-of-the-
art factories in Mysore and Hosur.
Product Range
TVS offers a wide range of two-wheelers
- Motorcycles - TVS Centra / TVS Victor / TVS Fiero F2/ TVS Max 100/ TVS Max
100R

- Scooterettes - TVS Scooty Pep/ TVS Scooty 2S
- Mopeds - TVS XL Super/ TVS XL Super HD
MILESTONES
Launched Centra in January 2004, a TECHNOLOGY Uncompromising Quality
TECHNOLOGY
TVS Motor Company's R&D division has an imposing pool of talent and one of
the most contemporary labs, capable of developing innovative designs.
Committed to achieving total customer satisfaction through Total Quality Control
(TQC), the Company continuously strives to give the customer, the best value for
money.
ECO-FRIENDLY
TVS is committed to protecting the environment. The company's manufacturing facilities
at Mysore & Hosur have state-of-the-art facilities & air pollution control measures. Even
the suppliers are encouraged to ensure that their products meet eco-friendly norms.

ALWAYS FIRST
Many firsts to the Automotive Industry in India
TVS has been at the forefront in bringing a revolution in the way personal commutation
was happening, way back in the 1980s. Beginning with launching a simple, easy-to-use
moped for the middle class in India in the 1980s to launching 7 new bikes in a single day
(first time in the history of the automotive industry in the world), TVS has often taken the
unbeaten path to innovation.
Ushering in the personal transportation revolution
2011 TVS Apache RTR ABS launched
2010 TVS Wego and TVS Jive launched
2009 TVS Apache RTR 180 and TVS Streak launched.
2008
TVS Flame, TVS Scooty Electric Vehicle and Three wheeler TVS King
launched.
2007
Apache RTR - first two wheeler in India to have racing inspired engine and
features.
2006 Launched TVS Apache - first bike to win 6 awards in a row
2004
Launched the revolutionary VT-I engine for the best in class mileage in TVS
Centra
2001
Launched India's first fully indigenously designed and manufactured
motorcycle.
2000 Launched India's first 150 cc, 4 stroke motorcycle - The Fiero
1997 Introduced India's first 5 speed motorcycle, Shaolin
1996
Introduced India's first catalytic converter enabled motorcycle, the 110 cc
Shogun
1994
Launched India's First indigenous scooterette (sub - 100 cc variomatic) -
TVS Scooty
1984 First Indian company to introduce 100 cc Indo - Japanese motorcycles
1980 Launched TVS 50, India's first 2 seater 50 cc moped

AWARDS
Exports
TVS Motor Company has been awarded 'Star Performer - Silver Shield' in two/three
wheelers category, by EEPC India, for excellent export performance for year 2007-08.
Leadership
Star of Asia Award to Mr. Venu Srinivasan, CMD TVS
Motor Company by Business Week International.
He was also honoured with Doctorate in Science by
University of Warwick, United Kingdom.
Mr Venu Srinivasan was conferred with the prestigious
JRD Tata Corporate Leadership Award for the year 2004.
Engineering
The Deming Prize - TVS Motor Company is the only two-wheeler
company in the world to be awarded the world's most prestigious and
coveted recognition in Total Quality Management
Technology Award 2002 from Ministry of Science, Government of India
for the successful commercialization of indigenous technology for TVS
Victor
Asian Network for Quality Award 2004 - TVS Scooty Pep won the prestigious
'Outstanding Design Excellence Award' from Business World and National Institute of
Design

Progressive Manufacturer 100 Award - TVS wins coveted 2009 Progressive
Manufacturer 100 Award for end-to-end automation of the entire
business process of its lubricant brand, TVS TRU4
TPM Excellence Award 2008 - First category by Japan Institute of Plant Maintenance
(JIPM).
Management
Emerging Corporate Giant in the Private Sector awarded by The
Economic Times and the Harvard Business School Association of
India.
Best Managed Company award from Business Today, one of India's
leading business magazines.
Most Investor friendly company by Business Today, one of India's leading business
The 'Good Advertising' award by Auto India Best Brand Awards 2009.
SAP ACE AWARD 2007 - The company won the SAP ACE 2007 Award for
Customer Excellence in the Most Innovative Net weaver Category.
TEAM TECH 2007 Award - TVS Motor Company bags TEAM TECH 2007 Award of
Excellence for Integrated use of Computer Aided Engineering Technologies

TVS MotorCompany unveils TVS CENTRAwith 'VT-I Engines'
Creates History in the Technology Frontier of the Automobile Industry in India TVS
CENTRA crosses an astounding 20,000 sales mark in 40 days
HOSUR, March 6, 2004: TVS Motor Company today announced that the sales of TVS
CENTRA, powered by the indigenously developed Variable Timing Intelligent (VT-I)
engine technology crossed 20,000 units in just 40 days since its launch in mid January
2004, the best ever clocked by any new product from the TVS Motor Company stable.
This achievement is expected to spiral the overall growth of TVS Motorcycles sales in
the coming months.
The impressive sales figures reflect the customer's faith in the technological capability of
TVS Motor Company to fully live up to its promise of delivering a world-class product
at an affordable price. Due to excellent customer feedback across the country, TVS
dealers are being pressurized with enquiries on the new 100 CC 4 Stroke CENTRA and
its revolutionary VT-I engine technology. Having caught the public's imagination, TVS
CENTRA has fully lived up to its promise of a 'Fill it Once a Month Bike' where a full
tank of petrol lasts for a month based on the average use of motorcycle customers.
A panel of leading auto experts in India, after having tested TVS CENTRA, have
endorsed the fact that it was the 'best in its class' and also commended TVS Motor
Company on its technology prowess and innovation.
TVS CENTRA is powered by VT-I engines which are designed to deliver superb
performance on fuel efficiency and torque delivery based on three fundamental actions
namely variable ignition timing and superior combustion of fuel, friction reduction and
fuel wastage reduction.
Added to its technological edge are features that include attractive price, fuel efficiency,
low maintenance, contemporary style, ride comfort and backed by TVS Motor
Company's reliability, making it truly the preferred two-wheeler in its class.

Chennai, January 5, 2004: India's leading two wheeler major, TVS Motor Company's
commitment to produce the best technology in its products for its customers has led to
the launch of TVS CENTRA with Variable Timing intelligent engines (VT-I), a 100 CC
4 Stroke motorcycle targeted at the Popular Segment.
This revolutionary new VT-I engine technology, developed indigenously by TVS Motor
Company, inbuilt into TVS CENTRA will make it the most fuel-efficient motorcycle in
the Country. It will be rightfully called as the 'Fill it Once a Month Bike' where a full
tank of petrol will last for a month based on the average use of motorcycle customers.
The VT-i Engines by TVS Motor Company will go down in the history of the
Automobile Industry in India as one of the most innovative technology developed
indigenously. The VT-I engines are designed to deliver superb performance on fuel
efficiency and torque delivery based on three fundamental actions namely variable
ignition timing and superior combustion of fuel, friction reduction and fuel wastage
reduction. This action facilitates deceleration fuel cut off, faster warm up of the Engine
and has four curve ignition mapping.
Like all TVS Motor Company products, TVS CENTRA too has been engineered and
designed keeping in mind extensive customer feedback and changing customer needs.
TVS CENTRA will be the first motorcycle in India that will bundle price, mileage,
maintenance, style, reliability, power, ruggedness and ride comfort making it truly a
value for money personal transportation two-wheeler. Those who want all these
performance attributes in a commuter motorcycle at a great price; nothing will beat the
TVS CENTRA for all the advantages it offers.
TVS CENTRA is built around to give a mileage that will offer at least 10 per cent more
than any other motorcycle in the country, today. It will be powered by 7.5 Brake Horse
Power (Bhp) at 7250 RPM making it the most powerful motorcycle in its class.

TVS CENTRA will also be known for its nimble handling and riding comfort enabling
easy maneuvering even in busy city traffic. Its contemporary style with big muscular
tank and well-rounded looks with a horizontal engine and superior ergonomics will mark
a new standard in the popular segment of two wheelers. It will come with Econometer to
keep a check on the mileage / power ratio, wide and skid free seat and Utility space.
TVS Motor Company posts 117,101 two wheeler sales in October 2008;
Exports up by 30%
HOSUR November 1, 2008 : TVS Motor Company has registered total
two wheeler sales of 117,101 units in October 2008 against 129,614
units in the corresponding period of the previous year.
This year, both the important festivals of Dusshera and Deepavali were celebrated in
October and consequently, placement of stocks with the dealers for the festival
season was effected in September. Restricted availability of retail finance, high
liquidity and general inflationary trends witnessed by the market also affected sales.
However, the cumulative sales of September 2008 and October 2008, show a
growth of 4% when compared to the same period of the previous year.
The company's motorcycle sales stood at 59,217 units in comparison with 67,752 units
recorded in October 2007. Scooters recorded 23,487 units as against 28,119 units during
the same period of the previous year.
During the month, the company won two prestigious IT Awards, namely the
SAP ACE 2008 award and the 2008 Symantec South Asia Visionary Award.
While the company won the SAP ACE Award for digitization of new product
development process in SAP by implementing PLM (Product Lifecycle
Management), the Symantec South Asia Visionary Award was conferred for

the way the company secured and managed systems and information.
Exports continued its upward growth trend, posting an increase of 30%; registering
17,013 units of two wheelers in October 2008 as against 13,042 units in the
corresponding period of the previous year.
TVS Motor revenues grow at 23.2% in Q2 exports up 52%
Bangalore, October 30, 2008: TVS Motor Company today reported a 23.2 % increase
in revenues, registering Rs. 1034 crores for the quarter ended September 2008 of the
financial year 2008-09, when compared to Rs. 839 crores in the corresponding quarter of
the previous year. Despite the challenging environment caused by increasing input
material costs, general inflationary trends and lack of availability of retail finance, the
company has posted Profit before Tax of Rs. 13.9 crores and Profit after Tax of
Rs. 10.4 crores when compared to Rs. 16.9 crores and Rs. 11.9 crores in the
corresponding period of the previous year. The last year's September Quarter
had the benefit of Rs. 10.2 crore (net) on account of exceptional items. Profit
before exceptional Items for the quarter is higher at Rs. 13.9 crore in
comparison with Rs. 6.7 crores of the corresponding quarter of last year.
The company has recorded growth in sales despite adverse retail financing.
Motorcycles witnessed higher sales at 1.81 lakh during the quarter compared to 1.44
lakh units over the previous period. Scooters clocked sales of 0.77 lakh in comparison
to 0.76 lakh units during the corresponding quarter of the previous year.
During the quarter, the company crossed yet another milestone when it reached
two million units of TVS Scooty in July 2008. Indian Tennis star, Sania
Mirza became the new Brand Ambassador for the Scooty brand. The company
chose to associate with Sania as brand ambassador since she emanates the
brand qualities of independence, progress and accomplishment.

During the quarter, the company further broadened the horizons of its TVS Scooty
brand with the launch of Balancing Wheels, a unique and innovative
product engineered specifically for the TVS Scooty, addressing a never-before
segment, who do not know how to ride, even a bicycle.
In June 2008, the company unveiled its feature rich TVS Apache RTR FI offering riders
the instant thrill and superior performance of a fuel injected 160cc engine. The second
quarter also witnessed the commemoration of the first anniversary of the Apache RTR
brand while the company crossed yet another landmark delivering the 2,50,000th Apache.
Exports
Exports continued the upward growth path registering a total number of 0.55 lakh
units during the quarter ended September 2008, recording a growth of 52%
over the same period last year. The company has expanded its footprint to
More than 54 countries across the globe.
.
Future Outlook
The global financial crisis, the consequent serious liquidity issues and higher financing
costs are likely to impact the growth prospects of the two-wheeler industry. Retail
finance has become even more difficult. The tight liquidity will affect the ability of
dealers to stock two-wheelers. The drop in the commodity prices, however, is a welcome
break.
The company will continue the vigorous implementation of its improved value-
engineering program to reduce costs. The company continues to maintain the
highest quality standards of all its products.

SUB DIVISION OF S HARES
In order to improve the shareholder value and to facilitate greater liquidity in its equity
shares, TVS Motor Company recently subdivided the face value of its shares to Re. 1/-
each. Earlier the face value of the shares was Rs. 10/-
MERGER OF LAKSHMI AUTO COMPONENTS WITHTVS
MOTOR COMPANY
The Shareholders of TVS Motor Company and Lakshmi Auto Components (LAC) have
on 19th January 2004 approved the merger of Engine Division of LAC with TVS Motor
Company and transfer of Rubber and Plastics division of LAC to Sundaram Auto
Components Limited, a wholly owned subsidiary of TVS Motor Company. The company
expects to obtain the approval of High Court of Tamil Nadu and complete other statutory
formalities in the next few months. This merger is expected to improve the overall
profitability of TVS Motor Company.

PRODUCT PROFILE
TVS APACHE (RTR)
The recently launched TVS Apache RTR FI 160 has added an another stunner on the
roads. Stylish alloys, unique grab rails, classy silencer, larger & sharp lined fuel tank, all
these elements combine perfectly to give TVS Apache RTR 160 a sporty eye-catching
looks.
The Apache RTR 160 has been upgraded with electronic fuel injection (EFI) and
becomes Apache RTR 160 FI. The EFI technology has enabled TVS to boost peak power
of this bike. TVS has priced the new model at Rs. 65000.
TVS SCOOTY PEP – First Love
A sleek duo-tone body. Body colored coordinated mirrors. A smiley headlamp. Winky
indicators. Looks even better with you on it.
 POWER
75cc 4stroke engine to pep up your ride. A bigger, more comfortable seat for two and
strong hydraulic shock absorbers for a smoother ride.
 TECHNOLOGY
A unique power/economy mode for extra mileage. An auto reserve fuel tap. No more
turning knob from main to reserve. Auto chokes for instant starts.
 SAFETY
Puncture Resistant Tyres that come with a special sealant inside, minimizing chances of
a flat. A side stand alarm that beeps if you forget to take off the stand. Multi focal
reflector headlamp and side reflectors for enhanced visibility. Now all you need is an
equally funky helmet and you” re all set to pep.

CHAPTER - 3
PRESENTATION OF DATA
AND ANALYSIS

SAMPLE SIZE AND LOCATION
 The data has been extracted mainly from questionnaires filled up by respondents
from Ambedkar Nagar.
 Rest of the information has been collected through surveys and social networking
communities on websites.
 The questionnaire was filled up by 100 respondents scattered at different places
and many more respondents provided valuable information through the internet.
 The aforementioned questionnaire has been attached at the end of the project.
RESEARCHAND DATA TYPES
The purpose of methodology section in the report making is to describe the research
process that is followed while doing the main part. The research design plays a pivotal
role in the quality and content of the data in making of any project report. The type of
research design chosen is seen to have a bearing on all the aspects of report writing.
Research Design: Descriptive Research design
The research design undertaken for the study was Descriptive one. The reason for using a
descriptive research method was to obtain qualitative data and also since the nature of
study is as such that it required the exploration of various aspects within and outside the
company.
In order to carry out a well researched analysis efforts were taken to collect enough
information from the respondents. For this purpose various primary and secondary
sources were used. This would however include the research design, the sampling

procedure, and the data collection method. This section is perhaps difficult to write as it
would also involve some technical terms and may be much of the audience will not be
able to understand the terminology used. The methodology followed by the researcher,
during the preparation of the report was:
Source of Data Collection
a) PRIMARY DATA
b) SECONDARY DATA
PRIMARY DATA - Primary data is that kind of data that is collected by the investigator
himself for the purpose of the specific study. The data such collected is original in
character. The advantage of this method of collection is the authentic. A Set Of
Questions Were Put Together In The Form Of Questionnaire With 13 Questions. The
method of sampling was the Random.
SECONDRY DATA - When an investigator uses the data that has been already
collected by others is called secondary data. The secondary data could be collected from
Journals, Reports, and various publications. The advantages of the secondary data can be
-It is economical, both in terms of money and time spent .The researcher of the report
also did the same and collected secondary data from various internet sites like
Google.com, altavista.com and many more. The researcher of the report also visited
various libraries for collection of the introduction part.

INSTRUMENTSFOR DATACOLLECTION
The instruments used for collection of data were mainly questionnaires, surveys and
personal visits to the respondents.
Tools Used for Analysis
 Bar Diagram
 Pie Diagram
 Tables

PRESENTATION OF DATA AND ANALYSIS OF CONSUMER
BUYING BEHAVIOUR

QUE-1
INTERPRETATION
In this particular question it is found that 93% of respondents are having motorbike and
7% are either having scooter or moped. On the basis of the above pie-chart it is clear that
more people own bike.
DO YOU OWN A BIKE?
93%
0% 7%
YES NO

QUE-2
INTERPRETATION
The above pie chart shows the brand awareness of bikes among the respondents. In the
above pie chart it is clear that HERO HONDA is the most popular brand in Ambedkar
Nagar whereas BAJAJ and YAMAHA follow 2nd and 3rd place. TVS comes at 4th place
taking lead from LML, KINETIC and ENFIELD BULLET.
20%
30%
15%
12%
10%
5%
8%
BAJAJ
HERO HONDA
YAMAHA
TVS
LML
KINETIC
ENFIELD BULLET
WHICH BRAND OF BIKEAREYOU AWAREOF?

QUE-3
INTERPRETATION
The above Bar-Graph shows that in Ambedkar Nagar area HERO HONDA has scored
the maximum number of points with BAJAJ and TVS on 2nd and 3rd spot. TVS has
scored 9 points out of the sample size of hundred and has taken lead from LML,
KINETIC and ENFIELD BULLET.
0
5
10
15
20
25
30
35
40
45
NO. OF RESPONDENTS
WHICH SLOGAN OF BIKEAFFECTS YOUTHE MOSTAND
OF WHICH BRAND?

QUE-4
INTERPRETATION
From the above pie chart we can see that parameters like mileage, power and style holds
an upper edge over the other parameters which affect the purchase decision of bike. Thus
customers are more likely to see the mileage aspect before actually buying a product.
48%
19%
25%
4%
2% 2%
WHICH FACTORS DO YOUCONSIDER WHILEPURCHASING A
BIKE?
MILEAGE
STYLE
POWER
BRAND
SPARE PARTS
AFTER SALE

QUE-5
INTERPRETATION
From the above graph it is clear that FAMILY plays a major role in the purchase of bike
and the reference and suggestions of FRIENDS come at the second place. Whereas
MEDIA factor comes at third place with DEALER making no promising affect on the
purchase of bike.
0
10
20
30
40
50
60
FRIENDS FAMILY DEALER MEDIA
WHO INFLUENCED YOUWHILEPURCHASING THEBIKE?
NO. OF RESPONDENTS

QUE-6
INTERPRETATION
As shown in the above PIE CHART, the percentage of respondents who have visited the
TVS SHOWROOM is more than those respondents who have not visited the TVS
SHOWROOM. Thus the interest of customers in TVS product can relate to 62% among
100 respondents.
HAVE YOU VISITED ANY TVS SHOWROOM?
62%
0%
38%
0%
YES NO

QUE-7
INTERPRETATION
As shown in the above graph, there are four FACTORS, which shows the experience of
the respondents after visiting the TVS showroom. It is clear that out of 62 respondents,
30 respondents had GOOD experience with 22 respondents had average experience.
Only 8 respondents are having a bad experience, which shows the quality of the TVS
showroom.
0
5
10
15
20
25
30
35
V. GOOD GOOD AVERAGE BAD
IF YES, WHATWAS THE EXPERIENCE?
NO. OF RESPONDENTS

QUE-8
INTERPRETATION
As shown in the above PIE-CHART, out of 32 respondents, 76% of the respondents are
not interested in TVS products and 24% of them are not satisfied with TVS bikes. This
was an open ended question therefore most of the answers were in account to the
satisfaction level and interest in the TVS BIKES.
76%
24%
IF NO, WHY YOU HAVENOTVISITED THE TVS
SHOWROOM?
NOT INTERESTED IN TVS
NOT SATISFIED WITH TVS

QUE-9A
INTERPRETATION
As given in the above PIE CHART, 91% of the respondents know about TVS motorbike
and only 9% of the respondents are unaware about the TVS motorbike. This question is
based on the awareness as well as past usage of the TVS motorbike.
DO YOU KNOW ABOUT TVS MOTOR BIKE?
91%
0%
9% 0%
YES NO

QUE-9B
INTERPRETATION
As shown in the above BAR GRAPH, it is clear that TVS-STAR CITY is the most
popular bike in Ambedkar Nagar as out of 91 respondents, 32 respondents are aware of
TVS-STAR CITY. Second most popular bike is TVS-SPORT, which is known by 23
respondents and has taken lead from TVS-APACHE which is on the 3rd spot. TVS-
WEGO is on the 4th place with 15 respondents and has taken lead from TVS-SCOOTY
PEP which is on the 5th place with 5 respondents.
.
0
5
10
15
20
25
30
35
TVS STAR CITY TVS APACHE TVS SPORT TVS SCOOTY PEPTVS WEGO
IF YES, WHICH BRAND OF TVS MOTOR BIKES?
NO. OF RESPONDENTS

QUE-9C
INTERPRETATION
In the PIE CHART given above it is clear that out of 100 respondents 62% of them have
visited the TVS DEALERSHIP and only 38% have not visited the TVS DEALERSHIP.
By the chart given above it makes clear that the TVS DEALERSHIP has attracted more
number of respondents.
HAVE YOU VISITED T VS DEALERSHIP?
YES
62%
0%
NO
38%

QUE-10
INTERPRETATION
As shown in the BAR-GRAPH it is clear that 21% of the respondents are not satisfied
with the service facilities and 20% are satisfied with the service facilities which comes to
equal ratio.10% of the respondents liked the staff and 4% are not satisfied with the staff.
Interesting part is that 7% of the respondents wanted more space at the TVS-
DEALERSHIP.
0
5
10
15
20
25
SERVICE
FACILITY IS
NOT GOOD
SERVICE
FACILITY IS
GOOD
STAFF IS BAD STAFF IS
GOOD
LACK OF
SPACE
WHATHAVEYOU LIKED OR DISLIKED ATTVS DEALERSHIP?
NO. OF RESPONDENTS

QUE-11
INTERPRETATION
In the given PIE CHART 66% of the respondents have no affect with the celebrity
endorsement during the purchase of the bike. Whereas 34% of the respondents agreed
that celebrity endorsement do make an effect on the purchase decision of the bike.
DOES CELEBRITY ENDORSEMENT AFFECT THE PURCHASE
OF BIKE?
YES
34%
0%
NO
66%
0%

QUE-12
INTERPRETATION
As shown in the above BAR GRAPH it is clear that HERO HONDA is the most popular
bike in Ambedkar Nagar with BAJAJ taking the 2nd place with 30%. TVS is the 3rd most
popular bike in Ambedkar Nagar taking lead from YAMAHA, BULLET, LML and
KINETIC.
0
10
20
30
40
50
60
HERO
HONDA
BAJAJ TVS YAMAHA ENFIELD
BULLET
LML KINETIC
WHICH BRAND DO YOUTHINKIS THE MOSTPOPULAR IN
THE MARKET?
NO. OF RESPONDENTS

QUE-13
INTERPRETATION
In the above BAR GRAPH it is clear that with no price consideration, HERO Honda will
be the first choice following with BAJAJ and ENFIELD BULLET as 2nd and 3rd choice.
Whereas TVS will be the 4th choice which is taking lead over YAMAHA, LML and
KINETIC as 5th, 6th and 7th choice.
0
5
10
15
20
25
30
35
40
HERO
HONDA
BAJAJ TVS YAMAHA LML KINETIC ENFIELD
BULLET
IF THERE IS NO PRICECONSIDERATIONS, WHICH BRAND
WOULD YOU BUY?
NO. OF RESPONDENTS

CHAPTER – 4
FINDINGS, CONCLUSIONS
AND SUGGESTIONS

FINDINGS
Ever since man evolved into social animal he felt the need for “Transportation”. As he
formed a civilization he felt the need for “Better Transportation”. Today on the
threshold of exploring the universe he feels the need of “Best Transportation”.
Truly the modern world relies on transportation which can be airways, roadways,
railways and on water. Bicycle was the most important part of road transportation in
early days and as the scenario changed bicycle was transformed into a fast, stylish and
trendy mode of transport known as Motorcycle nowadays known as Motorbike. Each
human being that is living in this social world knows the importance of bikes because it
serves the purpose in any kind of situation and in any part of this world.
The topic of the project is Comparitive study of Consumer Buying Behavior in Motor
Bikes with reference to TVS Motors. TVS motor company is one of the leading bike
manufacturers in India. The analysis of the project was based on consumer’s point of
view. For the study, both primary data and secondary data were required. The primary
data was collected based on a survey research, using a structured questionnaire with both
open ended and closed-ended questions.
The sampling procedure used was random sampling for the 1st objective i.e. to
understand consumer needs on motorbikes. For the 2nd objective i.e. to understand the
awareness levels of TVS, I went to the prospects and met the respondents to fill the
questionnaire. The mode of survey was of personal interview, where the respondents
filled up the questionnaires. The secondary data was collected from business newspapers,
magazines, Company brochures, journals and the Internet. The major conclusion from
this study was that TVS has to improve itself to gain the 1st position in the market as it is
doing well to maintain its 3rd position in the market.
In terms of competition TVS has neck-to-neck competition with Hero Honda and Bajaj.
TVS has a lot of work to do if it has to take lead and remain the leading manufacturer in
India.

SUGGESTIONS AND RECOMMENDATIONS
 In the analysis the respondents have shown that they consider TVS motor company
after HERO HONDA and BAJAJ and this is a major concern for the company. TVS
motor company has to make some arrangements to increase the awareness level
among the prospects through media.
 The company should also emphasize on other bikes excluding TVS STAR CITY and
TVS SPORT because some of the bikes in TVS like Apache RTR are more popular
than these bikes in the surveyed area.
 In Ambedkar Nagar the respondents who have visited the dealership are not satisfied
with the service facilities which can be improved by regular visit of the service
managers as well as providing regular training to the staff as well as the owner.
 The dealership in Ambedkar Nagar also lacks in space, which is a major concern
because the first impression on the mind of the customer is about the window
display, which can be improved with the help of the professionals.
 The buying behavior of the customers in Ambedkar Nagar is not focused on the
celebrity endorsement but they want a product which should contain all the factors
and at an affordable price.
 The customers in Ambedkar Nagar want more number of dealers in their area so as to
have more options in visiting the dealership. Every dealership should have the same
services and excellent window display so as to attract more customers.
 As in the demographic phase of the respondents the younger generation wants to
have a bike with lot of power and style which TVS should come within future. As
TVS has launched its new bike VICTOR GLX in the market. TVS should improve its
channel management and should invest in the brand image in the market.

CONCLUSION
 The facts and figures shown in the analysis is correct and the survey has been done in
a good faith and responsibility
 As HERO HONDA, BAJAJ and YAMAHA have taken the 1st, 2nd and 3rd position.
Thus TVS motor co. has to make some more efforts to increase the awareness among
the people in the context of bikes.
 The respondents have been asked about the most effective slogan in different brands
of bikes in which again HONDA and BAJAJ have taken the lead. TVS motor co. has
emphasized only on STAR CITY and not on other bikes, thus people only know
about STAR CITY and not other bikes. Print media and different types of media
should be used to make people know about the slogan.
 The respondents in the factors, which they consider while purchasing a bike, have
done the ranking. MILEAGE is the first factor following with POWER and STYLE
and also with an adaptable PRICE. The company has to make efforts for making a
product that should have all these three factors with considerable price.
 The most influencing factor in purchasing decision of the bike is FAMILY and after
that FRIENDS which is not at all linked with the company investment. The company
generally invests in Dealer promotion and Media, which is not appropriate as
analyzed in this question. Awareness level through Media and dealer should be
increased.
 When asked about the experience at the TVS dealership most of the respondents had
a good and average experience with a small number having bad experience. The
small number of bad experience can be avoided by giving warm welcome and good
behavior by the staff.

 The respondents who have not visited the TVS dealership are either not interested in
TVS bikes or they are not satisfied with TVS products. In this matter the dealer
should increase the road shows as well as arrange regular customers meeting which
will create interests in other prospects.
 Most of the respondents had knowledge about the TVS bikes, which is a good sign
for the TVS motor company.
 In TVS motor company STAR CITY is the most popular bike and very interestingly
without any media interaction SPORT has taken the 2nd spot with APACHE on the
3rd spot which has taken a lead with only one place from WEGO. It is recommended
that SPORT should be given equal sales promotion than APACHE because of its
popularity has come through people network and not through channel media.
 The respondents have liked the service facility and the staff but the important factor
is the lack of space. The dealership in New Delhi has to improve the staff as well as
the after sales services and the customer relations.
 Celebrity endorsement does not affect most of the respondents whereas only 34% of
the respondents have an affect over the purchasing decision of bike. Company should
give more importance to the product so as to give the best in quality to the customer.
 In context to popularity TVS ranks 3rd according to this sample size and thus the
company should introduce new products as well as reposition its product according
to the demand in the market.
 In the case of no price consideration TVS ranks 4th and according to survey analysis
the respondent wants to purchase his dream bike which TVS Company has to make
in comparison with HERO HONDA, BAJAJ and ENFIELD BULLET.

TVS MOTOR COMPANY
CONSUMER BUYING BEHAVIOUR (AMBEDKAR NAGAR)
QUESTIONNAIRE
Que1. Do you own a Bike?
Yes 
No 
If yes, which Bike do you have?
Specify __________________________________
Que2. Which brands of Bike are you aware of……..?
TVS 
HERO HONDA 
ENFIELD 
YAMAHA 
BAJAJ 
LML 
KINETIC 
Que3. Which sloganof Bike affects you the most and of which
brand…?
Specify___________________________________

Que4. Which factors do you considerwhile purchasing a Bike?
MILEAGE 
STYLE 
PRICE 
BRAND 
SPARE PARTS 
AFTER SALE SERVICE 
Que5. Who influenced you while purchasing the Bike?
FRIENDS 
DEALER 
FAMILY 
MEDIA 
Que6. Have You Visited Any TVS Showroom?
Yes 
No 
Que7. If yes, what was the Experience?
VERY GOOD 
GOOD 
AVERAGE 
BAD 
Que8. If No, why you have not visited the TVS Showroom?
Please Specify______________________________

Que9. If you have a Motorcycle otherthan TVS?
 Do you know about TVS Motorbike?
Yes 
No 
 If yes which Brand of TVS Motorbike?
Specify ___________________________________
 Have you visited TVS DEALERSHIP?
Yes 
No 
Que10. What have you liked OR Dislikedat TVS DEALERSHIP?
Specify____________________________________
Que11. Does celebrityendorsement affectthe purchase of Bike?
Yes 
No 
Que12. Which brand do you think is most popular in the Market?
Specify___________________________________
Que13. If there is no price considerationwhich brand would you buy?
Specify___________________________________

THANKS A LOT FOR PARTICIPATING!!
NAME ………………………………………………..
AGE……………………………………………………
SEX…………………………………………………….
OCCUPATION……………………………………….
INCOME………………………………………………
PHONE NO. ………………………………………….
ADDRESS…………………………………………….
…………………………………………………………
SIGNATURE:

BIBLIOGRAPHY
BOOKS:
 Marketing Research, Test and cases, Richard D. Irwin, Linois
 C.R Kothari, Research Methodology
MAGAZINES AND JOURNALS / NEWSPAPERS:
 Auto Sports
 Business Outlook
 Times Auto
 The Economic Times
INTERNET:
 www.tvsmotor.in
 www.wikipedia.org
 www.google.com

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